Ask The Community

Good morning,  I attended the webinar yesterday (December 11, 2024) but am hoping I would be able to download a video of the same.  A lot of info was passed and I would like to review it again.

I am in outgoing calls on my computer app. Recently the app switched on the RingOut feature auto magically. I go in to the setting to direct dial and that feature is no longer there. How can I get it back?

I have been twice denied in the TCR Campaign registration process, but I don't understand why. I am told it is because ... "Explanation: Unable to verify, need working website if opt-in occurs on website. (804)".HOWEVER, opt-in is NOT occurring on our website (which is still under construction), we would ONLY be texting customers who have first texted us, meaning consent is implied, we aren't even gathering customers phone numbers from our website, which I made EXTREMELY clear in my registration application.Why then is our campaign being denied for these reasons? NO ONE I speak to seems to have any clue about this whole process. I'm currently on hold with someone from Ring Central who is trying to figure it out. If they don't figure it out after this phone call I'm cancelling this garbage and just getting a Dual-Sim phone. This is beyond insane.

Hi there, I would like to see if anyone can help exaplning the setup/worksflow. We have 2 phone numbers ported in to our Ring Central account which serve separate companies.Phone Number #1 is advertised on website for Company APhone Number #2 is advetised on website for Company B.They are not inter-related.  We would like to set up different greeting and IVR menu for each of these numbers so the customers can be greeted by Company A and Company B respectively. Currently we’re on RingEx Standard, and we couldn't find this option, as it seems that only one IVR menu can be selected and have to be assigned to all numbers that was in the same Ring Central account.I came across Multi-site features, but I can’t find it under our current plan. If there’s a need to upgrade to use this, how much is it? it not easy to find that pricing.  Thanks.    

I have been repeatedly been denied for 2 reasons:1-Exact URL where opt in consent is obtained is missing in the consent section.2- compliant privacy policy is required on website.I had a ring central walk me thru & told me what to say for #1. I added #2 onto my website and still got denied. VERY frustrated. this is insane.

When I connect my mobile phone to my Ford Sync, I cannot hear the person on the other end through my speakers.  I have an S21U phone, the call comes in through the app, I answer and I cannot hear them.  The person on the other end can hear me, but I hear nothing.  All other apps work fine. Anyone else having an issue like this?

Is there a way to show the user extension on our phone screen at the top header instead of showing the number (DID)? We are using Yealink T46U phones. This seems like it would be a simple setting but we can’t find it anywhere.

Is there not a way to create a primary Member schedule. I have a phone queue that changes hands daily where one member has Mondays and one answers the phones on Tuesdays and another one on Wednesdays. I’m told that we go in every morning and change the member who accepts queue calls. Is there not a way to create a schedule so that it turns over to the next person on its own?

Hello.I understand that call recording files are held by RingCentral for 90 days before being deleted.We are trying to get our RedBox system set up to archive these calls. As a contingency we are looking at SFTPing them before our 90 day limit hits. Does anyone know if I start downloading them now via SFTP they will be flagged on Ring Central's system as being downloaded already, or deleted? I don't want to interfere with our potential system which is in development but am a bit concerned that we may loose files if not sorted soon. Many thanks

We're registered and approved with the new 10DLC regulations, but ever since this was implemented we've been having issues with T-Mobile customers. We can't receive their inbound SMS and our outbound SMS messages are intermittent and far from reliable. Has anyone else experienced issues with T-Mobile since 10DLC became the new norm?

Whenever I try to log in I get this error “This redirect failed because URL blocked. Please contact our support.”

Several agents are not able to get to the RC login screen is there submit outage ?

Is there a way to completely turn off all access to faxing features and not allow incoming/outgoing faxes?

I’m trying to use the following APIs for a data extraction pipeline using the Python SDK, grouped at a user-level...Aggregate:/analytics/calls/v1/accounts/~/aggregation/fetchTimeline:/analytics/calls/v1/accounts/~/timeline/fetchI am struggling with both the page limitation and rate limit, and was wondering if anyone had done this before, since just one day’s worth of data seems to tip it over the edge.What is the best way to iterate and feed the page number into the query parameters successfully?

We have a Main line that rings on 4 phones at the same time for incoming calls.  Those 4 phones also have their own individual line.  When one of us is going to be out we forward our phone to one of the other 3 people.  We just realized when any of us forward their individual phone, and a call comes in on the main line, no one else’s phone rings just flashes once and a missed call(s) message pops up, giving us no chance to answer.  Tried search for this issue no luck. Not sure where to begin.  

Hello Has anybody used the RingCentral Softphone SDK for TypeScript and after installing it gotten build errors involving undefined variab;es in the SoftPhone.ts file

We are getting ready to switch our current provide to Ring Central. Our current provider allows us to page all desk phones at once. A companywide page to all users is what we need. Currently it appears this is not possible in Ring Central? It's limited to 25 devices/users that can be paged at once. Is this true? Only 25 users max can be paged at once?

I want to revisit the 25 phone paging device limitation. Is there any creative workaround to extend this limit? The issue with network traffic is, to me, nonsense on an enterprise-level gigabit network, particularly in a health care facility where a medical code incident must be broadcast to various offices that will never contain paging speakers. FWIW our previous Cisco UCS system implemented Informacast which could page 250+ phones and our network somehow survived the onslaught every time I tested it. ;-)

Hello, I keep getting pop-up notifications on my Windows desktop that just say “private” with no other description. I don’t know what it is. It’s not a text, voicemail, missed call, fax, or video. But it keeps doing it at odd hours and usually several times in a row so my computer just keeps beeping. I don’t want to turn off notifications. I just want to know what these particular notifications are for. Thank you.

As the title says.  Some of our clients are unable to place inbound calls to us, or send inbound text messages to us from their cellular phones.  This problem appears to be intermittent, and when it happens, no call logs are generated in the RingCentral admin panel as far as we can tell.  It’s happening often enough that it’s becoming an issue. Has anyone experienced anything like this?

When I create a holiday message under Auto-Receptionist/General Settings/Call Handling/Custom Rules , the date and time settings don’t automatically set the rule to active. For example, when I set a holiday greeting on the auto-receptionist to run conditionally on a date and/or time, the rule will not be set automatically and I have to manually go in and toggle the active slider. Is this by design or am I missing something in my rule set? (The schedule has expired in the pic below as I am writing this days after the event). 

I want keep incoming calls on hook so the calling party does not see the call off hook until it is answered by a person or by voicemail. Right now, any incoming call immediately goes off hook from the calling party’s point of view. This interferes with automated messages like xMatters or conference call instructions on how to join the meeting, to the point that they are unusable.This is not about ringback tones, it happens even on extensions that have “Play music while connecting” turned off.

We have 5 people set up on a call queue, every time a call comes in and someone answers one of the other people in the call queue still experience a ringing tone. only way to stop it is to sign out of ring central and sign back in. How do I stop this from happening?

Looking at the Automator, have you all thought about offering an automation based on a Set Status in the system? I work on a very small team that handles a large volume of leads. We do in person interviews so it would be great to be able to set ‘In a Meeting’ Status and have an auto-reply setup for anytime that status is in use. 

I have an API that retrieves the company's call log. When I download the detailed report manually from the platform there is a column called Forwarded To that contains some calls that can be inbound or outbound. I want to retrieve those calls as well with the call log API that I already have (or identify those calls if they are already being retrieved). I am not sure that there is an additional API just for those calls (if so, the suggestion is welcomed too).Any help here is appreciated.