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RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

  • 3,835 Questions
  • 8,437 Replies
3835 Questions
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pivetta-hoffmanNew Participant
asked in RingEX: Phone, SMS, & Fax
Stop texts

My boss is wanting to know if there is a way to stop people from texting our Ring Central phone number? It's not that I can't receive the messages and forward them to her through email, she just doesn't want people sending text messages to the office number.If there's not a way to stop people from texting, is there a way to send an auto-reply to texters saying "Message undeliverable" or something?

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nick-rowlandNew Participant
asked in RingEX: Phone, SMS, & Fax
Feature Request: Allow Site Admins to Edit Paging Queues

We have Multi-Site enabled for our several branch locations and most have a local IT admin. For security reasons they are not SuperAdmins. However, we still give them certain permissions to update user extension settings and groups. We have done this by giving them the User Management role permissions and limiting the site to only their site. However, these permissions do not seems to apply to paging groups. If I remove the site restriction, they can see all sites and then they can add or remove extensions as needed to the paging group. But when restricted again to only their site, they get an error: "Mailbox has no permission to this action."After working with RC support for several weeks, they suggested I submit a feature request for this.

3410
PhongVu
Community Manager
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houstonfamilylawParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Copy Text String

I have a need to copy a fairly long text string (over multiple days). I know I can copy each individual text, but that's very time consuming. I can also do a screen shot, but again, that's almost as time-consuming. Is there a better alternative? I use the desktop version of RC...NOT the new "app". Also, running Windows 10.Thanks.

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Employee
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beniNew Participant
asked in RingEX: Phone, SMS, & Fax
Ring Central (Classic) red "Busy" Status

Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way "Do Not Disturb" Status does in Ring Central (Classic).Preferably a customizable Status where you could type in the reason for "Busy" (i.e. - Away, Training, etc ...).

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Howard1785282027New Participant
asked in RingEX: Phone, SMS, & Fax
how to send sales calls to recorded voicemail message

Our receptionist needs to send sales calls to a voice mail explaining that they can leave a message and we will return it on Friday if we are interested in their product.How can i set this up

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Stephen2161845015New Participant
asked in RingEX: Phone, SMS, & Fax
Mac - Application Memory Usage

Hi. I have occasional problems where I get an application memory usage alert on my mac when running Ringcentral. It shows that it is using 60GB of application memory and is about to fail. Rebooting my machine clears the issue.This has happened on both my mac's. Latest is 2018 Mqac Mini i7 with 32GB memory.Any help?

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William165119035New Participant
asked in RingEX: Phone, SMS, & Fax
How do I resend a fax that was previously sent successfully. This should be an easy process. If there is one, it is too hard to find.

When I go to sent messages and find my fax sent I do not see a way to resend. It should be in the options on the left to resend or at least on the same list to forward the message.

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Sultan2392641015New Participant
asked in RingEX: Phone, SMS, & Fax
Only Extension to use without phone number

Can we use only extension on Polycom VVX350 Business IP Phone to use on internal use? This is our requirement

2490
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Cedric1608942027New Participant
asked in RingEX: Phone, SMS, & Fax
Internal server error

I've had some users get an "internal server error" message while in conference calls. These calls have involved users within the RingCentral app. One user would hear the message and the others would hear silence. After the message it disconnects the conference. Can someone explain what's happening? Is there a fix?

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Holly2901064020New Participant
asked in RingEX: Phone, SMS, & Fax
Issue with conferencing in another party on a RC Cisco phone and the call rings the desk phone of the person monitoring their calls via Presence

We have a user who is monitoring and answering calls for their boss - and this works fine for them - we have the RC settings and permissions all set up correctly.However, if the boss is on a call with someone and decides to conference in another individual using the Conference soft key on his phone, her phone rings when the boss calls to add the new participant to the call - like it is a new incoming call. It is very odd. And on caller ID, she sees the phone number of the original participant on the call while the phone rings.For the user - she does not know if it is a new call or if he is adding another caller to his current call. She has accidentally intercepted several of his conference calls. The boss has a Cisco 8861 and the user has a Polycom 450.In IT, we reproduced this issue using a Cisco 8861 and a Polycom 350.

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gaddyNew Participant
asked in RingEX: Phone, SMS, & Fax
call transfers

I have multiple people in my office when they transfer an outside call. We have no way of seeing who is transferring the and we have no idea that the call is a transfer or just someone calling from the office. Again a feature we were told we would have but no, and no one in CS can understand the problem or even remotely help with the situation.

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Ninja1643185027New Participant
asked in RingEX: Phone, SMS, & Fax
Shopify contact details into RingCentral

Hi everyone,I have already submitted this as an idea here:https://ideas.ringcentral.com/ideas/CUSTCOM-I-356But maybe there is a workaround for this.Since Shopify is growing so much and the entire world is turning online, would be great to have an option to sync contact details for customers from Shopify into RingCentral contact list.We had this with the old phone system, and was so easy to locate customers and actually answer their calls by calling their names.Would be a very useful and easy thing to do - sync Shopify customer details (phone + name) with the RingCentral contact list.

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Dan1557066019New Participant
asked in RingEX: Phone, SMS, & Fax
GoPro Webcam compatibility?

Is there any info on when RingCentral meetings on MacOS will introduce compatibility with GoPro webcam software?

