Phone

I've recently purchased a new PC with Windows 10 and installed Office 2019. I can not figure out how to integrate RingCentral with Office as I have on previous computers. The only RingCentral feature I want/need/use is the ability to fax directly from Word to a recipient.

Is anyone else having problems after this latest update? We've got weird things happening, like multiple calls coming in from the same # at the same time, calls dropping for no reason, statuses not updating on the HUD and on the mobile app. 

,can you please add the feature of displaying a name and number of an any inbound caller. example : John Smith 999-999-9999. This feature would be greatly appreciated.

We are less than a month from go live on RC and I'm still fighting trying to get AudioCodes MP-124 devices to work properly with RC. I get the analog ports to show as registered both on the Audiocodes as well as on the RC side. But every time I lift a handset, I get nothing but a fast busy as soon as it is lifted. The logs on the AudioCodes shows constant rebuilding of the outbound proxy connections, so I believe that is where the problem originates, but nothing I've tried seems to help with this issue. Does anybody have experience getting these to function properly

Recently have been getting 'Web Phone Unavailable' message on the Ringcentral Chrome Extension... please advise

I have submitted multiple requests with regards to this question. ALL our blocked numbers under the Super Admin has disappeared. The first time, they have re-added it for us which was fine. Since then it has happened again and now they're asking us to add THOUSANDS OF NUMBERS to the Blocked Numbers list in the Super Admin extension. It would be fine if there's a mass add function where we upload a CSV and add all the numbers found there but no, we have to go page by page and add them. I contacted them again last month and again today but apparently there has been no movement from the engineering team with regards to this problem. It is a serious problem if call blocking is not stable. 

How many (maximum) personal contacts can be uploaded in an account?

It is very disappointing to see that this request has been an open issue since 2014. Please add the option for a call queue participant to turn off the prompt to accept call for non RingCentral phones. Is it common for customer requested features to languish for 7 years without any update?

Now that 80 % of our employees are working from home, when they are one their Ring Central smart phone, when the second call comes in , they dont see and sometimes miss the important client calls.At the end of the week, when we present the Annalistic phone reports to the owner and managers, it shows many uses have missed so many calls, and the owner gets upset, at a  point that wants to fire people.Can you please come up with a new version, that shows the call waiting?It does not matter what the employee says that they did not miss and phone was right next to them, but the report shows otherwise.Please let me know when you can add this feature.Regards,

I would like to be able to delete a voicemail from a link in the email sent to the user

In the ringcentral portal you can forward calls to other non ringcentral devices such as mobile phones by manually typing the number and forwarding to other ringcentral users, but according to support this only works f or the RC Phone app and you can't forward calls to other users using Glip as their softphone.Please add a feature to forward calls to other users in GlipI thought manually typing the number would work because it is just an arbitrary phone number, but if you try to receive the call forwarding in Glip it will never happen. You  have to be using RC Phone instead which is odd that this rule applies if its a ringcentral phone number, but not any other phone number.

Started after recent RingCentral updates.During meetings, one user's profile picture is displayed above the actual attendee's name. Is this happening to others?

I would like to be able to set up my voicemail (Not the Greeting) so that I can give them the option of choosing an extension. The example would be. "I am out of the office right now, if you want to talk to Bob choose extension 201, to Carol choose extension 203." -or- "Our office is now closed to leave a message press #, to get our hours press 201, our street address 202..."

Since the day I upgraded the OS on my Macbook Pro to Big Sur, I've experienced numerous issues with the RingCentral app. It will freeze on many occasions. While it can happen at any time, it will typically happen when I hit the "gallery view" or press "join breakout room". The entire app will freeze, and I am then forced to "force quit".It's been almost 4 months since updating my OS. I think it's about time that RingCentral fixes these bugs to be more compatible with Big Sur. Otherwise, what is the point of paying them? They are losing my trust at this point. Seems as if there is never an update for their software.

Using the Web App, you had the ability to add an optional title to the link to make it clearer as to what the link is. Is this feature no longer going to be available for either the Desktop or Web Apps?

Our accounting clerk is working with 10 bank accounts that send their verification codes by using our main company phone number. She is unable to receive these automated verification calls because our auto receptionist picks up and runs her script. Is there a way to push these calls directly to her without changing the number in the bank accounts or a way to turn the auto receptionist off for a short time to allow her to get these verification calls?

Our company would like to alert people when a trainer joins a call. Is there a pop-up, an icon, or an audible alert we can use to let folks know their call is being listened in on?

Is there a workaround (aside from sending to email/s) to have all extensions receiving the voicemails simultaneously? We would like everyone to have access to the voicemails on their desktop phone/app. in case the one we can currently assign is busy/not working etc etc.

Hello all. I was looking to find a way to recreate the pick up feature found on other PBXs. I'd like to have calls ring a night bell via an ATA after hours, and assign a monitor key to several phones throughout the building to allow them to answer the call (without ringing all the phones). I know one way is to put all phones, plus the ATA in a call group, but that will ring the phones which I am hoping to not do. Can I assign up to 10 phones as delegates for an ATA and turn off ringing, or can this only be done from a user to another user?

With the system set not to allow users to download video recordings, not even the system administrator can download a recording. It would be helpful to have a setting that allows system administrators to download video and/or call recordings, even when the ability for general users to download recordings is turned off.

Simple request (capability is available with other vendors): I want customers to be able to both make voice calls and send text messages to my existing 800 #.

We are sending the sms via api and getting the response in some cases{"status":"error","status_code":403,"error_code":"MSG-384","message":"Account limits exceeded. Cannot send the message." } Can anyone please tell the exact reason of this error and how to resolve the issue .

Please update the Unified App to act as a softphone so our staff can answer calls from mobile devices. We are limited to using RingCentral Phone for Windows in order to answer calls to our main line that roll to ring groups sequentially.

Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled with security vulnerabilities. Cisco recommends to upgrade to 11.3.x to mitigate these security risks. Also, Version 11.1 cannot be managed by modern browsers any longer, now that it is approximately 4 years old.

Hi all, I am working on getting a Cisco 6901 up and registered using the manual provisioning method. Has anyone had any experience with these handsets? Cisco phones seem to ship with their own propritary protocol SCCP. I have managed to use TFTP to upgrade the firmware to a SIP firmware successfully.Does anyone have a example SEPXXX.cnf.xml file? The phone has successfully received the file via TFTP, however i am assuming i am missing some entries within the file to allow it to register back to RC. The web interface for this phone is very scaled back/limited which is a shame so the SEPXXX file is the only way to configure the phone. Any help would be greatly appreciated. Thanks, Matt.