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I get the call for a user using Sandbox app by following API call:var usersCalls= await restClient.Restapi().Account().Extension().CallLog().List( new ReadUserCallLogParameters  {  perPage = 30,  showBlocked = true,  dateFrom = "some date",  dateTo = "some date",  view = "Detailed"  });Some of the transferred calls do not have original, not RingCentral phone numbers.If A calls B, then call forwards to C I can see the A number (A number is not RingCentral number).The problem is to get A number for the forwarded outbound call.Like B(RingCentral number) calls A(not RingCentral number), then B forwards call to C(RingCentral number), in that case,

My example is if there are 8 members in the meeting I receive 8 notifications, not just my own.

My application with clientID: G8E9ItydR4aK2CA6SLlItw is showing that it is not able to be graduated but the graduation requirements aren't refreshing correctly. I have exercised all permissions as well as made 5+ calls to each endpoint and have less than 5% 4xx errors. If you view the page under 'analytics' for the last 24 hours you can see each of the tabs "API Calls", and "Endpoints" is correct but "Permissions" still doesn't correctly reflect the permissions I have used correctly. That includes the API call to renew/webhook and which would satisfy the "Webhook Subscriptions" permission and the API call to create the webhook subscription with create/subscription with an account level telephony webhook. (Which I can verify I am correctly receiving all webhooks) that would satisfy the "Call Control" permission. Thank you for your quick resolution in helping me graduate our application today.

I have multiple clients making requests with the same app. If I get too many 429 on one client will that in any way affect other clients by responding with a 429?Can my app get blacklisted or temporarily slowed for all clients if I make to many requests?

Is it possible to see if missed calls and voicemails were returned? Currently I am exporting data to excel and analyzing, which is time consuming.

Hi there,We are encountering an issue with a mutual customer where the voicemail webhook is only being sent when the voicemail is read by the user, but not when the voicemail was received.Any ideas?We've also submitted a help support ticket but the turnaround time is extremely slow. We have mutual customers that are unhappy.

Hi, my new position includes the responsibility for accounting (111) and front desk (119). Is there any way I can merge the two extensions so they can both call me through my landline/desktop/cell phone?

What is the difference between extensionID and extension number. When should I use extensionID and when should I use extension number

We need a chatbox for our website that will ask a visitor for some basic information, such as name, email, phone and subject of interest. Then, based on the input the visitor provides, they will be prompted with the button to call one of our relevant RingCentral groups/queues. Are there any templates available to configure such a widget that could be integrated with a WordPress website?

we just found out Ring Central doesn't pick up Location from Microsoft Teams. Given it can be done, is there any ETA on when?

We are using iSync to update the latest messaging records in our CRM. We are noticing that the latest record is being included on the next iSync which is causing duplicated to be created in our CRM. How do we prevent this from happening?

Hi Team,Any idea how to fix this issue?Screensharing has failed to start. Please try again later Error Code 0 or 105035Random users in our company are experiencing this issue.I tried everything from adjusting RC meeting config to uninstalling RC app but none of it helps.The above error only occurs when the user is access

Hello,When i receive any unknown number than in widget shown no name but in admin portal when i show call log than shown name.So can we shown than name whenever receive any unknown number which is not saved in out contact list.

The Nice CXOne community would not let me join their user community and told me to reach out to RingCentral with all questions and issues. Is anyone else experiencing this issue? All WFM software companies I know of have user groups and they encourage their users to join them.

This happens randomly, but I have one user that is having problems authenticating, they were on a call on their softphone (ringcentral phone app) hung up, next call said to switch to another device, she logged out of our application, cleared her token, and now when trying to authenticate through our app/api calls she gets the following. Any idea/direction/experience would be helpful as this is not the first time we have had issues with this. Transfer-Encoding: chunked Connection: keep-alive LocalHostInfo: xx.xx.xx.xx_13878@sjc01-c01-csg13.c01.ringcentral.com RCRequestId: 09071e90-a5fd-11ec-82c7-0050568daa

Is there a way to identify and display on a phone when a specific number ahs called more than one time in past X hours?

We would like to have our desktop phones ring before our cell/computer. It appears that the functionality is built in for us to move the options around, however, it won't allow us to do so. Any idea when this may become an active feature?

Hello -I have one computer (yes, computer, not user) where outbound calls are stuck on connecting. They don't appear to ever go through, as they are not received by the recipient nor show up in any call logs. I have tried a clean install, deleting temp files located at c/user/local/temp and, when uninstalled, made sure to clear the ringcentral folders from users/local as well.I have had three employees login to ringcentral on the computer to try, all get the same. All are able to make calls on essentially any other computer without issue.I have tried this solution, but that folder does not exist so there is nothing to delete.https://support.ringcentral.com/article/Unable-to-Dial-Out-Using-RingCentral-Phone-Desktop-App.htmlAny other ideas?

Symptoms:When pressing the "Create a Sandbox Account" button in the Sandbox accounts tab of the Ring Central Developer console, the account creation fails and gives the error:Sorry, the service is temporarily unavailable, please try again later.

Hi @Phong Vu,We are unable to Graduate our app as it says we haven't exercised all the requested permissions. I've re-run my web hooks multiple times and still they are not registering. The permissions tab shows no WebhooksBut on the response times tab you can see the requests. Somewhere RingCentral knows about my webhook subscriptions GET POST and DELETE requests.

I have established a connection via grant type "password" and generated a token in a sandbox environment.Now, when I do send a request using any URI, I get the error message below:{ "errorCode" : "CMN-405", "message" : "Login to extension required", "errors" : [ { "errorCode" : "CMN-405", "message" : "Login to extension required" } ] }My script worked querying get-information in another production app, but with this new app in sandbox, it's asking to login to an extension which I have already signed into: https://service.devtest.ringcentral.com/application/users/users/defaultWhat is really needed to be done to resolve this issue? Your help would be most appreciated.

I've deployed my app dozens of times over the past several months however this week I'm seeing a problem with the app graduation process. I've re-run my web hooks about 30 times and still they are not registering. The permissions tab shows no WebhooksBut on the response times tab... what is this n11s? Somewhere RingCentral knows about my webhook subscriptions GET POST and DELETE requests....Thank you,Zak

I received information from a number of our users today that some of their incoming faxes are being marked as Robocalls. When they receive these in email, they are unable to open the PDF attachments.I have tried adding Company Contacts in the RingCentral app but none of them appear in the Company Contacts section. They all end up in the Admin's personal contacts. Since these are external sources with fax numbers only for contact and are typically a medical company or doctor's office, does each user have to add the "robocall" fax information to their own contacts?Thank you,Lucy

I invited a user to join RingCentral with an incorrect email address. The invite is pending but the user will never answer. I need to revoke the invite and delete the contact. How do I do it?

Recently installed several new OBi302 ATA to connect a few fax machines. When faxing to a RingCentral Digital Line the fax rings the person's Deskphone/Desktop App/Mobile App for several rings before the fax goes through. We have a handful of the same devices that are configured the same way in RingCentral that bypasses the ringing the users apps and goes directly to fax. Is there a setting on the OBi302 ATA that controls this?