Phone

In the Admin Portal the Auto Receptionist is setup to send calls to a Call Queue. At times we want to forward all company calls to an external number but when enabling Forward all company calls there is not an option to forward to an external number. How can you Forward all company calls under the Auto Receptionist to an external number?

We have discovered that you can dial anyone's extension in the Ring Central System from an IVR Menu Announcement. Is there a way that this feature can be disabled in the Ring Central Admin Portal? We have told our staff that the dial by extension feature was not available in Ring Central and now we have discovered that this is not the case. You can dial anyone's extension including Message Only Extensions and Announcement Only Extensions from inside an IVR menu. We would like to disable this feature. Is there a way that the dial by extension feature in an IVR Menu can be disabled?

We have a user that sometimes work remote. He has 2 desktops along with 2 headsets. When he makes an outgoing call there is no dial tone. when the person he calls answers neither knows any call was answered until the last minute. We tested new headsets, ran driver/windows updates. This only happens when working from home. In office it is fine. I tried clearing the cache, and reinstalling the web version.Through both Max agent and ringcentral through chrome, the music plays when making a call then stops. Not sure what else to try. There is no setting i can find regarding this. any ideas?

Alright some on completely stock oneui 5.1 (android 13) on Samsung s23 Ultra and the ring central app doesn't work well with YouTube and other media apps. The app will ring and show its call screen then if I was watching any media it will automatically pause it which is fine but after I answer the call and hang up or if I ignore the call the media app just completely stops behaving correctly. They won't resume at all sometimes, sometimes I can't close the app and can't open any other app (reboot is necessary to fix), sometimes audio doesn't return to the video, and sometimes everything just is normal. It's not consistent but it is consistently annoying. I've tried clearing the data and uninstalling and reinstalling the apps (ring central and YouTube plus other media apps). Idk if it has anything to do with it but I use work profile to have my work accounts separate from my personal accounts so idk if that has anything to do with it. And I'd rather not

I have configured the settings to pass the incoming phone number as a parameter and launch a search in our CRM via URL string. This works great AS LONG AS it was a direct incoming call and not a WARM TRANSFER. Our prior phone system (Mitel) ignored internal calls for their CRM screen pop url string. How can I set this to ignore internal calls from other extensions and only trigger AFTER the call has been transferred?

We used to be able to collapse the message panel. Now, whether folder view is on or off, the message panel is fixed. That real estate is VERY valuable, especially in work from home setups. Can we bring back the old collapsable message panel?

Has anyone been experiencing an uptick of dropped calls while using the mobile application while on cellular data.We have had an increase in complaints about the mobile app dropping calls after a couple seconds after answering the calls in the past month or so. While using Wifi in our locations everything is fine.These users have been using the mobile app for the past few years and it seems like we have had a large amount of drops in the past month.

I see the city in my mobile app the person is calling from and not their phone number for caller ID. If I view missed calls afterwards, I can see the missed call's phone number. I don't need to see the city a call is coming from, I need to see their number. How do I fix this?

How do we get a full recording of a call that includes transfers either in a queue or out of a queue? I have recording turned on for the queue and I have incoming and outgoing call recording setup for the users in the queue. However, it appears that when they do a transfer, the call recording ends. Is there a way to get the entire recording so we can track the entire customer experience?

I have a call/ring group, such that calls will go to my smart phone app and physical phone at the same time. If I have my phone out and lock the screen before putting the phone in my pocket, and someone just happens to call, they'll get routed to voicemail right away as if I was hanging up on them by locking my screen. I don't want customers to think I'm avoiding their calls or have to explain this to them every time it happens (it's happened a few times in the last month). Is there a way to disable this (let calls go 20 seconds before V/M always)?

Does anyone know RingCentral's official RTO & RPO figures? I need this to for my business insurers and our BCP. RTO - Recovery Time Objective and RTO Recovery Point Objective.I dont want to know how well the system/platform has performed. I need to know if/when the system goes down how long will it take for Ringcentral to restore service and once restored how much data will I loose.

