Ask The Community

I'm a systems administrator supporting a Citrix virtual desktop and application environment all running on Windows Server 2019 Standard 1809 servers with Citrix VDA version 2012. All of our end users are running either Windows 10 or Windows 11 with various versions of the Citrix workspace app.I've been reading RingCentral's support instructions for getting the Web app, Desktop app, and Phone app working with Citrix Desktop using Citrix Workspace. These instructions: Using the Citrix VDI integration with the RingCentral app talk about "Optimizing your Calls with Citrix". However, the RingCentral Desktop app when installed on the Windows server that hosts our Citrix Desktops has no "Optimize Media Quality for Citrix" slider. While trying to understand what I was missing and assuming that the "Optimize Media Quality for Citrix" slider was an important step, I discovered these instructions: Installing the RingCentral Phone Plugin For Citrix. Whil

Is it possible to program an HUD button that dials a conference bridge line and enters the code for the conference? I have tried building an extension that forwards to a conference bridge followed by a few commas then the code (similar to how it works on an iphone), but this does not work. Thanks.

Hello,So I was able to confirm that I can send multiple messages by making one request using the Send SMS. https://developers.ringcentral.com/api-reference/SMS/createSMSMessageHow many numbers can I send a message to in each request? I see in the documentation that it says 40 request per minute, but is each message sent considered a "request" or can each "request" send multiple messages?If I do this...is that 1 request or 3?Thank you,Alex S.

Can you share the public key for access token validation to make sure the token sent is valid from the client flow to the backend.

Hi, has anyone had any success copying data from the detailed call log using azure data factory? I am finding very little examples online.I am trying to set up a linked service using the below..However I get the error message Failed to get access token from your token endpoint. Error returned from your authorization server: { "error" : "invalid_request", "errors" : [ { "errorCode" : "OAU-270", "message" : "None of the parameters [brand_id],[account_id], [partner_account_id] found in the request" } ], "error_description" : "None of the parameters [brand_id],[account_id], [partner_account_id] found in the request" }. Processed HTTP request failed.I am quite new to pulling data in from Ringcentral/using APIs so any advice would be greatly appreciated!

I am reviving an issue with that I saw in another community post. Our office is trying to send a fax with attachments from Zapier, currently we are running into an error and then subsequent attempts to redeliver the fax from the Ring Central result in the app only sending a cover page.

Hello there,I am having an issue with the search option in the RingeCentral Salesforce Integration (using version 6.26.1 in case it matters). We have thousands of contacts and there can be multiple people with the same name. So, when I am searching for a contact, RingCentral will show me a bunch of contacts with the same name.The challenge here is to choose the correct contact as I can't see the related account name.Is there a way to display the account name? I have already checked the softphone layout, but there's no option to choose the account name. Even if I had the option, I don't believe that it would be shown as the other selected fields won't be displayed either (such as Email to use the domain name).I'd be very grateful, if someone could recommend me a solution.Thank you.

How do I add a current company number to an extension so it will be in the 'MY CALLER ID' box to call out from?

How can I authorize my ringcentral account with Zapier to show our company main number - not my personal extension number?SMS is showing from my personal assigned number, not our main company number. I'm trying to create a trigger on texts sent to our main company number.

We want to have the ability to transfer a call to another user (or get a call from a direct dial) and give the person calling the option to keep holding or press a number to get their voice mail if the user is on their phone. The only way I have been able to make this work is using an IVF but they get the option to hold even if a user is on DND (they may only be in the restroom or at lunch or because they are off for the day so we don't want them to be able to hold in that case).Is there a way to have it go to voice mail if the user is on DND or go to the IVF menu with the option to hold or go to voice mail if they so choose? Would I use a call queue for this?

