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I just dialed one number and it went through to a completely different number. I tried a second time and the same thing happened again. Never had this problem before.

Our team is having issues w/ a lot of calls being dropped. Is there a way to solve this?

The HUD is not refreshing. It shows people are on calls, when in actual fact the call is finished & they're not on a call any longer. The only resolution I can see is logging out of the app & then logging back

I would not use my email address it doesn't accept it lm trying to set it up

I want to do this: I want to record a video of myself and a presentation. Then save it and share it with a large amount of people. For example a link or a downloaded video or post it on LinkedIn. Can I do it and how do I do it?

US Verizon account, case # 10612060Call forwarding is not working for 2 out of 3 mobile numbers. Ring Central rep said my phone line or extension previously was corrupt but it's still having problems that no one has the answer for. My number, 1859, is the only cell phone that receives the calls.Here's the detailed call log to show

Account Type U.SI am using ring the central phone app on a Vodafone 4G cell phone and I am unable to send texts. when I called the tech support they said Vodafone does not support texting which the sales team never shared initially. Now what's funny is a friend who referred me to ring central was sitting in the same room with me and we both were using the same network to send texts and he was able to but not me. I asked the technical support guy real time that how is this possible and his answer was he is lucky, that's why. Really??

Since a recent update to 19.8.1 of the RC app (Glip), we can no longer see all our Teams. The number of Teams shown in the left-side navigator pane is controlled by the Preferences setting 'Max Conversations' (number; limit: 60) - itself a bit of obscure naming but acceptable. If we set this to a reasonable number such as 9, to avoid having to scroll the navigator excessively, only the 9 most recently active Teams are shown. Before the update we could click on the Teams category to see the full list in the main window but this now only collapses and expands the Teams category.Is there some other way to get to the full list? If not, please restore the previous functionality.It would be helpful also for each user to be able to control the sort order of the Teams list.Account type (UK)Related case number (n/a)Detail: See abovePrevious troubleshooting steps taken: crawled through the UI, clicking everything...Software version: 19.8.1Number of Users affected: 15

Hello RingCentral, today I have an issue pertaining to the deletion of tasks that perhaps interferes with the HIPAA setting.In my business, we started to integrate reoccurring tasks that repeat on a monthly, up to bi-monthly basis - however there is a problem. These tasks have been deleted off their respective chats automatically. I'd like to infer that it is because we have the HIPAA setting enabled and so past 30 days it would be automatically deleted to fulfill the setting rules.Is there anyway we can override that setting for specific chats/tasks/etc?It seems a bit off that we can 'create' a task that is reoccurring up to a year-basis, yet on the HIPAA setting it states TASKS are deleted after 30 days.And so I am here with this issue at my workplace, having to recreate the missing tasks in the mean time.Possible solution?Is there an integration for me to create a foundation for my permanent tasks? Like maybe create the tasks on Google Calendar or another 3rd party that

Wanting to know the call rates to the UK?

A client's custom API stopped working last night after a curl update. Our server admins were able to roll back the update and everything worked just fine again. But, they indicate the update is going to be downloaded again - so, what can be done to make sure the RingCenteral PHP SDK continues to work? It was installed using COMPOSER.This is package that crashed the API:Command Line : -y install ea-libcurl-7.79.1-2.2.3.cpanel.x86_64.rpmTransaction performed with:Installed rpm-4.8.0-59.el6.x86_64 @baseInstalled yum-3.2.29-81.el6.centos.0.1.noarch @updatesInstalled yum-plugin-fastestmirror-1.1.30-42.el6_10.noarch @updatesPackages Altered:Updated ea-libcurl-7.69.1-2.2.3.cpanel.x86_64 @EA4Update 7.79.1-2.2.3.cpanel.x86_64 @/ea-libcurl-7.79.1-2.2.3.cpanel.x86_64

Chromebook users can't start meetings. We have many users on Chromebooks. Whatever your beef is with Google Chrome, please resolve it ASAP.

When you start a ring central meeting, there are 5 different U.S.phone numbers to connect to for audio. Does everyone need to select the same phone number to be connected? or will the Meeting ID connect everyone?

I would like to be able to set my company account so that my video is automatically turned off when the call is ended by the host. I have noticed that people forget to shut down after the host ends and participant videos stay up.

Account type: USDescription: One of our users was a recipient of a group message. The group message consists of 3 members including her and 2 of them are NOT RC numbers. whenever she tries to reply she gets the message "Message is not sent. Recipient extension is not found".only 1 of our users is affected.

I have 2 users that when they initiate a RingCentral meeting from a link within their calendar their status does not change to busy. If they join a meeting they will show as busy or initiate/host and put in their participant id they will show as busy. All my other users can host and their status changes regardless. Any suggestions?

Limiting voicemail talking times to 3 minutes MAX seems outdated. Professionals often need to leave important updates specific to a client or to explain a situation prior to a meeting. This is quite common in many industries and situations in which the tone of the message is especially relevant to the 'next step'.Currently the experience for RingCentral users is...the caller gets abruptly cut off after 3 minutes (with no option to continue), they have to hang up, call back, select extension, remember where they left off and effectively continue their voicemail message. This seems overly and unnecessarily inefficient for the caller and for myself as the receiver of the voicemails.As the receiver, I have to exit from the VM screen- go back to menu, locate where in the multiple voicemails the last one left off (as they are not numbered in a manner that allows me to see where I was last nor does it automatically forward to the next unheard voicemail).It seems reasonable to me that

So the sms function stopped working for some reason through the google chrome extension below is a screenshot of the error it says it needs a valid phone number. ( I am the Admin)I tried uninstalling and reinstalling the app rebooting the computer & uninstalling rebooting on my mobile device and I'm still getting the same error i've tried multiple phone numbers and still the same error.so I don't understand why it's not working I tried using the chat service with ringcentral and they were not able to help me and was escalated to another department. Is there anybody out therethat can help!

please give us option to remove the credit card on file and option to stop auto bill

Why it have only 8 colors for dot for differenciating teams? Red is not even there!And why those colors are not used in the app? It's so difficult to differenciate our teams. Best would be an avatar as for people, but at least color could do it...

I am one of a bunch of support reps in a roll-over phone queue, and I want to start taking certain hours off every day. Can I till RingCentral to do that automatically?

HiI have created a custom button while i am working my apex project during salesforce training project for vf page using javascript.but its showing error like ....A problem with the OnClick JavaScript for this button or link was encountered:missing ; before statementf({!Quote__c.Approved_Artwork_Attached__c} == 0) { alert('Approved Artwork has not been uploaded'); } else { window.location.href ="/apex/Testing?CF00N9000000810yt={!Quote__c.Opportunity__c}&CF00N9000000810yu={!Quote__c.Id}&CF00N9000000810yx={!Quote__c.Company_Name__c}&recordTypeName={!Quote__c.Record_type_name__c}"; } if({!Quote__c.Approved_Artwork_Attached__c} == 0) { alert('Approved Artwork has not been uploaded'); } else { window.location.href ="/apex/Testing?quoteId={!Quote__c.Id}& setDefaultValues=true"; }

Using RingCentral App version 20.2.10 (E.7.1.8) and received a notification to try a beta app. I did not proceed because I wanted more information regarding the beta version. I've been unable to find any information. Can anyone provide more information? Here's a screenshot of the notification.

I cannot see the text message I received. I only received the text notification and was I able to reply but after I moved to another tab I cannot see it anymore

I have a client who runs a company number report and the data shows 61 calls when looking at the trends and 126 calls in the call detail. What is the methodology for calculating calls to a company number and why would this be different than what is reported in the call detail?