Ask The Community

I’m on my 9th (yes ninth) in 7 months. How many submissions and subsequent “corrections” did you have to make before you were finally accepted and registered? Or are you like me and still sitting in purgatory?  If you finally got registered, please share your tips and tricks! 

In the phone settings for Incoming Call Information, there is the option to turn on “Add Special number” to the end or beginning of an incoming caller’s caller ID to help identify the reason for the call.I tested it with my un-related personal cell phone number after I changed this setting to “222” at the “End” position, but there was no difference to the test calling experience then before applying the setting. My questions for the community is if others are using this or if attempts were made and it’s just not a popular function?Ring Central Desktop version: 25.1.1011.13342 WindowsScreenshot for reference.  

Hi all,I am new to ring central and have been tasked with setting up our system to ring to paging system after hours. However when following the instructions on the guides I have found I am either missing some of the settings in admin portal or the setup they show is quite different. I have already setup business hours but could use some guidance on setting up the rest. The setup is not very intuitive and nothing like when I administered a Mitel system. Thanks in advancePete

Anyone know the process to get the Mitel 485G telephones custom background to work with the Ring Central product? Previously on Mitel it would be located under the Inetpub folder and phones new when registering to the prem system to check for the image. Now going to Ring Central where/how do we get the phones to look for an image?

What does  Forward to : *85$Tinvite$ error mean?

In historical interaction reports there is an option under agent group named N/A. RC tells me that these are calls where a customer hung up before reaching an agent. Does anyone have a more detailed understanding of how calls end up in this bucket? Are they dropping while in the IVR or possibly while listening to announcements?  Thanks

Starting a new thread.  I am a new business and am having the same problems with TCR rejections that many others have posted about here.  Rather than tagging on their posts, I am creating a new thread.Moderators- please connect me with a Ring Central Executive who can get my TCR registration completed. I have already spoken with TCR support team and got rejected after their guidance.Thank you! 

I’ve been trying to implement websocket in Laravel app. I’ve SMS UI ready but in order to make it work live I wanted to use ringcentral websocket.I made a scheduler command which when run should invoke connection while keep checking if it is active every 5 sec. <?phpnamespace App\Console\Commands;use App\Services\RCWebSocketService;use Exception;use Illuminate\Console\Command;class RunRingCentralWebSocket extends Command{ protected $signature = 'ringcentral:websocket'; protected $description = 'Run RingCentral WebSocket listener'; public function handle() { $service = new RCWebSocketService(); try { if ($service->initializeConnection()) { $this->info('WebSocket connected successfully'); while (true) { try {

A manager would like to see the calls made by his team. How can I limit the Performance Reports so he sees only his team's calls?

I have subcribed to  telephony events for an extension over a websocket. While checking the events received I am seeing events where the event field belongs to another extension for which the events are not subscribed. Which cases does the telephony events subscription return events for other extensions?

I am using a webhook through Zapier to create an event in RingCentral when an entry is  made on our website.I used this for formatting purposes.https://developers.ringcentral.com/api-reference/Tasks/createTaskNewIt will work perfectly about 10-15 times and then I get an invalid token error.  If I go back and re-copy the authorization, it work again for about 10 or so times and then fail.Is this generating a temporary token?   Do I need to do something different to create permanent authorization?

What is a chat id and how do I find it?I am trying to create a task automatically when a new form is submitted on our website.It’s asking forchatId*Internal identifier of a chat 

We are currently evaluating how to leverage the ConnectWise PSA with RingCentral for Voice. We want to be able to click-to-call out of ConnectWise and integrate our RingCentral DID’s, possibly automate some of the call-logging as well. Is this possible to do with ConnectWise open API? ConnectWise pointed me in the direction of RingCentral integrations directly.

Some of our staff are experiencing issues hearing callers. The audio is either too low or muffled until they adjust the system's volume. In RingCentral and Windows, the volume sliders are set to 100%. When we adjust the Windows slider, it temporarily resolves the issue for that call, but we have to repeat this adjustment for every call.

Does anyone knows how to get your Caller ID name displayed with Cricket phone provider ? 

