Ask The Community

Is it possible to get a fax confirmation page that shows the first page you sent like most regular machines do? This is helpful for proof of fax and to show exactly what was sent. All I get is an email saying a fax was sent. That's helpful, but doesn't provide much proof to the recipient if they deny they received a certain document.

Ring Central Classic allows you to drag and drop documents when faxing. The new RingCentral app requires you to click the paperclip button and browse to the file location to attach it to the fax.How is it that as time goes by RingCentral gets worse instead of better? The decision to retire the old app was a collosal mistake when it offers reduced functionality compared to the "new" version.I know the canned response because I've seen it on other posts. "If you want to keep using the old app contact your account manager..." Yeah, good luck with that. My account manager won't even return my emails. Last time I needed something I had to contact her manager to get an issue resolved.

I'm told by support that if an incoming call that goes to a call queue and then is answered and forwarded to another user from there, it treats the call as a new call in the call log and strips caller ID and replaces it with the main company number.This seems like the most basic setup a decent size company could have. Someone calls in to an IVR, they push 0 to get to an operator. This sends them to a call queue of available operators to answer. They pick up and act as a receptionist and decide to forward the call to me internally. As soon as they do this, the original caller id is stripped from the call. So on my end it looks like my main company number is calling me. Even if the caller leaves a voicemail, I have no caller ID from them.I'm told by one support rep that this is a feature. I can't believe this doesn't effect more customers. I've dealt with countless phone systems being in IT and this seems crazy to me. Does anyone have any work arounds?

- I using this API to create and get compliance report every week, but this week I only get 1 request_info.json file- I run from 2021-03-06 to 2021-03-13

What is the difference between all the different RingCentral desktop/mobile apps? So far i have RingCentral, RingCentral Phone, and RingCentral Meetings. Do we need all 3 in order to access all features of ring central or can one of the apps be used for all? I imagine the 3 apps are somewhat redundant. Can we get an explanation of the three?

I'm very new to REST API's, but is there any way to re-send a welcome email via? I'm struggling to find anything like this in the documentation.

Hi,New to RC.User1 needs a second handset for occasional home-office use. It must have the same inbound number and extension number as User1's existing phone at the main office.I want to re-allocate an existing unused phone from User2 to User1.I am having trouble in the admin portal trying to assign the existing inbound number to the second phone.What am I missing?Thasnks,FT

We are using the Yealink T48S desk phones. When someone starts dialing a number, if there is more than a 2 second delay in finishing the number, the phone auto dials what is already there. The call of course then doesn't go through. Using information found on the internet, I found where I am supposed to be able to increase that time. However, it's not working. Anyone have any thoughts or have dealt with this themselves?

Based on the KB: RingCentral Corporate Directory Feature for Polycom Phones I am having to assume that the LDAP Directory will not work with any devices besides Polycom.Can anyone confirm / deny this?I'm digging deep with yealink to see how to manually add an LDAP to their phones and I'll attach the screenshot of what the GUI gives for options.I'm hoping to find some solution as the client migrated over from 3CX which had a phonebook soft key and now they only have a dir key with no working directory unless it is done manually.

Looking for a way to add external contact to my Polycom Deskphone VVX350

What does it mean when we have this error pop up, "User RMVD"?

Hello Ring Central, A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one. Thank you, National Business Technologies.

I use Google Calendar in Chrome on a PC and have added the RingCentral plug-in so I can create meetings directly in the calendar. Recently there was an update, and now all meetings are created with passwords. I am able to connect with no problems, but my attendees get an "incorrect password" message and can't log in. How can I fix this? Thanks for any ideas!

