SMS

Text messages are not working (inbound or outbound). For some of our numbers, when we send texts to phones within our system or to numbers outside of our organization, the texts either don't come in or we get an error message. Does anyone know why this is happening? Could it be that certain numbers in our system don't have the proper settings/permissions to text?

We frequently have days were we notice that our SMS can be 1-4 hours delayed (to the recipient). On our end it says sent at the correct time, and there is NO "Message Not sent" notification. Even when we are texting other members of our team. It's of course tricky to know, logging out and logging in doesn't help, neither does a computer restart. Any thoughts?Also, we know if a sms text was "not sent'. if would be nice to get notified or for it to stand out more. If I look at my general "text" tab, the text colour is black, meaning it looks like it sent, but it's not until I click on that thread that I see the text is red with the "message not sent"

I need to know the EXACT amount of SMS I can send through my MVP Standard account, it is saying is it $1.7000 allowed.

i would like to add a "text us" widget to our wordpress website does anyone know how to do this?the embedded widget would allow website visitor to text us to our Ringcentral text number and we could continue the converstion in text

We have 20 users w/ physical phones, and all of them have to log in using the same extension(SITE SMS RECIPIENT) to reply to sms. This is horrible from a security standpoint. Please make a way to share sms like call queues. SO users only have to log in to their user account to reply to company messages w/ the company number.

For the last few days, any sms and text messages I try to send keeps failing.Also, I cannot receive any messages from other users and customers.

Texts are failing about 90% of the time. This is on iphone app and desktop app. With wifi and without (cellular). I've uninstalled, reinstalled, rebooted. Called customer service and spent an hour 2x. No resolution. Any ideas on how to resolve? The problems happen with both new numbers and numbers my business has texted successfully previously. I've run out of variables to isolate.

I run an BNB and text to send all my guest check-in instructions. It was working flawless until the new update. What's going on? I've contacted support no dice.

In the desktop "Phone App" (not the RC App) there is a setting to connect to Outlook contacts and it includes all/any Contacts subfolders of Contacts. This setting will enable displaying Contact names instead of phone numbers in the sms messages (instead of their phone number) and also enables us contacting them by name easier within the RC App. Now that we are trying to move fully to only the RC App on mobile and all other devices including Windows desktops, all our Contacts are in a Microsoft account - so we use the Connect to Microsoft setting in the RC app, BUT it is NOT displaying contact names in any of our Microsoft Contacts subfolders - we manage several subfolders of contacts to enable finding/browsing them easier on all our devices (mobile/tablet/computers) and also for sharing only specific contacts with other users. Only the contacts in the root/default Contacts folder is being connected by the RC Contacts Connect function. We have had to reinstall the old RC Phone App

Hi Team, within the phone app, there is a section for text messages, I believe that it's in use in some countries but not in Australia. Any plans to implement here in AUS??THANKS SO MUCH

I am using custom integration between Salesforce and RingCentral and need to have different phone number for each user for sending sms. Got an error : Phone Number doesn`t belong to extention

I need to be able to mass text one message to a list of 50 phone numbers....copy the numbers, paste in a text and send. Frustrating that this is not possible please if you could add this feature it would be a HUGE time saver....typing 50 phone numbers is no bueno!

Can you send the same text message to multiple outside phone numbers (20 to 30) but keep the numbers confidential - kind of like a blind copy email? I have to send the same text message to multiple clients, but their phone numbers have to remain confidential.

Our company used Zapier + Ring Central to send out an SMS to customers who request information. Other than the name of the customer, the SMS is identical each time. Does anyone know if this gets blocked by carriers?

This may be a newbie question but I'm trying to find a way to view just incoming text messages. I'm using the desktop app and have tried the browser as well but no luck. I can see all the messages I send and receive in the sms section but only want to see received messages.

Come March 17th is this true-You can only send 25 SMS per day and anything after that you will be charged $.0085 per SMS?

We have texting disabled for all users currently (we have some Hipaa stuff to get through), there does not seem to be a message sent to someone who tries to text one of our users (phone numbers) that says the RingCentral number does not receive text messages at this time.Is the feature available, am I missing something? a sender does not know if the text ever completed or did not complete.........

Still waiting for a response and fix to the SMS/texting issue. Can someone please provide an update?

We have not had issues sending text messages but our entire team has lost the ability to send outgoing messages as of about 30 min ago. One of the messages from Ring Central states:A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account.Nothing has changed on our account, do you know what needs to be done or are there other companies having this issue too?

I have been using the RC app for a few months and today I no longer have the ability to send SMS to multiple recipients. I have followed the rules regarding allowed number per minute. Has anyone else lost their ability to send texts? I have the MVP plan, which I do not see as an option anymore. ? Very confusing website.

For some reason, we are received email notifications of transcribed text messages that random vendors/people are texting our direct phone number. I can read the text messages but cannot figure out how to respond back to them. There is a link that says "To reply using the RingCentral app, click here

@mary-community-moderator HI we just started using RC and over the weekend, I was testing my new Ring Central APP with my significant other and sent a message that was 100% sexual in nature and she answered back...etc. It was not an image nor anything illegal and done in good fun, but i showed up to work and within a few hours my SMS is disabled. I realized that I violated a term of use and notified my employer immediately as I assumed that was the reason it was diabled. My question is, "Will my employer see the message?" This could be embarrassing.

This has been going on for over a month and RC support can't seem to resolve what seems like a simple whitelist issue. they keep saying they have escalated the issue. that is if we can get anyone to talk to us at all. Today like many days SMS is not working at all. Case #14006406.

I keep trying to log into the highvolumesms.com site and it tell me I need to disable pop-ups. They are. I've also tried using three different browsers and the site doesn't allow me to log in on any of them. Is this an issue that just arose? I was logged in yesterday.

Hi team, I'm not receiving any codes for telegram messanger activation, some others were able to get a code, but my ring central account is not receiving any. Please help.