Get Ready for Our Live Advanced Support AMA Webinar – Ask Anything About RingEX!
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Hey, Friends!Want to draw your attention to a great webinar coming up on February 24th at 10:00 AM PT/1:00 PM ET!The Analytics Team will be doing a deep dive into analytics for RingCentral Video. It's a great opportunity to learn how to manage the system, troubleshoot issues, and understand performance. Please make sure to register by clicking HERE!Feel free to ask questions in the comments and we'll make sure to share them with the Analytics Team.
Hey, Champions!Just wanted to make sure you have visibility on an opportunity to give feedback on the development of a resource center on the RingCentral Desktop app.Please connect with Yudi via this link:https://community.ringcentral.com/questions/95721/recruiting-user-feedback-on-the-new-design-on-reso.html
Hi users! Our designer is working on the "resource center" - a single visible location for users to discover features, learn more about the product, and get help at their time of needs. The design is brand new, and we would love to get some feedback from you and incorporate your ideas into our design. Please let us know if you are interested in participating in design feedback and user testing sessions. If you are interested in, please send an email to yudi.he@ringcentral.com, and we would love to connect with you :D Thank you!
Your video meetings are about to get even better. We’re updating your RingCentral Office plan at no additional cost with RingCentral Video from the older capability of RingCentral Meetings.Your RingCentral Office account will be upgraded to RingCentral Video as the video meeting during 2021. You will receive at least 30 days advanced notice with details. Let us know if you are interested in upgrading to RingCentral Video now.Once your account has been upgraded, you and your team will have access to these great new features:Guests can join meetings instantly from a browser with no download, sign in, or sign up requiredSwitch back-and-forth between phone and computer during a live meetingGo from a phone call to a video meeting to a screen share with one clickUse analytics to understand and improve how your team is using videoWe've put together some additional guides for users and admins on how to start using RingCentral Video once you've migrated. Learn more here:For UsersF
Whether the hybrid workforce is the new norm (or not), IT remains essential to the strategy for leadership. Their feedback on how to navigate business productivity to how to best collaborate with customers and colleagues is at the forefront of the ever expanding role in the modern day workplace. With the pandemic almost a year under our belts, what have we learned? What would we have done differently? What are the gotchas that we didn’t anticipate.In this panel, we will have Chad, Jace, and Brandon their experiences with management, facilities, and employees. Join us on Thursday, January 28th at 10am Pacific /1pm Eastern for an hour. Register now: https://webinar.ringcentral.com/webinar/register/WN_AXxTFfK2RIqTwFGulm3GTA
Hey, Team! We're curious about who is using the new RingCentral app and who isn't.We'd love your feedback!Please share your answer in the survey below!Also, please share any additional thoughts on the subject in the comments.We're eager to hear from you.
Here's the RingCentral University Webinars for February 2021. Check it out!Thursday, 11 @ 01:00 PM MST - RingCentral Office: Feature Release WebinarJoin us for a review of the new RingCentral Office features being released in Q1 of 2021.Thursday, 18 @ 10:00 AM MST - Contact Center: Ask the ExpertOverview: (60 min) This hour is dedicated to RingCentral customers that need additional training. We can cover anything RingCentral Contact Center. Please come with questions to ask the RingCentral experts.Friday, 19 @ 10:00 AM MST - RingCentral Office: Ask the Expert(60 min) Welcome to RingCentral University Office Hours! This hour is dedicated to RingCentral customers that need additional training. We can cover anything from the RingCentral Admin Portal, the RingCentral App, and RingCentral Meetings. Please come with questions to ask the RingCentral experts.Thursday, 25 @ 10:00 AM MST - Contact Center: Admin Basics
Here's the first upcoming RingCentral University's Webinars this new year.Thursday, 14 @ 10:00 AM MST - Contact Center - Customer Reports Examples"Creating custom reports can help reveal vital information about your contact center. Join us as we walk through creating two useful custom reports."Wednesday, 20 @ 10:00 AM MST - RingCentral Office - End User Basics"This introductory webinar is designed to provide an overview on how to get started using RingCentral. Attendees will learn to customize settings, perform basic operations like call forwarding, enabling and checking voicemail, and hosting audio or video conferences in the RingCentral solution."Thursday, 21 @ 10:00 AM MST - Contact Center: Ask the Expert"Overview: (60 min) This hour is dedicated to RingCentral customers that need additional training. We can cover anything RingCentral Contact Center. Please come with questions to ask the RingCentral experts." Friday, 22 @ 10:00 AM MST - RingCent
Welcome to 2021!We're really excited to create a much more active Community here and we're counting on your expert feedback to help us craft a space that is meaningful and helpful to you. So, I'm asking...What would you like to see in this Community?Pull no punches! Share what needs to go, what needs to stay, and what you'd like to see as we move forward. I know this is a long time coming and I can't promise that we'll be able to tackle everything that is recommended, but I'd like to get a start on creating something that makes a difference for the people that come to this Community and who give the most support to others. This is a focus of mine for the new year and I hope you'll bend my ear when you have feedback. Looking forward!
