RingEX

I have a general voicemail box set up for our main company number. When I sign in and go to phone > voicemail, it only shows the voicemail associated with my number and not the main company number/general voicemail box. How do I access this?

Sales person did not explain any approval processs for business texting. Its like this information was held back for the purpose of making a sale, at my expense. I had business texting ay previous carrier.

Hi, When I'm not using my mobile phone and a call comes though, my only option is 'swipe to answer'. This compares to when I am using the phone and options are the red 'X' which sends the call to voicemail and a blue checkbox to answer the call.How do I change the moble app function to enable me to quickly send a caller to voicemail?

I recently inherited our RingCentral account and recently formatted and added a polycom phone to our system. On this new phone it has 6 lines available and all of them are displaying the users name. On other phones on our system it is only showing the first 2 lines with the users name. I'm not able to change the settings on the phone because the password gets changed to something I don't know on the phone and I'm not able to remote connect to the phones IP address. I also see for this user, in their presence, they are showing only 2 lines with their name. Is this a local phone setting I can adjust or is the setting somewhere on the RC Admin portal? Is there a section in the RC Admin portal that I can see the config settings to find the password and/or reset it?

when our front desk calls one of our extensions the recipient will hear the phone ring but the caller doesn't hear a ring on the line. the caller just hears dead air until the recipient picks up or it goes to voice mail. I can't seem to find a cause or a solution. this also happens when a call is transferred to the recipient.

Does anyone have the most recent VPAT documents available to send me ASAP? I'm having a hard time getting in touch with our Account Rep and need them urgently! Thank you!

Correct fax number isn't available in drop down list in settings. We receive faxes at the correct number. How do I fix it?

Hi I am forwarding my ring central phone number to a mobile but its sending callers to the mobile phone voicemail instead of my Ring Central voicemail. I set the settings in the call forwarding for missed calls to "send to voicemail" Thanks for any suggestions.

The Forward All Calls feature has a fault in design. When you enable "Forward All Calls" for User A who is getting the call, to send them to User B , it should still use the "Connecting To..." greeting that is assigned for User A. But the system plays the "Connecting To..." greeting of User B.That is wrong. It should play User A "Connecting To" greeting so that we can record a custom message tell the incoming caller "You have called Jane Doe at extension 123. She is away so we are automatically forwarding you to John Smith at extension 456". This way your incoming caller is not getting someone answering that they do not expect and do not know. For our clients, that is pretty critical - counselling services clients want to know they are reaching the person they intend to, or understand who they are being directed to. You cannot edit the User B recording to provide that information, becau

My group of about 20 folks has started experiencing these 2 problems in the last week or two. Any guidance on a fix, or is this a bug?We're all running the latest version: 23.1.22.6903 Mac. We've been unable to intentionally replicate either issue thus far but every member of our team has had both issues. I know it's not an internet connectivity issue, as we work from different offices and at different times. 1. An external number calls in, we attempt to transfer the call to another internal number, and RC gives us a "Unable to load the page" message and the call box turns solid white - screenshots attached. The app locks up and we can still hear the connected call but can't transfer or end the call because the app is frozen. All we can do is quit the app, ending the call, and reopen. Sc

Our Fax Number does not appear correctly on the FAX COVER SHEET // It defaults to our Company Main Number. If you have been through this issue and found the resolution, please share it. Thank you!

Our phone/answering service isn't working correctly. My message picks up, but there's no sound or place for a caller to leave a message. How to fix this?

Regarding to this, it would save so much time, if a phone would be provisioned independently of the assigned number, so phone can moved between users or numbers without a compete onside reprovisioning.

to use auto provisioning with them.

Hi. I'm trying to verify my number for two-factor authentication but I can't receive an SMS and all the calls are just placed in missed calls. I don't see any incoming calls as well.

I have logitech usb wired headsets and multiple users with dell laptops that constantly have the microphone cut out randomly on them. I noticed that after this happens, that the system files are corrupted. I run a sfc/ scannow after this happens and each time the scan finds corrupted files and repairs them. After rebooting, the microphone works again. Is there a solution that would fix this permanently? I have started using other brands and types of headsets and they do not have this issue.

After migrating to RingCentral, we didn't initially bring all of our locations onto the platform until afterwards. Since then, we have had to migrate fax lines as well. In our original migration, we had our fax ATAs (Obi302) all set up as limited extensions to save money since their only purpose is to send a fax to a machine to print. The ones that were "out of the box" so to speak are all working as limited extensions, but the ones we have been configuring are not working. They are able to send out faxes, but not receive them. I have held up the configurations side by side to see the issue but they are mirrored. What do I need to do? Any help would be appreciated.

If we have multiple numbers, and each number is associated with a different department, the admin account is getting text messages from all numbers into one large thread. How can we separate the text messages based on number texted, such us a drop down or something?

Anyone else having this issue? I can not SMS a link or an email address. This is critical to my business....

Earlier this week, some SMS messages started bouncing with a "Message not sent" indicator. Only ones containing an email address or URL were bouncing. All others worked fine.RingCentral Support informs us this content is no longer allowed, per RC policy.Is anyone else affected by this?

I signed up for Ringcentral to utilize this as an all in one solution for a new business. Now I am being told I can't text customers as I would with a standard cell phone without obtaining consent.So the scenario that I am speaking with my customer and I decide to text them something afterwords is not acceptable according to the TCR.Ive wasted a few months waiting for SMS usage only to be met with this. Pretty frustrating that this money has been wasted.

We use our RingCentral number to communicate with our clients or other people involved in our transaction to send updates only. We also use it to contact other businesses if we need their service for our project. Unfortunately, the registration is unsuccessful due to the following:Campaign Attributes do not match website and/or sample message content.Inconsistency between website, brand name, and/or sample messages or inconsistent sample messagesWe are not using it for text marketing. How are we suppose to to register this as a campaign?

I just learned that a paid third-party app is required to integrate RC SMS into Zoho. I asked customer service reps from both companies if RingCentral and Zoho integrated and if I could send/rec RingCentral SMS in Zoho, and both said yes. I guess it is my fault for not asking the right question. Only telephony natively integrates.I need to figure out how to integrate RingCentral SMS into my Zoho CRM Standard account. The extensions I have found so far are expensive and require a Zoho Enterprise account and/or webhooks (not included in Zoho Standard). Does anyone have any ideas? Is RC developing an app for its customers? Zoho is a popular CRM. Thanks.

I had the app installed on my computer, but it was not working correctly, so support asked me to uninstall and reinstall... Now it will not install.

Hello! I submitted a manual PDF for approval 02/16. I called several times as the 30 day mark approached and they kept sending me to TCR. TCR reps kept telling me they were escalating it with no follow-up. I called in around 10 times and no one at RC could give me an answer on what was going on. Each phone call was between 45 minutes to an hour, who has time for that? I noticed after submitting the PDF there was the portal in the back-end so I submitted it through the portal and registered the brand. That took a few days for approval and then registered the campaign next. Campaign has been pending since 03/10 now with no approval. I called back in yesterday and got TCR and they said they were going to escalate the case (laughing emoji). I asked what that would do and she really didn't have an answer. I told her I had email verifications that my form was submitted 02/16 and then she stated oh, it's 30 business days from that day, you will need to call back in on 03/31 because