Ask The Community

I'm trying to get the performance reports through analytics api.I need the "Users" reports and want to apply a "Queue calls" filter.I don't know how to do this filtering (or GroupBy) in the API call.https://developers.ringcentral.com/api-reference/Line-Of-Business-Analytics/performanceReportCallsTimeline

First time poster and novice script writer. Please forgive any protocol transgressions.

Hello, all,I am a new admin for our Ring central system. We currently use MVP Premium licenses.Can anyone tell me I can create a new user with MVP Premium, but only assign an extension number but no phone number?Thanks for reading.Ian

Some of our call queues have been overwhelmed by spam calls lately, so I am trying to configure a Custom Answering Rule. We use Invoca as a "Ring Pool", meaning our website displays a special phone number, which when called redirects the caller to our RingCentral toll free number and call queue. I've already set Invoca to forward the calls with a specific caller ID, so that I can create a Custom Answering Rule for those calls. Can I create a second rule that sends all other calls to voicemail? I need all other calls to bypass the employee's phones without ringing the queue. I can't find a way to set an ELSE statement or set the order of the rules.

in a Call Queues i create 2 groups but when it ring on group 1, rings only on group 2 not on the group 1 how to change this to ring both groups

Five to ten times a day we receive inbound phone calls but no one answers on the other end. The caller ID numbers are always different. If we deny the call, it immediately rings again, up to ten times. If we call the number later we get a busy signal.

Hello,Has anyone else been experiencing their microphone randomly cut out when on a RingCentral Meetings call? This has started to happen to us recently and it's extremely frustrating to have to call in or leave the meeting and then re-join.

Hi, When I try to use Interactive API reference for calling Analytic API, I can only see myself in the outcome as follow:Is that supposed to be or some settings I need to make to see others.Thank you!

We have two admins who require remote access to use RingCentral. Currently, the authentication phone call only goes to one admin.How can I adjust settings so more than one person/phone number can authenticate?

There is no current presence event that is generated when an agent (or admin) changes their presence status with a specific queue.For example: An agent is a member of 3 queues but chooses to not accept queue calls from 1 queue.No event is generated to indicate the new status for that queue. However, if agents change their presence for all 3 queues, we do get a notifications.Is there a plan to add this important event for individual queues?

Hi!My team is working on call forwarding to transfer calls to our off-shore support but for some reasons the line is muffled and they are having trouble hearing the call. Connection, settings, and app is ok and up to date.

I keep searching for call recordings that are over two months old and finding that they aren't showing up. Do I have to manually pull all of these monthly or what's the deal? I purchased unlimited data storage for the call recordings through RingCentral but it doesn't appear to be working.

Step 1. I created a meeting using below API

I am using below API to programatically fetch the meeting detailshttps://developers.ringcentral.com/api-reference/Meeting-Management/readMeeting

Hello following this guide to subscribe a webhook: https://developers.ringcentral.com/guide/notifications/webhooks/quick-start#c#When I try to run the two services, I always get the same error: Content: {"errorCode":"SUB-522","message":"WebHook responds with incorrect HTTPstatus. HTTP status is 502","errors":[{"errorCode":"SUB-522","message":"WebHookresponds with incorrect HTTP status. HTTP status is 502","status":"502"}],"status":"502"}This is my webhook server code: the same as the example,and this is my webhook subscription code:

When making an outgoing call i receive this error "cannot call network error, please try again later"

I am using below API to programatically download the meeting recordinghttps://developers.ringcentral.com/api-reference/Call-Recordings/readCallRecordingPlease advise which API can be used to download the meeting transcription as I had enabled transcription during the meeting.

Making an app for our locations to be able to change Key presses for who is on call. we have it setup for the 2 departments. so key press "1" and "2" . I've got pretty much everything working except when you send a put to https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension?and update the key press for one of them it seems to delete the second key press. it does this using the api reference page as well. is there a way to keep the key press not selected from being removed or changed in anyway?

Under HUD you should see conference. It is not listed. Under actions at the top of the app start a conference call is not an option.

Hi Everyone, I am implementing Meeting api in PHP to create meeting link from our software but I am not able to create and facing below issue - "message" : "In order to call this API endpoint, user needs to have [Meetings] permission (truncated...) So according to dev

Hi there, I am quite new to web development. I'm learning how to get a token to talk to REST API but I can't figure out how. I read to the step that said: "

I used to talk to agents all the time for help, but this past week I have not been able to do live chat support. Why is that?

Hi,I have a US-based business. I'm onboarding a new Virtual Assistant who will be based in Mexico. He's using the phone & laptop based app. I want him to be able to call, text, and possibly fax people from my US-based telephone number. Can I add him as a US licensee or must I add him as a Mexico licensee? Thanks.Russell

Hi,I have an application that uses "Webhook Subscriptions" as the only permission. I've been able to create a webhook that subscribes to telephony events. I also confirmed that I am getting those events by placing calls. However, in the graduation requirements I am still getting a red cross icon on "Webhook Subscriptions", everything else is green.Thanks

Hi,I am new in this segment and looking for your help to implement login flow in which user will login only once and then our web server will catch the access_token. Now I want to know that do we have a method in which I can login the user in the widget using the saved access token. Please help