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Are we able to hide some of the task features? It might be too overwhelming to see these many tasks features. Are we add something in the setting to allow us to add or delete some tasks features? Also, are we able to show the whole product lines process? Monday.com is a very good example involving multiple members working on the same project. Just a thought.

High Volume Batch SMS (Beta)FeaturesSend messages in a batch at a high volumeSupported in US and CAUse a Single API Call to send messages to thousands of numbersUse the same API Endpoint to send a Broadcast or a Personalized message to different numbersUnlimited SMS Batch Size (New Feature)Queuing (New Feature)Push Notifications - Batch status, Outbound Message, Inbound Message, Opt-outsEndpointPOST /account/~/a2p-sms/batchThis endpoint is used to send a batch of sms(s). This API can be used to either Broadcast the same message to all recipients or send a customized message to different recipients.Input Parameters* accountId := string (path parameter)Sample RequestPOST https://platform.ringcentral.com/restapi/v1.0/account/~/a2p-sms/batch Content-Type: application/json Accept: application/jsonSample Broadcast Request{ 'from': TF_NUMBER, 'text': 'Broadcast SMS', 'messages': [{'to':["+14083388064"]},{"to":["+14083388064&quot

I am trying to send a fax from my program it was working perfectly, then a few days ago I got this error:{ "errorCode" : "MaintenanceMode","message" : "Service is overloaded, please retry later","errors" : [ {"errorCode" : "CMN-211","message" : "Service is overloaded, please retry later"} ]}I have no clue what or why this is being caused. Any help would be greatly appreciated.

We have 25 offices. The extensions we assign coincide with the office the user is in. For instance Chicago office users extensions start with 20XX. When we have a new user I have to go into RC Phone and start typing in extensions until I find one not in use. There has to be an easier way! Anyone have a better way to do this?Thanks

I create a subscription for/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true&sipData=trueI could get the notification when a call end.But I want to get a detail call result.So I call the "Get User Call Log Records" API.But the record is empty at that time.I could get the records after a few seconds.I want to get the record details when receiving the notification.Any idea?

Anyone else experience slow ringout out API response times yesterday (Monday Aug 31) - and sometimes even errors? I also noticed logging into the admin portal it took forever. I don't see anything on system system that seems like it would cause these issues.

Whenever I create breakout rooms for a small-mid size group (~25 participants) and then try to join one of those breakout rooms, I lose my host controls and get put back in the main room. Is this a known issue or something to do with how I am assigning participants to rooms? I tested with three total participants (myself included as host) and was able to join, leave, and join another room.

In the notifications area, you can set the service up so it notifies you via SMS if you have a message. It asks you to put your phone number in and list the carrier. Tmobile is not listed, though they are a major carrier, how can we get this to work?

I have some android users that are using the newest version of the app, and a current version of android. While on a Ring Central call they are unable to hand up by hitting the tactile feedback button on their bluetooth headset. On the other hand if they are on a normal non-ring central call on their phone, the bluetooth can hang up. I would assume this is because on android the app is not integrated, but given you can control music playback via third party apps, I would think Ring central should be able to utilize that same technology to allow a user to hang up a call..

With the new Desktop App, is there a way for it to auto launch? We updated the app from Classic, but the new Jupiter version does not auto launch. Thx.

Hi,When we select the Call Disposition and Save, it always shows as Disconnected and not the actual Disposition on TaskIt only happens for some users? What can we do to fix it?

Hello,New to Ring Central. I'm trying to set up the integration for SF and RingCentral in the Admin Portal for RingCentral. The only instructions they provide are for SF Classic, but when following them, I find that the majority of items I need to select are not available (I am a SF admin).I'm using https://support.ringcentral.com/s/article/9786?language=en_US and step 4, 5, 6, 7 aren't not accessible. Can someone please assist?

Hi there RC Friends,Our org has noticed that the hyperlinking in the RC Meetings chat box (the chat window during a video meeting) is no longer working for many of our users. We have the most recent versions of the apps and have tested with RC support. Previous versions worked fine although the option to downgrade isn't something I'd like to propose especially with the older apps screaming to update the moment they are opened. Anyone have any work arounds for this?

i have tried to send sms using this porduction activated number +18442245264 but its shows error message as "The requested feature is not available ". plz help me out soon...

Is there a way to download or obtain a summarized 1 page invoice instead of having every phone line listed?

Park Location groups - Why can't the park location groups have the caller id like a regular parked call. Using the park location group is faster than waiting for the park number to be assigned (*812). When you pick up a park location group the id says the park number.

On all my extension numbers for mobile and desktop, most calls show up all of a suddon with my own name on every single call and unable to obtain the telephone number history.Another way to put it that all telephone call history with numbers now has changed to show your own name and ext number. This has taken effect on all devices at the same time.Has anyone else experienced this problem. I have submitted case number 11343155 to ring central with screen shots to show the examples to them.Thank you.

Tech support is not answering. Been on hold for 40mins already

Hello team,we were trying to analyze our data from the performance report and company report but there is mismatching in the data of both the reports.Even the data on the performance report dashboard page (Number and Call) details is not matching.

We are using Ring Central supplied Soundstation IP 6000 conference phones which have been flagged by our security system as having SSL vulnerabilities, I've checked the Polycom site which has an update to resolve this but I assume I can't use that because our phones are supplied by Ring Central.I found this KB page:https://support.ringcentral.co.uk/s/article/Polycom-UC-Software-Vulnerability?language=en_GB That seems to suggest there's nothing I can do. I had a look to see if there's an option to simply disable the web interface but I can't see it, are there any other options?Thanks

Are the cisco ip phone softkeys configurable per user without using their IP Phone System while using ringcentral? Like on the phone itself, configurable per user manually?I don't have access to a cisco phone but I have a customer asking to configure the 2 softkeys on their 7841 for call escalation. Everything I read discusses using Communication Manager with these phones, naturally.

It has come to my attention that old meeting links are still active and can be joined by anyone. This generates email notifications to the meeting organizer that attendees are waiting. Recently we have been seeing these emails from unknown attendees like people are trying to hijack meetings or trick organizers into joining. How do we deactivate old meetings? What is the purpose for even having them active in the first place? These are not recurring meetings and are over a month old. I have submitted a support case as well and so far have not made any progress on that front.

Starting in the latest version of Chrome Extension (v4.3.0) our users with physical Cisco/Polycom desk phones cannot Click to Dial to their physical phone.When "Options > Calling > Make calls with" > "RingOut" is selected, hovering on phone numbers only shows the SMS option. Also in settings the "Click to Dial/SMS" option only shows "Click to SMS". v4.3.0 users can still use the "Make calls with"> "Browser" option but the workflow and quality is not the same.Users on older versions of the Chrome Extension (mostly v4.2.14) can still hover, click to dial and have the call ring out to their physical hard phone.- Was this option disabled in the RingCentral Chrome Extension v4.3?- How can we enable it to allow our users to use their physical phones?

I would like to add access codes for conference call participants so that I can maintain security when conferencing with different groups. How do I do this?

Hi ,After logging into RC Meeting Desktop app over SSO, it always pulls the name according to my AD Account which is expected.When I create a meeting room, I am able to rename myself as a participant. However, this change will not persist for all subsequent meetings, so every time I have to do it again. And I have a lot of meetings all the time.Is it possible to save this change for future use?