I know that I can compose a group text using the PC softphone. Great. But if someone else initiates a group text, I only see the person who initiated the conversation, not the whole group, so there is no way to reply to all. Am I doing something wrong? If this is a known issue, when will it be resolved. As more and more folks use texting for business instead of email it is becoming a severe problem.
The RingCentral App Gallery has a new look and feel!With the new launch of Collections, you can discover apps based on your use case and business need!Check out the new RingCentral App Gallery HERE!
RingCentral Glip: Integrated Video Meetings & Team Messaging for FreeAre you a new Glip user? Just getting started?Welcome! We’re so glad to have you!Glip is a new Smart Video Meetings solution that combines video meetings and team messaging. Meetings can fit up to 100 participants with a 24 hour time limit. Enjoy features such as emoji reactions, virtual backgrounds, closed captions and more! And you can rest assured that it’s all built on RingCentral’s carrier-grade security and reliability.Not sure what type of Account you have? Learn more below:Glip Pro & Glip Pro +RingCentral OfficeWe’ve compiled some helpful information and Knowledge Base articles to support you as you explore and use Glip by RingCentral.If you have questions, please post them here in the comments and we’ll make sure you get your questions answered!General InformationRingCentral Glip Pro FAQIntro to RingCentral Glip Pro and Glip Pro+Sign up for a RingCentral Glip Pro AccountH
Hey, team! RingCentral Virtual Backgrounds for RingCentral Video is now available for open beta for all customers on Web, Desktop, and Mobile. Here is the Knowledge Base Article to enable the feature: https://support.ringcentral.com/article/Enable-Virtual-Background-RingCentral-Video.html Please dig in and share your feedback! Excited to hear from you!
We’re happy to announce the RingCentral Developers fall ’20 Release which includes new core APIs, SDK enhancements along with new and updated Developer Guides and Developer Experience. Read more here!
No purchase necessary. Void where prohibited or restricted. Open to RingCentral community members only. Must be 18 or older and at least the age of majority in your jurisdiction of residence and a resident of the United States or Canada (excl. Quebec). RingCentral (and its affiliates’) employees and their family members are not eligible. Begins December 1, 2020, and ends December 31, 2020.Official Rules:RingCentral, Inc. - December 2020 New Community Member Sweepstakes Promotion- Official RulesPLEASE BE ADVISED THAT YOU HAVE NOT YET WON. NO PURCHASE OF ANY KIND IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCE OF WINNING. VOID WHERE PROHIBITED.The December 2020 New Community Member Sweepstakes Promotion (the “Promotion”) is sponsored and administered by RingCentral, Inc. (“RingCentral”), 20 Davis Drive, Belmont, CA 94002. The Promotion is governed by these official rules (“Official Rules”). By participating in the Prom
We know that Small Business Saturday is an important part of many business owners' plans - especially this year.RingCentral is here to help with some really powerful tips! Click the image below to learn more!
Community Members!Our User Experience team is designing a new experience for users to get help from an in-app help center. They would like to chat with YOU on your current experience of getting help and want to show you some new designs for feedback. If you are interested, reach out to us at Community.Support@RingCentral.com. We would love to hear your experience, feedback, and suggestions about building this new in-app help center experience with you together!
