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RingEX

Bring calls, texts, video meetings, and fax together on one reliable AI communications platform.

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Discover the latest and upcoming features in RingEX! Join us in this month’s RingEX Unlocked webinar!

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Forum|Forum|5 days ago

240

4184 Questions

lukasschneiderNew Participant

How can I easily check how many calls I have made today?

I would like to be able to track how many calls I made in a certain time period, as I am not a manager I don't have access to my own statistics. Is there a way to check this number?

31181

mloverdeThe First Step

Sms not working again

i am having issues again this week sending sms messages, i am registered as well for the tcr

1010

agilityringcentralNew Participant

How do I view a screen-share on one screen and the gallery view of videos on another?

We are a company and are trying to share our screen via dragging the participants and presentation on too different screens and wanted to know if that was possible.

1321

cameron-1New Participant

Can my VA in the Phillipines have a user license for my calls in Canada?

I have a VA working in the Phillipines, I was just about to buy another user License for her to answer our phone lines and realized that the Phillipines is not listed as an "Agent Supported Country". Does this mean that if i purchase another user license she will not be able to operate it from the phillipines to answer my calls in canada(my home country)?

2071

renee-bugbeeThe First Step

Help with best setup: Queue vs. Ring Group vs. Shared Line vs. New Company

Hi,We have had about 30 RC phones/extensions for 10+ years now so I'm pretty familiar with admin but there are a lot of new features that I'm learning about. We are adding a small mostly separate division to our company. For now, it will be an executive and his assistant, each with a Polycom VVX 450 deskphone - doubt they'll use web or pc or mobile apps.We would like to configure one incoming (division main) phone number (which is different from our company main number) to:be able to be picked up on either phone,both of these phones to be able to see CallerID of incoming calls as they come in,visually see incoming call blinking on both phones and be able to set different ring type/volume for intercom vs incoming calleither phone be able to place call on hold and pick up from otherto have the same division main outbound callerID for both phoneshave up to four calls simultaneously come in on this division number (example each person have one call on hold and one active call)

14703

suzanne-2New Participant

incoming call notification

Can I get notification of a incoming call on both my desktop and headset ?

1560

austinshoafNew Participant

TCR Campaign Status

Is there any way to check on my TCR campaign status other than going through phone systems? It has almost been 20 days since I applied and I'm trying to make sure everything is correct and approved before the deadline.

2141

jhoukNew Participant

Call Routing out of Call Queue to Office Directory

Is it possible for a call to be directed (somehow) to our firm's directory after no one in a call queue answers? The Call queue is set to simultaneous.Our current setup has callers being directed to a Call Queue where during working hours, calls are routed simultaneously to four employees. If no one answers, it goes to a voicemail box. Rather than going to voicemail, I would like it to be directed to a IVR Menu or to a company directly. We are on the standard plan and open to suggestions.Our main goal is to give a team of individuals the chance to answer the phone and then be directed to our company directory if no one answers.Thanks in advance!

1970

lindabrydenThe First Step

Audit logs - call recordings

Is there a way to track through the audit logs or otherwise if call log media was downloaded?

2861

Ruby301729035New Participant

ring central icon

my ring central app comes up blank

15104

rnThe First Step

TCR Campaign Still Pending After 20 Days - No Response from Ringcentral

Ringcentral is still not providing an update on the status of our campaign. I e-mailed the TCR support team and have not received a response. Again, we are a healthcare company and rely on the SMS communication with our field staff. The lack of communication is unacceptable.

1840

rafacz316The First Step

Ring group shared voicemail

I've gone with a "ring group", but I lost the ability to have shared voicemails. I had shared voicemails with "call queues" (after a lot of work), but dropped the "call queue" because there's no call waiting with call queues (a 2.5 year old request is outstanding). I found a page describing how to have shared voicemails during closed hours or if you put the phone on forwarding, but there's not a way to have shared voicemails for missed calls during open hours.

