Ask The Community

When one person in our office answers a call, their notes automatically begin taking notes as intended. When they either transfer that call to another person in the office or place the call on hold and another person picks it up, the second person to accept that call is unable to start taking notes. Is there any way to resolve this issue? 

I want 1 person from the IT team to be able to manage my RingCentral line without having to have a phone line, he does not need any calls, video or anything else. Only requirement is SuperAdmin to be able to configure users with lines, order phone and lines, etc. He manages all of this for me as I am busy and I don’t understand technology.

for the last 36 hours I have been unable to send text messages to my customers.  My case has been escalated twice.  I finally asked for a supervisor and I was told that this is an issue with the "carrier"  Has anyone else had this issue?  How many tiers are there when it comes to customer service?    I keep getting this message after every attempt to send a text:  Sorry, we're having trouble sending your message. Please try again.

Hello RingCentral Community,I’m hoping someone here can help us escalate an ongoing issue with our TCR registration, as we are at our wits’ end.We have been trying to complete our TCR registration for over a year. During that time, we have submitted the registration form multiple times and have been charged for every resubmission. Each time our application was denied, we contacted RingCentral for support—by phone, chat, and email—easily 20+ interactions at this point.In every instance, we were connected with a TCR representative who: Walked us through the application step by step Told us exactly what to enter and how to word it Assured us the submission should be approved Despite following those instructions exactly, every single submission has still been denied.At this point, the impact on our business is severe. We no longer have the ability to send outbound text messages, we’ve incurre

We have a phone and extension that is a main incoming call line.  The prior user is no longer with us, and a new staff is sitting at that phone.  How do I transfer the extension and phone to the new staff without disrupting incoming call flow?

I just jumped into the RC admin portal to check something and was presented with a pop-up alert stating “One or more devices on your account pose a security risk” and goes on about something being end-of-life and posing a security risk. OK, that seems possible. Then, the message says “To determine if your device is affected...”So, do I have such a device, or don’t I? You just told me I did, now you want me to figure it out. The provided link uselessly drops me at the support home page and in no way helps me determine if I have EoL devices, which the pop-up says I have/might have. So many questions.   

Hi All,For some reason, my soft phone isn’t ringing when using the RingOut Endpoint.What am I missing?  With this url:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/{{extensionId}}/ring-outAnd these headers: --request POST--header "Authorization: Bearer {{accessToken}}"--header "Content-Type: application/json"--data {{payload}} And this payload (properly quoted, of course):{  "from": { "phoneNumber": "{{fromNumber}}" },  "to":   { "phoneNumber": "{{toNumber}}" },  "playPrompt": true} I get this (encouraging) response: {  "uri" : "https://platform.ringcentral.com/rest

Hi Everyone, It have been using the click-dial function with Ringcentral For google but has stopped working the last couple of days. anyone else experiencing this issue?

Hello,Would it be possible to create a "drip" SMS campaign via Salesforce using RingCentral?

Hi,I’m trying to use the RingSense Get Recording Insights API to get the transcript from a recorded call. I recorded the call with the RingSense app, and I can see the transcription exists there. The extension does have a RingSense licence, and my app does have the RingSense scope.When requesting using Get Recording Insights API I get the following error:Call not found with sourceRecordId: [removed by moderator] and source pbx in account [removed by moderator] I have also tried with the Get Session Insights API, with similar results.I validated the app permission using authz-profile/check?permissionId=ReadRingSenseInsightswhich confirmed I had the scope and could access all extensions. Here is the process I followed using the Try It Out technique embedded in the documentation: First get the call metadata using

Is there a way to turn off the audio notification that AI is taking notes? Thank you!

Are the updates on the roadmap for the softphone for Salesforce? I would love to see all of the IOS RC app features added to the RC for Salesforce app. Can we get some attention to this? 

I want to transfer a voicemail from call queue ext 270 to call queue ext 250 

I have reset a user password in the admin portal and asked the user to sign in the RingCentral App and he is unable to get logged back in.  What are we missing here?Thank you

Hi everyone,Just wanted to check if anyone else is experiencing issues with outbound SMS in the RingCentral desktop app.My messages are not sending properly, and I’m trying to determine if this is a system-wide issue or something account-specific.Is anyone else having the same problem, or has anyone found a workaround? Thanks in advance!

Hi, we switched from a landline and ported our business number to Ringcentral as that's what was suggested by Frontier so that we could use our number to create a What’s app business account. We have since switch/ported but the number still will not work to set up a What’s app business account.

We would like for a task to stay “Unread” (highlighted for the recipient of the task) until it is marked “Complete” even after it has been read. How do we do that? Thank you!

Is it possible to use Salesforce flow to send SMS messages? I’ve only found info on using the RC API to automate sending SMS and I can’t find any info on using a flow to send an SMS.

My company is new to RC and we have installed RC for Salesforce.  All is working well in the desktop, but click to dial doesn't work in the Salesforce mobile app.  It takes the user out of Salesforce and into the RC mobile app and does not log the call on the Salesforce record.  Also, inbound calls do not attempt to connect with the Salesforce record upon ringing, answering, or call completion.  I feel like we’re missing something in the configuration that connects the user’s Salesforce mobile app to their RC profile.I haven’t been able to find much documentation for admins or users on RC for Salesforce for mobile configuration.

5 times customer support helped changing the languauge in terms and conditions but Ring Central is not approving it. Its keep charging $22 per request. Is it some kind of money making trick? 

5 times customer support helped changing the languauge in terms and conditions but Ring Central is not approving it. Its keep charging $22 per request. Is it some kind of money making trick? 

When my Avaya J179 phones are provisioned by RingCentral, their Web Administrator Password is getting clobbered.  I don’t know what RingCentral is setting that password to.  I can reset that password to the default 27238 from the phone’s administration menu directly, and then I can login to the phone’s web interface where it prompts me to set a new password, which I can do successfully.  That password works fine until I reboot the phone for any reason, then it gets clobbered again.  This makes it impossible for me to maintain web access to my phones, practically speaking.  Can I find out what password RingCentral’s provisioning is setting for my phone’s Web Administrator access?  Or, can I do something to have RingCentral’s provisioning refrain from clobbering that password?

I just finished set up SMS but one of our customer service still cannot use it and still showing Setup in progress. and I cannot register them what the next step I can do to resolve this issue. thank you.

Our phones (Polycom VVX 601 and VVX 400) have an envelope icon in the upper left corner of the presence screen. I would like to configure the phone to show a badge indicating the number of voicemail messages I have not yet listened to. Can the be done?

In the Classic App, you can easily select/delete multiple messages at one time.I cannot figure out how to do this in the new app.Am I just missing something? I send and receive hundreds of texts per day and like to be able to go in and clean up my inbox.