Phone

Has this been fixed yet?

Admins should know how long an agent has been on a live call for. Or how long they have been waiting for a call for.

Hi,My account is in the UK.I am a small one man business and have been using ring central for a few years now. I have 3 different numbers coming into the system all set up the same, coming through to either my yealink on my desk or through to my mobile (cell) using the app.What I am looking to do is set my system up so that during the day, say from 09.00 to 19.00, the phones will ring and if nobody answers then it goes to answer machine, like it does already. After this time, I dont want the phones to ring and go directly to the same answer machine message. Basically out of hours I just want the answer machine to kick in without it waking us up in the house, where I have my office.Im sure this can be done but I just cant find an idiots guide to it without me making a complete mess.If anybody can help it would be really appreciated.ThanksNick

I'm based in the UK and have just got a load of Polycom VVX600 phones to replace the desktop app, mainly as they are supported on RingCentral and our Bluetooth headphone work seamlessly with them.The problem I have, is that none work guide the assisted provision steps. I have to use the manual process.I have upgraded one phone to the very latest Polycom Firmware and still no joy.Does the assisted process provide additional features/integration with the RingCentral server, that you do not get when manually provisioning them?

Disabe email uniqueness requirement please. I'm at a nonprofit that has people come and go fairly regularly. So in between them we need to return the their extensions to a generic email address. Like when the extension was created. However ringcetnral doesn't allow that once the extension has been configured. Please add this new feature! I do not want to have to keep extensions attached to nonexistent employees and don't have that enough emails use for this purpose.

We have 5 users, we have our main number forwarded to each person's extension simultaneously for all to answer at their desks during the day. If no one answers we would like that to be forwarded directly to the main phone voicemail... not each person's individual forwarding list. How do we separate where the main number forwards from where the individual extension calls get forwarded?

Hi - when not on WIFI and using my RC phone app - what is the usage per minute for an active call ?I assume calls to me or from me , both generate data consumption drawn off my monthly allowance.

IS there a way to change a limited extension into a full extension on the Admin Portal, or does it require a call to RingCentral?

Since the latest RingCentral Phone Desktop update, the commonly-used keyboard shortcut Ctrl+C to copy text from a SMS conversation window no longer works.Text in an SMS conversation can be highlighted, but the commonly-used keyboard shortcut Ctrl+C does nothing.

Want to be able to log in my softphone from home without having to disable my office. I was told this was on the roadmap for last fall, but I still haven't seen it. What's the status? Thanks.

The "call me" feature why is not enabled for all users!!! this will make it amazing.. This option should be in the PHONE CALL" and "COMPUTER AUDIO"

Hi! I have the Ring Central small business phone system and am just getting set up. When I signed up I was told the the phone app on the phone was secured by a passcode and that you wouldn't be able to access the app without inputting some sort of security code. This is important for HIPAA compliant businesses, but I'm not seeing any options for this. My app just lets me open it with no security code and online customer support was not able to answer this question. Anyone know?

We are using the Plycom desk phone and I am being told I cannot change the caller ID on outgoing calls. When I call clients or potential clients the caller ID is not my business name. It is the name of a man who used to have this number via Verizon. This is unacceptable and I need to have this issue resolved ASAP.

Is there a way for us to add roles in every users not to access the contacts?

Our company only uses the RingCentral App/Glip because we prefer to only use one app to do everything (make/receive calls, send messages etc). However, we also like to use the RingCentral for Google extension so we can "click-to-call" from our browser since our CRM/ATS system is browser-based.The issue we're running into is that RingCentral for Google only allows us to make calls using RingCentral Phone for desktop NOT RingCentral App/Glip. There is no setting option for Make Calls in Google using RingCentral App. Unless I'm missing it?This seems silly since you've got this almost all inclusive app (RingCentral App/Glip) but then the google integration makes you call using the RingCentral Phone. So you end up having to use both apps anyway (unless you call in browser).Would it be possible to add "Make Calls using RingCentral App" to the Google integration settings?

When I click on Ring Central (Glip) icon in start menu nothing happens. I tried o reinstall application but when I run installer only splash screen is displayed for a few seconds and then nothing...

Hello,I am trying to do something a bit unconventional and I cannot locate any documents on how to achieve this.We have a group queue for our IT Service Desk that contains 3 members during the day. If a user leaves a voicemail, it goes into our Service Desk ticketing queue.After hours, we have an on call rotation that is not always one of those 3 people. We switch out 1 person every week, and we don't want that person to receive calls from the Service Desk queue during the day.Is there a way to achieve adding one person to the call queue but only after hours?We do not want conditional forwarding or connect to extension because we still need voicemails to go into our Service Desk ticketing queue and not directly to the on call person's voicemail.Right now I am adding this person to the queue every day at 5pm and then removing them at 7am. Hoping there is a b

Yesterday after I left the office, a call was rerouted to my cellphone through RC. The caller id said "Afghanistan. I thought it was odd and didn't answer.I just downloaded a new version of the RC Phone App and to test it, I called my cell. Again, it shows up as coming from Afghanistan.PS, I'm not in Afghanistan!

When I signed up I was told that I would be able to see both the caller ID and the number (I have 3) that was called. This doesn't seem to be possible after all on my mobile app. When will this become available? I signed up because I was told it was.

Hi,I am in the UK and have multiple telephone numbers coming into one phone. I am just a small business.I have just bought a fellow competitors telephone number and would like to know if it is possible to record and use a separate custom message when I cant answer the phone.Basically what i am asking is whether my own business (business 1) can have one voicemail message, announcing business 1s name and the new business (business 2) can have a separate voicemail message announcing the name of business 2. All calls come to me using ring central on one account.Many thanks

When logged into the Admin Portal, when I click at the top beside my name, there is a drop-down menu with two choices "Take all calls" and "Do not accept any calls". A quick search of this forum did not return any meaningful results. Will this option route all incoming calls (regardless of number) to me or reject all incoming calls? Could someone please explain these two options? Thanks in advance.

I created a private park location, added users and enabled "Presence" on the devices. The park location shows up as a button on my desk phone and I can park a call from both my desk phone and my softphone. The problem is that I cannot pick up a parked call within the softphone app.According to the instructions, there should be an icon that says "Pickup" on the HUD" tab:But after I park a call, this option is not visible. Any help would be greatly appreciated!

I need to change the geolocation and pick a number and fax within that new geolocation

We have a number of our users that take card payments over the phone. We need a way to be able to stop recording on the call whilst they take the payment details. I have been told by support this is available on a physical phone but not on the soft phone. Will this be made available anytime soon ?

How to find recorded video conference call. YES, I'm a noobie to Ring Central! Thanks.