Phone

Weird Activity: Callers Remaining 'on hold' After DisconnectThis past Friday evening we experienced some issues with RC, a situation I haven't yet seen before. It happened for the last hour our office was opened and, I hoped, it was a one time fluke. Unfortunately, it has already happened once today.DescriptionTwo of our reps had accepted inbound calls. During the call they both put the initial caller on hold and made a second call. When they returned to the first caller they weren't there, they assume they were disconnected. I noticed that something was wrong about 15 minutes later because both of their lines were flashing (on hold) and the HUD showed the same thing. But, I knew it was unusual for them to be on hold for that long. Sure enough, neither was on the phone. I checked the RC queue status and both showed as 'busy'. Adding to this was that both customers, who were originally presumed to

Customer service is very important to our company, but there are times when we are short staffed due to breaks, holidays and vacations. In order to prevent one of our customers from holding longer than usual or being forced into voicemail, we have contracted with a 3rd party answering service and want to forward those calls to them instead. This gives our client a live voice and an opportunity to speak with someone versus being sent to a voicemail or staying on hold. This is not available at this time, but there is an option in call queues to forward to voicemail after x minutes or play a message and disconnect. We would like to option to forward to an external number (cell phone or 3rd party answering service).

Call recording will play then at a certain time restart from the beginning making it hard to listen to the full recording. If the recording is downloaded then it can be heard in full.

I have two separate phones with two separate extensions, one Extension 102, the other extension 105. These two extensions are not in a group, yet when I receive calls specifically for Extension 102, I also get the call to Extension 105, and will only stop ringing when I pick up the call for Extension 102. Is there a fix to this?

I have a third party Cisco 7841, it won't provision from the RC website. What version of firmware is needed on the phone to make it work?

We have 2 users who use Andorid Samsung S9 with new RingCentral App. They both are experiencing similar issue. When they are on an active cellphone carrier call and if someone tries to reach them on RingCentral phone they can see the incoming call from RingCentral Audio; however, when they click on Accept they get a message on their phone that "You are currently on an android phone call to accept this call (RingCentral Call) you will need to disconnect the current android phone call.iPhone users don't have this issue. They are able to place active carrier call on hold to accept RingCentral calls and go back and forth. Does anyone know a workaround or fix for this?

I have the T48 phones. Can they be connected via WiFi or is a wired connection required? If WiFi is possible, how? Do I need an adapter?

The new RingCentral unified app (mobile and desktop) doesn't appear to be able to participate in call handling settings. That is, if in the settings for extension 101 I have it set to also ring extension 201, I can only choose the desk phone for 201 and/or the "Softphone" if they are using the old RC Phone desktop app. Neither of these allows the call to connect to the RingCentral unified app on desktop or mobile. In my opinion, this goes completely counter to the idea of "Unified Communication."Reaching another user (regardless of where they currently have access to their RingCentral service) is the whole intent of Call Handling and Forwarding, and should be designed to at least have the option to set it to reach that user anywhere they have access to the service. If that user doesn't want to be reached on their mobile, they can log out of the mobile device (or perhaps have a setting there similar to queue calls to disa

My team is using the standard Ringcentral app and we are unable to dial a number by clicking a call url in google chrome. It does not trigger the app to call. The RC Phone desktop app works correctly this way, but we're trying to just use the new app as it's advertised as all-in-one. Any suggestions are appreciated.

My dental office management program has an option to dial a phone number from within the program. Is it possible to direct the computer to make that call from within my ringcentral app?

US accountMedical practiceIF I get a incoming call, I want to be able to name the contact and add the phone and name in my contacts, they should get added in universal contacts for my account. Also ability to add notes to each call4 users

So, I have an extension in my company that goes to our warehouse. If someone dials it, rather than going to voicemail if the phone cannot be answered, I would like to set up logic that would simply forward the call (roll-over) to a call queue (such as Ext. 108). I tried adding just the extension in call handling, but it seems I am not allowed to do that. Is there a workaround?

