Phone

We have several users who have reported that recently calls going to their Office@Hand app are going straight to voicemail. Despite having the app running on their mobile device, and their laptop. No DND is set, no special call handling or forwarding rules are set. The only solution is that once this starts happening they have to reinstall the apps and it works fine for a few days, then triggers again.This isn't happening to just one person, this is happening to multiple people. Has anyone else experienced this?

Does RC have any intention to allow users the ability to press zero internally and the call ring a pre determined / selected internal extension?This question has been asked for several years but has never been put on a timeline.

I recently purchased a Yealink W52P with 2 handsets. I need to connect each handset to a separate extension, however it is only allowing me to connect to a single one. Can anyone help me with this?Thank you,

Am I able to assign each handset a different extension? Or do I need two bases with one handset each?

Hello we have our RingCentral connected to Outreach for our sellers. We didn't have any issues for awhile until about 6 or so months ago RingCentral doesn't want to stay connected for our sellers and phone calls are not letting our sequences continue. Also we started to see this banner that we never seen before on the dialer within Outreach: "For Demo Purposes Only." Outreach is looking into it on there end but they can't replicate what is happening. Any insight or help?

Hello,I set up a new call queue for our sales team and they would like to answer calls from that queue on their personal (external) number. I told them to use the forward all calls option but that seems to only work when their extension is dialed directly rather than from the call queue. I've been messing with this for a bit and can't seem to figure it out, are calls received from a queue able forwarded from the client side? If so, how can that be done?Thank you!

How can I set up a way to pick up a call ringing on another extension after several rings?

Call monitoring issue - your don't have permission to monitor . We escalated the issue to ringcentral support on sep2023 but still issue was not resolved.

We have an office with two phones, one at either end of a large space. I want these phones to have the same number, and to ring at the same time. These phones never need to be called individually, and they don't need to place simultaneous outgoing calls. It seems like the "Shared Lines" feature is closest to what I'm looking for, but the list of devices which support Shared Lines are all wired devices. Ideally, I want wireless handsets.Is it possible to have a base station with two wireless handsets, sharing the same number, using the setup I describe? Is it necessary to purchase two digital lines to make this setup work?

In a previous post this was shared (Calling credits and customer service - RingCentral Community Forums)How is SMS billed?There are 3 different buckets from where SMS is metered against, with some rules.

I used to be a RingCentral customer but now I'm with Specturm's RingCentral and there is no tech support via live chat here. Am I missing something? Also I'm shocked by the lack of knowledge of Specturm's RingCentral tech support call center compared to RingCentral's. Is anybody else finding it challenging to get help here?

When customers are waiting in our Queue, rather than hanging up because they are frustrated with the wait time, could I set up an extension for them to dial to be sent to voicemail so we can get back to them at a later time?

HelloWe have two users extensions 301 and 302. All calls come through to ext 301. Many of these need to be transferred to ext 302 however they need to be screened first. My thoughts are to put the call on hold, speak to user on intercom at extension 2 and then transfer the call if appropriate. Is this correct or is there a better/preferred way to configure thia setup. Both extensios are using a Yealink T31P.Thanks!

Some of my users are seeing the Privacy dialog below. The most recent instance occurred when the user finished a video call. Her video stayed on screen until she clicked "Don't allow" then it disappeared.Any information on what RC is doing in this case? Thanks

Hello I have a question regarding Call Rules and forwarding. In the image i have this setup as extension 1 and 2 ring together. If no one is able to answer either of those 2 phones the call is forwarded to extension 3. If no one picks up on extension 3 will the call go to the voicemail? And if it does, does it go to the orginal (extension 1s) voicemail or does it stay in extension 3s voicemail?Thanks

I have a bunch of users that have been assigned a full phone number for both the softphone and the desktop phone. How do I best remove one of the numbers?

I'm a systems administrator supporting a Citrix virtual desktop and application environment all running on Windows Server 2019 Standard 1809 servers with Citrix VDA version 2012. All of our end users are running either Windows 10 or Windows 11 with various versions of the Citrix workspace app.I've been reading RingCentral's support instructions for getting the Web app, Desktop app, and Phone app working with Citrix Desktop using Citrix Workspace. These instructions: Using the Citrix VDI integration with the RingCentral app talk about "Optimizing your Calls with Citrix". However, the RingCentral Desktop app when installed on the Windows server that hosts our Citrix Desktops has no "Optimize Media Quality for Citrix" slider. While trying to

Is it possible to program an HUD button that dials a conference bridge line and enters the code for the conference? I have tried building an extension that forwards to a conference bridge followed by a few commas then the code (similar to how it works on an iphone), but this does not work. Thanks.

Hello there,I am having an issue with the search option in the RingeCentral Salesforce Integration (using version 6.26.1 in case it matters). We have thousands of contacts and there can be multiple people with the same name. So, when I am searching for a contact, RingCentral will show me a bunch of contacts with the same name.The challenge here is to choose the correct contact as I can't see the related account name.Is there a way to display the account name? I have already checked the softphon

How do I add a current company number to an extension so it will be in the 'MY CALLER ID' box to call out from?

We want to have the ability to transfer a call to another user (or get a call from a direct dial) and give the person calling the option to keep holding or press a number to get their voice mail if the user is on their phone. The only way I have been able to make this work is using an IVF but they get the option to hold even if a user is on DND (they may only be in the restroom or at lunch or because they are off for the day so we don't want them to be able to hold in that case).Is there a way to have it go to voice mail if the user is on DND or go to the IVF menu with the option to hold or go to voice mail if they so choose? Would I use a call queue for this?

When one of my IT Admin group members gets a call and is not there to answer it I want to answer it but "Answer" does not appear in HUD on the Ring Central app despite documentation suggesting it should. We are waiting to go live in the next few weeks and still learning the functionality. Does anyone know what might be wrong here? Thanks.

Previously, I could send unanswered calls from my desktop to my mobile by simply turning that on or off from the mobile app. Is this feature no longer available? I don't want to send all calls to my mobile, only those that are unanswered while I step out.

Problem: This issue has been continiung for 4 months. It looks like our messages are being turned off by R

Has anyone ran into an issue with 23.4.26 using a ton of system resources? This is the 8th call today from staff. Various of systems with a variety of hardware specs. Seems like multiple instances running even with a fresh install. A few others I have have seem were at 100% CPU usage.