RingEX

The issue begins with a person receiving a phone call through a call queue. In the time between when the phone starts ringing and they pickup the call, the caller begins typing an extension. Before the caller finishes dialing the extension, the call is picked up. The call is answered and then gets routed to someone else in the company. However the person who first picked up the call is stuck. In the corner of the RC Phone app and mobile RC Glip app it shows "Switch Call to This Device". However when they click that, nothing happens. In the HUD it shows that person on a call. But they are unable to actually pickup the call and it interferes with other call functions. This happens on both mobile and desktop softphone.This continues even after they quit the app and relaunch. Even after they uninstall and re-install. And even after deactivating their account and re-activating.Per Tier 3 support, this is a known issue

Not entirely sure if this a RC issue or Windows, but when on Windows you have an incoming call, a toast notification pops up, but disappears very quickly, while it's still ringing (so it's not just the other person hanging up). Is there a way to change the length of time the notification pops up for?While I remember, the option to answer/ignore would be good on the notification itself (thinking a la Teams).

According to Eduardo in RC Support, "Unfortunately, we don't have any options to turn that off from the RC App".Here's my feature request: only prompt me if I don't have a physical location in my settings, otherwise don't prompt, annoying.

Primarily in our office, all users are on desk phones. However a few employees are in and out of the office enough, that they have both a desk phone and a softphone (via the app on their smart phone). That way they can answer on either device, the desk phone when they are in the office and the app when they are out of the office.While this is very convenient it does lead to some frustrations and usability issues. If a call is picked up on the softphone, it shows up as a missed call on the desk phone and visa versa. Also, if an employee is on a call on the softphone, the desk phone doesn't show up as busy and calls still come through on it.Is there any way to link or sync the softphone to the desk phone? Ideally, we want a call to only show up as missed if the employee doesnt pick it up on either device. Also, if an employee is on a call on either device they should be considered busy on all devices. Anyone else run into this issue and know if there is any way to ad

My understanding is that with the RC SMS feature, a user can text a client/customer and it will come from that specific user's direct number.We are a law firm that screens ALL calls coming into our attorney's phones. We want our attorneys to be able to text their clients, but do not want the clients to be able to call that number back. Has anyone solved a similar problem?I was thinking that maybe any inbound call to the attorney's number from out of office could be forwarded to the operator but I am not sure how to do that. Also open to other solutions. Thank you!

currently using call que groups and after 15 minutes of someone waiting on hold they are sent to voicemail.  it causes the customers frustration.  they do not want to wait on hiold for 15 minutes and then be sent to voicemail.  is there way to add more minutes or turn the option off so no one goes to voicemail during office hours

I'm training new staff for the first time in several years; and we're using the Ring Central Desktop App which is nice.  But, it doesn't have HUD.  This feature is ESSENTIAL when training telephone support staff.  Especially now that no one is in the same office with anyone else.  It's absolutely ESSENTIAL to be able to monitor who's on a call and then to "monitor" that conversation so managers can coach or take over the call.  I installed the old Ring Central Phone App along side the new one for now.  But, please add HUD to the Ring Central Desktop App.

Around 12:30PM ET the desktop RC app stopped showing unread message counts for Direct Messages and Teams. The pop-up still occurs, but if you don't click on it in time, then you don't know in which Direct Message or Team chat to go looking for it and all other missed updates.It's similar to the Oct 13th issues, except today the message are there , but we just don't know new ones arrived or where to look for them.

Most of our customers use other apps for messaging, chat, teams, etc. Is there a way to suppress the RingCentral features in the New Desktop App? The old App was slimmer and simpler, since customers were not using the additional messaging/chat features. The new App is too cluttered.

My teams utilize the team description and some people can see it on the right hand side where you can see all of the members etc. My description is only at the very top of the entire conversation and it causes me to forget to update it.How can I get it pinned to the "details" section of the chat?

RingCentral only allows the following genders in their profile section:UnspecifiedMaleFemaleIs there any way to add to this list? We believe it would be helpful to our employees, especially as one has recently come out as non-binary. Here’s my suggestion for a more fully-realized list:UnspecifiedMaleFemaleNon-BinaryGenderfluidAgenderMultigenderPlease note that I have not added “transgender” to this list because those who are transgender also fall within one of the categories listed above (for instance, a transgender woman is still a woman). Please confirm if these changes are possible.

