Phone

When I click on Ring Central (Glip) icon in start menu nothing happens. I tried o reinstall application but when I run installer only splash screen is displayed for a few seconds and then nothing...

Hello,I am trying to do something a bit unconventional and I cannot locate any documents on how to achieve this.We have a group queue for our IT Service Desk that contains 3 members during the day. If a user leaves a voicemail, it goes into our Service Desk ticketing queue.After hours, we have an on call rotation that is not always one of those 3 people. We switch out 1 person every week, and we don't want that person to receive calls from the Service Desk queue during the day.Is there a way to achieve adding one person to the call queue but only after hours?We do not want conditional forwarding or connect to extension because we still need voicemails to go into our Service Desk ticketing queue and not directly to the on call person's voicemail.Right now I am adding this person to the queue every day at 5pm and then removing them at 7am. Hoping there is a b

Yesterday after I left the office, a call was rerouted to my cellphone through RC. The caller id said "Afghanistan. I thought it was odd and didn't answer.I just downloaded a new version of the RC Phone App and to test it, I called my cell. Again, it shows up as coming from Afghanistan.PS, I'm not in Afghanistan!

When I signed up I was told that I would be able to see both the caller ID and the number (I have 3) that was called. This doesn't seem to be possible after all on my mobile app. When will this become available? I signed up because I was told it was.

Hi,I am in the UK and have multiple telephone numbers coming into one phone. I am just a small business.I have just bought a fellow competitors telephone number and would like to know if it is possible to record and use a separate custom message when I cant answer the phone.Basically what i am asking is whether my own business (business 1) can have one voicemail message, announcing business 1s name and the new business (business 2) can have a separate voicemail message announcing the name of business 2. All calls come to me using ring central on one account.Many thanks

When logged into the Admin Portal, when I click at the top beside my name, there is a drop-down menu with two choices "Take all calls" and "Do not accept any calls". A quick search of this forum did not return any meaningful results. Will this option route all incoming calls (regardless of number) to me or reject all incoming calls? Could someone please explain these two options? Thanks in advance.

I created a private park location, added users and enabled "Presence" on the devices. The park location shows up as a button on my desk phone and I can park a call from both my desk phone and my softphone. The problem is that I cannot pick up a parked call within the softphone app.According to the instructions, there should be an icon that says "Pickup" on the HUD" tab:But after I park a call, this option is not visible. Any help would be greatly appreciated!

I need to change the geolocation and pick a number and fax within that new geolocation

We have a number of our users that take card payments over the phone. We need a way to be able to stop recording on the call whilst they take the payment details. I have been told by support this is available on a physical phone but not on the soft phone. Will this be made available anytime soon ?

How to find recorded video conference call. YES, I'm a noobie to Ring Central! Thanks.

Accounttype, US, forgot related case number, I WOULD LIKE TO BE ABLE TO SCHEDULE OUR TEAM MEMBERS FOR FUTURE ON CALL COVERAGE, ON WEEKENDS, HOLIDAYS OR WHEN ONE OF THE MEMBERS HAS TO GO ON VACATION AND SOMEONE ELSE IS ASKED TO COVER FOR SPECIFIC DATES. I HAVE TRIED TO DO THIS BUT THE USER DETAILS ALWAYS OVER RULE THE ADVANCED DATE SETTING. I HAVE TRIED TO CREATE RULES FOR FUTURE SCHEDULING BUT ONCE THE USER DETAILS ARE TURNED ON, THE EVERYONE'S EXT IS TURNED ON EVEN WHEN THEIR DATES ARE IN THE FUTURE, I HAVE ASKED FOR SUPPORT BEFORE BUT IT DID NOT HELP ME. PLEASE CALL ME AT MY OFFICE MON -FRI 925 777 6304. I NEED TO TRAIN A BACK UP PERSON TO HANDLE RING CENTRAL WHILE I AM AWAY FROM WORK,BUT CANT DO SO WITHOUT THIS IMPORTANT PIECE WITHIN THE SYSTEM. ALSO, AM HOPING THIS TOOL IS AUTOMATIC ONCE THE DATES ARE ENTERED, I DONT HAVE TO GO BACK IN THERE TO SWITCH ON AND OFF THINGS, WE USED TO HAVE THIS FEATURE LONG AGO IN RING CENTRAL, ONCE THE DATE PASSED, WE DID NOT HAVE TO GO

Need to forward the fax number from ringcentral to outside of ringcentral system. Is there a way to do it other than to port the number out? 

