RingEX

I am brand new user and have tried to google up this answer, to no avail. We just started using RC at my company and I do not understand the difference between "Desktop & Mobile Apps" and "XYZ's Softphone" (see pic below). These are the defaults that got created with our accounts, but to me they both refer to the same thing? Or does Desktop in this case refer to a physical handset sitting on top of desk and if that is the case, what is meant by "mobile apps"? I thought Softphone referred to the software applications that run RC on my laptop/PC and/or my mobile devices. Please help clarify. Thanks in advance--

I am trying to find a way to record JUST the speaker in a Glip Ringcentral video meeting. It is available in Ringcentral Meetings, but not Glip's Ringcentral. This is a deal breaker for Ringcentral - whether it be a teacher using this for virtual classroom or a business meeting, being able to record just the teacher/leader is an essential ingredient that should be rectified immediately! But in the meantime, is there a work-around to record just the speaker? I love Glip but without this necessary function - too many will be forced to move to another platform! Glip Ringcentral has so much to offer that other platforms lack but this..... THIS is unacceptable and deems it non-functional for many in education and business - and will cause many to jump to another program. I have been consulting schools, churches and businesses, touting Glip..... but what to do about this one huge STRIKE.... I know you all have amazing ideas! Shoot them at me! HELP!

The application for a municipality is this: Outside caller dials a 10-digit phone number. The call rings multiple phones. Someone answers the call. And immediately both sides of the conversation is heard overhead through paging. So far Algo and CyberData say it cannot be done.It would be great if I can use the existing overhead paging system that consists of amplifier and speakers/horns. But if I need to completely replace the overhead paging with IP units that is ok.

Hello,Ever since the most recent update, the chime is no longer playing when an attendee enters the waiting room (on both RingCentral Meetings AND RingCentral Video). Now, when someone enters the waiting room, I only get a text notification on the top of my screen (no sound). Once the attendee has been admitted into the meeting, however, I do hear the chime. I am running macOS Big Sur 11.2.3 on a 2018 MacBook Air with an Intel processor.

Please see email undeliverable message below. All users used to be able to send efax from their email but as of last Friday they can only send efax's thru the ring central web portal or app and their email gives them this bounce back to multiple different destination fax numbers. Any thoughts? Happy to provide any more info.

11-01-2017  USA-based account 2287 users 3800 DID lines - after last week's update to our POD, a few of our Polycom VVX500 are displaying a weird behavior --- the phone does a brief warble and calls are not getting through on those lines. I  am logging the few reported instances  today to see if it goes away.  We have already unplugged these phones, leaving them off for a half hour and then restarting them. Only a few phones effected. If it continues, I will open a case. Anyone else see this on yours?

The red light on the soft key of my assistant's extension stays on. It is the soft key linked to my extension. The light goes green when a call connects. How can I get this reset?

We have staff reporting very poor voice quality for phone connections.Note that Staff are using the desktop app while they are remote during the quarantine. Some calls are so bad that they must be dropped entirely and moved to cellular networks.Are there tools available to inspect call logs or any other tools available to troubleshoot these quality issues? Is this a local internet connection problem or is this something on Ring Central's side?

When person calls my user from an iphone and then wants to Merge (conference) another call. As soon as they hit Merge, the call to the Ring Deskphone drops immediately. This seems like it could be related to :https://community.ringcentral.com/questions/93312/cannot-merge-calls-iphone-error.htmlThis is super frustrating. I tested this on multiple ios devices with different versions and it happens on all of them. How could this be ? I have never heard of a system in which conferencing calling is effected in this way.

Site in South Korea has delay in voice. We need a media flow so that our Network people understand the connect. Found somehow Korea agent are logging in the Europe Data Center and not the Asia Pac.

Two users both on iOS. When a call comes through and it rings into iOS ringcentral completely takes over the phone. Rejecting the call just causes ringcentral to ring through a moment later. Ideally if both users reject the call the call should go to voicemail.

