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I have a soft phone and since yesterday all calls are going straight to voicemail. I've checked my settings and they are correct. So not sure what is going on.

According to recent announcements, RingCentral users are getting their own (non-zoom) video and chat service. How can this new service be accessed? Will the desktop application be updated to match this new service offering?"RingCentral (ticker: RNG) unveiled RingCentral Video, a new video conferencing offering that will be included in the companys communications suite, which also includes messaging and voice features."

User1 is on vacation, I forward phone to User2. User2 doesn't answer, voicemail defaults back to User1. How can I default to User2?

We have about 30 numbers on our account. We would like to disable the SMS feature for certain numbers on our account. We do not want to receive SMS messages to certain numbers where there isn't anyone to answer.

I have been on the phone with the supposed Glip support for 2 hours only to find out that Glip is not supported unless you have a Ring Central Account and to contact Glip support, which is Ring Central - What is up with that? I really don't need a Ring Central account so how do you get support (and please don't tell me to contact the number - be there done that)

We'd like to see an integration with www.frontapp.com for Ring Central phone. This will be similar to Zendesk integration. We use that for our omnichannel support center.

1. Account type (U.S., Canada, UK, AT&T, Telus, BT)RingCentral Glip app: Admin user: juanjosegv@aytotarifa.comAccount problems user: javieroc@aytotarifa.com2. Related case number (if applicable): No3. Detailed description of problemI've been using Glip for over a month and this is the first time this has happened to me. There's a user who can't get in. He gets the following error:"Access to this account is disabled. Please call support at (888) 898-4591."He claims he hasn't entered the password wrongly 5 times. I tried to reset the account but I always get the same error.I can't call the support phone as my English is very bad(Another channel of communication via text?).Thank you.4. Previous troubleshooting steps takenI've tried to 'Deactivate the user' and enter it again.And forgot the password too.5. Software version: 20.2.2.6. Number of Users affected: Only one (javieroc@aytotarifa.com)

I've been using ring 4 years with no problem in the US. Recently the app on my verizon iphone 6 doesn't ring on incoming calls consistently. Used to run flawlessly with no problem.As of about 2 weeks ago incoming calls ring maybe 30% of the time. Reinstalled the app 3-4 times. Rebooted phone 3-4 times. Phone is running ios 10.3.1. App is up to date. On wifi or 3g/4g/lte doesn't matter. Checked all the settings. An employee on att is having a similar problem. Anyone else seeing this behavior? Is there a fix?We checked the ring settings, notify/ring softphone/apps with 0 delay. Like we've always set it. Nothing has changed. Please help.

iPad iOS app crashing when inviting team members to meetingAccount Type: US Business via Verizon or WiFiDescription: When using the app no issue with phone or chat. App crashes and minimizes itself / or crashes and restarts outside of the Meeting when I try to invite someone to the meeting. I do not even get to the list of app users. It crashes right when I click on the invite button. When I go to start a new meeting it says my old meeting is still active.Meeting also crashes if I try to turn the video on without inviting anyone.No issue on iPhone iOS just with the iPad app.APP Version: 20.1.22.0.60385

Need ability for Contact Center Agents using MAX to transfer callers directly to voicemail for Ring Central office users.Need ability for Ring Central office users to transfer callers directly to voicemail for other Ring Central office users.Our Contact Center uses a warm and fuzzy approach when "hand holding" all of our callers.Our call flow could occur as follows and this feature would be much appreciated by callers who are unable to speak with the appropriate person during their first call to our business and need to be immediately routed to voicemail.Caller contacts Customer Service (Agents use inContact MAX agent).Agents attempts to call Adjuster extension (Adjuster extension lives in RC office).Adjuster is unavailable.Agent resumes call asking if caller wants to leave a voicemail message.Caller wants to leave a message, but there is NO way to send the caller directly to voicemail from MAX to RC Office without the phone ringing "x" number times before the greet

Hi.I have created an application that integrated our web intranet using the Embeddable widget.Now I want to keep track of the incoming calls and see what options they have selected in the IVRI have tested the API / Call-Log / active-calls but I don't see IVR informationIs it possible to get that information with from the API, or from the Embeddable widget?Thanks in advance!

