RingEX

I have my phone forwarded to one of my coworkers while I am out of the office. While testing this, he tried to forward me back to my voicemail but it did not work. There may be times that a caller gets to him, but prefers to leave a voicemail for me. How do we do this?

We have a number of employees that review our incoming faxes. We are running into an issue with some not being able to login. If there's a limitation on the number of devices that can log into Ring Central Fax? If so, how do I manage the devices so I can make sure only the employees that need access can log in?Thank you

I'm having an issue where basically both Voice and RingCentral are trying to ring at the same time regardless of the actual source of the call and my personal calls are getting logged into my RingCentral's call history. I found this older help article that seems to outline this issue, but I'm not sure if the settings have changed because I'm not seeing these options? Or if they've moved elsewhere in the app?

Occasionally someone will be on an active call, but their status will still read available. Normally they will be red and status will say "On a call."I have to go to the HUD to make sure someone is available. Why does the status sometimes fail to update when on a call?

Hello, as of lately, I am not able to receive calls. The "accept queue calls" toggle switch does not even show up for me personally. I am not sure if this is a bug or an administrative setting that is switched off for me. Any help is appreciated here. Thank you.

I have a suggestion. Please remove the automated helper when calling in to tech support. I had an issue regarding paging and the automated system started talking about my custom call settings and hours and was asking to remove them. If that would have occurred it would have caused major issues. The automated system said those settings are why my phone was not working, and suggested removing them. I knew better, but I hate to think of one of your other customers calling in and removing all their call queue settings for no reason and creating bigger issues because the IVR suggested it. I called in a week ago for a separate issue, and the automated system suggested the same thing. I have always received great support from the live agents, the IVR helper is bad and should be removed. Thank you.

I have an unusual issue with multiple users of the RingCentral Desktop App using the exact same version of the app (app version shown via Help - About). One staff member can see a host of options while another user can see only a few when click into Settings. I thought perhaps there was a View More or some other setting somewhere but I cannot find it. It may be that one or more users have a corrupt Windows but it could be simply they installed so many RC App upgrades over time the registry keys are corrupt for the RC app. Is there an uninstall script when Uninstall does not clean up? Or is there an actual show all button somewhere? One example (of many) would be the HD checkbox not being visible for one of the users.

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac.RingCentral App introduced additional keyboard shortcuts in 22.1.20.341 Web, 22.1.11.2682 Mac (Intel) release that changes the native behavior. In RingCentral App, using Option + Left arrow takes a user back in history. If a user is typing a message and wants to go back a word, they'd use Option + Left arrow, but RingCentral App will take them to the previous history. That means, the user can't use native OSX shortcut and their attention is diverted away from typing the message on to the previous history. What a terrible behavior and choice of keyboard shortcuts!Can you revert the keyboard shortcut for Option + Left arrow/Right arrow OR give users the ability to choose their shortcut for actions OR remove shortcuts a user feels unnecessary? Your developers must be

You can no longer navigate forward and backward words with Option + Left or Right because RC has changed this to be used for non-disableable app navigation shortcuts. I cannot express how frustrating this is as someone who uses these hotkeys constantly and has never experienced an app that overrode those keys when focused on a text box. This should be reverted or given an enable/disable option immediately.This also violates Apple's Human Interface Guidelines which states"Use the Option key as a modifier sparingly.""Avoid creating a new shortcut by adding a modifier to an existing unrelated shortcut."

This may be a newbie question but I'm trying to find a way to view just incoming text messages. I'm using the desktop app and have tried the browser as well but no luck. I can see all the messages I send and receive in the sms section but only want to see received messages.

Hi, our office is brand new to Ring Central. Is there a way to limit who can call you? For example, I only want members of my team to be able to reach me directly - not all Ring Central users across campus.

Why does the ask first on the dial pad not work for all phones in my company? I am either thinking it is 1. They are not using app 2. They are using the VVX250 phones. For the people it does not work for I hit ask first and then it will just hang up on them. Can someone give me a answer please....

We have a lot of stability and network quality issues with the RC application and taking/receiving phone calls. After spending an extensive amount of time troubleshooting we have concluded that this is because the application is forcing the phone to toggle between WIFI and mobile data based on the available signal or lack there of. Turning the WIFI off on the mobile seems to work but is certainly not a long term solution as other apps and phone back-ups require WIFI to function.The only options you have are:1. WIFI or Mobile Data2. WIFI or Carrier Minutes 3. Carrier Minutes Only (Which essentially bypasses the application and full functionality including phone recordings will no longer work.There needs to be a 4th option here for the mobile phone RC application to include: Mobile Data only.

I just set up my voicemail boxes with several "message only extension" group mailboxes with custom greetings which are accessible from the main company greeting (which is also a custom greeting--caller presses "1", "2", or "3", etc.). There is a long delay between the caller selecting one of the extensions and when that extension's greeting plays. It is almost 10 seconds, which seems unusually long to me.Is there any way to shorten that delay?

A couple of users here are experiencing an issue when they try to transfer a call, the receiver can't hear them speaking so they can't announce the caller.Now, disclaimers, I started here a week ago, I'm new to Ringcentral. My predecessor did a pretty good hand over for most of it but didn't mention this issue. The users say its been an issue for a few months now so it looks like it had him stumped too.Where do I begin to look? Thanks for your pointers in advance.

Come March 17th is this true-You can only send 25 SMS per day and anything after that you will be charged $.0085 per SMS?

We have 2 businesses in one system and we want certain extensions to have 1 caller ID and another extension have another caller ID. There is an alternate caller ID tab but you can only chose between the main number and the extension phone numbers. We have another incoming line that is routed to certain extensions and set up as another site, but does not populate in the alternate Caller ID Options. How do I get these extensions to have an alternate Caller ID ?

Hello. When I try to place a call, it takes 15-20 seconds for anything to happen. It's like it doesn't register any clicks. It doesn't matter if I try to place the call from call history or manually typing the number (typing is fine) and clicking the call button. When an inbound call comes, I click the icon to answer the call and it takes 15-20 seconds to register. The call almost always goes to voicemail because it takes so long.I've tried uninstalling and re-installing the app several times and nothing seems to help. This is my first time using RingCentral. Not fun so far, please help :(

How do I turn off SMS messaging. I do not want to receive SMS nor do I ever send SMS. I need to opt out of this as it serves me no useful featureThank you

For the last few days, any sms message I try to send keeps failing. I can receive them but I am not able to respond to my clients.

I integrate RingCentral into my CRM (Hubspot). When I make a call from my PC, Ring Central records my call and inputs the call into my CRM so other can hear it later. When I call from my phone using the Ring Central app, the call is not recorded. Is it possible to have calls made from the app on my phone recorded into my CRM?

Hi, I'm trying to send text message (sms) to a number out of my organisation (example 418-844-5000 and I can't press the "send button". anyone know if I have to activate something to send text messages ?

I have two numbers associated with my account. Both numbers get directed to the same voicemail. Can I set it up so that they go to separate voicemail boxes ?

Our group would like to be able to delete conversations in Glip. To date, we've been instructed we can only delete what the user themselves wrote line by line. Please inform if there is a work-around or if this is in the works. Thank you.