Incident Summary:A portion of RingCentral customers may be experiencing failed inbound calls and faxes to Canada over multiple carriers.Start Time:Oct 29, 10:33 PDTUpdate:RingCentral continues to monitor the fiber cut and remains in contact with the underlying carrier. The current estimated time to resolution for this issue is this afternoon. Further updates will be provided in the afternoon, or when there is a significant change in status.Additional Resources for Information:Please note that the incident above may or may not be affecting your account. You can find more information at the RingCentral Service Status Site. You can view the service status specific to the network segment where your account resides. You will need to log in with your password so we can identify your account.
Get ready for three days of expert led sessions that will help you revolutionize your business communications. Join us for keynotes, exciting product announcements, hear from our executive leaders, customers, and jump into code with our developers as we take a look at the state and future of communications and the power of the RingCentral platform.Learn more & register here!
If you log in to create a support case and are receiving the logged out screen, please refresh the page!Our team has identified an issue where even after a successful login, the support site is still showing the same logged out version. This is being investigated.While a resolution is being looked at, please refresh the page as a workaround, and proceed to create a case.
So pleased to announce that our October Feature Release is here!And this one includes DARK MODE which many of you have been asking for - make the switch and let us know how you like it!See all the highlights HERE!
RingCentral is sponsoring the Small Business School Challenge (SBSC) competition where MBAs from leading business schools will help small business owners in a 48-hour virtual workshop, from October 15–17th.This virtual accelerated workshop and competition brings together hundreds of MBA students and business leaders to strategize and help small businesses succeed.Click HERE to register your small business! And if you know an MBA student that might fit in perfectly, click HERE for the Student Application.Applications accepted until September 25th.
Submitting and Voting for Product IdeasWith our new Community platform comes a new Ideas platform, which is directly integrated into the current Product workflow. This is the platform our Product team uses internally. Start the process by selecting Share an Idea at the top of the Community or by going to ideas.ringcentral.com!To get the most out of this new platform and our partnership with Product, we’ve put together a few guidelines and reminders about the idea submission and feature request process.Search FirstYou have a great idea and can’t wait to share it-- take a moment to search and see if someone else has already posted this idea, and cast your vote for it. If you post something that has already been posted, it will be merged into the originally posted idea.The Community team audits every idea to ensure that we are reporting the most accurate information to our Product team.One Submission = One IdeaTo make sure that your idea or feature request is prioritized appro
Wednesday, September 02 @ 9:00 AM MST - Getting Started with RingCentralhttps://webinar.ringcentral.com/webinar/register/WN_6e0sI-DzSTyi991w2-C49QWednesday, September 09 @ 9:00 AM MST - Getting Started with RingCentralhttps://webinar.ringcentral.com/webinar/register/WN_XtTZEfpcRBCT2qDMYSAMAAWednesday, September 16 @ 9:00 AM MST - Getting Started with RingCentralhttps://webinar.ringcentral.com/webinar/register/WN_MbIGHEvuSiKEGCOYUvHJvAWednesday, September 23 @ 9:00 AM MST - Getting Started with RingCentralhttps://webinar.ringcentral.com/webinar/register/WN_T4JwiQzoTLmbH3iFQ3ALPQ
Hello new RingCentral friends,We’re excited to be a part of your RingCentral Onboarding experience!If you’re looking to learn more about the benefits of having message, phone, and video all in one app - you’re in the right place.If you love the flexibility of making quick transitions from desktop to mobile and back without a drop in your connection - boy, do we have some cool tips and tricks for you.If you’re DIY and like having all the resources at your fingertips - we’ve got that in spades.Join Kyle for his Coffee Kick-off webinars (Starting this Friday, August 28th at 8:00 AM PST/11:00 AM EST) happening every Friday that help you navigate your new RingCentral tools.Click HERE to registerWe’ll be keeping this thread open for questions, ideas, and feedback! Come back here if we can help to clarify or add to the new information Kyle has shared.The Community team is here to help you tackle your challenges or point you in the right direction.
We can’t know everything, but we can help point you in the right direction with these resources:
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