Ask The Community

I am trying to download a CSR for porting numbers out of RingCentral. The instructions titled "Downloading your Customer Service Record in the RingCentral online account" with a last update of January 11, 2023 states there is a "CSR for porting out Download" option. I have followed the path provided - Admin Portal > Phone System > Phone Numbers > All Numbers and am not seeing the CSR for porting out Download option.Every search that I do leads me to this same article. Is there another place the CSR download has moved to?Thank you

I've been having difficulty importing an updated contact list. Is there a way to delete all entries in the Personal Contact list so I can start over?

I cannot receive phones calls from a landline phone.  It just rings busy.

Calls that we make from our desk phones to AT&T mobile numbers DO go through. Calls made from AT&T mobile numbers TO any of our company phone numbers do NOT go through. AT&T Wireless customers get a busy signal or a "We're sorry but all circuits are busy" message. Sprint and Verizon callers do not seem to be affected, and are able to call us just fine.I called RingCentral support, and I was told that maybe it is because all 50 of our phone numbers had somehow been flagged as spam. This doesn’t make any sense for a number of reasons:If we are flagged as spam, why are we still able to call AT&T customers? Shouldn’t they have blocked us from calling their customers instead of the other way around?How did all 50 of our phone numbers get reported for spam simultaneously? We have only publicized about 10 of these phone numbers. How would someone find the others?The chat support in the RingCentral admin does not work. The virtual assistant said an agent would be arriving short

I cannot receive phones calls from a landline phone.  It just rings busy.

I would like my callers to be able to dial the extension of their choice. What am I missing? For example, we created an extension for each state we do business in. “To reach your regional account manager, please dial the two-digit state from which you are calling.” (Arizona = AZ = 29) I cannot figure out how to let my callers dial Extension 29! I can’t figure it out : ( The IVR menu only goes 1-9. And once you’re in a Queue, you can’t dial an extension?? WHAT? HELP 

Since 7/3, our RingCX agent have been having trouble with the RingCX for Salesforce integration. It seems the app will intermittently freeze and then drops the call. We have been working with RC support and they recommended updating to the latest version of the app, 1.10 but that isn’t helping. Anyone have any thoughts or ideas? There is zero issues when using the engage.ringcentral.com portal. This is just happening with Salesforce. 

I keep getting a 502 Bad Gateway error when attempting to obtain an access token using JWT, but am not sure why this is happening.Powershell code:$RC_SERVER_URL="https://platform.devtest.ringcentral.com" $RC_CLIENT_ID="T2......" # Copied from the app I created $RC_CLIENT_SECRET="v8d......" # Copied from the app I created $RC_JWT_TOKEN = "eyJra....." # Created under My Account > Credentials and given specific authorization to the app Client ID above # as per https://developers.ringcentral.com/guide/authentication/jwt-flow#technical-discussion $splat = @{     Method  = "POST"     Uri     = $RC_SERVER_URL + "/restapi/oauth/token"     ContentType = 'application/x-www-form-urlencoded'     headers = @{            Accept = 'application/json'         Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::Unicode.GetBytes("${RC_CLIENT_ID}:${RC_CLIENT_SECRET}"))     }     body    = @{

Since 7/3, our RingCX agent have been having trouble with the RingCX for Salesforce integration. It seems the app will intermittently freeze and then drops the call. We have been working with RC support and they recommended updating to the latest version of the app, 1.10 but that isn’t helping. Anyone have any thoughts or ideas? There is zero issues when using the engage.ringcentral.com portal. This is just happening with Salesforce. 

Hi all!  I love the Poly Savi 8200 Headset and I was using it with RC for about a week or two without issue.   All the sudden I can hardly hear my callers and it appears that they can hear me ok. I have the volume on the highest setting, both on the base and the earpiece (and in settings of RC).  Is there a fix for this?  I’m using a wired headset for now but I’d love to go back to my on-ear headset so I don’t dent my hair :(  Thanks!

Is it possible to select a voicemail from the RC desktop application and have it playback through your desk phone?  I’m trying to search and see if this feature exists but I’m not having any luck.  I know you can play a voicemail from the RC app and listen to it directly on the computer but what if I don’t have speakers or headphones?  I want to select a voicemail from the app and play it back on my desk phone.

HI, I can't remember how to connect the mobile app to our system for a new user.  I thought I remembered sending out an invite email, but I can't find that option in the admin portal.

Some long time clients are reporting that when they call, their phone number is flagged wrongly as Spam, how can I disable this feature so that their calls are no longer flagged as Spam?

Not sure quite what I did, but suddenly if I dial another person’s extension, it not only doesn’t display their name, but doesn’t show me if they are on another call. Help! 😮

Hello,Hoping for some help.Today our system suddenly stopped accepting button presses from the IVR menu. When you call in, it reads the prompt, but no matter which button is pressed, nothing happens. We haven’t made any changes to the system and it was working fine for ~2 years up until now.Any help would be great!

HI, I can't remember how to connect the mobile app to our system for a new user.  I thought I remembered sending out an invite email, but I can't find that option in the admin portal.

WHEN DND IS ON CAN I HAVE THE CALLS FORWARDED TO A DIFFERENT EXTENSION?OR IS THERE A WAY TO FORWARD CALLS FROM THE DESK PHONE?

I NEED EXAMPLES OF WHAT A SUCCESSFUL TCR APPLICATION FORM LOOKS LIKE. PLEASE SHARE YOUR INSIGHTS.

we recently migrated over to RingCentral service but have not activated the SMS feature.  I am trying to get pricing before I turn it on.  The exact cost, monthly fees, setup fees, cost per message etc 

My company is having some difficulty setting up text messaging through Ring Central. In the Admin portal, it says our TCR was registered. However, we still don’t have the ability to send TEXT messages. We reached out to their support and received some very unprofessionally written responses. These emails basically said we need to add language about how users can opt-in, opt-out, etc. of our text messages. However, we do not plan on running SMS campaigns, nor collecting phone numbers. We simply want to message someone on their phone, like you can do through Google Voice (which is what we used before). We are now being told to seek legal counsel for this issue, when I am not sure why.  Has anyone else run into this issue and if so, how was it solved? Thank you. 

I created a contact in my RingCentral app for a business.  I entered their main phone number as their “business” number.  I entered their fax number as their “fax” number.  However, when I tried to send a fax, it send to their business number.  There was no opportunity for me to select which number although, again, I did designate their fax number as a “fax” number.  The fax obviously failed.  Other than deleting the business number altogether or, alternatively, not using the contact to send the fax but instead manually entering the information, is there a way to send them a fax to the correct number?

I would like to make calls that I receive to a ring group be silent but have my camera LED flash. Can this be done in RingCentral? I am using the Android app version 24.2.30.400617.

I have recently purchased a Cisco ATA 191 for use with an analog phone system I need for a specific use case. I can successfully provision the ATA, but after a successful provisioning the device never shows as online, and does not work with any analog phone that I try.  My guess is I have to configure something on the ATA itself regarding TLS connection settings, but I can’t find any documentation anywhere to guide me through this process. The only thread I can find on the RingCentral community points to a help article that now redirects to a 404 page.Can anyone provide any help?

We are just putting out phones out on site and some are not getting any IP.  when trying to login to the web interface admin/admin does not work. could it be a firmware upgrade problem ?ThanksAndy

Is there any custom reporting to pull information from user accounts? Like users forwarding their extension, or that have a custom voicemail message set.