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I have ported in a number from Frontier to RingCentral, 419-281-2173.  This number replaced my direct line 419-496-2147 in the RingCentral Admin Portal.  The 419-496-2147 is no longer available in my RingCentral admin portal.  I need the 2147 put back on my account and tied to my user account.  I need the 2173 for my new employee starting on 5/14.  I initially asked for help on 5/2 and received a ticket # 27834934.  My personal contact number is 419-566-0652.Thank you,Jenny 

Hi everyone,I'm currently exploring different options for faxing using our Canon imageRUNNER ADVANCE DX C5840i. I need an option that allows faxing directly on the machine in the office, as some employees do not have access to RingCentral.Additionally, our business has a designated fax number, so it's important that we can receive faxes directly to this machine.Does anyone have experience with this setup or know the best way to configure it?  Any tips, recommendations, or resources would be greatly appreciated!   

We just switched to RingCentral and lost a valuable feature. I used to have it set up so that my users could call a specific phone number and then select from 1 of 2 conference rooms. If they pressed 1, then they would automatically be joined into “Conference Room 1”. It is, of course, completely insecure. However, it was a vital service provided to my employees who used those rooms for scheduled meetings with clients who can dial a phone number but are unable to enter a conference meeting ID.Now, the best I can do is have an IVR allow them to press 1 to access the conferencing system but they have to type in a meeting number and the pound key. Is there any way to automatically populate that in an external transfer so that people who dial a specific phone number will automatically join a specific meeting ID without having to type it in?

Here are some common reasons why calls might not be logged: Make sure you are logged into the integration and it is runningEnsure that the calling provider is set to RingCentral and that you are logged in. Each call that comes in will show up in the call history as well as in real time to be logged manually or automatically (if toggled on) Auto Call Logging is not toggled on If manual call dispositioning is redundant or not needed, RingCentral does provide an “auto log” toggle found within the settings. With this toggle - as long as the integration is running than any calls taken with the integration will log automatically and include duration and direction regardless of if the calls was saved or not by the end user.  The call is being taken on a mobile device and Activity Sync is not enabledCalls taken on any RingCentral application can actually be logged as well, but only if Activity Sync is turned on by your RingCentral and HubSpot Admin. If this is enabled we log these “offline” ca

Lots of features in RingCentral for HubSpot - here’s a few and what they’re best suited to do.  The RingCentral for HubSpot integration is designed to enhance productivity by allowing seamless communication within HubSpot’s ecosystem. This guide outlines the key features and who benefits from them.1. Calling Settings📌 What It Does:Allows users to choose their preferred calling method, including the RingCentral Desktop App, Deskphone, or Browser Dialer.👤 Who It’s For:Users who prefer making calls outside the browser using the RingCentral Desktop App or a Deskphone. Sales teams who need high-quality calls and more reliable connections than browser-based calling.2. Automatic Call Logging📌 What It Does:Automatically logs inbound and outbound calls within the relevant HubSpot Contact, Company, or Deal record when the integration is set up and used  Captures key details like call duration, and call direction 👤 Who It’s For:Sales and support teams looking to eliminate manual call logging

I’ve noticed that my calls are being logged with incorrect times on my calendar. Specifically showing longer duration than the actual call length. Could you advise on how to resolve this issue or point me in the right direction for troubleshooting?Thanks in advance for your help!

Hey there!Is there a way to sort call recordings by call duration?For example, in the admin portal’s detailed view, I can filter by inbound or outbound calls for a specific extension within a given time frame—but I don’t see an option to filter or sort by call length (e.g., calls between X and Y minutes in length). Is that possible?Any help would be much appreciated.Thank you! 

