SMS

Hoping the community has insight as the lack of support with Ring Central is approaching legendary status. Essentially, we already have TCR brand approval AND a campaign approval. We then launched a customer outreach using Ring Central Labs Enhanced Business SMS. From ~ 1:11pm to 2pm it was fine and then every single text was unable to be sent. We paused the outreach and that's of course where the Ring Central customer serv

Our main number has been approved for TCR campaigns, but i do not see any way to view/send SMS from our Main Company Number. How do I do this?

Sales person did not explain any approval processs for business texting. Its like this information was held back for the purpose of making a sale, at my expense. I had business texting ay previous carrier.

Hi. I'm trying to verify my number for two-factor authentication but I can't receive an SMS and all the calls are just placed in missed calls. I don't see any incoming calls as well.

If we have multiple numbers, and each number is associated with a different department, the admin account is getting text messages from all numbers into one large thread. How can we separate the text messages based on number texted, such us a drop down or something?

Anyone else having this issue? I can not SMS a link or an email address. This is critical to my business....

Earlier this week, some SMS messages started bouncing with a "Message not sent" indicator. Only ones containing an email address or URL were bouncing. All others worked fine.RingCentral Support informs us this content is no longer allowed, per RC policy.Is anyone else affected by this?

I signed up for Ringcentral to utilize this as an all in one solution for a new business. Now I am being told I can't text customers as I would with a standard cell phone without obtaining consent.So the scenario that I am speaking with my customer and I decide to text them something afterwords is not acceptable according to the TCR.Ive wasted a few months waiting for SMS usage only to be met with this. Pretty frustrating that this money has been wasted.

Hi folks, we're new to RingCentral and need to go through the registration process for SMS. We'll be using SMS for conversational reasons only. How is everyone handling consent opt-in/out? Is there a service perhaps that can track the opt-in/out?

Is anyone else STILL having issues with outbound text messages? We have registered our campaign, registered all of our numbers and everything has been approved. Yet we are still unable to send outbound messages. Some with go through, after about 15 times of refreshing, some will go through on the first try and some just don't go through. WHEN WILL THIS BE FIXED?? and has anyone else been dealing with this issue?

A fellow business user recommends Mighty Text SMS services to send & receive SMS and MMS from your computer or tablet using your current Android phone number. Messages stay in sync with your phone's SMS inbox. This app displays incoming messages on her computer monitor. I would like to use the RingCentral SMS is there a way to do what Mighty Text does?

Ringcentral is still not providing an update on the status of our campaign. I e-mailed the TCR support team and have not received a response. Again, we are a healthcare company and rely on the SMS communication with our field staff. The lack of communication is unacceptable.

We normally text through our ATS (applicant tracking system)/CRM (candidate relationship management) software with an occational response back through our Ring Central service. My questions are: 1) Since we use the ATS/CRM software for texting out to applicants/talent are we covered under an umbrella registration through them (I have posed this question to them and they have no idea what I am talking about) and if that is the case do we still need to register with TCR? 2) If only receiving text through Ring Central are we still required to register (if we do not need to because of ATS/CRM)?

Having multiple Users reporting that group messages from their personal RC (non HV) accounts are acting up when the external part messages back. They are coming in as a separate text instead of on the group thread. It was last working 3/13 I'm told. TCR Reg is complete.

After April 1st when the new regulations go into effect for texting, can we send a text to clients to get their consent to text. Or can we only get consent through email, a form to fill out etc?

I registered for TCR and am at the point where it's asking to create a campaign. Is there an option to send out mass texting with the campaigns? Ex. I want to send 5,000 texts at once to my database about a promo. I didn't think RingCentral had this optin but am not sure now. Please advise thanks!

Regarding getting my customers opted to the text registry. I have 1000 customers and I don't want to email or text each customer one at a time to get approval. How can send them all messages and upload the responses all at the same time. Also who and where do I upload the approvals. What does the accepted approval look like. Can it be email or a text thread asking the opt in quesiton then having the answer? How and where do we upload this opt in form to. Do we do it directly to the TCR or though ring central.?

We are using our texting to communicate with our clients about the status of their tax return. Since they are communiation texts we send. When we send a text to a client after April 1st. Can we imply that we have their consent because we have texted them in the past? Do we only need to get consent from new clients we have never texted?

First off, this has been the most unprofessional and disappoiinting service I have ever experienced from a compsany of this size.We got 2 of our 3 numbers finally working with text after a month of trying, but our main number is still in "provisioning" status. Who do I call, text, email about this? I have tried every channel available and not a single person was of any use.

We just need a way to remind our customers of their appointments.

I do not understand why we need to ask for our customer permission to text them, then ask the next time they text us permission to continue to text them. Why can't we just ask in the first opt in the question if its ok if we continue to text them per scheduling service invites things related to our company services

Is it necessary to create a campaign for employees to text customers from their personal cell numbers that are not RingCentral numbers & they are not registered to our business? We have some parts employees who text customers to let them know that a part has arrived.

We have submitted on march 9th. Technically, tomorrow would be the cutoff time for 10 business days... Please help?!?!?!?!

We currently only use SMS to remind current employees that their timecards are due or if there are questions regarding their timecards. We do not currently have an "opt-in" procedure.1. Do current employees who are already texting us need to opt-in?2. Are we able to send them a text message asking if they would like to receive timesheet reminders or not and count this as their opt-in or out response?

I am reading through the TCR requirements for SMS and see that without registration, SMS will be disabled. Honestly, I am not doing ANY outbound SMS with RC, as I only have it on to catch texts from customers who text the wrong number (having it sent to email and I respond with my regular cell text). So my feeling is to skip the TCR and let the SMS be disabled. But I would like to know what outside folks would see if they try to text my RC number AFTER SMS is disabled. Do they get the "this is a landline" notice, or do they just get nothing and not know that I didn't see it? ANy help would be appreciated. Thank you!