Phone

We have a call, there is a conversation between two participants, this is the first part of the conversation. Recording enabled. One of the participants (the internal one has his own "extensionId") puts the call on hold. After some time, the participant releases the call from hold and the conversation continues, this is the second part of the conversation. After the call ends, a recording is created. The recording contains only the first and second parts of the conversation (before and after the hold). But there is no pause while the call is on hold. I wish the recording included this pause while the call is on hold. Is it possible to configure this in the application?

I have an active line for a department. I've set current settings for Work Hours as follows:mon-fri 9-5Welcome Greetings:Tell caller they're being connected: enabledPlay music while connecting: enabledRing Settings:call group enabled with 4 rings: enabledDesktop and mobile apps: enabledIf no one answers:set to: Send to voicemailTesting a call to the line it gets through most of the being connected audio then cuts to the "leave a voicemail" message. I've removed the greetings, no effect, goes to voicemail. Set 1 number in the ring settings, no effect, goes to voicemail.Call forwarding and custom greetings are not enabled.Is this adjustable to make work or would it be better to convert this line to a Call Queue?Thank you.

I can find no information about using Key Templates.Key Templates are found in the Admin Portal under Users/Templates. They are supposed to assist me in mapping the softkeys on my VOIP.When I select Key Templates, it brings up the option of Add Key TemplateWhen I select Add Key Template, there is a drop down menu for Device Model, Select a Device Model.When I select that, it shows "no results". We have purchased and installed polycom VOIP phones through Spectrum and all have been provisioned and are active, so this drop down menu should show those phones.No one at Spectrum Business Ring Central technical support seems to know what to do.My multiple attempts to contact Ring Central technical support have been a disaster, as their system does not recognize my correct voice mail PIN as being correct, and when I finally could get through to a representative, their accent was s

Is it possible to set up a list of categories so that when a call comes in, the recipient is able either during or after the call, to mark it as being one of the set list of categories, so that we can report out each month on the number of calls of each type?

We have a 24/7 schedule. Sometimes randomly, our Ring Central system will change ITSELF to a 9:00 am to 6:00 pm schedule. Why does this keep happening? After I immediately notice I have a voicemail when my phone doesnt ring, and I have to go back in and change this back to 24/7 schedule. This has happened 4-5 times since we got this system. What is happening? :/

We are having a problem with a mobile app (the owners phone!). Call comes in after someone dials his extension, cell starts to ring along with desk phone, he goes to answer and the cell continues to ring while getting the message "You are currently on an Android phone call. To answer this RingCentral call, please end your Android phone call

What is the best headset to use with the Yealink T57W?

Do messages sent from the Ringcentral desktop app (not from the softphone in Salesforce) sync in Salesforce ?

We have new Polycomm phones from Charter. We had a Charter tech come out because our phones didnt work after they did for a few days. Got a ring tone that is it. Tried in another location. I was needed to be present as IT guy when the Charter tech came out. I joked to him and said all i could do is ping from the phone if it had the option. The Charter line man guy laughed and phoned in to a few admins on advice. Non knew anything about these phones connectivity. Suppose to run out of box once RC is setup apparently. Anyways the tech gave up and told us to contact RC support, which didnt know what do do either. I then poked around the phone's menu and was able to view the TCP parameters and send out a ping to 8.8.8.8 (which failed). I found the gateway IP was wrong, 192.168.1.178, should be .1 The DNS IP was stale too using an recently decommissioned DNS days prior for lookup. I figured there was a release and renew option for the client, but i couldnt find it. I tried to get int

We use Poly vvx250 phones and recently migrated to RingCentral from another provider. On that provider the phones had the firmware version 5.9.8 and we were able to use Logi H340 usb headsets. During our testing for rollout the phones were being updated to 6.4.2 and the headsets still were working. About October I noticed that the firmware being pushed from assisted provisioning switched to 6.4.4 and we started getting feedback that the headsets no longer worked.Assisted provisioning limits our ability to test different firmware, so I manually configured a Poly VVX 250 and pushed the firmware to 6.4.5 and found the headset still gave a pulsing sound and would occasionally lock the phone up. I upgraded to 6.4.6 and the headsets are working again. How do we request testing or support from Ringcentral on issues like this? We are a non-profit and selected these specific headsets because they worked for our VDI/thin clients as well as the phones. It is not possible to

I am in the process of porting in two fax numbers. Am I going to be able to add both to our "Message only extension" that we have set up to receive faxes?

My phone is screaching to my incoming callers and my phone doesn't ring.

Every morning I pop out my phone HUD so I can monitor what employees are answering calls. For some reason it vanishes after a couple of calls and I have to pop it out again. I never close my ring app. Any idea why this keeps happening?

Hello, is there an app that we can use that allows us to take notes during a phone call and in addition if a note exists for that customer and they call again then the note would pop up. Is there an app that does that?

We have a user that uses a Destop app at the office and when he makes an outgoing call there is no dial tone. This happens intermittently. Sometimes it rings, sometimes it doesnt. We reinstalled the app, tested on new computer, different headsets, ran driver/windows updates.

Is there a way that users can log into and out of a call group/queue themselves without having to contact an admin? We have a revolving list of people who are "on call" and answer an emergency line. We would like for them to be able to log in/out of the call group without admin intervention. Thanks

Is there a write-up of instructions for how to change the custom rule we created from my extension getting the main line calls to the IVR if I were to go on vacation?

It is extremely annoying when I am on a call with a client and another caller dials my direct number, it rings into me on top of my current call. If I am on a call and someone else calls me I want the call to go to my voicemail.

When a caller calls in and we transfer a call, it shows either our main number on the caller id or the person transferring the call. It does not show the original caller.

Using a yealink phone. Transferring calls using the Transfer option, but receiving party sees caller ID of the extension transferring the call instead of the caller id of the caller.Would it be possible to include the option to have our customer's caller ID reflect, instead of our extension details? We'd really like to have that option.Thanks

I'm trying to get a report that shows when a call goes to User A, but User A didn't pick up so it went to User B who did pick up. Is there a way to do this? I can find how many Refused calls a user has, but I need to know when (day & time) and between which users.Thanks!

Hi, and welcome to the fray... [gets on the soapbox]Long time listener... first time caller.To whomever in the RC staff that redesigned the Admin UI to make it even more difficult to see settings - you've done a great job. [/sarcasm]It's now almost, no - IS - impossible to see a users settings at a glance and see what's wrong with their options.Seriously... the whole idea of web design is to make it as few clicks to the data a client wants to see. NOT more, less.As an Admin, I want to be able to see at a glance - the entire status and settings of a user. You've already h

I would like all company calls to be forward to either my RC softphone number or my personal cell. Any thoughts on how to do this?

Just received new Yealink phones and working on the set up for the office.

When a call comes in on a mobile, we have to dial 1 to accept. Obviously we can't do this when we are driving. Is there a way around this please?