I have a Toll Free number for my Contact Center. I'm sure you already know, that with RingCentral you need to purchase Toll Free minute bundles for the Contact Center. Since our call volume is seasonal the bundle will be different for each month so I need to predict the volume ahead of time, or at least before the billing cycle ends.Can someone help me put together a report that can help me calculate the Toll Free minute usage? I figure it's something where I can filter on Toll Free DNIS number and then sum up the minutes.I've tried building a report with Contact Duration, but I think the Callback skews everything.I'm assuming that I should be summing up InBound Phone Calls that never used the Callback. For the InBound Phone Calls that used a CallBack, I should probably only sum up the PreQueue Time, and InQueue Time? I'm assuming that when the system calls the customer back, it's not using my TF minutes therefore I shouldn't count that time.Any help would b

Where can I listen to call recordings on incoming calls taken by different employees.Can I download the call?I can see the calls in my admin page but can not download or listen to the call if I didn’t make the call.The user who took the call does not have the feature to listen to recordings.

How do we turn off the AI assistant for all users at once? ...it’s causing a lot of call disruptions and we don’t want it enabled by default. 

I’m wanting to set it up so that all or at least some of the users on our account can send and receive SMS from the main company phone number. Is this possible?

Hi RC team and fellow users,I’m writing to flag a persistent UX flaw in the RingCentral web app that slows down high-volume SMS workflows.When I click the “Send New Text” icon (speech bubble + icon on the left pane), the modal that appears defaults cursor focus to the “Text From” field instead of the “To” field. This is counterintuitive. I rarely change the sending number and would argue most users don’t. The natural first step is to enter the recipient, yet I’m forced to manually click or use keyboard navigation to get where the focus should’ve been in the first place.This adds friction, especially when sending dozens of texts daily. It’s a small detail with a compounding cost in productivity.Feature request: Either change the default behavior so that focus is placed on the “To” field upon opening the modal, or better yet, add a user preference to set default cursor focus between fields.If there’s an existing workaround or custom script others have used to fix this, I’m all ears. Othe

I have one Yealink phone already set up with a phone number and would like to have another Yealink phone (not the app or softphone, but physical phone) at home to use when working remotely ring with the same phone number. Is it possible to have one phone number set up to ring on two different phones?

Anyone know if it’s possible to do on-demand call recording on a Yealink T54W (or other model) desk phone, and if so, how? 

We setup call park groups and they have always worked. Now, we are seeing most calls are able to be parked but then we cannot pick them up on the desk phones and receive a message that the call is no longer available even though park button is still flashing and person who parked the call can still pick it back up so we know the caller did not hang up. HELP!

How can I block robocalls from routing though my auto-receptionists? We are getting hundreds of robocall per week that call into one out our auto-receptionist numbers and just press “0”. I know how to block robocalls at a user level, but I need to block them at a company / auto-receptionist level.

Hello, trying to find an answer to a question here about whisper messages in RingCentral. I don’t mean whispers as in those used for live call monitoring/coaching. We use Callrail for numbers that forward to our RingCentral numbers for each of our different businesses. Example: Callrail #1 (Google) → RC Business A NumberCallrail #2 (Social Media) → RC Business A NumberCallrail #3 (Social Media) → RC Business B NumberI’ve messed with display settings for the call queues to display the proper information (with the help of the community already) but the issue now is that we are missing the whisper message once the call is forwarded to the RC Number. Since Callrail numbers #1 and #2 both forward to the Business A number, we are losing the ability to correctly attribute the lead to a source. I’ve spoken with Callrail, according to them the whisper message is still being played. That would indicate that the whisper message is playing before the scheduler can pick up the call on the RC side. 

I recently set up RingCentral App Connect with Clio and it works as expected for matching numbers in the E.164 standard for call-pop, contact matching, and call logging functionality. Very cool!However, it does not seem to search or find numbers in any other format, including those which have been manually defined in the “Phone number format alternatives” section, e.g. (***) ***-****Any ideas? I am an admin and have tried to override the number format at admin (managed) and user level.  No results.  I have already reset, logged in and out, etc. 

I have an extension that cannot accept transfers or calls from myself or other extensions.  How do I fix it?

I need to unbind MAC address from my Frontier/Ring Central account and transfer it to my active Ring Central account service.

How can we send a message to more than 10 people at a time? There are times that we need to send the same message 300 times.