Phone

Hello,Our tools have indicated that vulnerabilities are present in the Ringcentral Phone application, specifically in the used version of the 7-zip software. Indeed, it is using version 15.05 beta, which has numerous vulnerabilities with a CVSS score of 8.8.https://nvd.nist.gov/vuln/detail/CVE-2018-10172The application RingCentral phone is in its latest version.Is there a planned update to patch these vulnerabilities?

Ever since RingCentral activated MFA about 10 days ago, our deskphones are slow. Each press of a deskphone button has a delay across all users. We use a product named Bridge Operator Console at our Reception Desk. I called the BOC technical support and they say HUNDREDS of RingCentral customers are experiencing slowness and that RC is very aware of the issue. How can I get information on this?

On the CP8851 i know if you hit the 2 dots and then hit call park it will park the call and give you a number like *800 but can you park a call on a number you chose? People in our 800 line tend to use the same park number when they call it out on the over head page. Example you hear Jane call your name on the over head page you know she always uses *24 and if its Bob you know he always uses *25

I am using a Pixel 6 pro and I can not get the app to work on Bluetooth. My bluetooth works on calls and everything else, but when I use the ring central app bluetooth is not on option. I can only take call on the phone speakers.

I am trying to Rename participants who join my RC Video and I am not able to. I was able to do this when using RC Meeting very easily. Sometimes a person dials in and I want to put up their name instead of their number, or there are two people who sign in as Jack and I want to add a last initial to differentiate, etc.

We're currently in the process of setting up our new RingCentral phone integration with Salesforce. I can't seem to get the RingCentral Salesforce integration app's click-to-dial feature to call numbers with extensions. Our old system required commas in-between the phone number and extension to create a brief pause. EX. (333)333-4444,,55555Does RingCentral's Salesforce app allow for this type of auto dialing of extensions?

I'm trying to set up a Holiday template for Call Queues but there is no Custom rules section like there is in the regular call queues settings. I can make a Call Handling template the way I would like where I can set the days and the announcement I want but I want to do the same for Call Queues without having to go to each call queue and setting the holidays.

How can I create a user that has the ability to check voicemails and view call logs of all users that belong to a site?

I am looking to setup what I would consider a simple partial call automation on incoming calls to our main company number. To put it simply, Monday-Friday from 8:00AM to 5:00PM when our secretary is online (not in DND) all calls will be handled manually by her (i.e. my current setup). I just want to add when she is offline (Lunch, Vacation Day, Sick day, etc) and on DND then the main line calls will go through 1 level of automation. So when she is offline any incoming callers hear "Welcome, press 1 for Customer Support, 2 for Technical, 3 for All other calls, or 4 for the company directory". We already have the call groups setup and working when the secretary vets the call she manually forwards the call to the appropriate group (Customer Support or Technical). All I want to do is know how to setup when she is on DND and the incoming caller hears the automation option and can choose to go to the groups by choosing 1, 2, 3, or Directory. I cannot see where to set this

Im trying to port out my RingCentral to number to a different carrier. They keep telling the zip code is whats make the port not going through. The zipcode is what I have on my RingCentral number but the carrier keeps rejecting. I can not afford to lose my ringcentral number.

I have a call queue set up for sales calls that rings simultaneously to all our sales people. In the past month, the sales people are able to push the send to voicemail button from their app and the caller goes to their personal voicemail. Thus one sales person would be able to take all the sales leads by sending all the calls to his voicemail instead of letting it ring for another sales person to answer. Is there a way to disable the Send to Voicemail button?

When using the Agency Zoom integration with Ring Central, and trying to initiate a call from Agency Zoom to a Disconnected number, the call just rings and rings. But when we try to call the same number directly from Ring Central it immediately notifies me that the number is disconnected. Please Advise.https://www.loom.com/share/7a519edd74b741419b54e846a87e47cb?sid=f84a3367-93ae-4d7b-a353-347273e7530a

I’m changing services due to the sms limit and have been trying to port my number out for weeks. I have talked to my account manager which was not helpful at all. I need to be able to port my number asap or I will be canceling all my numbers with RingCentral. I have given T-Mobile all the information that RingCentral told me to give them but there is still service errors. I need help asap! Please

Does anyone know if we can Dial Zero internally yet and it connect the call to a pre-determined ext?

