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I'm looking for the ability to share a video with sound in a video meeting. I can share the application window, but there's no option to share any audio on that screen that comes up to select the window, nor can I find anywhere else in settings or preferences that address the audio selection to be "internal source" as stated in this answer: https://community.ringcentral.com/questions/29241/ringcentral-meetings-screen-share-audio-request.htmlI also cannot see a Basics and Advanced tab, as pictured here: https://support.ringcentral.com/article/8256.html

Is there a way to map from RC to SFDC, the number that someone dialed to reach our RC system? We have a few different numbers we have for marketing purposes, and would like to track in Salesforce which specific numbers our inbound contacts are dialing to reach us.We seem to have a field for it in SF, but no way of mapping that data from RC.. has anyone else wanted/been able to accomplish this?

Hi All,Due to a malfunctioning synchronization, my RingCentral account now has about 8,000 contacts consisting mostly of duplicated entries. I am unable to figure out how to reset the contacts. I checked with RingCentral support and they did not have a way to delete all contacts. It is not possible for me to do this one at a time. Even a screen macro would not work because RingCentral does not show the delete button in the same place for every contact.Does anyone have a script I can use to delete all contacts so I can start over?Thank you in advance.

I want to change the logging level to show more detail in the boot log of a Polycom VVX311. It currently shows no useful information.000011.344|so   |*|00|---------- Initial log entry ---------- 000011.344|so   |*|00|+++ Note that Updater log times are in GMT +++ 000011.344|boot |*|00|Initial log entry. Current logging level 3 000011.344|copy |*|00|Initial log entry. Current logging level 3 000011.344|utilm|*|00|Initial log entry. Current logging level 4 000011.344|hw   |*|00|Initial log entry. Current logging level 4 000011.345|ethf |*|00|Initial log entry. Current logging level 4 000011.345|dns  |*|00|Initial log entry. Current logging level 3 000011.345|curl |*|00|Initial log entry. Current logging level 3 000011.345|sec  |*|00|Initial log entry. Current logging level 4 000011.350|wdog |*|00|Initial log entry. Current logging level 4 000011.350|wdog |*|00|Hw Watchdog timer interface opened successfully from polyupdater 000011.350|lldp |*|00|Initial log entry

I am looking for a simple C# that can download call recordings.I have looked at https://github.com/ringcentral/RingCentral.NetSet up a sandbox app made a test call and recorded it. But I am lacking in the ability to just have a simple app that downloads to a local folder on the computer it runs on.Does anyone have something I can use?

I'd like to port our current xfintity # to ringcentral. We are just 1 user but when asked to map the number it shows I have 2 ringcentral numbers. The main number and an ext number with my name as the user. I would assume I would map it to the main number? I dont need the second ext number. Did I set something up wrong and how do I get rid of it?

I'm trying to authorize access to the RingCentral Embeddable Widget. After authorizing it now asks the user to confirm the emergency address but the accept button doesn't work so it's not possible to authorize the widget.The console shows an API error.The same happens for me with the demo on the RingCentral site.It has been working fine previously to this change but never asked for address confirmation before.

Multiple tasks across multiple teams in our organization are losing messages in the conversations of task. We are also losing the updates that crossposted into the corresponding posts in the appropriate teams.Are there expiration periods on the posts in a task's conversation or is there a known bug where these disappear? We had been using the conversation panel or tasks extensively so it would be a big issue to have to switch to attachments or some other workaround.Example here. The red line represents an area where originally the task had a posted update, but the text is now missing both from this area AND from the team chat.Thank you,

Does RingCentral adjust breaks and lunches when meetings are added?

Hello, I created an application using Filemaker in which we store client phone numbers, I want to make it where the user can click on the phone number and RingCentral will process the phone call. However I am not able to make the RingOut endpoint work.I am using cURL to make the request, the staff is using the RingCentral Desktop Application for Mac.For some info:I have successfully done API calls like sms, fax etc.When I run the RingOut endpoint I just get "in progress" but the RingCentral application does not open up and process the Call.Any help is much appreciated.

I need to know when a call coming to my cell is from ring central/my business. How do I set it up so it shows that it is a business call being forwarded?

Hi, my client has a IVR with Ringcentral and then we have subscriptions made for the webhooks. Do you know if there is a way to know which calls are being made by the IVR to the call queues? I can't get the information and I need it to send SMS when the call is dropped. Thanks

The message can't be sent out successfully, here is the notification,what's the problems?

i bought s new comp and need to move ring over to the new computer

Has anyone had issues with Scheduler?I installed it a week or two ago via the On Premises install and it would show up under the Outlook 2016 Ribbon when I click New Appointments. This week it is greyed out so I removed it. After re-adding now it only shows up when I create a New Email and only if I click the blue Add-Ins icon on the ribbon. One machine I am unable to Sign In as the Sign In button in the right nav doesn't do anything. A second machine I can sign in but I only get the options within the right navigation box, I don't get any time or date options within my email. If I do the same process in the portal (again On Premises; ex; mail.company.com/owa) I can sign in, I get the options in the right nav and in my email body I can schedule times and dates.

Hello, I am using RingCentral Embeddable using my Sandbox Environment test dataWhen trying to login, it connects but then I get this errorUncaught (in promise) Error: Refresh token is missingUncaught (in promise) Error: Refresh token is missingWhy could this be happening?Thanks!

Wondering if the API will allow us to retrieve GLIP messages posted one year back or more, or is it limited to the last 90 days.Thanks!

Having issues with my RC sms text messages going thru to ATT customers. All others work fine. I can send photos to ATT customers but not SMS text messages. I get message send failure. Going on for over a week now.

Hello, how do I set up a pin code to access voicemail on the desktop phone (Polycom VVX 300)? I am an Admin User. Thank you. April :)

HI, as the title says,this is v_2 of my app now as I wanted to add some extra permissions, one of which was to be able to use the route called read call recordings, I have tried selected record from the soft phone, but this does not seem to record the call.I need to be able to actually record a call using the sandbox, to then read it.My client-id = bip-Sj9DSoGygUqqNZlIbwThis is the last permission I need to satisfy to be able to graduate the app.P.S I am in the UK - I have seen this matter in a couple of the other replies.EDITI created another user in the admin portal for the sandbox, and attempted to call the user and turn recording on, I received an error message saying 'Unable to record call due to call state'

We are doing a login : platform.login({ username: process.env.RINGCENTRAL_USERNAME, password

I have a user with multiple desks and that will be performing different functions at each desk. At one desk he will be included in a few different call queues, at another he will only be included in one.Is it possible for me to set him up with multiple phones and accomplish this behavior while only having one internal extension for everyone to call?

Where in the online admin portal web page does admin can change the presence status of a user extension?It seems nowhere you can change it

We have situations where someone needs to find someone in a specific department or based on their job title. In the Ring Central desktop app, when you go to Contacts --> All Contacts, you're only able to search and filter by name. We have loaded locations, job titles and department information into the system but it isn't something that we can use to help find people in the organization. It would be great if that feature could be added in to make it easier to find people without knowing their names.