Our users use the RC Phone app (the soft phone). It is installed on each desktop. We have a .NET app that currently uses the password flow to auth:await restClient.Authorize(Username, Extension, Password);The app uses CallOut to make calls:await restClient.Restapi().Account().Telephony().CallOut().Post(makeCallOutRequest);This method inits the soft phone to make the call. If the user needs to navigate a phone tree, they can use the numpad on the soft phone. We have to switch to JWT flow before March, so I created a new app and a JWT token to auth using JWT. I switched the client ID and client secret from the password flow app to the JWT flow app and can successfully authenticate:await restClient.Authorize(rcJwtToken);The problem is that I am no longer able to make calls, as I keep getting "CMN-102", which indicates a "Resource for parameter [deviceId] is not found". The only things I changed are the client secret, client ID, and line to use the JWT token. The

Is there any way to replace the from information which is currently Ring Central with our own name and logo when sending a new message?

When one of my IT Admin group members gets a call and is not there to answer it I want to answer it but "Answer" does not appear in HUD on the Ring Central app despite documentation suggesting it should. We are waiting to go live in the next few weeks and still learning the functionality. Does anyone know what might be wrong here? Thanks.

Previously, I could send unanswered calls from my desktop to my mobile by simply turning that on or off from the mobile app. Is this feature no longer available? I don't want to send all calls to my mobile, only those that are unanswered while I step out.

Problem: This issue has been continiung for 4 months. It looks like our messages are being turned off by Ring Central. After 2 pm EST our company messages will not be delivered and from the tomorrow it works like everything is fine. I tried to resolve the issue by calling to support and asked from our account manager. Every single time they escalate the case to the higher team and the higher team will escalate it to Tech Support Team. Then they email me asking what's happening. Then, I will explain the same thing over and over again by providing screenshots. After 4-5 days i receive an email about closure of the case. If you need more information about the issue please check all the opened cases on our account which you can find by my email. Note: The internet is working fine.Question: Is this issue happening to all of the users?

Has anyone ran into an issue with 23.4.26 using a ton of system resources? This is the 8th call today from staff. Various of systems with a variety of hardware specs. Seems like multiple instances running even with a fresh install. A few others I have have seem were at 100% CPU usage.

Hi, Why does our main number show as a potential spam?

Hello,Our tools have indicated that vulnerabilities are present in the Ringcentral Phone application, specifically in the used version of the 7-zip software. Indeed, it is using version 15.05 beta, which has numerous vulnerabilities with a CVSS score of 8.8.https://nvd.nist.gov/vuln/detail/CVE-2018-10172The application RingCentral phone is in its latest version.Is there a planned update to patch these vulnerabilities?

We have successfully made call outs for certain Device IDs, but we have one that returns CMN-102 resource for parameter deviceID not found. Everyone is using an application that returns a deviceID.

I am getting CallFailed error code when sending some of the faxes, what does it mean exactly? Is it because something went wrong from the receiver end ?

Ever since RingCentral activated MFA about 10 days ago, our deskphones are slow. Each press of a deskphone button has a delay across all users. We use a product named Bridge Operator Console at our Reception Desk. I called the BOC technical support and they say HUNDREDS of RingCentral customers are experiencing slowness and that RC is very aware of the issue. How can I get information on this?

On the CP8851 i know if you hit the 2 dots and then hit call park it will park the call and give you a number like *800 but can you park a call on a number you chose? People in our 800 line tend to use the same park number when they call it out on the over head page. Example you hear Jane call your name on the over head page you know she always uses *24 and if its Bob you know he always uses *25

Hi everyone, I get a CMN-414 error. Cannot find it in error code list of API references. Any ideas why this may be happening?

Hope someone can help.We have followed the setup instructions for the ATA192, we can make outbound calls with no issues. We can receive 1 call, but cannot receive another call for around 10-15 minutes. The line goes straight to voicemail, the line status on the ATA GUI page is showing the line is not active. It just seems it is not sending the disconnect message on incoming calls telling RingCentral the incoming call is complete. We can make an outbound call and receive a call afterwards, which is the strange issue.I've also found these errors in the logs, I believe it has something to do with the BYE message:ATA192-MPP local1.err vsock: RTP_LIB: librtp_wait_for_rtcpbyemsg():548: librtp_wait_for_rtcpbyemsg Failed to recv RTCP BYE from CSS and time out happenedNot using CUCM or MPP sotfware.