I have Verizon for my cell service and have continuous 5G coverage all over the Phoenix area. As soon as I answer a call on my RC app, my 5G drops and so does the call. This has angered MANY customers, so much that I have lost business. Verizon says it is not an issue with their service, but with the RC app itself. Is there a setting on my phone or on the mobile app that I need to adjust?

No available new numbers for area code 845 (Newburgh, NY) ? I created 4 yesterday. I have 1 more new user number to create and not able to.

New to ring central.I work for a mfg. company for sales and tech and we have a queue for the incoming tech calls.Average around 30-50 calls per hour.After a call is finished there is a 30 second pause until the next call appears.Is there a way to control this pause? Can i disable it or turn it on as I need it?Sometimes I want to answer the calls and get people taken care of ASAP and the 30 second pause makes the process take forever.To control this pause between calls would be a gamechanger.Any help is appreciated.

Account type: USDesktop version: 9.4.3-29474I started having this issue in the last week. After a call ends, I get a green button in the RingCentral for Windows desktop application asking if I want to switch call to this device.There isn't another active call. If I click the "Switch" button, it tries to perform the action but I just encounter dead air. The phone number listed in the popup changes over time (often, it's the number from my last call).If I do nothing, the green button will often disappear on it's own.Anyone else encounter this? Suggested solutions?P.S. Already rebooted, so that isn't a solution. ;-)

Since February simultaneous ring has not worked on one of my two lines. Countless calls to the new "Eastern Europe" Support have failed to resolve this. Calls to Billing result in some clearly personal voicemail in a foreign language sounds like Slovakian saying leave a message I will call you back. Sorry RC, after about 15 years of outstanding service you have gone down hill this year.

Are there any features or apps that would allow us to set alerts/notifications that would trigger and notify our techs in some way when the length of their calls reach a specified time limit?

Here's the setup. Our company hosts many websites for clients. Each website has it's own phone number. We have about 15 phone numbers.Question: Why can't Ring have a setting to display a name of the number being called when a call comes through?For Example: if a customer calls for the hotdog storefront, when a call comes through, it will say its from the HOTDOG STOREFRONT. If a different customer calls, and it's for the ice cream storefront, the popup would say ICE CREAM STOREFRONT. This would just take place of the phone number that's displayed.Again, this would display the name we set for OUR phone numbers. So that WE know which storefront is being called. Does this make sense? Could this be implemented?I've seen questions about this from 2014. It seems silly that nothing has been implemented yet. Ring would probably make more money if they had this functionality.

An attorney is on an outgoing call and the receptionist receives another incoming call asking to speak to him/her. When he/she buzzes the attorney's extension, it goes right to voicemail if he/she is on an outgoing call. How can the receptionist buzz the attorney and announce the call, have him place his current call on hold and pick up the new call.

Sometimes the callee doesn't hear me but I can hear him. Win11, Plantronics Hub 3.25.0 Build 37131. Sometimes it helps to change the settings from "Default - Headset..." to "Headset..." and vice versa but not always. Any idea?

Hello all,I am trying to find out if there is such a thing as a standalone sidecar? We are looking to use the ringcentral app more, but the receptionists do not like the HUD as they have to scroll to see everyone, versus the sidecar is a quick glance.Thanks!

We are currently trying to upgrade users to RingCentral 23.2 for Windows 10. For context, I am the application packager and am deploying the application through SCCM with a powershell script that performs an uninstall of all previous versions and then installs the new versions.

Unwanted Caller, reaches main company number at the reception desk. Who has actual reception phone (Yealink T46S) and Office@Hand Desktop App. She blocks the number = works fine (except there is a 30 phone number limit). Does not work when she does not answer the phone and the call goes to her two backups. One backup has a T42S and the other uses desktop application. When the call is routed to them, does not show a caller-ID and as a result they can not add this unwanted phone number to their own block lists.

Is there a way to dial calls from the ring central desktop application and have them ring out through our desk phones? We would like to better leverage our Contacts in RC and the chrome extension but everyone on the team has a desk phone, and we'd like to still u

I have to remove the "missed calls" manually, because they don't vanish after the call is returned.