Phone

Hello,I'm using the RingCentral Desktop App on my iMac. I was able to see all messages in the middle, but now I can't. As with the other features (i.e. All Calls; All Voicemail; All Faxes), I would like to see All Texts like I once did. I'm not sure what happened.As of now, I can see my customers' names/phone numbers on the left. In the middle of the app is the text message exchanges for the person's name that's highlighted on the left under TEXT. Before, I was able to see everyone's messages in the middle, like on the RC Web version. Please advise.Thanks!

I'm a dual account holder with two different companies. I have the main RC account (direct #) that I use for all activities and then I have an ext-only account (call 800# and dial ext) for my client. Most of my client's callers use my direct # but we use the RC desktop (formerly Glip) to communicate during the day or make quick calls with each other.With the recent retirement of the RC desktop and softphone, I'm in need of a workaround. I tried setting up an ext /speed dial from my direct # but it's not working. Does anyone have a workaround?

Our 0800 numbers have been since Wednesday, reported on Thursday and still down. They say they are working on it with their carrier down the line, but they can not give me a timescale, i asked what SLA they had with their carrier & they didnt know.So we are losing lots of money as we cannot receive these calls.Any ideas on how i esculate this?ThanksAs

Does RingCentral have operator assisted conference calling?

When I am trying to authenticate with my ringcentral account from webphone demo app its given me error "we didn't recognize your email address" even I have created developer app from my own ringcentral account.I am using the paid account and that is created as a user account by admin (with full permission).

My DND is disabled but the phone still does not ring?

Why has RingCentral stopped incorporating the dialer with PCrecruiter. One of the only reasons I signed up for RC. Please bring it back ASAP

Hey, Missed calls automatically send above message to personal voicemail on Iphone. The caller can then leave a message on RC voicemail. That voicemail is emailed to me. I would like to skip the RC voicemail and have missed calls record directly to my personal voicemail on Iphone. How do I set this up?Thanks, Carter,A missed phone call sends the above message to my personal voicemail system on Iphone. Caller can proceed to leave message on RC VM. RC VM is emailed to me. I would rather skip RC voicemail completely and allow them to leave a message on my Iphone VM. How do I set this up? Thanks, Carter

I have purchased snap recordings for all of the voice prompts in my phone system and it sounds really nice. However, I cannot find a way to replace the default voice for the dial by name directory (which sounds horrible). I paid for and want to use custom voice prompts completely throughout the system. I selected Ring Central for the ability to "completely customize" my phone system and the fact that I cannot change this seems absurd.

Hello! We have been getting calls to our main line (no extension) but they do not leave a message, or leave a few seconds of blank message. They are not clients or leads of ours and appear from area codes across the US. Has anyone else had this issue? Are these likely automated telemarketing calls? Is there a do not call list I can enter? Thanks! Our number has been posted publicly on our site for a few years. This has been a problem for the past year. I realize five calls a day might not be a nuisance for some, but we receive a small call volume and our Director has stopped answering calls altogether because most of them are "fake".

Post phone call survey: A post phone call survey is something very coming. Unfortunately, this feature is not available on Rink Central (Only for the Contact Center) After an agent handles a telephone call, I would like the call to be transferred to a third party application (Phone number) where the color will have the option of participating in a satisfaction survey. Is there a possibility of making this happen, or any alternative?

Our Company has the Company Name set as the Caller ID under Company info in RingCentral. But even with that one of the members of the Sales team still has there Caller ID show up as UNKNOWN CALLER or as another member of the team when it should just be the company name. This only happens on their Landline phone but not anything else. We have gone into the setting Outbound Calls/Faxes to change the specific Caller ID and it works afterwards temporarily. Then the next day it has changed back to the same problem. Any ideas for a permeant change? Is there something else that could effect it not being permeant like deleting cookies?