How can we disable GLIP for all Users? Have looked at "Roles" under "Users" in Admin account and do not see option to disable GLIP

I am confused about some of the data being sent back by the API for a detailed call log for extension to extension calls. Here's what I am getting:Extension 100 belongs to Joe, Extension 101 belong to Jane.Joe dials Jane by dialing extension 101. This creates call log data that I'm pulling through the API.The call has four legs. The first three are more or less understandable, but there is an odd anomaly on the final leg.In the final leg, I'm reading the response from the API with leg.from.name and leg.from.extensionnumber. If the call was from Joe at ext 100, you'd expect to see leg.from.extensionnumber have 100 for a value and leg.from.name to have "Joe" for its value.This is NOT what I'm seeing in the final leg of extension to extension calls. What I'm seeing on the final leg is leg.from.extensionnumber at 100, but I'm seeing leg.from.name showing "Jane". Jane does not own extension 10

The issue begins with a person receiving a phone call through a call queue. In the time between when the phone starts ringing and they pickup the call, the caller begins typing an extension. Before the caller finishes dialing the extension, the call is picked up. The call is answered and then gets routed to someone else in the company. However the person who first picked up the call is stuck. In the corner of the RC Phone app and mobile RC Glip app it shows "Switch Call to This Device". However when they click that, nothing happens. In the HUD it shows that person on a call. But they are unable to actually pickup the call and it interferes with other call functions. This happens on both mobile and desktop softphone.This continues even after they quit the app and relaunch. Even after they uninstall and re-install. And even after deactivating their account and re-activating.Per Tier 3 support, this is a known issue

Not entirely sure if this a RC issue or Windows, but when on Windows you have an incoming call, a toast notification pops up, but disappears very quickly, while it's still ringing (so it's not just the other person hanging up). Is there a way to change the length of time the notification pops up for?While I remember, the option to answer/ignore would be good on the notification itself (thinking a la Teams).

According to Eduardo in RC Support, "Unfortunately, we don't have any options to turn that off from the RC App".Here's my feature request: only prompt me if I don't have a physical location in my settings, otherwise don't prompt, annoying.

My understanding is that with the RC SMS feature, a user can text a client/customer and it will come from that specific user's direct number.We are a law firm that screens ALL calls coming into our attorney's phones. We want our attorneys to be able to text their clients, but do not want the clients to be able to call that number back. Has anyone solved a similar problem?I was thinking that maybe any inbound call to the attorney's number from out of office could be forwarded to the operator but I am not sure how to do that. Also open to other solutions. Thank you!

We can't integrate our customer/patient database from our Setmore app to Ring Central! Strange there is some kind of integration tools for it, but there is no way to simply take our setmore database and plop it into ring central so we can call and text patients from there!

How can we utilize webhooks to get this kind of notification? The telephony session hook does not appear to provide this data?

We have a user who reports that she uses the RC Meetings integration in Slack which intermittently stops working. It then times out the session and she's prompted with "click here to log in". Anyone else experience this?

currently using call que groups and after 15 minutes of someone waiting on hold they are sent to voicemail.  it causes the customers frustration.  they do not want to wait on hiold for 15 minutes and then be sent to voicemail.  is there way to add more minutes or turn the option off so no one goes to voicemail during office hours

RingCentral only allows the following genders in their profile section:UnspecifiedMaleFemaleIs there any way to add to this list? We believe it would be helpful to our employees, especially as one has recently come out as non-binary. Here’s my suggestion for a more fully-realized list:UnspecifiedMaleFemaleNon-BinaryGenderfluidAgenderMultigenderPlease note that I have not added “transgender” to this list because those who are transgender also fall within one of the categories listed above (for instance, a transgender woman is still a woman). Please confirm if these changes are possible.

It is possible to launch the RC app and initiate actions via uri schemes (https://developers.ringcentral.com/guide/basics/uri-schemes). E.g. it is possible to initiate a phone call from via a link in a web page.Is it possible to start a video call via such uri scheme?It should launch the rcapp and behave just like clicking the "Start video call" button on a contact profile - ringing that contact for a video call.This would allow our users to launch video calls from a web page, without looking up contact information in the RC app.