Developer Platform, APIs, & Integrations

Our users use the RC Phone app (the soft phone). It is installed on each desktop. We have a .NET app that currently uses the password flow to auth:await restClient.Authorize(Username, Extension, Password);The app uses CallOut to make calls:await restClient.Restapi().Account().Telephony().CallOut().Post(makeCallOutRequest);This method inits the soft phone to make the call. If the user needs to navigate a phone tree, they can use the numpad on the soft phone. We have to switch to JWT flow before March, so I created a new app and a JWT token to auth using JWT. I switched the client ID and client secret from the password flow app to the JWT flow app and can successfully authenticate:await restClient.Authorize(rcJwtToken);The problem is that I am no longer able to make calls, as I keep getting "CMN-102", which indicates a "Resource for parameter [deviceId] is not found".

Hi, Why does our main number show as a potential spam?

We have successfully made call outs for certain Device IDs, but we have one that returns CMN-102 resource for parameter deviceID not found. Everyone is using an application that returns a deviceID.

I am getting CallFailed error code when sending some of the faxes, what does it mean exactly? Is it because something went wrong from the receiver end ?

Hi everyone, I get a CMN-414 error. Cannot find it in error code list of API references. Any ideas why this may be happening?

My company would like to send an SMS to users automatically based on an event that would trigger the text. 1.) Would we be able to use our company number(Or any number) to send the message instead of the one assigned in production? I noticed that there is a "from" field in the API, but just wanted to make sure. 2.) Does RingCentral keep track of Phone Numbers that have Opted-in SMS

I want to test the conference call functionality in ringcentral WebPhone Demo. can you please tell me the steps of this

I want to test the conference call functionality in ringcentral WebPhone Demo. can you please tell me the steps of this

In versiones 6.25 and 6.25.1 we are not able to list any existing SMS for the account and also cannot write new SMS.SMS history looks empty, but we already have a lot SMS created from or received in the RingCentral desktop app:Also, we are not able to send messages from Salesforce app because there is not an input to write and neither the 'Send' button

I login in RingCentral WebPhone Demo https://ringcentral.github.io/ringcentral-web-phone/

Hi, I know it is possible to add Phone Numbers to the Inventory via the API but is it possible to add a Phone Number to the account as a "substitute caller IDs/forwarded number" via the API?In Service, these are added via the "

Hey,I'm trying to send an SMS through APIs but It respond with "Message status: SendingFailed", Although I've followed everything mentioned in the guide

Hey,I've a RingCentral account on the desktop app with a phone number and contacts attached, I wanted to start using the developer section for this account. Any idea how do I can connect both accounts or extend one, also is there any extra cost as I want to only send SMS messages through developer things?

We host electronic health records and want to fetch inbound faxes for multiple RC clinic clients via a schedule job. I am all confused over the terminology and the right approach. From the developer console, we have the Client ID and secret along with JWT. Is that belong to our application? Based on what I read, it seems we should use the JWT authentication for each of our client, does that means each client login on their own account, launch their developer console and somehow get the JWT token to us? When the getting start page stated Client ID, is it our app client ID or the client account Client ID?If someone can guide us on the roadmap, we would really appreciate it. We want to transition our clients from faxage.com to RC.

Want to be able to call out in the app and my cell phone ring app via the main line, blocked from doing so

We are reviewing the Call Streaming feature located here: https://developers.ringcentral.com/engage/voice/guide/workforce/call-streaming/getting-startedIs this available or related to call monitoring? We have call monitoring setup and need to have live transcriptions.

We are developing an application in Python and need to connect to a manually provisioned phone in RingCentral. We've been searching for a library that's compatible with RingCentrals requirements.Is there a Python library that RingCentral recommends/uses for VOIP/TLS?

Hello,We are using this endpoint to list all devices in the account: /restapi/v1.0/account/~/extension/~/deviceWe find our test device, and have used the Device ID to make outbound calls. However, another phone has been set up for testing, and that phone does not show up when we list devices. The user has shown they have installed the same phone app.Thanks,George

Hi, I have been tasked with implementing Click2Call within ServiceNow to use our RingCentral phone application. Having studied the various ways to do this, using the RingCentral SDK library appears to fulfill all our requirements. However, I cannot see anywhere how I can install this SDK in ServiceNow. Anybody know?

Dear RingCentral Support Team/Community Members,For one of our application, we are using RingCentral Api to develop Send SMS feature. Weve followed steps as per RingCentral help documentation to generate OAuth token to send sms. We are NOT able to identify root cause why following api returns 400 error?Can you please help us to sort out this issue? Please refer following snaps that weve tried to retrieve oAuth token.Thanks in advance!!

Hello, having issues with my RingCentral app and RingCentral web (chrome) I am unable to rcvd or make calls the phone button does not highlight green its GRAY. I have restarted my computer few times my RingCentral shows I am completely ''OFFLINE'' BUT when I log on my cell phone app everything works OK any advice.

I making call log request using JWT token i think its tied to only one extension hence returning only fax logs.please suggest how do i generalize JWT token or any other ways to get all logs

I am not getting sms enabled phone number despite several configuration changes. The latest change was to reassign the company number to a user x102 with Auto Receptionist permissions enabled. Still no go. Following online guide. please advise

I'm converting a Winforms app written in 2016 to core using RingCentral.Net 6.1.0. I've studied GitHub code and only need Oauth like we've been doing since 2016. I can instantiate and add an extension successfully to the RestClient but when I make an API call I get a null object reference. Debugging the RestClient object the token is null. The exception message isn't clear what is null, except I can see the Token property of the RestClient is null. See below.