RingEX

when making change to IVR (any one of our IVR's) Key Press, the change is not saving, change reverts back to original setting

Hello, I have about three laptops that I am trying to install O@H on and when I open up the app I am greeted with the screen below. I have done a complete uninstall of the application and installed the newest version from the RingCentral website and still get the same issue.

So yesterday it was working fine. Today I update the app and my callers can't hear me. Its not the phone as I can use it as expected for all other calls. Please help, Community (I would ask RingCentral but we all know how that works out for us)

When I was setting up my transfer of number it said something about a temporary setup until the final number is finished. The guy on the phone doesn't seem to know anything about this. Is there a temporary number so the transfer works quicker or did I miss read something?! ThanksIve just spent 45 minutes on the phone to some bloke that clearly has no idea what he's doing, utter waste of time, not a great start to this service!!!!!

Why is there not a guide for how to complete the User Bulk Upload spreadsheet? The notes on the spreadsheet make no sense and are full of 'what not to do'.It is not clear which tabs need attention and under what circumstances.Why does it have existing data on it, if this is for uploading new users?

Can you send the same text message to multiple outside phone numbers (20 to 30) but keep the numbers confidential - kind of like a blind copy email? I have to send the same text message to multiple clients, but their phone numbers have to remain confidential.

what is the complex password when a yealink is provisioned on RC? I recall it seems to start with pwdxxxadmn something like that.

We are using the new LOB analytics page and liking what we see. One question that we want to answer is when a call is missed (unanswered/goes to voicemail), was the person on another call at the time that they did not answer. How can we find this information?

Please refer to Case # 14752495When retrieving voice messages via the phone (not in an app or website) we need the call automated attendant to announce the time of the call AND THE CALLER ID OF THE CALLER leaving the message. We are a medical office, and we NEED to know the ID of the caller without having to log into a computer app or website every time to retrieve messages. We NEED this function as we had it previously.

Our company used Zapier + Ring Central to send out an SMS to customers who request information. Other than the name of the customer, the SMS is identical each time. Does anyone know if this gets blocked by carriers?

The keyboard shortcuts in the Ringcentral App use several of the same shortcuts as Chromebooks do. Is there a way to turn them off or change them for Ringcentral?

I have some employees that only use the mobil app function and others that use the web functions. We had an employee depart our company some time ago, and her ext was reassigned to another employee. The web Ring Central shows this extension belonging to the new employee, but the mobil app shows the old employee assigned to that ext.Interestingly all other changes flow through both apps. Is this a glitch? If so, how do I fix it? Any help wpould be appreciated! Thank you.

We have successfully integrated ring central with dynamics 365. And also add form control also on phone field. but when we are clicking on call dial icon we are not able to dial a call and number is disappearing automatically from call dialer.

I just sent a fax and was going to print the cover page. However, when I attempted to do so, RingCentral is downloading it as a TIFF instead of a PDF. It has ALWAYS downloaded as a PDF since 2016 when we started using RingCentral!! I tried to access faxes I sent last week and they are all trying to open in TIFF format. WHAT HAPPENED?!?

We have an issue after an install of the RC Desktop App (22.1.20.any) MSI, it will work fine the same day as the install was done, but by the next morning 40% of the installs will not open RC. The only way to reslove this to do deploy the same MSI package again and then they are fine. Has anyone had a similar issue?

Hi. I am looking for a way to essentially set up a "speakerphone button" (or control-key shortcut) when using RingCentral app on my desktop. Normally, I like to use the headset mic and earphones. But sometimes I'd like to use a "speakerphone" --- actually my Logitech webcam mic and the computer speakers.RingCentral remembers the different default audio mic/speaker source between phone and video. I'd like to have a way in phone settings to set default audio sourceA and default audio sourceB. I'd like to have a one-button toggle to switch between the headset mic/speakers and the Logitech mic/computer speakers while on a live phone call.I know on a live call I can hit the 'audio button' and then select a different mic/speaker source. But this is cumbersome on a live call.

Hello,since I use RC desktop app, I cannot move and share files directly in the message window (via drag & drop). It was possible in the prior browser version, but not in the app. Now I have to select every file via the attachment button and choose path. Another problem here: I cannot select any files from our business server to be shared on RC. Why is that? Sorry I'm a noob and my co-workers couldn't help at all. Thanks for any reply!Laura

I have my phone forwarded to one of my coworkers while I am out of the office. While testing this, he tried to forward me back to my voicemail but it did not work. There may be times that a caller gets to him, but prefers to leave a voicemail for me. How do we do this?

We have a number of employees that review our incoming faxes. We are running into an issue with some not being able to login. If there's a limitation on the number of devices that can log into Ring Central Fax? If so, how do I manage the devices so I can make sure only the employees that need access can log in?Thank you

Occasionally someone will be on an active call, but their status will still read available. Normally they will be red and status will say "On a call."I have to go to the HUD to make sure someone is available. Why does the status sometimes fail to update when on a call?

Hello, as of lately, I am not able to receive calls. The "accept queue calls" toggle switch does not even show up for me personally. I am not sure if this is a bug or an administrative setting that is switched off for me. Any help is appreciated here. Thank you.

I have a suggestion. Please remove the automated helper when calling in to tech support. I had an issue regarding paging and the automated system started talking about my custom call settings and hours and was asking to remove them. If that would have occurred it would have caused major issues. The automated system said those settings are why my phone was not working, and suggested removing them. I knew better, but I hate to think of one of your other customers calling in and removing all their call queue settings for no reason and creating bigger issues because the IVR suggested it. I called in a week ago for a separate issue, and the automated system suggested the same thing. I have always received great support from the live agents, the IVR helper is bad and should be removed. Thank you.

I have an unusual issue with multiple users of the RingCentral Desktop App using the exact same version of the app (app version shown via Help - About). One staff member can see a host of options while another user can see only a few when click into Settings. I thought perhaps there was a View More or some other setting somewhere but I cannot find it. It may be that one or more users have a corrupt Windows but it could be simply they installed so many RC App upgrades over time the registry keys are corrupt for the RC app. Is there an uninstall script when Uninstall does not clean up? Or is there an actual show all button somewhere? One example (of many) would be the HD checkbox not being visible for one of the users.

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac.RingCentral App introduced additional keyboard shortcuts in 22.1.20.341 Web, 22.1.11.2682 Mac (Intel) release that changes the native behavior. In RingCentral App, using Option + Left arrow takes a user back in history. If a user is typing a message and wants to go back a word, they'd use Option + Left arrow, but RingCentral App will take them to the previous history. That means, the user can't use native OSX shortcut and their attention is diverted away from typing the message on to the previous history. What a terrible behavior and choice of keyboard shortcuts!Can you revert the keyboard shortcut for Option + Left arrow/Right arrow OR give users the ability to choose their shortcut for actions OR remove shortcuts a user feels unnecessary? Your developers must be

You can no longer navigate forward and backward words with Option + Left or Right because RC has changed this to be used for non-disableable app navigation shortcuts. I cannot express how frustrating this is as someone who uses these hotkeys constantly and has never experienced an app that overrode those keys when focused on a text box. This should be reverted or given an enable/disable option immediately.This also violates Apple's Human Interface Guidelines which states"Use the Option key as a modifier sparingly.""Avoid creating a new shortcut by adding a modifier to an existing unrelated shortcut."