Phone

Hello there!Is there a feature that can be enabled that tells the caller you are the (**) caller in the call queue.. expected wait time is....

Answer machine messages appear quickly in our email but the mac app can take hours meaning confusion in the office WHY?,Hi our office finds the app very slow to report answer machine messages yet they appear in our email box almost instantly. It makes the app a pain to use

Tried the article for call forwarding to test out connecting my zoom phone number but it doesnt work,

I've set up the RingCentral app to call my phone, and it only seems to be calling the office phone. I put in the Call Forwarding settings for it to call my phone and the office phone number simultaneously, but it only calls the office phone.

Hi. First post for me for this community. It seems RC does not provide a method to block incoming calls at the top level. By that I mean as an admin I cannot block a number from calling. I see where I can block calls from hitting Queues and how users can block calls from getting to their extension. But wanted to make sure I am not missing an option that would allow us to block a number from calling all extensions or queues without need to do at the user/extension or queue level.

Has anyone else noticed that sip.ringcentral.com (199.255.120.146) has been dropping packets? We were down for over an hour yesterday when sip.ringcentral.com was not available. I called into support to open a ticket and tried to explain the issue, but you know RingCentral support it is a bit iffy and they need to follow procedures.Anyway, after an hour on support the server came back on line (support said it is was a DNS issue LOL, pinging an

Hi. I imported contacts from another account using RingCentral Web CSV contact import future. The contacts imported fine and show up nicely on the web. However, my desktop app doesn't have them. And the contacts that I create in the desktop app are not found on the web.Logging out and then logging in doesn't help. Reinstalling the app doesn't help.Is this a known problem? When will it be fixed?

why does ringcentral put Teams meetings on hold?One of our users is providing remote training over MS Teams, sharing her screen and sound.She goes to make a call but as soon as Ring Central connects the call, the attendees in the meeting are put on Hold.Although this only seems to be happening for 1 user so far, other users can perform this action fine.

What is a good Interactive Audible Voice/Number Pad Phone Survey set up? From my knowledge RC doesn't have it, you can use Zapier as a middleware, but other apps it feeds into is all text based. I know I've seen systems that tell me to stay on the line after the call to take a survey, but it's always voice or phone pad interactive. Nothing that requires me to go to some website to fill out something. Survey Monkey from my understanding doesn't have voice or phone pad interactive. Only forms.

Good day! Is it possible to send SMS on a 5-digit number? Example would be the screenshot below. I am getting an error message when sending SMS to this number. 59963 is the recipient of the SMS.

I would like to assign speed dials on a limited extension phone via the Admin page but was told not able to. Is this something that will be added in the near future?

Will Airpods ever be compatible with RingCentral and, whether or not they are/will be, would RingCentral provide a simple "yes", with an explanation how, or a "no" answer? If not, I can stop looking as RingCentral has no information here as to what their intent is or will be other than to be silent.

I have a need to allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes. How can I accomplish that?

We are not getting a talk path on our VVX250 desk phones. No matter who I call. Call connects but neither party get audio. The talk path works on inbound calls.

Who do I contact if I need help creating a new announcement-only queue, specifically recording the outgoing voice announcement? The RChee is not helpful, and when I try to create a ticket, I get an error and it never submits.

It seems LLDP is always getting off even if its on. When I turn it off then on again, it starts LLDP again for a couple of minute, then goes down again. I'm trying to configure voice vlan with those VVX 450 and without LLDP, it is impossible.

We just set up a client with Yealink T48S model phones and when attempting to send a call direct to voicemail by pressing Transfer > *0+ext but we hear "I'm sorry. You have dialed an incorrect extension". I contacted RC support and was told this function was not available on the Yealink model phones which was also confirmed by Tier 2 and Tier 3 support. The reason given was: "The DTMF Touchtone is only working for Cisco and Polycom Phones"Will this function ever be available to work on Yealink phones? Is there nothing that can be done to make it work? I can't imagine DTMF signaling is any different on a Yealink IP phone than any other IP phone. Please advise. This is an extremely important function and one I can't believe is not working on Yealink phones that RingCentral sells and supp

Wanted to remove the Silent message since not all of the customer are leaving voicemail their just staying on the line. For Example, Lisa called me on my phone number, she didnt really leave me a voicemail she just stayed on the line for 5 secs and hungs up, upon receiving my email notification, when i play the recording its just a silence on the line for the voicemail and theres really nothing in there. So if possible can we remove the Silence on the line and just play the message if there was really a message on the voicemail.

We are moving our main office, changing our internet provider and taking the opportunity to upgrade some of our internal infrastructure i.e new router (ASUS ZenWi-Fi AX) and add a poe switch. Are there any pitfalls we need to be aware of? Should we allocate the phones reserved IP addresses?

After migrating from glip to ringcentrial it is not possible to create an inline task using command

Ring Central "Classic" would show the icon from a status next to the user name in the left hand column of the app. Hovering over the icon would show the status text (including custom status text). This is not implemented in the new Ring Central App.As we are all working remotely we find this was a good feature. I can tell if someone is simply "out of office", or even "Running" or "Having Lunch".This is NOT the same as DND, it conveys much more information and DND affects other behaviours too.Please re-implement this missing feature in the new Ring Central App

Was the ability to see the call map feature taken out of the QOS section in analytics?

We have a call queue setup. Calls come into our main number and ring first at the front desk. If she doesn't answer, they are routed sequentially to the other numbers.Recently something changed. Our front desk always had call waiting enabled. If she was on a call, she would see a new call coming in, and she could answer it. Now she does not see the new call coming it, it just routes directly to the next number in the queue.So basically, we had call waiting in a call queue, but it has been turned off somehow.How do we turn it back on?

We run a call center where inbound calls are taken by our front line customer service agents and then transferred to specific teams to help assist our customers. The calls are put in a queue rather than sent to a specific agent. This is causing difficulties accessing the call recording of the second half of the call once transferred. The main reason we review the calls recording is for compliance, and our call monitoring department is unable to piece together all of these severed calls. Could you please make it so that internal transferred calls are bound together, so half the recording isn't missing?? I know the recordings are somewhere in the system, so I don't understand why they can't be linked. The current model you have now is not user friendly for call monitoring and transfers. I see this has been brought up by your users in the past, but I don't see much follow through on RC's end. Could you please clarify if I'm mistaken and if there are any plans to

I have been using the same number for 2 years and 2 months ago it became long distance and registered to another city 3 hours away even though in Ring Central portal it still says local city. Ring Central has not acknowledged this as an issue. Has anyone else ever experienced this?