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Ever since the most recent update to my installation of Ringcentral, the Ringcentral message window is opening when Windows starts (refer to the attached example). I don't recall authorizing this behavior, nor even being given an opportunity to authorize the behavior. Please let me know how to disable the autostart of Ringcentral – Message  

We have an issue that is happening sporadically to multiple users.  They will try to log in to RingCentral in Salesforce and get two error messages saying “Cannot connect to the server. Please retry later” and “Login failed due to internal errors.  Please try again later”.  The users are using Chrome. They can have the issue with Chrome, but if they use Incognito mode it will work, and it worked on Microsoft Edge, but will still give errors using Chrome (non-incognito mode).  They may get the errors for a couple days, then it will work fine, then the next day it happens again.I have been working with support for over two weeks now and they don’t have an answer yet.  Is anyone else having this issue, or HAD this issue and figured out a resolution?I appreciate any and all help!

Anyone found an improvement to the digital channel notification system? The “Give me more” is not really a good notification for us. When working calls it would make more sense to get a pop-up

Hi all,We are having an issue with three of twelve phones where the user extensions are not showing up on the actual desk phone but are previewing fine in admin view. We have reset all three phones and nothing has changed. Can someone provide a solution. Thanks. 

Is there a way when creating the flows in RC Automator to get the status of the call like Answered, Unanswered, abandoned or duration of the call? 

I use the Ring Central for my current company and I'm starting a second job that also uses Ring Central for phone service. Can I have both companies set up to work on my smartphone simultaneously? I am the owner and admin for the first, but only an employee for the second.

I cannot seem to be able to forward calls to an external number. I get the following message : “you cant forward calls to a number assigned to your account. To forward calls to another extension, please select the extension directly.” Note : the external number I am trying to forward to has been scheduled to be ported into RingCentral next week. Thanks

When trying to connect the RingCentral Unified Chrome extension to the Redtail CRM, I receive the error “Failed to get API Key.” I have verified that my credentials are correct. How do I connect successfully to Redtail?

Are SMS text templates shareable between team members? We have a team of recruiters that would use the same messaging. If we create a template, can all have access to it? If so, what are the steps to do this?

How long can I hold a video meeting without timing out?  

Hi Can you please explain the difference between direct number v’s softphone v’s company number? Thanks

Our organisation’s Outlook contacts are organised into two categories: Clients and Suppliers.  It seems RingCentral will only sync contacts that are NOT categorised.  How can we fix this? 

RingCentral creates duplicate Phone Call Records in our CRM Microsoft Dynamics. It can be outbound, or inbound. One of the duplicate records will have a recording url attached to it. And another, not always owned by the person who answered the call, will have the call note mapped to the description field of an entirely different duplicate. The duplicates with have a duration of 0 minutes usually but recently they are NULL for duration. We had suspicions that it was related to a phone call record being created with every ring as it bounced through the cascade of available agents, however this doesn’t make sense in the context of outbound calls. The amount of duplicates can be 3-10 duplicate records and now has become even worse as the ‘mapped’ description could be in any of the duplicates created, without rhyme or reason. Has another customer experienced this?

Hi,So, I’m basically looking for a possible option to see if we can text certain clients giving them an option to have us contact them if it’s something they’re interested in.For instance (just an example):Hey, we’ve got a great sale going on right now and we wanted to know if you’d like (insert person’s name here) to give you a call back about your options. If you would, press the button and someone will get back to you soon....and then have a button inserted in the text, that if the customer/client pushed, a notification would be sent via email or text back to the number we set up within the button to call the number that the push came from.Does this sound like something that could be done within the options we have currently on the messaging/texting capabilities via RingCentral? Thanks

Can we give access of RingCX Analytics to users with "Supervisor Role"?Or can we give access of RingCX Analytics to a specific user that is not an “Administrator” ?

I have six extensions.  When an outside caller calls into the office, all phones ring and whoever is available can answer same and then transfer as needed.  If no one is available the call is routed to an  live answering service.  This all works fine.  However, in many instances one extension may need to call another extension.  For instance I need to call one of my assistants. If they pick up no problem.   However, if they dont pick up the call is treated like a missed call and routed to the live answering service.  I dont need this to happen as this is just an internal call.   Is there a way to distinguish between an external call and an internal call so that if a call one of the extension and there is no answer it just goes to voice mail or there is some other announcement.  

Not too long ago we released an enhancement to our Bullhorn integration that allowed users to set the default value of the Bullhorn “Note action.” That new setting looked something like this:Default note actions for Bullhorn usersWhat we discovered recently is that if specify a default note action that is not found in your commentActionList setting, then the call will fail to be logged successfully.Users experiencing this issue may encounter the following error message:Unable to log call due to Conflict: multiple associated Note Actions. Please review each item under Unresolve tab to resolve the conflicts.The error happens because Bullhorn is very strict. Therefore, if the value of the default note action does not match what is in Bullhorn EXACTLY, then it fails. We have seen users mis-type the default note action - if it is off by a single character (it is case sensitive), then Bullhorn will reject the attempt to log the call. If you find your Bullhorn calls are not being logged succe

How to record a non phone presentation in clients home

Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCompliant privacy policy is required on website.- how does it sharedSMS Opt-in Box may not be prechecked or mandatory This is our website: https://writerswaysolutions.com/Please advice us what we need to do in order for us to pass the TCR.Thank you.

Hi. Our company has purchased a customer service system. The RC phone number we are currently using is also a customer service number, and we hope to use this number in the system we purchased. We want to use the new system to get calls from our customers. So my question is simple: can we bind the RC phone number to other call center system?

How do I use the URL app launch tool to connect to Pipedrive

Good Afternoon allIs there a way to set up a greeting that gives callers the option to press 1 for English and 2 for Spanish and have the calls directed to a certain extension? 

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?