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I am working with the library ringcentral-web-phoneand I am trying to use the fromNumber parameter to initialize a call with a specific number, but it only dials with the company number.const session = this.webPhone.userAgent.invite(this.numberValue, { fromNumber: `${this.selectedNumber}`, homeCountryId: "1", // Optional, the value of, });

Can we play a hold message to a caller in queue, and allow the caller to dial a digit to transfer out of the queue ?

First of all I wanna tell that I've been using RingCentral Video for 2 years instead of Zoom and it's pretty amazing. ;)My question: can I block acces to write on whiteboard only for moderators and admins? I can't find this option - can do it for screen sharing and writing on the chat but not for the whiteboard. Is it possible? If not, can you consider implementing option like this?

With a previous phone system we could dial an extension, leave a VM, then add additional extensions as recipients to the VM. Is there a way to do this with RIngCentral?

Clients are contacting us indicating they left messages for various users (we have 30 users and this has been conveyed to me for 2 users). Nothing present in the mobile app, desktop app nor have we received those voicemails. Those two lines are receiving other calls and voicemails that are being delivered without issue. Settings are configured to deliver by email and email address is valid. Any suggestions?

We do not want to use the SMS text feature. We've tested and if someone texts us it looks like the text has been received, even though we do not receive it. Is there a way to reject inbound texts or send back a failed delivery notice?

We do not use SMS for marketing. We only use SMS for regular daily client conversation. Do we need to signup and pay for campaign ?

Uploading Personal Contacts via CSV is producing wildly inconsistent results (read that as "frustrating failures...") Might there be some undocumented field specifications? I cannot get more than 10-20 records uploaded at a time, and sometimes even those few records will fail to upload. No error messages. We've utilized all the known guidance on this task -- downloading and re-using the specific file format/headers; ensuring CSV is UTF-8; ensuring no forbidden characters in names; using different file names in consecutive uploads; etc. Just trying to get 350 Personal Contacts uploaded. Any known good solutions out there, please?

When will this be fixed: This is hurting my business.... Verizon, AT&T and Xifinty so far have not been sending text which is detrimental to my ability to perform. PLEASE FIX ASAP as this is not acceptable.

We use the Message function within RingCentral app, to message internally. If we don't register would this function be taken away or charged for?

So after an email conversation with The Campaign Registry's account manager Brandon Ramirez, he states that if SMS is not being delivered from a phone number that belongs to RingCentral to whatever carrier, then that is a problem at RingCentral, and that RC has to solve it. Brandon infers that TCR is not a gate keeper for an SMS message to be sent from RC to a carrier, in that the carrier IS NOT checking with the TCR for a GO/NOGO list until after the deadline. My site currently cannot use SMS on just one (and only) new line we ported in from Verizon in January. I am talking SMS between two RingCentral telephone numbers, in the same account, does not work to this one number, in or out. All of our other SMS from our account is working for now, though our campaign is still in a pending state from my RC admin interface. Has anyone else had any conversation with The Campaign Registry, and if so, are you receiving the same messaging? Thanks.

We are getting errors trying to text to Verizon users, saying "messsage undelivered" even though we have completed the TCR registration. Anyone else having similar problems?

Just needing clarification. The limit of 49 lines applies to all the numbers we use for our RC account. For example, we have 2 phone numbers registered with RC but really only use one of those numbers for our business. We are required to list both of those numbers. We are not required to list any of our client's phone numbers, correct?

We submitted a PDF TCR form back in January and it sat inactive for some time. Once we finally heard back, we were told something was entered incorrectly, and had to resubmit. It then sat inactive for another month, and we're now being told that we have to submit via the Admin portal and will STILL be required to wait the additional 20 business days. There's really no way to escalate/speed up these TCR requests??? It's one thing if users are failing to submit the required items by the deadline, but we are not nearly the only people who've suffered from this extremely poor rollout. I've called the support number given to me to reach the "TCR Team", and have been unable to get through for an hour now.

The TCR document states that we must honor all opt out requests so we're wondering what's the best way to handle this. Does RingCentral automatically opt a user out if they reply something like "stop" or is that something we have to handle in our application? If we have to handle it in our application, would that be just a matter of having a script that runs periodically that checks for new texts that contain keywords like "stop" in them? Our application only sends informational texts when an order has been updated and the user has to explicitly opt in to text message updates when they create an order. Also, do we have to include information in the text about how to opt out like "reply STOP or UNSUBSCRIBE to stop receiving messages"?

I keep getting reminders to register for SMS usage, but my account is not owned by a business - its my residential service.What am I supposed to do to keep using SMS (< 10 a year)?

Hello!Has it been shared how we can download the recording of the TCR webinar recording from today (3/8)?Thank you!

My business uses conversational SMS — always initiated by the consumer, and never used for advertising nor any automated API. TCR documentation states implied consent is sufficient in this case, but it seems that my campaign would be rejected if I were to just rely on that?Is it sufficient to add a clause to our terms and conditions on the business’ website stating that consent to receive conversational SMS to communicate with the business is implied, and then for opting out to have both (1) a paper form available in-office for customers to fill out AND (2) customers can text “opt out” to the business’ number and we will mark their files as do-not-text?

Hi there.Windows 10RC Desktop version

Do I need to only submit campaigns that go through ring central or do I also need to include text campaigns that come from our Square marketing platform, and our scheduling site sends out automatic apt reminders but not from ring central. Do I just show the usage of ring central?

Hi RingCentral MVP account admins,The admin product team is introducing the ability to find settings and pages and search for help articles in the Admin Portal. With this beta feature, you'll be able to search the following items:PagesAccount settingsExtension-level settings for users, call queues, and sitesHelp articles from the RingCentral support site

So Let me get this straight..I join RingCentral, pay monthly fees for however long it takes to get a TCR approved? I'm on Grasshopper now. not the greatest service, but I can sign in, get a new number and start texting all the customers and truck drivers I do business with. Why is Ring Central so Complicated?

We are a healthcare business and rely heavily on test messaging our employees who are in the field with patients. We have submitted our TCR, completed a case number, and have had no updates from Ringcentral. This has been absolutely detrimental to our communication between office and field staff. How do we get this expedited?

Do not have an EIN number as I am a solo business that operates as an independent contractor. Anyone else operate like this and able to register. Called the number for TCR support and was no help.

We are only using SMS employee to employee, we rarely use it outside of texting each other and we do not have a SMS sign up on our website. I am not sure what we are supposed to submit for approval when they do not exist within our business. We have about 5 numbers that are consistently texted on a regular basis.