Has anyone else migrated from MAX to CXOne Agent? It’s very buggy and is not user friendly. Are there talks of cleaning things up? For example, transferring a call takes 4 steps. And once the call is transferred you’re stuck in ACW until your timer runs out, you cant manually put yourself in another state.

I am at a loss.I’ve re-submitted 5-10 times. I’ve worked out all the details with RingCentral TCR Support.I updated things based on deep research online.I keep getting the same failed attempts.Can I just pay someone to update my site so that this goes through?I give up.

On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers as the number. I suggest allowing it to be changed to a name so it is easier to recognize or verify which company is currently selected before making an outbound call.

I am not able to generate Not able to generate Access/JWT token to access call recording. can any one help over me here.access/JWT obtain url:https://platform.ringcentral.com/restapi/oauth/authorize?client_id=4drDpYseocHd8K7E1R4DrN&redirect_uri=https://www.sumasoft.com/application-services/&response_type=code

[{'type': 'ServerNotification', 'messageId': 'xxxxxx', 'status': 200, 'headers': {'RCRequestId': 'xxxxxxx'}}, {'uuid': 'xxxxx', 'event': '/restapi/v1.0/account/xxxxxx/extension/xxxxxx/telephony/sessions', 'timestamp': '2025-01-29T14:17:14.428Z', 'subscriptionId': 'xxxxxx-xxxx-xxxx-a9f4-xxxxxx', 'ownerId': '63047761004', 'body': {'sequence': 3, 'sessionId': 'xxxxxx', 'telephonySessionId': 's-xxxxx', 'serverId': '10.13.121.172.TAM', 'eventTime': '2025-01-29T14:17:14.308Z', 'parties': [{'accountId': 'xxxxx', 'extensionId': 'xxxx', 'id': 'p-xxxxx-1', 'direction': 'Outbound', 'to': {'phoneNumber': '+xxxxxx'}, 'from': {'phoneNumber': '+xxxxxx', 'name': 'xxx xxxx', 'extensionId': 'xxxxx', 'deviceId': 'xx'}, 'status': {'code': 'Answered', 'rcc': False}, 'park': {}, 'missedCall': False, 'standAlone': False, 'muted': False}], 'origin': {'type': 'CallOut'}}}]Another event with the same status but recordings field added 

We want to keep our business numbers with Ring Central for voice but we also text with customers from our business number. Because we have several different businesses and because there's no easy way to tell which number a customer has 'texted' within the glip/rc phone interface - it doesn't work well for us. We'd much rather have texts go into our team inbox platform (FrontApp). We can do this using twilio but they were unsure if, when going through the verification process, if Ring Central would allow Twilio to handle the SMS portion while keeping the number for voice.

I want to update multiple contact in my custom web application using api..which api can be called? Any sample example available?

The recent RingCentral App domain upgrade, has us in a situation where we're having to touch each machine that has the older version of RingCentral installed.The MSI doesn't have the "check for updates" option. The EXE isn't supported for scripted installs or GPO's or SCCM or Intune because those run exe file on behalf of system users w/ elevated permissions.Running the EXE on a machine will not uninstall the currently installed RC App from an MSI install.Is there a utility or a way for us to uninstall all RingCentral apps no matter the version before installing the newest EXE install ?

Our phone system is completely offline. No email from RingCentral, just the following message on service status. I am unable to contact customer support because their phones and chat are also down.  Has this ever happened to anyone before? If so, how long were they down? This is completely unacceptable.   Incident status updatesJanuary 22, 2025 13:58:45 ESTRingCentral Contact Center teams continue work to isolate the issue. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.January 22, 2025 12:10:19 ESTRingCentral Contact Center teams are working to isolate the issue and have attempted several troubleshooting methods. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided

Ringcentral is not as redundant as they said they are.  There is no way to put a message on your main lines for an outage. There is no way to forward numbers to a cell phone or to another call que system outside of RingCentral.   When major downtime - calls to ringcentral support is down as well since they are on the same system. Major lack of communication other than will let you know something in an hour over and over.