We have a call queue that agents sign into to take calls. We have a wrap-up time set, to give them time between calls, but sometimes we have a need to override the wrap-up time to get another call. Is there a way to do this?

Within a Glip chat or team, I would love to be able to add some text with a link behind it: like so.We use Glip for all internal communication in our business and I often find when I'm writing a longer post, that a long URL breaks up the flow and means that people don't always see or read everything.

We have yealink W56P wireless phones, Our router for our main number went offline and did not realize it for a entire day missing 50+ calls. Our base is directly cabled into our spectrum internet router. Is there a way to avoid this. if router resets configure for the base to always pick up new ip or to redirect calls to another number? Can we have a notification set up when a phone is offline? one of our extensions on our ivr received 41 calls over night from the same number while the main phone was not connected to the internet however there was nothing on the other end of the call when it happend. was this the system trying to redirect calls to another line but the call was never connected? What steps can I take to avoid this problem? Also is there a way to send text messages from these phones and receive and read text messages? Thanks in advance!

We need warm transfer capability for soft phones. This is something that we expected when we switched to Ring Central, but is not happening.

Custom Host Code for conference

I was using:https://service.ringcentral.com/ringout.asp?cmd=call&username=17274003201&ext=7001 &password=XXXXXXX&to=17274106584 &from=17274106584&clid=7274003201&prompt=1 (I added space)To initiate a phone call to my cell and then connect to a customer.I know get this message:<html><head><title>404 Not Found</title></head><body bgcolor="white"><center><h1>404 Not Found</h1></center><hr><center>nginx</center></body></html>

i have a virtual employee in the philippines that uses our softphone. Our previous VoIP provider had a SIP server local to asia (in hong kong) that we used for less latency. Does ringcentral have different SIP servers for users who are overseas?

Currently there is not easy way to put a call on Speaker mode on the RingCentral for Windows App. Apparently, the only way to do this is by opening the Audio Menu under Settings and manually switching the speakers to the computer speaker you want to use. For users like ours, this is kind of a pain since we all use wireless headset. All the previous softphone I have used in the past offered the user the ability to set two sets of speakers. I could switch between my headset and speaker mode by just clicking a button (same way you do it on a desk phone). Ringcentral for Windows is way more advanced than any of the softphone I have used and for it to be missing that functionality seems silly to me. This is a no brainer. You guys are great at improving the app (thanks for the last round of features made available on the latest release). Can you look into this and make it happen? Thanks!

When my office manager declines a call on her apple watch, the caller is directed to her personal voicemail, rather than our business voicemail. How do I change this?

As an Administrator, I have enabled Phone in the RingCentral app for testing on my machine.I am able to make outbound calls and receive calls as expected.As a 'user' of the RingCentral App (Glip), if someone sends me a message from the 'phone' app - this does not show in (Glip).When will this function be enabled as we use it a LOT over all of our customers in place of other messaging apps

Does Glip/RingCentral app automatically launch on sys start by default?Can you control this command on a global level for all users? If not, I can create a new GPO to force this action.thanks

Is anyone else experiencing frequent call interruptions using the RingCentral iOS app?By "interruptions" I mean that I can be on a call for 15 minutes with no problem, when suddenly I hear the tone that sounds like RingCentral is dialing again. After 10 - 45 seconds the person I'm talking to is back. If they were talking they usually didn't notice that I was gone and they are still talking when I'm reconnected. If I was talking they usually say "where did you go?" Apparently, they just hear silence during the time RingCentral is reconnecting.This seems pretty strange because the call isn't actually dropped. In other words, the person on the other end doesn't hang up, and I don't redial. On my side I don't do anything except wait and the connection is automatically re-established.This is happening once or more every day. I can be on an hour-long call with no problem at all. The

I can receive sound when I visit youtube or skype but I can't get any sound on my ringcentral desktop app. I've purchased a new mic and new headset and I still can't hear voicemail and no sound for calls.i've called tech support and they refuse to help.