I am currently using the message store export (/restapi/v1.0/account/~/message-store-report) to generate exports for fax and sms. Under normal circumstances, this will generate 2 zip files (one with the report logs in json format, and one with the attachments). Due to the nature of our app, we only need the report logs in json format, and not the attachments. Is there a way to create a message store export without the attachments?I realize that I can just ignore the attachments on my end. But the real reason behind this is to speed up the report generation on the RingCentral side. Sometimes we export a report for the date range of a week or a month, and it takes close to an hour if not longer. I don't know how it works behind the scenes, but my suspicion is that the long waiting times are due to the large amount of content (attachments) that are being streamed into the zip file. My hope is that generating this report without attachments will be faster and also create less

Microsoft Outlook Calendar will not show in the RingCentral desktop app for windows anymore after upgrade on 3/3/2021

As the title asks, what is the essential difference between these two API calls? We are looking to build a database of our call log and store recordings with it.

I use Ringcentral for Windows and some of my contacts synced and some did not. On the iPhone app all contacts synced. I use chrome not outlook. How can I get the rest of my contacts to sync in the windows app?U.S. Version 8.0.4.20112

It would be very efficient if there was a feature where the Ringcentral user is able to download all the pictures sent through Ringcentral by the customer. It is very time-consuming when the user has to go to each picture one by one to download the picture.

Hello,I tried to integrate RingCentral with Salesforce, I installed the package in Salesforce, I set up my username to be able to use it, I set up the softphone layout, everything is working fine with the outbound calls, but with the inbound calls, I just see they are coming in, but I am not able to pick it up because there is no button to answer.I just see the call is answered in another device, but I cannot answer it myself using salesforce and the ringcentral app in SFIs there something I am missing? maybe a setting?Ring Central Version 6.10I'm using AT&T Office @ Hand Phone number.We have physical phones installed, but now we want to use salesforce as well.Example of what I cannot see when there is an inbound call.

1. Account Type: US2. Related Case Number: 060659303. I am having an issue with my HUD not displaying extensions presence correctly. Some users show as having multiple calls, others showing as being on the line when I know they're not, others show that their extension is ringing when it's not. It's causing a lot of miscommunication and missed calls. This has been an issue before, we called and created a case number but now it seems to be happening again. I have already gone through all the network configurations and checked all the settings on the routers and firewalls. 4. Resolution, I'd like the HUD to work properly!5. See 3.6. 9.1.6.271067. Does not apply.8. 15 users, all using the softphone

When we try to get our voicemails, we get a busy signal. *86 or pressing the message button gets us a busy signal. Any suggestions?

Having the error at its start up "E911 service is Limited" and later an icon on top right appears saying you can not make or recieve call ?

Hello, I have an issue with Ring Central where every outbound call I attempt to place does not show in the app. Yet the call goes ahead. I can hear the call ringing, but no screen shows up telling me I am on an active call - I cannot put the call down, or mute or anything. If I press the green phone button again, all it does is statrt a new call on top of the existing call. I then get cut off a call 1-2 minutes in. Please can you help?I am running RingCentral App on iphone

Are your call group queues working as expected? We have many queues with 2 or more call members in them. When a customer dials a group direct number the call is placed on the call queue but none of the available members' extensions ring whether the member has mobile and desktop enabled in call handling or not. There aren't any custom rules created.I have gone through tiers 1 and 2 with RingCentral support. I've contacted my Sr. CSM, spent hours waiting on the phone, sent emails. Nothing. The issue is now 24 hours old.Have you experienced similar?Do you have any contacts in tier 3?

Don't know how to send fax to a fax line on an extension.

I have 3 phone numbers under my one account; each phone number is for a different company. There is 1 main line for one company, and then 2 virtual lines for the other 2 companies. I would like for when the calls come in on my ring central app to show which company is being called. In example, when I get a call in to Company A, then Company A's name will appear on my screen; when I get a call coming in from Company B, then Company B's name will appear on my screen, and so on. I have called to ring central, spoken with their Advanced Tech Team who advised they do NOT have this feature for VIRTUAL LINES, and to go on the FEATURE REQUEST page in order to request it be added. I'm sure I'm not the only one with this issue.