Ask The Community

my ring central implementation doesn’t work in Microsoft Edge it comes up with an error:sip.invitecontext.sessionDescriptionHandler | unable to acquire streamsI used the RingCentral WebPhone Client Library on Github as the basis of my implementation and this works without problem in Chrome.Is this not supported in Microsoft Edge?

I have an issue that can be consistently recreated via the PHP SDK.When trying to authenticate my Sandbox account, 2 out of 3 login attempts will fail with an unrecoverable error.[02-Dec-2019 15:50:36 Australia/Melbourne] PHP Fatal error:  Uncaught Exception: Serialization of 'Closure' is not allowed in [no active file]:0 Stack trace: #0 {main}   thrown in [no active file] on line 0 [02-Dec-2019 15:50:39 Australia/Melbourne] PHP Fatal error:  Uncaught Exception: Serialization of 'Closure' is not allowed in [no active file]:0 Stack trace: #0 {main}   thrown in [no active file] on line 0 [02-Dec-2019 15:50:42 Australia/Melbourne] PHP Fatal error:  Uncaught Exception: Serialization of 'Closure' is not allowed in [no active file]:0 Stack trace: #0 {main}   thrown in [no active file] on line 0 [02-Dec-2019 15:50:45 Australia/Melbourne] PHP Fatal error:  Uncaught Exception: Serialization of 'Closure' is not allowed in [no active file]:0 Stac

We are interested to create an interface between our proprietary application and Ringcentral to automatically download call recordings from ring central for each call case when completed.

When will the RC APP on my MAC be able to sync in contacts.. so we can call them. Seems like a big missing feature. The RC App on my iphone has this. Without this feature on my desktop I have to have BOTH RC Desktop app and RC App (new) HELP!

I am building a react native application for calling .First of all i tried using the webphone RTC via web browser: https://github.com/ringcentral/ringcentral-web-phone. It works perfectly fine in web browsers.But the thing i need is to call via react-native application I am building.I tried call via ring-central using 'ring out call' post api and 'call control- make callout' post api(beta version).But the problem i am facing is when i integrate these apis to react-native applications : To have a two way communication I need to be online in the web phone .Then when i call from react native it goes to the web phone first.And then when i dial 'answer' it redirects to the number i want to call to.Then only i can have a two way communication.So, what do we do if i want to directly call via react-native application to the recipient dir

I have a large group of employees using ringcentral on a mix of hotdesk deskphone, mobile or both.I also have a large group using incontact via a hotdesk deskphone.When a colleague using ringcentral only on a hotdesk polycom wants to put a call through to an agent, it is difficult for her to tell who is on the phone and who is not. This is made especially difficult by the fact that calling an agent via ringcentral will make the phone ring for that agent whether or not they are already on a ringcentral or an incontact call.How can:1. a receptionist know who is available to take a customer call2. a manager know if their team are available or on a ringcentral callWe are a UK company of 250 users using the ringcentral/glip app on mobiles and hotdesk polycom VVX501s.

When using RC phone app on Samsung Galaxy S9plus my Voyager Legend UC headset automatically answers after 1 ring. How do I disable auto answer

I'm trying to run the webrtc demo in an mvc project. I've setup the ring central app as the demo states but I'm getting an erro when checking the options.code in the Platform.js. options.code is null causing the grant_type to be 'password' instead of 'authorization_code'. Should I be setting the app up differently? Is there some other documentation I should be looking at?

I tried to copy/snipped a screenshot/image and paste it glip and does not work. I use to be able to do this. My RingCentral/Glip was just updated to 19.11.1 so I suspect that this is broken in this version. I know the image is in clipboard because if I paste it in word/outlook, it will work.Text copy&paste is working fine.

Can we see the agent's availability anywhere other than Live Reports? It would be nice to track that over a range.

I have been using Ring Meetings for a few years now and I believe my hearing has been damaged due to the very loud bell that sounds when someone joins the ring meeting I am hosting.Problem: I cant find any settings to lower the volume of or disable the very loud bell that sounds when someone joins my meetings. I typically have to manually lower my computer headset volume before I start the meeting to prevent the loud bell sound from further damaging my ears. I can lower my computer / headset volume but then I can not hear the meeting attendees. If I raise the volume and someone joins the call late, then I am assaulted by that loud bell.I have used several different headsets, computers, Mac and PC and connected by calling as well as using computer audio. All had the same result, a too loud bell.I am hoping that i have overlooked the setting to fix this, or I am not aware of a good work around.Please assis

Service Plan:RingCentral ProBilling Plan:$22.99 for 1 monthPlease give concise instructions on how to retrieve voice recordings.

Hi,Our (legacy) applications produce PDFs...Some of them I can send using RingCentral API, while I get RenderingFailed for others...The code I use to send this is the sample Java code provided with some minor adjustments to fill in the required fields.It is not a file size problem, the failing one is actually smaller...Any ideas?NicolasPS: Phong, if needed I can most likely provide a sample PDF...

