Phone

I am spending 4 weeks in the UK and will be working remotely while I'm there. Am I able to take my Ring Central desktop phone with me and plug it into my wifi, and use it through my computer? Will this allow phone calls to come in from the US and allow me to call the US as if i was still in the States, or will there be extra charges associated? On that same note, if this is something I can do, would I be able to still use the call forwarding feature to send phone calls to my mobile phone while in the UK? I am trying to avoid any extra charges and I can't find detailed information about a situation like this.

i was trying to download a recorded voice mail using the desktop app and every time i do so a webpage open and display the mentioned error i have already tried clearing the cache and cookies , restarting the device. update the browser

Since the new phone view, I've had several issues where it takes almost a full minute for the phone tab to load at all, and sometimes 2 or 3 minutes for a recent call to show up in the list. It used to be instant. Is there a way to restore the previous version?

How can I have the extra line switched over to a new employee?

Hello,We recently transitioned to RingCentral from Mitel. We've basically been dealing with two major issues that I'd like to ask the community about.1. With the Polycom VX 250 and 350 phones, we cannot get the extension to display anyone on the phone. Has anyone seen this or been able to find a solution for this?2. The corporate directory on the phone is pretty bad. Searching the phone directory is very difficult for users because of the way you have to hit so many keys to get the letters you're looking for. Does anyone experience this same thing? If so, what did you do for a solution?Thanks in advance,Joey

We are looking for a way to install the Ring Central App onto our Windows 10 PCs so that the installation is installed for not only the original user profile but for all previously existing and all future user profiles on the Windows PC. Is this possible and if so please let us know how we can accomplish this.

Why does extension-to-extension missed calls affect the total number of missed calls?

HI, I work in IT support for a small CRM, and we are testing out RC with our CRM. The issue we are having is that two users, my boss and I, cannot be logged into RC and making calls at the exact same time. Even with separate logins it will only allow one user to be logged in at a time. Can anyone shed light onto why this could be happening?

Are calls sent directly to a user's voicemail considered a missed call in reports?

Hello,I heard there was an update to ring central in Q4 2022 for background noise reduction for desktop? But I can't seem to find any tutorial on how to enable this, only for mobile.

I have clients who follow the “invite” link that I email them, but once set up, they cannot gain access again - the following message occurs, “Access to this account is disabled. Please call support”

I understand that the Linux desktop app is "not official" and therefore doesn't get the same level of support. I ran the binary installer on Kubuntu 22.04. It works amazingly well. Only one catch, I have a very strange bug. About half the time, once a call has ended, I'll hear the RingCentral call ringing sound. This can also happen after I transfer a call from the desktop app to the mobile app.It's not exactly a deal-breaker, but still would be nice to see if the developers can have a look and see if they can fix that bug.

Hello,we have one PC station with this problem. Outlook deactivated the RingCentral AddIn. Backstage -> Options -> AddIns -> Checkbox RingCentral and it will appears again. Every morning. :(

How to add a country to call? For example, I only call Argentina but now I also want to call Bolivia.

Hi, is French short code dialing supported on RC phone Desktop App ? for example Customers who are on the French dial plan can now use the 4-digit short codes to reach public services, such as 10XX for telephone operator services and 39XX for French Public services ?

Trying to build a dashboard with RingCentral analytics data that uses vlookup or powerBI to see if my employees are returning calls from customers that left a voicemail on their direct dial. Has anyone ever tried to tackle this gap in RC analytics reports before? Really wish RC could provided a template for this.

How can a customer send themselves to voicemail if they do not want to stay on hold in a queue. ie Customer does not want to keep waiting so rather than hangup they can press keypad combination and be sent to VM. The interrupt promt could explain this BUT what is the keypad combo that allows a customer call coming into send them to VM after waiting a period?

With our old phone system, we had several Poly Trio 8800's that used as a SIP phone plus had lines for Microsoft Teams (via Skype) and Zoom. Is this possible on Ringcentral?We purchased a Poly Trio 8800 directly from Ringcentral. When we try to go into Settings, Advanced, we aren't seeing most of the options we do on our existing 8800's so there is no ability to provision additional lines. Also, we can't reach the web interface (that's something that you need to turn on under Advanced and that's not a choice on this phone. I chatted with Customer Support online yesterday and they said the phone must be bad and are sending a replacement.In the meantime, I took one of our existing 8800's, assigned it to a Ringcentral extension as an Existing Phone and after it provisioned for Ringcentral, it now acts just like the one we purchased from Ringcentral so I don't think there is anything "wrong" with the one they are replacin

Hello,one simple requirement: exists a feature or addin to manage a central phonebook via Unify Office ? (similar to the Unify OpenScape DECT Manager)Including a name resolution in the RingCentral Client.Thanks 4 hints

Is it possible to give the caller a choice to either have their call redirected back to an extension OR leave a voicemail?For example, if our receptionist directs a caller to a user's extension and the user doesn't pick up, can we then give the caller an option to either leave a voicemail at that extension OR have their call sent back to the front desk?I don't see this as an option for default call handling, as you can only pick one, but I was wondering if perhaps there was an IVR workaround of some sort.

With Quality Assurance Planners, can a supervisor see what is in another representative's tasks in the event the rep is out sick that day? Can these tasks be reassigned to another representative to take them over?

I need to add a loud ringer to the yealink phone but i am really struggling to find anything, i have a body shop and need a ringer to ring in theworkshop as i cant hear thephone in the office, putting a phone in the garage is not really an option.

I am interested in using Ringcentral for my business but am not sure if I need a specialist to help me get things going. So far the university and the videos on youtube have been very helpful and easy but I want to make sure when it comes to installing the phones.

I am trying to get multiple limited extensions in a ring group. Is this possible? I have tried Shared Lines, Call pickup, Call monitoring, and queues, and it appears you have to have an MVP license to be added to these groups. Does anyone know of a workaround for this?

I keep getting this message everyday."Courtesy notice from RingCentral Archiver - You Have Files Failed To Be Archived"How do I prevent this from happening? It's been ongoing for about a month now. I've already reconnected my Drive. There's really no other settings I can see.Seems like the Google Drive archiver tool is broken. How do I fix this?