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I and others in my company have noticed that if someone creates a meeting in RingCentral and then click on the Outlook notification, with a RingCentral URL, that the meetings about to start; Microsoft Teams opens instead of RingCentral. I'm on macOS and others are on Windows. Is there a way to keep Teams from opening and have RingCentral open instead?

How Can I send a screen shot using ED email

I am having issues with RingCentral not sending SMS messages that contain certain email addresses. I have a domain address for my small business and RC will not send messages that contain our email addresses that use the business domain. I can send SMS with email addresses like Yahoo, GMail, or iCloud. It also will not allow us to send a link to our website that is at the same domain address. How do I fix this?

I think this is existing case JIRA RLZ-27176. UK based. Changing the time/number rings in the the call handling and forwarding section doesn't work. I have just the mobile and desktop apps set up for the extension. I want the call to divert to voicemail more quickly than the default but I can't change it.

I want to delete all of the old voice mails(75 of them). How do I delete all of these at the same time?

When I use the team messaging create post endpoint, it posts a message with my extension as the author. Is it possible to make the author of the post a different extension user, one made specifically for using the API? The documentation doesn't seem to show a parameter for specifying author of the post. If it is always the "logged in" user, is there a way to change that user? I'm using JWT authorization flow and Node.js client libraries. Here is my current code:async function create_post() { try { var resp = await platform.post('/restapi/v1.0/glip/chats/chatid/posts', { text: 'Testing...' }); var jsonObj = await resp.json(); console.log("Post Created"); console.log(jsonObj); } catch(e) { console.log(e.message); } }

After hosting a video meeting, is there a way to download participant lists (i.e. in Excel or as csv)?

We have RingCentral for our phones at work.I’m working remotely. I have a desktop that I had to add a Netgear AC1900 Wifi adapter and have a brand new Netgear Nighthawk Router AX4200 and Wifi Extender AX600. (our previous router died)I’ve had problems with horrible connections and calls dropping even before my new router and extender. Then I thought if I upgraded to a better headset which is Plantronics Blackwire 5220 SeriesIt would be better, but it’s only gotten worse. Using RC (with cell phone headset) on my mobile phone is no better, and have to resort to turning off wifi calling on my phone and just use cell service. I can’t even use my RC on my desktop because of the call issues I have.There are no other issues with the Wifi throughout the house. TVs and outside cameras even at the furthest point all connect and work. Any ideas?

Is there any way to have an alternate message for your voice mail w/o deleting the main message? Out of office, etc

We need to purchase phones that are wifi only (not wired) but it seems there is no easy way to find these without clicking through each phone to see its capabilities. Is there a data sheet for all phones or easy way to find options avaliable through RingCentral?

Hello. I have an 877 number as my main company number. In the Admin Portal under "Phone System --> Numbers in Use" for every other company number I get a drop-down box where I can choose "Voice Only", "Fax Only", or "Voice and Fax". For my 877 number, "Voice and Fax" is selected for me with no dropdown box options.How do I change this 877 number to Voice Only?I have another fax number I want faxes directed to.Thanks,Michael

We are having an intermittent issue when transferring calls to cell numbers. We use the Ask first options and I connect to the person to receive the transfer to announce the call, but after clicking complete transfer the call is lost.

We are trying to Register a SoftPhone using the Register Device API available in RingCentral. However, we are getting the "device is not allowed for other" if we are using the SoftPhone device id as the Input parameter. Please refer the screenshot below:Here, we are using the "WSS" transport type to register the Ringcentral Softphone. Also, we noticed that if we are not providing the device id, api gives the 200 Ok response code. It returns the SIP Information of the WebPhone instead of the Softphone (already assigned to the user) . Kindly help to resolve this issue.

I am trying to implement real-time listening functionality and trying device SIP registration but getting below errorContent: { "errorCode" : "SPR-123", "message" : "device is not allowed for Other.",

I did a test on incoming calls in 2 scenariosScenario 1, Ring in order, the number of ring set to 15 rings/75 Secs, going to voice mail after 1 min 50SecsScenario 2, Ring all at once, the number of ring set to 15 rings/75 Secs,

Our business needs have change dramatically over the past 4 years and we dont need 13 lines. We were told that we have a 5 year contract at nearly $4,000 a year and there was no resolution other than paying for the 13 lines for another year when we dont need them. I would like to see a copy of our contract but can't find it in admin. Could someone please get this to me?

I'm forwarding the call to some other extension and need to send additional metadata (just simple array of key-value pairs) with this request. Is it possible?Forwarding looks like this:rc.Restapi().Account().Telephony().Sessions(telephonySessionId).Parties(partyId).Forward().Post(forwardTarget)Thank you in advance.

RingOut API not working on Postman

inbound call into our main number. user presses option 1 for sales. If no-one answers, can it automatically roll to next extension?

We have multiple call queues created (Simultaneous) for call center on RingCentral portal, which is still under the project phase and not yet in production.We did a test to simulate the problem we have.Tried calling few call center numbers, and informed call center agents not to pick up. The ringing time is only last for 10 sec then straight to the voicemail.How do we set the ringing time to last for > 1 mins? please can you advise?

I have a Yealink T46S. It has 2 softkeys that I do not use - Intercom and Page. Yealink says these keys can be reprogrammed to display "history". Yealink said RC needs to do this and send me detailed instructions as well as the needed history file. RC says they cannot reprogram the keys. I contacted Yealink again & they reiterated that RC must make the change. I have the directions and can probably do it myself but need an id and password after I enter the phone IP address.Has anyone changed their softkeys? What id and password do I need? I tried mine for RC but it did not work. I'm thinking it has to be an RC id & password for an IT type person.

I answered some of my own questions. Original information is below but now I just need to know:Can I somehow set a call queue to route in the following way:Person 1 -> Person 2 -> Group 1 (or Person 3, 4, 5, 6, 7, 8 simultaneously)Basically, I want it to sequentially call two people - if neither is available, it'll just call the whole office simultaneously._______________________________________________________________OLD INFORMATIONHi there,I'm not super familiar with the RC system, so I thought it best to ask if a plan I have is possible before trying to implement it.I'd like to take a big database of contacts that we have and create forwarding rules for each of the contacts.Each of the contacts is assigned to one 'account manager'. There is also a backup manager for when the account manager is on leave.Ideally, when a known contact phoned us, the call would forward to th

Dear community,I need to develop a server based webhook call monitoring application. Golang will be used as a progamming language. I did a research on available sdks and libraries for Golang and i like this one: https://github.com/ringcentral/ringcentral-go/blob/master/ringcentral.go although it is not mentioned as an official sdk on the https://developers.ringcentral.com/guide/sdks. Is it considered obsolete? If no, then why it is not on the sdk page? I need something well tested, reliable and simple. Or would you rater recommend to use one of the community provided SDK?Thanks.Best,Nikolai

I'd like to call an external POST API whenever someone calls a Ringcentral phone number. Is there a place to do that?

Hello,I am trying to set up an automation to send out an email-to-fax fax, and want to be able to either programmatically check which emails are added to the user's trusted list of email-to-fax emails, or programmatically add their email to their list so I can send an email-to-fax email from their email without them adding their email on the ring central users settings.