I'm trying to make create an internal data warehouse that collects every one of our user's call data on a nightly basis. My initial attempt took an absurd amount of time as I had to throttle the rate of API calls to avoid rate limits. I contacted dev support and was told I could make multiple API calls without encountering limits by staying authenticated on multiple extensions. I'm not sure how to stay authenticated on multiple extensions in python... using the python ringcentral module requires logging in with a username and pw, is there any way around this?

Issue 1: I am trying to generate token once the user is redirected from the Login page, my platform type is Server/Web.Here my response from the postman.Issue 2: Also, the same thing had occurred in platform Type: Server-only (No UI)I have a PHP SDK and using it in the Laravel application.Here is my code:This is what my Laravel app said when I executed the above code:Can anyone help me out with this

A user of ours tried to send a text message to a client, the client didn't respond, later when he spoke to the client, the client asked him why he called him so many times, so he realized that for every text message he got a phone call instead of the text message, is anybody else experiencing this problem, or does anybody know the reason?

UK, Motor Finance, It would be good if Mobile numbers could be assigned to outbound calls - This would increase the possibility of making contact with relevant parties when calling their mobile. We base most of our communication on Mobile numbers as the primary contact number and as such most people are likely to answer a mobile number when on caller ID than a Land line.

Hi I am new to ring central. We have a ASP.NET MVC project we would like to integrate ring central into. We are trying to create a feature that can make and receive calls and also logs a report (length of call, who made the call, etc). I have looked at the WebRTC and the RingOut examples and I have a few questions. Can both of these make and receive calls? Can they be implemented through C#? Will they work with .Net framework 4.5.2?Thank you

We are processing a lot of fax messages from the RingCentral api. Recently, we discovered a lot of the records in the fax log api have no recipient. For example:{ "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/2793220020/extension/2793222020/message-store?messageType=Fax&availability=Alive&dateFrom=2019-12-02T07:19:11.000Z&dateTo=2019-12-02T23:59:59.000Z&page=1&perPage=100", "records" : [ { "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/2793220020/extension/2793222020/message-store/1098879326020", "id" : 1098879326020, "from" : { "phoneNumber" : "+17323901763", "location" : "South River, NJ" }, "type" : "Fax", "creationTime" : "2019-12-02T18:00:40.000Z", "readStatus" : "Unread", "priority" : "N

The latest desktop version eliminated the ability to sync outlook contacts, was this a mistake or is it being addressed?

I'm trying to build an automatic dialer for the collection team in our loans company.The basic flow I'm trying to implement is:a. Agent opens customer's accountb. Dialer starts placing calls by iterating through customer's phone numbers.c. Agent is notified in real-time on call status (e.g via Pusher)d. Agent picks up the phone when notified that call was answered on the recipient's endI started looking at RingOut as a way to accomplish this and ran into a couple of issues:a. According to docs (https://developers.ringcentral.com/guide/voice/ringout) polling call status should provide the current call status (for call, caller and callee). However, when I place a call, and I don't answer, the status I receive is Success for all three, which would indicate that both partie

Hi!I need to send faxes programmatically (ie using the API) with a different caller Id depending on which of my employer's subsidiary the fax is sent for.I looked at all the parameters offered in the API call and none of them apparently let's me do that.How am I supposed to send a fax with a different caller Id? Do I need to change credentials depending on which caller Id number I want to use?Do I need to change the client id and secret to or only the username and password?Changing them on a per fax basis does not feel quite scalable so there has to be another way...Thank you and have a nice day,Nick

Hi there - forgive me if this question has been asked before or needs to go to another area - but I am a new customer to RC and the only gripe I have is the fact that Missed Call notifications and Voicemail notifications have what I would say is "marketing material". For one our users -(large base) - to receive a "Earn up to $2500.00 for each business you refer to RingCentral" is obtrusive to our end users. I would think that there is a way to disable this. Please advise if there is or if this is on the radar.

Running following code on tomcat throws null pointer exception. Running same code in java main method runs fine.        RestClient rc = new RestClient(clientID, clientSecret, serverURL);         System.out.println("server-> " + rc.server);         try {             rc.authorize(username, extension, password);             GetVersionsResponse result = rc.restapi().list();             System.out.println("Result " + result.uri);             rc.revoke();         }         catch (IOException e) {             // TODO Auto-generated catch block             e.printStackTrace();         }         catch (RestException e) {             // TODO Auto-generated catch block             e.printStackTrace();         }java.lang.NullPointerException at com.ringcentral.RestClient.requestRaw(RestClient.java:257) at com.ringcentral.R

I have been trying for 2 weeks to get our issue resolved with "customer support". We had several individual accounts/fax lines combined into a single account, keeping all the numbers the same. Now when one of our users try to send a fax via email, we get a return message that there are too many mailboxes and to log in to the account you are not using and delete your email address there. It seems like their system is still seeing the info from the old accounts and confusing it with the new account. Every call or chat to support always starts back at square one, describing the problem, sending screen shots, etc. and getting no where.