Can anyone tell me if it is possible to add pauses into the text to speech function in ring central? The way it is done sounds very unnatural and would benefit from some pauses in certain places. Thanks Alex

It seems the Task functionality has been significantly cut back on the new RingCentral app....is that true, or are we just missing how to make it work as it did in Classic?  The ability to reply to tasks so that the conversation was traceable was pretty key...

Users status on RC is in a meeting as she has one scheduled in Outlook but not through RC. She wants all of her calls to go directly to voicemail,User has a meeting scheduled on her Outlook calendar and RC show she is in a meeting but incoming calls need to go directly to her voicemail

I do not want callers to hear the recording or options when dialing the number. I want it forwarded to 1 number and if that person does not answer - I would like the caller to hear a specific voicemail.

Has anyone managed to get RingCentral Meetings to recognize Canon's Webcam Utility?The utility allows us to use our really nice Canon cams as webcams, and it's amazing.Works with all our other streaming/meeting services, including Zoom, Teams, Google.But RingCentral, which is our main meeting tool, has so far never recognized the Canon utility or camera, despite different attempts at troubleshooting, and searching the knowledge base.Thank youCanon Camera: EOS R firmware 1.4OS: Mac Big Sur 11.2.3RingCentral Mac AppVersion: 21.1.30.436 Web, 21.1.20.3053 MacDate: 2021-03-16 19:45:14

Hi!I've been trying to connect form entries on Instapage to trigger an automated text via Ring Central through Zapier, but I keep getting the error: "The app returned "International SMS is not available for account."All of our numbers are domestic US. Ring central dev department will not get back to me. I've ensured the formatting of the numbers from the source submissions are forced to format US. Any answers for me?

Hi!Auto call recording has been switched on by my admin, but my meetings aren't being recorded unless I physically press the record button which I ALWAYS forget. Any tips?Thanks in advance!

Hi everyone,I have a basic account with 1 phone number. I created three extensions as a means to separate the calls. The main number and three extensions were all created with the same email address. When I sign into the app, I can only view 1 extension at a time. I am hoping to figure out a way to view the main number and three additional extension calls and messages at the same time on the app.Thanks!Jason

Can we have the feature to disable by user the E911 alert? It appears to pop up everytime the app starts and you go to dial out to someone. It adds that extra step before a user goes to dial and can be obtrusive most of the time. If I can disable by user, it would be helpful. Thanks!

Phone is on a reboot loop

Is there a filter on Analytics to allow you to see how many phone calls an employee misses when in a que call? Also to where they are accurate counting, so if the call is coming in and line 1 is on a call it not going to count against line 1 if line 2 answers the call. There is a column for missed, but it will w/ voicemail and for our situation they do not leave voicemails on each line its a main line.

It does not appear to be possible to block SPAM SMS messages sent from a short code (e.g. 78645).  The block icon does not appear when displaying the message in the windows application like it would for a text from a regular number and when you try to add the short code to the list of numbers in the settings window it does not accept the number and displays the message "Extension numbers cannot be blocked".  It doesn't work on the website either.  It adds a 1 to the short code (178645).

Is it possible to get a fax confirmation page that shows the first page you sent like most regular machines do? This is helpful for proof of fax and to show exactly what was sent. All I get is an email saying a fax was sent. That's helpful, but doesn't provide much proof to the recipient if they deny they received a certain document.

Ring Central Classic allows you to drag and drop documents when faxing. The new RingCentral app requires you to click the paperclip button and browse to the file location to attach it to the fax.How is it that as time goes by RingCentral gets worse instead of better? The decision to retire the old app was a collosal mistake when it offers reduced functionality compared to the "new" version.I know the canned response because I've seen it on other posts. "If you want to keep using the old app contact your account manager..." Yeah, good luck with that. My account manager won't even return my emails. Last time I needed something I had to contact her manager to get an issue resolved.