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We've just started getting some issues with calls.No ring or alert to a call coming in. You have to be in the app to see the pop up otherwise you won't know there's a call coming in.The red 'Rec' icon has disappeared off the dialer (where you start and stop recording).Each user's status is not updating. Everyone just shows as 'Available' even if they are on a call with someone else.Anyone else experiencing these or similar issues?

How do I turn off Google calls to Ringcentral? They are all Spam calls. If someone calls my mobile or direct it is fine.

Hi @Phong Vu , I can see permission issue in Sandbox account.I am calling 2 events in my subsciption"/restapi/v1.0/account/~/telephony/sessions?direction=Inbound&missedCall=true","/restapi/v1.0/account/~/extension/~/voicemail"I have created subscription multiple times. and called subscribe, get and delete a subscription multiple times but no luck.My client id is ZfgY0sK_SlG1eubfv0zr7gAre you able to see if I am missing anything

We have been using RC (Glip) for a number of years. With the recent UI changes, the team nameheader has a character limit that's too small, and the team description no longer shows in the details pane.Are there any ways to somewhat revert back to the older UI configuration, or restore some of these properties to the way they were? Would any add-ons or custom development assist in achieving this?TIA

Hi,Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.

Hello,We need to implement Ringcentral rest API in out website. which have more than 50k+ customer and need to save all customer data.Can i add all details in contact list?When any customer change that details than can't update that contact details form our contact list because when add new number than some number auto append `+1` so when try to search with number than can't find contact.Please suggest for that.

Hello, can anyone help me with this issue: after almost a year of using my RC APP ( API for SMS ) just an hour ago i keep getting this error: "In order to call this API endpoint, one of the following permissions [OutboundSMS] have to be granted to the authorized user."Are there were any recent changes to API or permissions for apps ?

I'm finalizing getting my app gallery app moved from an old account and application to a new one and when I try to submit my marketplace application I am getting an error that "The profile name is already taken". I have removed the old marketplace app from the gallery and completely deleted the old production application so the name should be available: Marchex for {{ PARTNER_NAME }} in the field Profile Name is where I am having issues. Thank you for helping me resolve this.

On approximately 1/2 the calls received in my mobile phone when I am off wifi will go to dead air after answering a call and the first ~3 words from the caller. The phone signal bar start to blink stating cell connection issue. Callers say they can still hear me sometimes but I cannot hear them. After having this issue since I started with ring central I just tried to not take calls when I am away from my desk cause I thought it was my old Samsung mobile phone issue. I just got the new 5g pixel 6 pro and it still does it, even when in 5g. I have talked to other business owners who have att and iphones and they don't have this issues. It seems to either be a Verizon service issue who may be purposely cutting my speeds when they see a voip call or an android issue. I have no other issues with other apps when video calling, I run speedtests and latency tests and often get better speeds then my home internet. My signal bar before a call is all the way up, I have tried to pul

I was exploring RingCentral Swift and got a compile errorTask failed with exit code 65:after doing some research I found that the sdk is not updated from a longhttps://community.ringcentral.com/questions/89996/couldnt-build-ringcentral-library.htmlIs the sdk still not updated?

I get the call for a user using Sandbox app by following API call:var usersCalls= await restClient.Restapi().Account().Extension().CallLog().List( new ReadUserCallLogParameters  {  perPage = 30,  showBlocked = true,  dateFrom = "some date",  dateTo = "some date",  view = "Detailed"  });Some of the transferred calls do not have original, not RingCentral phone numbers.If A calls B, then call forwards to C I can see the A number (A number is not RingCentral number).The problem is to get A number for the forwarded outbound call.Like B(RingCentral number) calls A(not RingCentral number), then B forwards call to C(RingCentral number), in that case,

My example is if there are 8 members in the meeting I receive 8 notifications, not just my own.

My application with clientID: G8E9ItydR4aK2CA6SLlItw is showing that it is not able to be graduated but the graduation requirements aren't refreshing correctly. I have exercised all permissions as well as made 5+ calls to each endpoint and have less than 5% 4xx errors. If you view the page under 'analytics' for the last 24 hours you can see each of the tabs "API Calls", and "Endpoints" is correct but "Permissions" still doesn't correctly reflect the permissions I have used correctly. That includes the API call to renew/webhook and which would satisfy the "Webhook Subscriptions" permission and the API call to create the webhook subscription with create/subscription with an account level telephony webhook. (Which I can verify I am correctly receiving all webhooks) that would satisfy the "Call Control" permission. Thank you for your quick resolution in helping me graduate our application today.

I have multiple clients making requests with the same app. If I get too many 429 on one client will that in any way affect other clients by responding with a 429?Can my app get blacklisted or temporarily slowed for all clients if I make to many requests?

Is it possible to see if missed calls and voicemails were returned? Currently I am exporting data to excel and analyzing, which is time consuming.

Hi there,We are encountering an issue with a mutual customer where the voicemail webhook is only being sent when the voicemail is read by the user, but not when the voicemail was received.Any ideas?We've also submitted a help support ticket but the turnaround time is extremely slow. We have mutual customers that are unhappy.

Hi, my new position includes the responsibility for accounting (111) and front desk (119). Is there any way I can merge the two extensions so they can both call me through my landline/desktop/cell phone?

What is the difference between extensionID and extension number. When should I use extensionID and when should I use extension number

We need a chatbox for our website that will ask a visitor for some basic information, such as name, email, phone and subject of interest. Then, based on the input the visitor provides, they will be prompted with the button to call one of our relevant RingCentral groups/queues. Are there any templates available to configure such a widget that could be integrated with a WordPress website?

we just found out Ring Central doesn't pick up Location from Microsoft Teams. Given it can be done, is there any ETA on when?

We are using iSync to update the latest messaging records in our CRM. We are noticing that the latest record is being included on the next iSync which is causing duplicated to be created in our CRM. How do we prevent this from happening?

Hi Team,Any idea how to fix this issue?Screensharing has failed to start. Please try again later Error Code 0 or 105035Random users in our company are experiencing this issue.I tried everything from adjusting RC meeting config to uninstalling RC app but none of it helps.The above error only occurs when the user is access

Hello,When i receive any unknown number than in widget shown no name but in admin portal when i show call log than shown name.So can we shown than name whenever receive any unknown number which is not saved in out contact list.

The Nice CXOne community would not let me join their user community and told me to reach out to RingCentral with all questions and issues. Is anyone else experiencing this issue? All WFM software companies I know of have user groups and they encourage their users to join them.

This happens randomly, but I have one user that is having problems authenticating, they were on a call on their softphone (ringcentral phone app) hung up, next call said to switch to another device, she logged out of our application, cleared her token, and now when trying to authenticate through our app/api calls she gets the following. Any idea/direction/experience would be helpful as this is not the first time we have had issues with this. Transfer-Encoding: chunked Connection: keep-alive LocalHostInfo: xx.xx.xx.xx_13878@sjc01-c01-csg13.c01.ringcentral.com RCRequestId: 09071e90-a5fd-11ec-82c7-0050568daa