Phone

Does the Cell Phone App allow Caller ID when the call is answered at the office?

Hello everyone! I have activated my RingCentral Account and downloaded desktop app on my laptop and when I dial up any number it pops up this notification "Sorry, you can only make calls to your coworkers' extensions. To make external calls, contact your company admin."

I have been trying to port out my number to at & t since December last year. This is been a nightmare. I called and email several times and im still here waiting and getting upset everytime i call to ring central. Everyone in ring central have different information. This is hurting my business. I need help 

Hi,I want to implement the click-to-dial feature of RingCentral with my web application.When I click on the phone number with url like href="tel:{PhoneNumber}" or href="callto:{PhoneNumber}" then it is asking to choose the application for calling but RingCXentral is not appearing as an option.I have tried with the desktop app as well, and the RingCentral Google extension but it is not showing in the calling options.Can you please provide any documentation link or any guide on click to dial feature?

When I’m on a call on RingCentral using my iPhone, holding my phone to my ear (ie not using a headset), my iPhone is supposed to go to black screen. My understanding is that the mechanism for this is the proximity sensor in my iPhone senses when my ear/head is close, and when that happens when I’m on a call, it turns the screen to black so that my ear doesn’t press buttons while I’m on a call. I’m on iOS 12, up-to-date with all updates, and I’ve cleaned the proximity sensor and restarted my phone, but still having the same issue. The issue doesn’t seem to be happening with the Apple phone app.Anyone else having this issue? It’s really frustrating, as my ear ends up doing all kinds of crazy things, including hanging up the call, so I can only use RingCentral with my airpods or on speaker.

Admin - Users- Users with Extensions - no Msgs column 

Ring Central, is there an ETA when 811 will be added to the platform? Most municipalities in the USA use this service & it cannot be dialed from the EX platform.

I've been using RC for my business since 2014, never any major issues...now I have some of my clients telling me that when they called my business number, they get a message stating that the voice mailbox is full ? However, when I call from my personal number, it rings right through to voicemail without issue. Today I was with a client and they told me they've been having issues with contacting me, I asked them to call my business number and let me hear this for myself...sure enough after the phone connected it stated "the voice mailbox is full" and hung up on them. I then immediately called from my personal cell phone to the same business number and it went through with voice greeting and then voicemail ?? Point of reference we both have phone numbers with identical area codes (not that that should matter).

Where is the latest status for the issues with calls affecting us for the last 4 hours in the eastern US?

Chat is terrible and phone support at Ring Central is terrible. Yikes. I am in an office with wifi only and no wired connection. The wifi is not mine. I have a ring central desk phone VVX411. Should I purchase a phone with wifi built in, or configure a wifi bridge for my current phone? What works best? I really do not like using the softphone on my computer. Any thoughts.

What is the solution to this?  I am so unhappy.  Everytime my phone rings on my iPhone air pods or, ‘any other’ bluetooth device, including my Ray Ban Meta’s…  it blows my ear drums out.  It is absolutely ridiculous that you can’t set the ring volume on the APP.I have tried every possible setting, and I can’t seem to fix this.  What is the fix for this?  As a last resport, can I silence the ring?This software is crap.  I regret integretting it into my software.  I should have went with Twillio.

I downloaded the newest version of the app from Google Play, but after installation and opening it does not show either a keypad or the phone icon. Do I need to adjust settings and/or permissions?

Hello everyone,I have the following problem with a user.The HUD function is not even displayed in the phone settings! So I can't activate it at all.What could be the reason for this or who can help me?Best Regards

Is anyone having issues calling Carolina West Wireless phone numbers? We get a busy signal when trying to call them from our Ring Central phone number. The CWW callers can call into our RC numbers. 

Every time a call gets parked via a desk phone, it causes a notification alert (sound) in the RingCentral PC app to go off. It appears to be tied to the "Direct messages" notification sound. When I change the direct messages notification sound, it also changes the parked call notification to match that sound, which is really annoying as I think I'm receiving a direct message every time someone parks a call. I would like to be able to adjust the Call Park notification sound via its own setting without effecting the Direct messages sound. Ideally, I would like to be able to turn the park notification off all together, but keep the direct message notifications on.

How do you transfer a call on a Yealink W79P Cordless Phone?

Our team members, using both iPhones and Androids, keep accidentally hanging up calls with their cheeks. Since this happens across both device types, I don’t think it’s a proximity sensor issue.Does anyone have suggestions on how to prevent this?Thanks!

I’m on my 7th go round on this.  My latest message is now:  Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCan anyone please provide some insight on what this means?  Is this a matter of adding another line to a privacy policy?  We dont use texting for marketing or cold reaching out.  This has been a nightmare without guidance.

I see that the Cisco ATA 191 has 2 phone ports on it but only 1 seems to work.  Can they be configured to support 2 phones being plugged in.  They could share the same phone number.  This would be important if I had both fax and phone in the same location.

We are having a bizarre issue today with RingCentral.Under https://service.ringcentral.com/application/company/phoneNumbers/allNumbers, most of our users’ numbers have a grayed out checkbox.  When we move our mouse over a grayed out checkbox, we see This number is a Digital Line that is not eligible for bulk actions.  A RingCentral team member mentions that this is normal. Our team has previously not seen this issue, so that is new to us.Here’s the biggest issues:In the app, when users search by name, nothing s

HUD we been using that for training and monitoring calls why is this option not in new app??

RingCentral work calls show on iPhone carrier call history clogging up my personal contacts and adding to iPhone. I need ability to disable linking my call log with ringcentrals please.

I am trying to set up the system so that when a call comes in it will forward to a different (outside) phone number and extension. (ir: incoming calls would be forwarded to our other location 555-1212 ext 37)if the call is not answered it will then roll over to a different phone number and extension.I can see how to set up an external number for call forwarding but cannot see where the extension option is. 

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.The most recent rejection cited the following:"DCA2 declined sharing request for campaign . Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, message frequency, and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)"Any advice how to resolve the problem with TCR Registration?