A few clients have reported that when users in my company call them the caller ID information is wrong. Instead of our company name it shows up as the name of a former employee. This emplyee was gone way before we ever started using RingCentral so her name would not have ever been in the system. This only seems to happen for some calls. I don't even know how to begin troubleshooting this.

Is there anyway to prevent RC App from connecting to the service unless the user is sitting on our local network?Basically, we don't want users to access their RC App from any other device (other than company supplied) or outside networks. We are a healthcare operation with very tight security for HIPAA and other alphabet soup compliance.We develop our own apps that either ping a local IP (private) address to determine they are on our network, others that can detect the equivalent of 'WhatsMyIP' and match result to our public IP. Is there such a facility anywhere with RC?Ron

Hello,I was curious if it would be possible to enable the capability to include pauses and prompt responses into RC contacts to bypass auto-receptionists. iPhones can insert commas in contact numbers to do this. When trying to call a number with commas through the RC mobile app, it is not able to connect the call.Any help is appreciated.

When sending to a single number the application works, but when sending to mass mailings of 700+ they were not received even though it was reported as successful.The Company is attempting to get an URGENT message out this evening to all staff; please check this gateway to see if these mass SMS texts are queued.

sms api app had not yet graduated to production . i have sent it for review. its been 3 days.

When transfering from RC phone to a cell phone (someone in the field) the delay is very long, new issue hasnt alway been a long delay.

Perhaps I am missing something here but I just noticed with the recent update of the RingCentral "R" / New Glip app when I am on a call and have a second incoming call I don't have the option to hold/answer and but have an option to end/answer. Is anyone else running into the same issue? Am I missing a setting or is this normal functionality? Help Please!

I'm usually fairly savvy at navigating through programs/sites/apps... but for whatever reason I'm having a very difficult time retrieving messages from my auto-receptionist. Specifically I'm trying to get a fax that came in.I log in to the admin portal, with my credentials.It shows my personal extension, not our overall company access. I am listed as a Super Admin so I can do just about anything but seem to get the messages from group (customer service/sales/billing/etc) call queue. When I click on it, it asks for the password of that user. I enter my password and it says incorrect. I never created those as users so there is no password associated with them.

Ever since we upgraded clients to the new GLIP app, we've been dealing with a number of annoying bugs in the SW.Scheduling meetings with Outlook does not send the correct meeting time and date to the calendarDuring video meetings, the main app screen disappears and the app needs to restart to bring it backThe ability to do ad-hoc video calls with other co-workers only works a fraction of the timeSchedule for video calls does show from time to time. Require restarting the app.Is anyone else having these problems? I would love to get on a stable release and stay there without the app constantly updating itself.So far support has not been any kind of help with these issues.

I added a contact via the api, but RingCentral Phone was not updated immediately.How often does the client update? Is there a way to update immediately?

Hello,We will be implementing a BIAMP VoIP device in coming months and I wanted to see what will need to take place in order for it to work with our RingCentral service. Id imagine it would be considered a 3rd Party, Generic VoIP device. But there seems to be some protocol configuration requirements for BIAMP and Im curious if we can make it work with RingCentral.If someone has experience in working with a BIAMP VoIP device or would please follow the link below, it explains what is required on the BIAMP configuration side of things. Would this be able to work if we added a RingCentral number?https://support.biamp.com/Tesira/VoIP/Generic_VoIP_configuration_for_Tesira_using_the_VoIP_web_interface

New to Ring Central. I am trying to setup the IVR menu. When I dial our number, instead of hearing the greeting, it just plays music. Then it sounds like the call has been answered, but all I am hearing is silence. Can someone share an example of their xml script? The samples provided don't appear to work. Thanks

my mobile does not ring when call coming in although it rings through my PC I need to be able to have the choice to answer either mobile or PC is it a settings thing?