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When a user sets the phone to "Do not disturb" the Option for "Accept queue calls" disappears. Question: With which API call can I read out the value of this option ("Accept queue calls") - especially when the user is in the status "Do not disturb")?Note: My app should be able to change the presence status of a user. To "restore" the previous values I need to change the presence status to the correct value ("TakeAllCalls" or "DoNotAcceptDepartmentCalls") as was before (before the status was changed to "Do not disturb"). I couldn't find a API call which can read this value.

Example:Main IVR Menu:"...Press 5 for Test Department..."User presses 5 and is sent to another menuSecond IVR Menu:"If you are calling in regards to SUBJECT1 please press 2. Otherwise, please hold for the Test Department..."In this case, the user pressing 2 would direct transfer them to an extension for SUBJECT1 related matters. If no key is pressed within X amount of time (reasonably about 5-8 seconds), they would be directly transferred to Test Department call queue extension.As of now, the only related behavior is if the user listens to the entire prompt 3 times without making a key press they can be transferred to another extension, which is a bit excessive.,Please add "Hold for" behavior in IVR Menus.IVR Menus currently only have key-press behavior and no ability to have the logic be "If user has not pressed a key within x amount of time, direct transfer t

We have been with RingCentral for 13 years but this latest lack of support has made us question if it is time to move on. For the past 4 Months we have been trying to get RingCentral Integration with Hubspot CRM to work. We are able to make outgoing and receive incoming calls via Hubspot. We are able to receive SMS to RingCentral and send out from RingCentral. However, When we try to set up the workflow to notify our inhouse sales team of a new lead, Ring Central has failed. We have paid additional money for the new SMS compliance. We have waited months for review and filled out numerous forms. We have contacted Sakari and was able to integrate and be up and running in less than 30 min. Why is it so difficult to get adequate assistance from RingCentral? We would prefer to keep everything under 1 company for easier management. This is our last attempt to try and get some assistance with this issue. We need RingCentral account to be able to send via Hubspot workflow a SMS text

I don't want my personal number to be available as the caller id when I make a call from RingCentral, is there a way to mask it looks like it's coming from the main number?All calls coming in should go to the main number.but some are going to my personal number instead since it's being added to their list off phone calls.Thank you.

My number is 407-215-1738...but when I just called someone they showed me that it was a totally different number I was calling from.

Has anyone had issues with the Busy Lamp Field (BLF) not lighting on the M695 module?

I want to be able to answer calls using the call control buttons directly on my headset.I've downloaded Plantronics Hub, which recognizes that my headset (Voyager Focus UC) is connected. But on my RingCentral app/settings, it just says "Headset ready to connect" and doesn't show the Voyager on here. Is it just supposed to look like the following image?Additionally, on Plantronics Hub, it doesn't show me RingCentral as an option for "Target Softphone". How do I get the Hub to recognise RingCentral? Please see image below.Any help would be appreciated.Thank you.Owen.

We use the function "Update Unified Presence". This works fine for the own extension. But when specifying another extension we get an error:Content: {"errors":[{"errorCode":"PRS-012","message":"Presence may be updated for the requester own extension only."}]}Note: The user we use is a "super admin". So there should be no problem with the permission.Does anyone know what the problem is and how we can resolve it?

Hello there,I im building up the APIs for My company We just recently faced a problem that seems to need your help.We are working to build a feature that uses Java API to send the High Volume SMS. We planed to using 2 bellow numbers:(657)XXX6195 and (408) XXX-4000

Where in the API can I find the same data shown in the Coaching Workflow report in RingCentral? I can't seem to find it in the API or report documentation: https://help.nice-incontact.com/content/reporting/prebuiltreportsqm/coachingworkflowreport.htm?cshid=CX6ed3ab7117b0d81db251744d3731111b5ec76e0f

I am trying to put my application on production but the "Apply for Production" button is disabled no matter what I am doing. I am only using the Ring-Out endpoint to add a dialer function to my application. I do have 5+ successful API calls to my endpoint. Moreover, the only error I got was 401 error which was because the access token expired and I handled it by using the refresh token to retrieve a new access token.

