Phone

I am planning to give up my landline phone, so phone number and fax number would be disconnected. Does the fax number remain usable through ringcentral fax? or will I need a new fax number?

Has anyone created their own resource / instructions RingCentral for salesforce call transferring and conferencing & what the difference is and how to perform the function?We recently upgraded our RingCentral for salesforce integration to version 18.3 and the transfer/conference function has changed and is creating confusion. I can't find any self-help material that is up to date that shows the newer versions of this function.

Currently I am the super admin and if we forward calls to the admin from our main line, they ring on my desktop, but I want those calls to go to another users desktop app. Is there a way I can set this up? Thanks

On the Polycom VVX 411, when connecting a computer using the built-in switch, we've noticed that the phone still "reports" the computer's MAC address even after disconnecting the computer and plugging in another computer. At this point, when looking at the actual access switch to which the phone is connected, it appears that there are three MAC addresses attached to the port (the phone itself and the two computers). This is a problem as we set limits to the number of MAC addresses allowed on the switch ports. Is there a patch, firmware upgrade, etc., that will fix this issue?What helped us identify the issue is one particular user that changes laptops alot on the 1GB connected eithernet cable kept getting their port disabled at the switch.

Within RC meetings, you can set a level to suppress background noise. Can a similar feature be added for the phone part of the application?Vote for this idea here - https://ideas.ringcentral.com/ideas/CUSTCOM-I-4212

Anyone else experiencing an issue on iPhone 13 Pro where when trying to log in it won't let you past the launch screen? The UI seems to go completely dead and won't let me get to the main app.

Hello Team,Wanted to check if we can have a template set for call queue to modify greetings, audio while connecting and hold music. Thank you!

We have a multi-site account with RC. We have RC admins at sites under our main account that has Phone System access to just their sites. But it seems only those with Super Admin roles can modify IVR's so each Phone System admin is not able to modify IVR's specific to their site. Is there any workaround to give IVR editing permissions to non-Super Admins?

Can I program any buttons on a Yealink T46s to speed dial external phone numbers. So far can only see how with extensions.

Whenever I import my client contact list to the Ringcentral App for iPhone, it changes my client's dates of birth, or any other important dates I've saved for them. Like, if their date of birth is July 4, 1976, the Ringcentral App will change it to July 3, 1976. How do I fix this?

We have noticed that it can be frustrating and cause less that ideal customer experiences when members of a call queue are on annual leave or off sick but have left their accept call queue status to on. This causes calls to our IT Helpdesk for admin accounts to manually override this status.Is it not possible for the RingCentral platform to know when a user is logged in or not. The behaviour would then be that if a user is not logged in on mobile or desktop that their call queues availability should be set to do not accept call queues. Once a user is logged in it should automatically set them to accept call queue calls.

I am trying to find out who owns a RingCentral number that is being used by one of our clients. The number was set up under the previous provider for this client, but that provider is no longer in business. I do not do anything with development. Who could I contact to start an investigation to track down who this belongs to? What information would I possibly need to provide, as I don't have much to go on except the number and who is currently using it.Ultimately I would like to move it to the customer's account.

Hi there, we have 5 retail stores across the country and are expanding quickly. I just signed up for a Ring Central 800 number and would love for it to forward the call to the closest location based on caller id. Or if a customer could enter their zip code, it could forward based on that. Is this an option with RC or through a 3rd party?

We recently moved to the RingCentral App (Video) from RingCentral Meetings. We have a handful of users who have installed the RingCentral App successfully (logged in to the app, no issues) but every time they click a link to join a meeting, the RingCentral App downloader kicks off and starts downloading the app again. I have reset the browser settings and changed the default to IE11, Chrome and Edge all with the same result.

I am new to Ring Central migrating from Avaya. We heavily use "3-4 bridged appearances" on phones at truck terminals. Is there a similar feature/button that can do the same on RC? ty

Our company has a number of deployed laptops that have various combinations of the older "RingCentral Classic", "RingCentral Phone" and "RingCentral Meetings" apps on them. I found the PowerShell script that can cleanly uninstall all of them -- which is great!:https://support.ringcentral.com/app/admin/desktop-web/powershell-scripts-uninstall-ringcentral-mvp-apps-classic-windows-system.htmlBut the next challenge is, I want to load the new "unified" desktop client on all of these machines right after that script finishes.We're using Microsoft InTune, so I can build a custom win32 package containing a version of this PowerShell script with an additional command at the end to launch a bundled copy of the latest RingCentral unified client. But I keep running into problems because

It would be very useful for the Voicemail to Text to transcribe the entire voicemail to text and deliver the entire transcription, rather than simply the first minute or so of the recording where the rest of the voicemail must be listened to.

I have a new user using RC Phone Windows app. When she receives the call and attempts to transfer the "Warm Transfer" option is grayed out. She seems to be the only user experiencing this issue. Is there a setting that controls this?

Hi guys, can anyone pls tell me where to find the button to click for choosing an option where it says "accept all calls or do not accept calls" when the app upgraded I couldn't find where it was placed.. Thanks in advance for the answers!

Is there any way to automatically divert an incoming call to voicemail when I'm on another call? I saw some others asking the same thing, but the answer was to select 'Busy' or 'Do not disturb' when on another call. This isn't always practical and it is easy to forget to select 'Available' after the call. I just want RingCentral to recognise when I'm on another call and to automatically divert any other calls that come in. There must be a way to do it.....Thanks.

The company I'm porting my number FROM into RC does not have a pin. What do I do there?Also, I have a new number from RC, do I have my old company do a call forward from my real number to this new RC number so I don't miss any phone calls while the port is happening?

HUD is only showing "Anonymous" and the extension instead of the employee name.

Please re-enable the playback variable speed feature with the new ring central platform. Previously, you could listen to a meeting at 1x, 1.5x and 2.0x speeds. This is time-saving, when meetings are 2.5 hours long.

For meetings that require minutes to be taken, meeting recordings will often be paused, to ensure details are captured/written correctly during playback. In the new ringcentral platform, if the video is paused for too long (greater than a couple of minutes), the video will not restart. I have to exit/re-enter the platform to start the video again. This causes significant delay in the minute-taking process.

Hi there, setting up deskphones for new hires and noticed we have been having to go thru each phone individually and manually change the no of line appearances so it only shows the first 2 lines as the user opposed to all 6 of them. While this works Im looking for a method to streamline this more so that we can change this setting en masse rather then person by person.