Phone

I am trying to find out who owns a RingCentral number that is being used by one of our clients. The number was set up under the previous provider for this client, but that provider is no longer in business. I do not do anything with development. Who could I contact to start an investigation to track down who this belongs to? What information would I possibly need to provide, as I don't have much to go on except the number and who is currently using it.Ultimately I would like to move it to the customer's account.

Hi there, we have 5 retail stores across the country and are expanding quickly. I just signed up for a Ring Central 800 number and would love for it to forward the call to the closest location based on caller id. Or if a customer could enter their zip code, it could forward based on that. Is this an option with RC or through a 3rd party?

We recently moved to the RingCentral App (Video) from RingCentral Meetings. We have a handful of users who have installed the RingCentral App successfully (logged in to the app, no issues) but every time they click a link to join a meeting, the RingCentral App downloader kicks off and starts downloading the app again. I have reset the browser settings and changed the default to IE11, Chrome and Edge all with the same result.

I am new to Ring Central migrating from Avaya. We heavily use "3-4 bridged appearances" on phones at truck terminals. Is there a similar feature/button that can do the same on RC? ty

Our company has a number of deployed laptops that have various combinations of the older "RingCentral Classic", "RingCentral Phone" and "RingCentral Meetings" apps on them. I found the PowerShell script that can cleanly uninstall all of them -- which is great!:https://support.ringcentral.com/app/admin/desktop-web/powershell-scripts-uninstall-ringcentral-mvp-apps-classic-windows-system.htmlBut the next challenge is, I want to load the new "unified" desktop client on all of these machines right after that script finishes.We're using Microsoft InTune, so I can build a custom win32 package containing a version of this PowerShell script with an additional command at the end to launch a bundled copy of the latest RingCentral unified client. But I keep running into problems because

It would be very useful for the Voicemail to Text to transcribe the entire voicemail to text and deliver the entire transcription, rather than simply the first minute or so of the recording where the rest of the voicemail must be listened to.

I have a new user using RC Phone Windows app. When she receives the call and attempts to transfer the "Warm Transfer" option is grayed out. She seems to be the only user experiencing this issue. Is there a setting that controls this?

Hi guys, can anyone pls tell me where to find the button to click for choosing an option where it says "accept all calls or do not accept calls" when the app upgraded I couldn't find where it was placed.. Thanks in advance for the answers!

Is there any way to automatically divert an incoming call to voicemail when I'm on another call? I saw some others asking the same thing, but the answer was to select 'Busy' or 'Do not disturb' when on another call. This isn't always practical and it is easy to forget to select 'Available' after the call. I just want RingCentral to recognise when I'm on another call and to automatically divert any other calls that come in. There must be a way to do it.....Thanks.

The company I'm porting my number FROM into RC does not have a pin. What do I do there?Also, I have a new number from RC, do I have my old company do a call forward from my real number to this new RC number so I don't miss any phone calls while the port is happening?

HUD is only showing "Anonymous" and the extension instead of the employee name.

Please re-enable the playback variable speed feature with the new ring central platform. Previously, you could listen to a meeting at 1x, 1.5x and 2.0x speeds. This is time-saving, when meetings are 2.5 hours long.

For meetings that require minutes to be taken, meeting recordings will often be paused, to ensure details are captured/written correctly during playback. In the new ringcentral platform, if the video is paused for too long (greater than a couple of minutes), the video will not restart. I have to exit/re-enter the platform to start the video again. This causes significant delay in the minute-taking process.

Hi there, setting up deskphones for new hires and noticed we have been having to go thru each phone individually and manually change the no of line appearances so it only shows the first 2 lines as the user opposed to all 6 of them. While this works Im looking for a method to streamline this more so that we can change this setting en masse rather then person by person.

We have moved to Microsoft Azure and implemented WVD locally. Does anyone have any experience or recommendations running the RingCentral App in an WVD environment..

I'm new, so maybe I just do not see it...but how can I make sure an extension does NOT show in the Ring Central app list of extensions? This is a security issue.

Is there any particular setting or way in which I my RingCentral Web App rings instead of softphone while placing outbound calls through RingOut feature? @Mary-Community_Moderator

Is there a way to keep the agent max open when working in other screens?,Is there a way to have the RC remain open at all times, especially when navigating to workspace in other tabs?

When we have staff turnover we want to use the same extension numbers but change the name of the person at the particular extensions. I update the name in every place I can find but the old names still appear when you dial the extension.Any help would be appreciated, thanks.

My new coworker's phone makes an extended beep sound (two tones) when the person they are speaking with hangs up. Is there any way to turn that off, or down? Everyone can hear it from the speakerphone, even when the call is handled via the handset.

I need some help with a one-off project, but would prefer that someone be able to come in to our office to work with us. Are there any consultants in the Boston (or north of Boston) area that will do projects (as opposed to ongoing contract work)? Thank you.

I would like to port numbers between two different RingCentral accounts that my company has. Can I use the standard port process to do this?

One of my colleagues left the company and didn't delete a recurring meeting he had organized. Even though I've declined all instances of the meeting in Google Calendar,it's still appearing in Ring Central Video meetings.I've tried disconnecting my Ring Central account from my Google Calendar and then re-connecting it, but the problem persists. I don't see any way to remove meetings from Ring Central; it appears to show all the meetings in my calendar, but it also includes this meeting which I've declined.I'm stumped

Hello, I downloaded the latest RingCentral app for Win10 and am experiencing an odd issue.This software has to re-install itself every time I click to open it. After the installation, I can use it perfectly. But then I shut down my PC overnight and the next day, It has to re-install itself again to be used. Does this software no longer install permanently into windows like any other standard software package? This is odd behavior. It is frustrating because of how long it takes to re-install every time I turn on the PC. I havent had anything give me this kind of issue since the Windows XP days.Thank you

hello, i'm working with Observe.ai, they are helping us analyze recorded calls. we're required to provide them with call recordings and metadata related to each call. 1 of their requirements is that we have to provide a unique call ID for each recorded call. is there a way to do this?i do see that i'm able to download all recorded calls for a date range and also view the call log. However, the call log does not indicate which record corresponds to the mp3 file of the recorded call. please help