Has anyone heard of crosstalk issues on the RingCentral platform? We have had instances of two of our employees on their RC phones will be on a call and hear either someone on another call or hear the system attempting to dial a call with the failed outbound call message played

My desktop RC rings when i get a call, but the app only displays for barely a second on my mobile phone with not enough time to answer the call.

If I loose my ISP, can ring central automatically reroute calls to a different location?

Can anyone provide some kind of proof of RingCentral data residency and regional processing, e.g. Canadian customers data (call logs, recordings etc.) is NOT stored or processed in the US or elsewhere?

I am referring to this article about custom rules. It seems you can only select one call handling option for custom rules.Is it possible to play an announcement and also forward the call to an external number? We'd like to play an announcement about the days we are closed, but still send the call through to our after-hours call center to take a message. Is this possible? How can I do this?The ideal flow would be they select the IVR option, it gets routed to the receptionist queue, the custom rule kicks in for the days we are closed so the announcement plays notifying of the closure, then the call is routed to our external number.

We recently added an answering service to our list of phone #'s to forward calls to. When we test call using our office # it doesn't seem to be forwarding the call to the answering service # that was added. It rings on the other lines. When we call the answering service # directly (not by calling the company #) we get thru to the answering service. How do I fix this so that our answering service can actually answer the calls when they come in?

Has anyone noticed this today? My assigned number begins with 437, and all my apps show this (Windows, Website, Android). However, when attempting to place any call from the Android app, my assigned number shows as beginning with 434 which is incorrect, and thus no call can be placed (the app endlessly spins on the "Calling RingOut number" as it cannot "ring out" to a phone number that isn't really mine.This is pretty much... insane? Anyone else noticing?!?ringout_1_blur.jpgringout_2_blur.jpg

We have a call, there is a conversation between two participants, this is the first part of the conversation. Recording enabled. One of the participants (the internal one has his own "extensionId") puts the call on hold. After some time, the participant releases the call from hold and the conversation continues, this is the second part of the conversation. After the call ends, a recording is created. The recording contains only the first and second parts of the conversation (before and after the hold). But there is no pause while the call is on hold. I wish the recording included this pause while the call is on hold. Is it possible to configure this in the application?

I have an active line for a department. I've set current settings for Work Hours as follows:mon-fri 9-5Welcome Greetings:Tell caller they're being connected: enabledPlay music while connecting: enabledRing Settings:call group enabled with 4 rings: enabledDesktop and mobile apps: enabledIf no one answers:set to: Send to voicemailTesting a call to the line it gets through most of the being connected audio then cuts to the "leave a voicemail" message. I've removed the greetings, no effect, goes to voicemail. Set 1 number in the ring settings, no effect, goes to voicemail.Call forwarding and custom greetings are not enabled.Is this adjustable to make work or would it be better to convert this line to a Call Queue?Thank you.

I can find no information about using Key Templates.Key Templates are found in the Admin Portal under Users/Templates. They are supposed to assist me in mapping the softkeys on my VOIP.When I select Key Templates, it brings up the option of Add Key TemplateWhen I select Add Key Template, there is a drop down menu for Device Model, Select a Device Model.When I select that, it shows "no results". We have purchased and installed polycom VOIP phones through Spectrum and all have been provisioned and are active, so this drop down menu should show those phones.No one at Spectrum Business Ring Central technical support seems to know what to do.My multiple attempts to contact Ring Central technical support have been a disaster, as their system does not recognize my correct voice mail PIN as being correct, and when I finally could get through to a representative, their accent was s

Is it possible to set up a list of categories so that when a call comes in, the recipient is able either during or after the call, to mark it as being one of the set list of categories, so that we can report out each month on the number of calls of each type?