Hello,our development team is trying to implement Mark Chat as Unread functionality.From the response here https://community.ringcentral.com/questions/114789/how-to-enable-mark-chat-as-readunread-api-post-req.html, I understand that Mark Chat as Read/Unread API calls are not yet implemented, but one more question remains:looking at the object of Chat in Team Messaging API Screenshot 2023-04-04 at 10.07.47 AM.pngI don't see a property which I could reference when I want to decide whether the chat should be marked as unread or read. Could this property perhaps be lastModifiedTime (I suspect not), or is there going to be a new field implemented in the future in 'Chat&#3

Our development team is trying to implement Mark Chat as Read and Mark Chat as Unread functionality to ACO Team Messaging chats. We already have calls like getChat and getPost successfully implemented.When we are testing the markChatAsRead and markChatAsUnread API on the api reference page, we are getting the "In order to call this api endpoint, application needs to have [TeamMessagingInternal] permission" 403 error.The API reference docs say that the scope is TeamMessagingInternal: https://developers.ringcentral.com/api-reference/Chats/markChatReadNewBut there is no TeamMessagingInternal scope in the list of available scopes for our app.We have the all these scopes selected:Edit M

So I wanted to create a conversational intelligence app by using ringcentral AI APIs.But I want to know whether they can be used for other dialers such as AirCall/ Twilio etcIf yes, they how?

Having an issue today where extensions busy lamp fields are lit up indicating they are on a call even when they are not. It started with just one, but now it has progressed to all four user extensions. So now basically no one in my organization has any way of knowing if another user is free or on a call. I tried contacting support but obviously that achieved nothing. Wondering if any users in the community had experienced this or had any idea what it might be. I am using Poly VVX410 phones.

Hi folks, we're new to RingCentral and need to go through the registration process for SMS. We'll be using SMS for conversational reasons only. How is everyone handling consent opt-in/out? Is there a service perhaps that can track the opt-in/out?

Please enable SMS for sandbox account - Phone Number: (802) 448-6681

Hello,I've been working on setting up a Webhook using the Quick Start Guide example for C#, but I've run into a problem with the Validation Token. I don't see anywhere in the quick start guide where the token is referenced, and I've thus far not found anything on the forums for the C# example. My code currently is identical to the example in the guide with the two exceptions being:eventFilters = new[] { "/restapi/v1.0/account/~/telephony/sessions" }deliveryMode = new NotificationDeliveryMode{...}There is no NotificationDeliveryModeRequest in the RingCentral.Net package from what I've been able to find. Should I be using a different package for this, and is that why I have no validation token? Are there additional steps that were not included in the quick start guide? Or is there something that I've missed elsewhere? A

Hi - please enable sms to this sandbox account: 13234309563

I have submitted Brand (Brand ID BCJXZQ1) 15 days ago. It is not approved yet.

The new Shared Voicemail Inbox feature is included in the recent RingCentral iPhone app update (23.1.30).It's indicated in the "What's New" update notes that if a coworker "gives you access" to their voicemail, their voicemail messages will show up in the Shared Voicemail Inbox.However I see nothing in the settings for the desktop or smartphone app whereby I can give access to my voicemail (or Shared Voicemail Inbox) to a coworker.Please advise...

Is anyone else STILL having issues with outbound text messages? We have registered our campaign, registered all of our numbers and everything has been approved. Yet we are still unable to send outbound messages. Some with go through, after about 15 times of refreshing, some will go through on the first try and some just don't go through. WHEN WILL THIS BE FIXED?? and has anyone else been dealing with this issue?

A fellow business user recommends Mighty Text SMS services to send & receive SMS and MMS from your computer or tablet using your current Android phone number. Messages stay in sync with your phone's SMS inbox. This app displays incoming messages on her computer monitor. I would like to use the RingCentral SMS is there a way to do what Mighty Text does?

I'm trying to create a key template for a VVX450 with sidecar for multiple users. All I can seee are Avaya phones on the drop-down menu. Is there an option for Poly phones?

Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.Thank you,Sheila B.