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Hi, does anyone know if missed calls to the RingCentral Embedded dialler in MS Teams should show up as a missed call on the MS Teams icon on the start menu or do you have to click to the Ringcentral app in Teams to see missed calls?there is something about notifications hereRingCentral for Microsoft Teams - Embedded App | RingCentral SupportNotifications for missed calls, fax, text, and daily unread itemsbut for us its not workingThanks!

I have several speakers on my Mac that all work with RingCentral, but I just suddenly lost the ability to make calls using my AirPods Max.  I have forgotten and resynced the headphones, but that didn’t help. I don’t know what to do next.

When we send a fax that fails, the only option is “delete” or “re-send”.  How can we view what we were trying to send?  Once it sends successfully, you can use the eye icon to view it but there is no icon like this under a failed fax.  This is a problem as we have no idea what it was we were sending out to look into it?

Press 1 when on Call Queue - wants to remove it

Hi all,How do I setup user coverage on RingCentral?  By coverage I mean that if a user is getting a call and she’s not able to pickup, then whoever is assigned to cover his/her phone will start to ring and able to pickup call, then if nobody can answer the calls, then it goes to the voicemail of the first intended user since that is the destination the caller was trying to reach.Thanks 

HiWhen a call is logged on Bullhorn , and the user is not logged into App Connect, the call is logged under the admin user. It would be far better for the Created by field was populated with API user, or a generic name. Using the admin’s name causes confusion, as there is no easy way to distinguish calls actually made by the admin, or notes added using the admin’s name.Thanks

On the Main line if you call the other extensions it will give you an error message that intercom calls will not be accepted even though it’s been programmed.

Hello,I'm using the RingCentral app integrated with Pipedrive. While the SMS exchange is being saved under the contact, it’s not appearing under the associated deals (even though the contact is linked to the deal).Could you please help me configure it so that SMS messages are also logged under the relevant deals?Thank you in advance for your support!

Redtail has begun to create activities from the RingCentral call log.  It is only happening to one user and we cannot figure out how to turn the feature off.  I’ve searched everywhere.  Can anyone provide guidance?

We use an SMS prompted RingOut workflow for after hour emergencies. The RingOut works, but we need to change the incoming caller ID to our RingCentral phone number and not the recipients number. Our after hours team has our RingCentral number saved as an approved number on their phones so these calls aren’t missed when snoozed after hours.Just to clarify, I’m not referring to the ID the recipient (person initiating the workflow) sees, but rather the number that shows up when RingCentral calls our team. Is it possible to change this? 

I have a scheduled report in Contact Center that’s been emailed monthly to a manager for years, the prebuilt Agent Summary report, and this week I need to know, for certain, what some of this means. What is ACD time? What are the units of time? Seconds? Obligatory rhetorical question...why isn’t this data provided in human-readable units?  Can anyone explain what these last two columns are about? Can an agent really be available for 100.45025271559500 percent? I mean, seriously… 

How do I remove an additional local number?

I did a port in to get my landline number into ring central and it replaced my main number. How can I get my main number back?

I have ported in a number from Frontier to RingCentral, 419-281-2173.  This number replaced my direct line 419-496-2147 in the RingCentral Admin Portal.  The 419-496-2147 is no longer available in my RingCentral admin portal.  I need the 2147 put back on my account and tied to my user account.  I need the 2173 for my new employee starting on 5/14.  I initially asked for help on 5/2 and received a ticket # 27834934.  My personal contact number is 419-566-0652.Thank you,Jenny 

Hi everyone,I'm currently exploring different options for faxing using our Canon imageRUNNER ADVANCE DX C5840i. I need an option that allows faxing directly on the machine in the office, as some employees do not have access to RingCentral.Additionally, our business has a designated fax number, so it's important that we can receive faxes directly to this machine.Does anyone have experience with this setup or know the best way to configure it?  Any tips, recommendations, or resources would be greatly appreciated!   

