Phone

Since the day I upgraded the OS on my Macbook Pro to Big Sur, I've experienced numerous issues with the RingCentral app. It will freeze on many occasions. While it can happen at any time, it will typically happen when I hit the "gallery view" or press "join breakout room". The entire app will freeze, and I am then forced to "force quit".It's been almost 4 months since updating my OS. I think it's about time that RingCentral fixes these bugs to be more compatible with Big Sur. Otherwise, what is the point of paying them? They are losing my trust at this point. Seems as if there is never an update for their software.

Using the Web App, you had the ability to add an optional title to the link to make it clearer as to what the link is. Is this feature no longer going to be available for either the Desktop or Web Apps?

Our accounting clerk is working with 10 bank accounts that send their verification codes by using our main company phone number. She is unable to receive these automated verification calls because our auto receptionist picks up and runs her script. Is there a way to push these calls directly to her without changing the number in the bank accounts or a way to turn the auto receptionist off for a short time to allow her to get these verification calls?

Our company would like to alert people when a trainer joins a call. Is there a pop-up, an icon, or an audible alert we can use to let folks know their call is being listened in on?

Is there a workaround (aside from sending to email/s) to have all extensions receiving the voicemails simultaneously? We would like everyone to have access to the voicemails on their desktop phone/app. in case the one we can currently assign is busy/not working etc etc.

Hello all. I was looking to find a way to recreate the pick up feature found on other PBXs. I'd like to have calls ring a night bell via an ATA after hours, and assign a monitor key to several phones throughout the building to allow them to answer the call (without ringing all the phones). I know one way is to put all phones, plus the ATA in a call group, but that will ring the phones which I am hoping to not do. Can I assign up to 10 phones as delegates for an ATA and turn off ringing, or can this only be done from a user to another user?

With the system set not to allow users to download video recordings, not even the system administrator can download a recording. It would be helpful to have a setting that allows system administrators to download video and/or call recordings, even when the ability for general users to download recordings is turned off.

Simple request (capability is available with other vendors): I want customers to be able to both make voice calls and send text messages to my existing 800 #.

We are sending the sms via api and getting the response in some cases{"status":"error","status_code":403,"error_code":"MSG-384","message":"Account limits exceeded. Cannot send the message." } Can anyone please tell the exact reason of this error and how to resolve the issue .

Please update the Unified App to act as a softphone so our staff can answer calls from mobile devices. We are limited to using RingCentral Phone for Windows in order to answer calls to our main line that roll to ring groups sequentially.

Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled with security vulnerabilities. Cisco recommends to upgrade to 11.3.x to mitigate these security risks. Also, Version 11.1 cannot be managed by modern browsers any longer, now that it is approximately 4 years old.

Hi all, I am working on getting a Cisco 6901 up and registered using the manual provisioning method. Has anyone had any experience with these handsets? Cisco phones seem to ship with their own propritary protocol SCCP. I have managed to use TFTP to upgrade the firmware to a SIP firmware successfully.Does anyone have a example SEPXXX.cnf.xml file? The phone has successfully received the file via TFTP, however i am assuming i am missing some entries within the file to allow it to register back to RC. The web interface for this phone is very scaled back/limited which is a shame so the SEPXXX file is the only way to configure the phone. Any help would be greatly appreciated. Thanks, Matt.

When we place a shared line call on hold it will ring on the other phones that can access the shared line. Isn't this the intended way it's supposed to work? Is there a way to change this? We have a user claiming that it was never working that way before and wants it changed, but I've always experienced the above behavior and can't see a setting for this in the system.

Starting on 3/31/21, 3 of our extensions started showing in the incorrect presence status. These 3 extensions always show (red light and red dot on the person) that they are on an active call for all of the other extensions.In working with support, we have performed a factory reset on these 3 extension and re-provisioned them, but that hasn't solve the issue.Has anyone else experience this issue or have additional recommendations?

Recently we have been receiving this message on our cell phones Network Unstable. And on our deskphone, sometimes the calls don't even come through, they randomly go directly to voicemail. Support wasn't much help. Is anyone having this issue?

We created an url which opens when we receive a phone call to our Ring Central soft phone. But when we restart the computer the url is missing. We spoke to Ring Central customer service and they explain that is normal. It will not keep the url in the softphone. So our only solution is to re-paste the url everyday in the soft phone.

How to transfer voicemail of one extension to another?

Would love to see the option for creating recurring meetings with notifications within the Ring Central app as opposed to linking to external calendars. Especially for internal teams. ,It would be awesome if when we schedule a meeting, specifically for a created team, there was an option to make it recurring as well as a notification option within the platform rather than using external calendars, etc.

I have not updated to Desktop Meetings v21.1 because of this line in the changelog - why is this regression being implemented? This is going to severely hinder my ability to screen share with pairing partners as a developer - especially so as I have a high resolution widescreen monitor

I should be able to import my contacts from my RC portal to my yealink phone

We have some call queues and we need to know what happend when a call is redirected to a call queue.All the numbers in call queue ring at same time and the call goes to the first who take the phone call?Is possible to order the call queue and assing a response priority order with a seconds interval to jump to next extension in queue if the previous extensions is bussy or dont pick up the phone?Thanks

Imagine I have a IVR menu redirected all to the same extension, but when the extension pick up the phone I want that the person hear a whisper informing from where selection come the incoming call.Example:For promotion 2x1 press 1. --> Ext. 102For promotion 30% discount press 2. --> Ext. 102For sales press 3. --> Ext. 102When the extension pick up the phone they may hear.The customer want 2x1 promotionorThe customer want 30% discountor The customer have a sales inquiry.We could do it with our previous Asterix VoIP server but I cant find the option here in RingCentral.Thanks.,Imagine I have a IVR menu redirected all to the same extension, but when the extension pick up the phone I want that the person hear a whisper informing from where selection

Hi all, I have my calls setup simultaneously, my issue is that even if someone answered the call all my other users get a missed call notification.

We have a door lock that is linked to an extension with an Analog converter, so that calling the extension unlocks the door.By upgrading this to a full User license, we are able to block external calls to the door lock's DID. However, there's a loophole because outside callers can get to an IVR menu and (if they knew the right extension) trigger the door lock. Ideally, we want to block ALL calls from triggering the lock, except for a limited number of internal extensions. However, our testing of the "Block All Calls" setting found that internal extensions bypass this setting.Has anyone found a resolution to this issue?

How do I uninstall ringcentralphone version 20.1.0.38205 without the installation msi file?