Hello!We have been using Ring Central for disaster response for a few months we provide 24/7 services. Our current architecture is not functioning as we would like. Currently we have one account and one phone number for 7 people. It goes through the ring central app installed on both phones and computers. We get unreliable calling behavior (calls only ringing 2 or 3 times when our settings are set to 12 rings) not all team members getting the alert on their phone. What I have gathered from support is that this is not what the service was intended to do.What are our requirements?Each team member needs the following:Access to text messages from our main numberAccess to voicemails from our main numberSynced contacts across all accountsBe able to transfer calls between accounts100% reliability so that when our main number rings all other accounts ringMissing a call due to some kind of technical failure is completely unacceptable and causes us to miss out on huge opportunities and costs us

Hello,Is it possible to have Ringcentral Automatically Forward all received voicemails as e-mail attachments to a designated e-mail address? I'm aware how to manually forward one voicemail to e-mail at a time, but i'm looking for a setting to automatically do this consistently....Thanks!

I am trying to get an expansion module for my Cisco cp 8861. According to ringcentral, only CP-BEKEM-3PCC (Old) works for this phone, but I cannot seem to find it as Cisco has discontinued this module. Anyone know where I can find it online?

Account type - USRecently, we have had some issues with call forwarding to TMobile and MetroPCS phone numbers.  Is anyone else experiencing this.  If we have a ring group to an employee's desk phone and cell phone and set the rings to 6, the cell phone with these providers hardly or never rings.  Not sure if this is a known issue or if there is any way around it.  10 users affected.

Is there a way to link everyone to the same Voicemail? I have a message only extension but is there a way to make it everyone's default Voicemail so they can just press the mail button and it is there? My boss does not want anyone to have their own mailbox

I'm trying to set up a IVR where say for example Press 1 for customer support.This then rings multiple users extensions OR rings one then the other, then.. and if no answer goes to a voice mail all those users can check. I see some close features here in RC but not this ability. For example if I set up a phone queue, the voice mails can only be seen by an admin and they have to long into an entirely different place etc. Is there a way to set up a virtual extension and have that consecutive or simul ring the extensions and then go to a voice mail all can check... and can an alert go out there is a voice mail?

Would it be possible to have the option to turn on/off a beep or disconnection tone to let you know a call has dropped/ended?

We added a second phone number to our existing account and I would like just this phone number to go directly to voice mail anytime someone calls it. How do I set this up?

I have the desktop app and the mobile app on my iPhone XR. When I am sitting at my desk, I prefer to use my cell phone to answer calls, and they ring through the app just fine, but when I answer the call on my cell phone the audio defaults to the desktop computer app. How do I resolve this issue?

Hello. One of our users asked if this is possible. Similar to the Outlook delayed send on an email. Can they queue up a text message now and have it delivered some time in the future. Example, someone one the East of of the US is working a Customer Service issue for a customer who is on the West Coast. They don't want to send a text at 9.30 PST to be delivered at 6.30am PST. Thus the question if one can send now but delay delivery for a time in the future.

Hello. Clearly it's simple to give users the ability to change what number they display when the call out.But we have a group that is looking to allow users to show two different CallerID text options. We have one Master Account Site which is more like a master billing Site/Account. No active users/lines. Under that Master Account, we have a Site. From this site, we want to give the users to that site the ability to show two different names. Calling From same site/extensionNumberCallerID DisplayAcme Widgets888-555-1212ACME WIDGETS888-555-1212Acme Things777-555-1212ACME THINGS777-555-1212 Seems absent any customizations, the only way to accomplish this would be to create another Site and assign a second account/user to those who need to do this. They will have to have two accounts with two email addresses. They can log into one account/site via the RC app on their PC and they can log into the other account/site via the RC Web App. We may even have to assign a desk phone to

Hello,Android users are currently experiencing blank pages when trying to log into the RingCentral app using Single Sign on. A user can enter their email address but it appears that the redirect to Okta never loads. Has anyone experienced this before, it seems to only be affecting our Android users. Has anyone run into this before?

How do you stop a call from coming in to a user whose line is already active? We are experiencing multiple calls at the same time which means that the Refused Call total is very high.