We just switched to RingCentral and lost a valuable feature. I used to have it set up so that my users could call a specific phone number and then select from 1 of 2 conference rooms. If they pressed 1, then they would automatically be joined into “Conference Room 1”. It is, of course, completely insecure. However, it was a vital service provided to my employees who used those rooms for scheduled meetings with clients who can dial a phone number but are unable to enter a conference meeting ID.Now, the best I can do is have an IVR allow them to press 1 to access the conferencing system but they have to type in a meeting number and the pound key. Is there any way to automatically populate that in an external transfer so that people who dial a specific phone number will automatically join a specific meeting ID without having to type it in?

Here are some common reasons why calls might not be logged: Make sure you are logged into the integration and it is runningEnsure that the calling provider is set to RingCentral and that you are logged in. Each call that comes in will show up in the call history as well as in real time to be logged manually or automatically (if toggled on) Auto Call Logging is not toggled on If manual call dispositioning is redundant or not needed, RingCentral does provide an “auto log” toggle found within the settings. With this toggle - as long as the integration is running than any calls taken with the integration will log automatically and include duration and direction regardless of if the calls was saved or not by the end user.  The call is being taken on a mobile device and Activity Sync is not enabledCalls taken on any RingCentral application can actually be logged as well, but only if Activity Sync is turned on by your RingCentral and HubSpot Admin. If this is enabled we log these “offline” ca

Want to send SMS messages using your call queue’s phone number? Whether you're connecting with customers from a shared business line or building automations in Workflow Builder, this new guide helps you take the next step.We’ve put together a quick article that walks you through how to assign an SMS recipient to a call queue—unlocking texting capabilities for your team and enabling powerful workflows.Learn how to send texts from your call queue number Configure your system in just a few steps Use SMS actions in Workflow Builder with your main numberRead the full article here:How to Send SMS from a Call Queue NumberThis is a great way to streamline customer outreach while keeping communications consistent. Check it out and let us know how you're using it in your workflows!

Lots of features in RingCentral for HubSpot - here’s a few and what they’re best suited to do.  The RingCentral for HubSpot integration is designed to enhance productivity by allowing seamless communication within HubSpot’s ecosystem. This guide outlines the key features and who benefits from them.1. Calling Settings📌 What It Does:Allows users to choose their preferred calling method, including the RingCentral Desktop App, Deskphone, or Browser Dialer.👤 Who It’s For:Users who prefer making calls outside the browser using the RingCentral Desktop App or a Deskphone. Sales teams who need high-quality calls and more reliable connections than browser-based calling.2. Automatic Call Logging📌 What It Does:Automatically logs inbound and outbound calls within the relevant HubSpot Contact, Company, or Deal record when the integration is set up and used  Captures key details like call duration, and call direction 👤 Who It’s For:Sales and support teams looking to eliminate manual call logging

I’ve noticed that my calls are being logged with incorrect times on my calendar. Specifically showing longer duration than the actual call length. Could you advise on how to resolve this issue or point me in the right direction for troubleshooting?Thanks in advance for your help!

Hey there!Is there a way to sort call recordings by call duration?For example, in the admin portal’s detailed view, I can filter by inbound or outbound calls for a specific extension within a given time frame—but I don’t see an option to filter or sort by call length (e.g., calls between X and Y minutes in length). Is that possible?Any help would be much appreciated.Thank you! 

I have a Toll Free number for my Contact Center. I'm sure you already know, that with RingCentral you need to purchase Toll Free minute bundles for the Contact Center. Since our call volume is seasonal the bundle will be different for each month so I need to predict the volume ahead of time, or at least before the billing cycle ends.Can someone help me put together a report that can help me calculate the Toll Free minute usage? I figure it's something where I can filter on Toll Free DNIS number and then sum up the minutes.I've tried building a report with Contact Duration, but I think the Callback skews everything.I'm assuming that I should be summing up InBound Phone Calls that never used the Callback. For the InBound Phone Calls that used a CallBack, I should probably only sum up the PreQueue Time, and InQueue Time? I'm assuming that when the system calls the customer back, it's not using my TF minutes therefore I shouldn't count that time.Any help would b