4703

katrinapercifulNew Participant

TCR and ATS/CRM SMS use

We normally text through our ATS (applicant tracking system)/CRM (candidate relationship management) software with an occational response back through our Ring Central service. My questions are: 1) Since we use the ATS/CRM software for texting out to applicants/talent are we covered under an umbrella registration through them (I have posed this question to them and they have no idea what I am talking about) and if that is the case do we still need to register with TCR? 2) If only receiving text through Ring Central are we still required to register (if we do not need to because of ATS/CRM)?

2230

jake-3The First Step

Don't require voicemail pin when calling from user's IP phone

Does anyone know if there is a way to NOT require entering voicemail PIN to access VM when calling from a user's assigned IP Phone? Our old voip carrier allowed this setting to be turned on per user but I don't seem to find a setting like this in RC?

3291

andrewrogersmailNew Participant

How do I see the date and time and time zone of a fax scheduled to send in the future?

Outbox shows only "Submitted"

1751

oscar-2New Participant

Ringer too loud!

I can not adjust the ringer volume, for some reason. This is beyond annoying! I work with headphones all day, and the ringer almost blew my ears out yesterday. I can not adjust just the ringer volume! Am I missing something? Or Ring Central is missing this feature?

5011

nisatovskyNew Participant

How can an agent who does not take ACD calls have a RONA?

Has anyone else seen this. I have 2 agents who only have OB skilling assigned but the latest report (run weekly) shows multiple incidents of RONA. And not Refusals.

1120

brentharkeyThe First Step

Group Messaging acting up for anyone else?

Having multiple Users reporting that group messages from their personal RC (non HV) accounts are acting up when the external part messages back. They are coming in as a separate text instead of on the group thread. It was last working 3/13 I'm told. TCR Reg is complete.

3050

alex-7The First Step

Consent for Texting

After April 1st when the new regulations go into effect for texting, can we send a text to clients to get their consent to text. Or can we only get consent through email, a form to fill out etc?

2361

golfcave-The First Step

SMS Business Mass text

I registered for TCR and am at the point where it's asking to create a campaign. Is there an option to send out mass texting with the campaigns? Ex. I want to send 5,000 texts at once to my database about a promo. I didn't think RingCentral had this optin but am not sure now. Please advise thanks!

3142

zee-beeNew Participant

Call Handling: How to tell which number the caller dialed?

Is there a way to tell what number an incoming call dialed?For example, if some one dials our -8155 number but its set to forward to two other numbers simultaneously, is there a way to tell that the incoming call was dialed to -8155 and not the other two?

26959

helpdesk-11The First Step

Trying to forward an extension to an external number

Good morning, Looking to forward one of my numbers to an external number on a permanent basis that has an extension. Is there a way to create a pause/break after the number has been dialed to accommodate this?TIAAdam

4241

homrepropertycaregroupThe First Step

Fasted way to opt customer in all at once.

Regarding getting my customers opted to the text registry. I have 1000 customers and I don't want to email or text each customer one at a time to get approval. How can send them all messages and upload the responses all at the same time. Also who and where do I upload the approvals. What does the accepted approval look like. Can it be email or a text thread asking the opt in quesiton then having the answer? How and where do we upload this opt in form to. Do we do it directly to the TCR or though ring central.?

2422

homrepropertycaregroupThe First Step

www.campaignregistry.com

We the registered the TCR though ring central. 1) Can and should we also register with the website www.campaignregistry.com 2) Is there like a customer portal with the TCR to show you if there any any complaints or fines on your account. What happens in the future if there are fines or issues with your compliancy where do we handle these matter. Though ring central or directly on TCR websites?

2001

alex-7The First Step

Communication Texting

We are using our texting to communicate with our clients about the status of their tax return. Since they are communiation texts we send. When we send a text to a client after April 1st. Can we imply that we have their consent because we have texted them in the past? Do we only need to get consent from new clients we have never texted?

750

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