RingEX

We have 5 people set up on a call queue, every time a call comes in and someone answers one of the other people in the call queue still experience a ringing tone. only way to stop it is to sign out of ring central and sign back in. How do I stop this from happening?

Looking at the Automator, have you all thought about offering an automation based on a Set Status in the system? I work on a very small team that handles a large volume of leads. We do in person interviews so it would be great to be able to set ‘In a Meeting’ Status and have an auto-reply setup for anytime that status is in use. 

I am experiencing an issue where incoming callers receive no dial tone when calling my personal desk phone. For example, I will call my desk phone from my cell phone and receive no dial tone or ringing on the cell phone. This is happening when calling from other internal phones as well. This is a desk phone not a call queue so the “Audio while connecting” setting does not apply. I've resynced the desk phone, power cycled the phone, inspected call rules, even swapped the phone entirely. All without resolution. Any help would be appreciated. 

I'm having a bit of trouble with frequent and repeated incoming calls. It's really disrupting my day and costing me time and money .I was wondering if there's a way to automatically save the names of frequent callers to the caller ID. That would be a huge help in identifying important calls and quickly dismissing less urgent ones.Alternatively, is there a feature to detect and flag repeated calls from the same number? Maybe even an option to alert or notify me before take the call ?Any suggestions or add-ons you can recommend would be greatly appreciated.Thanks for your help!

What is the maximum amount of members that can be added to a Ring EX Team?

How do I get Ring Central to tell me "You have a call from BUSINESS NAME" when it forwards a call to my cell phone?

After a call is completed it can take up to 90 seconds for the phone to receive dial tone to make another call.  

Text messages are not sent!

I received a recent call from Dell Support Technician and the phone number came up as Possible Scammer Robo call on my Ring Central Caller ID. I was waiting for contact from Dell to have a computer repaired. I was glad the tech email mailed me back to follow up on my Service Ticket. After he emailed me back, I did a google search for the phone number and it appears to be a valid Dell number. What information can I send the tech that he may be able to submit to his Dell company manger to have their phone number validated with RingCentral so it can be removed from the RingCentral Scam call logs?I do not think it is appropriate to post the Dell phone number on this board, all I'd like is be able to get the RingCentral process on getting the number removed.Thank you,

We are new to the system and are only using the mobile app. One extension wants to have a desktop phone because their cell phone sound quality is not good. Once a desktop phone is in use, can the mobile app still be used for the same extension?

Can limited extensions be part of a ring group when so when not answered it goes to a central voicemail? 

I know to place international calls user extensions must be assigned International Calling role but I want to know if Standard role includes the ability to receive the incoming international calls ?

How do I access the TCR registration webinar? I click on the link and it goes to the registration page.

Dear Optus RingCentral Support Team,I am writing on a critical issue with our business phone system that has persisted since your recent system update. Ever since the update, our phone line has been unable to function properly, causing significant disruptions to our business operations.We have contacted customer support multiple times in an effort to resolve this, with one of our calls having a wait time of over two hours, yet no effective assistance has been provided. Each department we speak to seems to transfer responsibility to another, leaving us without a solution.To clarify the issue: when customers call our business line, they hear a single ring followed by a disconnect tone, and the call drops immediately. We receive no notification of these missed calls on our end, and our desk phone doesn’t ring at all. This problem has persisted for over a week now, and our only temporary solution has been to forward calls through RingCentral to a personal mobile pho

Hey, everybody! Maybe someone's had a run-in? I read in the instructions how to open international calls.https://support.ringcentral.com/article-v2/Enable-Disable-International-Calling-Feature.html?brand=RC_US&product=RingEX&language=en_USI enabled the necessary settings according to the instructions, but had no success. What did I do wrong? While making a call, the system says: The destination is disabled for your account.   

  Ive been trying for a week to port my Ringcentral phone number to a different carrier and they have been blocking my carrier and myself from completing the transfer. The carrier has made several requests and also called Ringcentral 3 times this has been going on for a week. I have called RingCentral many times and spoken with people in many departments including the porting team and no one seems to be able to help me.Then it was discovered when Ringcentral declined the port they then closed my account and so now no one can help me port the number. When I tried to reactivate my account they refused and said it had been locked by the fraud department but there is  no reason why and I was told there was no way to contact the fraud department except by email and they do not seem to respond to emails.  I called and asked to talk to a administrator at Ringcentral and I was told this is not possible. Does anyone know a phone number for the fraud department? Ringcentral prov

we have several user whose voicemails do not show as “read” after they listen to the in the desktop APP, I am working with RingCentral support but have not been able to resolve yet.Their settings are identical to all users Has anyone experienced this issue?

We're receiving this message when trying to play shared voicemails through the RC App, "Sorry, we weren't able to play/load the voicemail due to a poor network connection. Try again."

The RingCentral Labs Team is thrilled to introduce a new product concept we’re developing: an AI-powered assistant designed to enhance the phone experience.The product will first debut through App Connect. As we develop this product, we're looking for potential users to help shape its design. In participating, you’ll get an exclusive first look at the product concept and design. You will also be first in line to try out a prototype when it becomes available in App Connect. Your insights and experiences will be instrumental in refining the product as we work to develop an MVP. We believe this tool could be a game-changer for those in sales and support roles, providing valuable assistance during calls and ensuring each interaction is handled with greater ease and expertise. While sales and support is our specific focus, professionals in various rol

RingCentral refuses to unlock my phone number to port it to my new carrier and gives me no reason why and my account is in good standing and has always been current I am at a dead end with Ringcentral customer service  Do you think it would be worthwhile to contact RingCentrals  carrier AT&T and bypass them to get my phone number ported to my new carrier?This is my business line and important to me. Customer support now says my account has been locked by the Fraud Detection Department but but tell me I cannot contact them by phone it has to be done by email and I was given a email address which bounced back as undeliverable.I have spent a long time trying to get contact information for the Ringcentral Fraud Detection Department and it appears it does not exist and customer service just made the whole story up.No one has contacted me about any problems with my account or why I am blocked from porting my phone number it seems customer service is just a bunch o

We have inbound call recording enabled. When an inbound call is placed on hold on a park location then gets picked up internally, the recording does not resume on the internally transferred call. Does anyone know how to get this to work correctly?

We have a dedicated safety/emergency announcement-only extension, so that employees can call in for directions during unusual events: weather, damage, etc. Is it possible to schedule and send this same recording out to a set list of phone numbers?

Missing options in softphone App.

Will there be updates to the fax options? There are four notable issues currently:1. Currently, there is no way to customize a fax cover sheet to include a company logo.2. There is no way to enter the "To" or "Company Name" field unless they are in my contacts. Even when they are in the contacts, the Company Name field does not populate.3. The format of the fax number looks like this 11234567891. There is no way to change the formatting to (123) 456-7891. Even though it is formatted nicely in the settings the output looks sloppy.4. It doesn't matter what default fax cover is selected in the fax settings. You still have to manually pick the fax you want when you go to start a new fax.

The support I talked to told me there was no limit but they all stop at 3 minutes and I want them to record for an hour.,I phoned support to ask if there was a time limit on the message and he said no but they are cut off at 3 minutes I want it open up to an hour.