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Erin1859641015New Participant
asked in RingEX: Phone, SMS, & Fax
Change SMS Caller ID to call queue number

I just found out you can use a call queue number as outbound CALLS caller ID, but can't use it for SMS outbound text caller ID... seems kind of silly

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James1656198027New Participant
asked in RingEX: Phone, SMS, & Fax
Answering calls with Plantronics B4210 headset when using the RC Desktop App

How do you answer and hang up calls from the Plantronics headset? We are new to RC and will be going live with the new phone system soon. I need to be able to answer calls without logging back into my computer if it went to sleep. I have already downloaded the the Plantronics Hub software and updated the firmware on the headset. This didn't help. Please advise. We are running Version: 20.4.10.284 Web, 20.4.11.2558 Windows

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Simon352042065New Participant
asked in RingEX: Phone, SMS, & Fax
Why cannot i call Bulgaria? I have ticked its box in international calling

Why cannot i call Bulgaria? I have ticked its box in international callingThanks

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Lee3645101020New Participant
asked in RingEX: Phone, SMS, & Fax
How can I allow a user to change a greeting on another extension?

We want to set up a 'office closed line' extension where users call in and check if an office will be open or not. If an office is closed to to inclement weather we need a way that staff can check the status of their office.

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Heather62459858028New Participant
asked in RingEX: Phone, SMS, & Fax
Choppy phone call

We are currently experiencing pretty choppy phone calls. This only happens when we have inbound/outbound calls. When we talk to other people on RingCentral everything seems fine. Any ideas on how to fix this?

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BeckyH
Community Manager
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alison-spragueNew Participant
asked in RingEX: Phone, SMS, & Fax
Volume is very low on RingCentral

RC Classic Version: 20.2.30 (E. 7.1.8)I am barely able to hear anyone on my meetings, even with my headphone, computer, and RC volumes all the way up. This had never been an issue until an update that happened yesterday.It appears that the volume slider in RC has tied itself to my computer volume slider. If I slide the RC volume to 100%, it is still quiet, but all of my computer noises are extremely loud (I have to go into the sound mixer and adjust system sounds to be lower).Troubleshooting steps taken:-Trying RC Meetings instead of RC Classic-Uninstalling RC Meetings and trying RC Classic-Uninstalling both RC Meetings and RC Classic, reinstalling just RC Classic-Toggling all audio checkbox options on and off

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Alan295999018New Participant
asked in RingEX: Phone, SMS, & Fax
All circuits are busy now, will you please try again later

People call my RingCentral number have been getting this message all day. I am in Vancouver, Canada. I called into RingCentral and they can't fix the problem. Quite frustrating.

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Lucija1684753027New Participant
asked in RingEX: Phone, SMS, & Fax
Feature Request: Show outgoing fax number for every user

At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.This needs to be updated as soon as possible. It is an essential feature for multiple fax users, especially where a fax response is needed.

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debra-johnson1New Participant
asked in RingEX: Phone, SMS, & Fax
Time Out Feature

Why isn't the time out feature, user friendly? I don't understand why we are all pigeon-holed into the same security circle. Everyone's company operates on different levels/hours/time strategies. I would like to be able to configure how long the time out feature will wait before it kicks on. Or, at least another option (such as shut off) instead of the program being set at your standards. I am at my desk most of the day but switch back and forth on different projects. And then I shut down the computer before leaving. I am required to run call logs while I'm here. When I configure the call log and have to stop to check something else, it is a HUGE inconvenience to come back to my call log to find that I have been bumped out of the system and have to enter all of the parameters, again!! And then find out where in the log that I had left off. Please change this!!

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tcs-itParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Identify Cell Phone Users in Ring Central Meetings/Video

Hello,This is a feature-add request. My organization wants to be able to identify cell meeting call-ins more quickly by name (not manually changing their name).All of our call-in people are RingCentral users, so the feature I am requesting would be for RingCentral to check the cellphone number of someone calling in, and if that number has been added to a RC profile, display the name of the person.Alternatively, if this is too complicated a feature, the ability to go into guest user phone numbers and manually set display names in RC so that when those numbers do call into meetings their name shows would be a good #2 solution.Thanks,

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Larry2293307015New Participant
asked in RingEX: Phone, SMS, & Fax
Is it possible to make the internal computer speaker only make the ringer sound?

Can either the built in speakers for a laptop or the internal speaker in a workstation produce an adjustable ringer sound and not my USB headset when a call comes in? I don't always wear my headset and the ringer cannot be heard sometimes. Can the ringer sound only go to the internal speaker of a workstation, the built in speakers of a laptop or an external speaker so you know when a call comes in? Does this make sense?

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Norm213057030New Participant
asked in RingEX: Phone, SMS, & Fax
Where does my Fax Message Transmission Result go?

We're in the process of getting ready to roll out the fax function of RingCentral, starting with outbound faxing first [baby steps!]. While testing and fiddling with how we wanted it to look and feel, I would send test faxes, and then receive a Fax Message Transmission Result to my own email. So far, so good. I then finalized the configuration [I thought] and assigned the various fax lines their own email addresses. I also added user email addresses to each fax line [department-based] in preparation for their use. Now when I send a fax, the Transmission Result email is only going to the email address associated with the fax line, and not the actual sender [in this case, me]. Is there a way to change this? If you have 50 people associated with a given fax line, I don't want to necessarily have to give them all access to that email account. Or am I stuck? Suggestions certainly welcome!

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