I have now spent 2 hours on the phone with Ring Central concerning an issue with Glip integrating with Google Calendar only to find out because I don't have a Ring Central Account (which is a paid account) It won't happen. My Case #10533235. What is up with that? No where does it says that you have to have both. I really don't need another phone number, so don't need a ring central account

I hit record during the meeting. The meeting ended and now I can't find the file.

On the Glip app, you can set custom away status messages. Is there any way to delete ones that are no longer in use? or do they stay there forever?

Two hours after trying to get tech support from the Philippines, I'm no further ahead. Is there no tech support in the United States where we can hear each other, or we don't get cut off every 15 minutes? I just need to know how to start a meeting and get a link that can be posted on Facebook for others to click on and join? Help?

I'd like to integrate Ring Central into my EHR Athena Health. Can Ring Central develop this implementation?

The headset I am using for the softphone app is picking up a ton of background noise and I can't seem to get it resolved. Does anyone have any suggestions for me.

Does GLIP have a self option of reactivating a deactivated user?

I might be missing something but for the life of me, I am unable to call out using the Site Number. I can call out using the full account number but when I have users setup with Multi-Site and want users from site Boise for example to use a Boise assigned site number, and users from Tampa to use a Tampa assigned site number it won't let me. All I see is the general account main number which I do not want to use. Am I crazy or am I missing something?

Hello-I have a call center that is strictly outbound. I'm looking to pass unique call identifiers that come from my CRM when I place a call and Text. The purpose of this is so I can associate each call/text to the CRM for easy future access/reference. Doing this by "extension" doesn't work as each extension makes many unique calls throughout the day that I need to be able to map back to the record in my CRM. If there's a way for me to pass MY CRM attribute when invoking a call/text, I believe this would be an easy solution for me. However, when looking through the API docs, I didn't see where/how I could accomplish this.Thanks,-Brian

today we move the API interface server to a different cloud computer and restart the services. we are having trouble to subscribe in Ring centralwe got the following error22:54:09 I 00000 Vh00000 : ********* Telus Business Connect service starting *********22:54:09 I 00000 Vh00000 : Running in local mode ... gettings configs from database22:54:10 I 00000 Vh00000 : Unicity configured as active22:54:10 I 00000 Vh00000 : Initializing Ring Central connection and subscription for Unicity22:54:10 I 00000 Vh00000 : Received access token U0pDMDFQMTFQQVMwMHxBQURSYl9DMmRIb3lIQlo1cHBuWGRyQ0ZNLUY0X0ZBQnJlZmtjaGVYNDNva3ZYdFR5U21kVFJjdkh6VjBFZkFpZUtob2V2X0xkRlBnVUlfdUZWOFNrOU9PUnV0ZjJsaFFfX3FpLXdXMmhXNHpJY0tnZnJndzhYaWtfU2NYZHhyYlNZQk03N1ZQTlAxLVVma1VnWUdHVlo5cEN4LVJwOEJaTzBqUzRUMzYyNXBtaE92eUR6OXBYNlByNkFZczlQNllSMTMwRkNkVkMyUzk5b25KeG9CQVVOLTB8aGYyaWhBfGsyY2dWRF9mZlk4aFd2Wmo2ZmEtY2d8QUE22:54:10 I 00000 Vh00000 : Preparing configuration data to send to phone integration service ...22:54:11 I 00000

add fax feature

We are having an issue where someone answers a call - but it shows as missed for the other team members. Any ideas? Perhaps a missed setting?

In call recordings, I noticed that one of my calls stopped recording prematurely. The call lasted over five minutes, but RC only provides a little over 30 seconds of the recording. I have been escalated to Tier 2 by RC and am awaiting a response. Has anyone else had this problem?

I think I am correct, but you can send out invites to more than your license allows, correct? So if I decide to upgrade to 300 plan, I can send invites out to 500 people and whoever accepts gets in up to the 300 allotted. Correct?TY