Developer Platform, APIs, & Integrations

We've run into some weirdness with an install of RC Phone version 23.3.1 on one of our users' systems. It started triggering a "Calling Unavailable" error at the top of the app. Usually this is a temporary thing when we see it, but for this given user it has been persistent. As such, we took the following steps:Had the user reboot her network equipment, as this was at her house, as well as her laptop. No change.Confirmed that her laptop had otherwise functional Internet access, which it did. No change.Confirmed that the user could sign in to RingCentral.com, which she could, but the web version of the app stated that only emergency calling was available, so obviously no change there.Disabled her VPN connection as a troubleshooting step, although our VPN is configured to route RC traffic through a split tunnel over the Internet and not through our VPN so it shouldn't have mattered. No change.Uninstalled RC Phone, purged the contents of C:Users<username>AppDat

Since Zoho CRM for RingCentral isn't supported by RingCX, I'm trying to call the Zoho CRM API using the WWW tool in RingCX Admin to find a contact using a phone number. No matter what I pass in the header, I get this error: { "readyState": 0, "status": 0, "statusText": "error" }Is there something I can do so I can get a non-error result in this tool? The exact same call works fine in Postman...

I'm using the RingCX Voice Script Designer. My script displays a URL popup window immediately when someone calls. This works fine. However, I want to obtain the caller ID (phone number) of the person calling so I can pass this as a parameter for my URL. Unfortunately, I'm not finding any documentation about how to access the caller phone number in RC script. It looks like the call detail is accessible by running Cloud reports and Realtime report but this seems like overkill just to get the phone number of the current caller. Does anyone know any easy way to get this in Javascript?

I'm looking for API or webhook that can get the user list data in admin portal regularly and automatically.It need to get customized data for each client such as extension, email, role, direct dial number (DID) in Excel data and automatically emailed to us.Please let me know it there are these.

I'm successfully listing devices, and I can identify my phone in the list. I want to do a make call out with this information, but I've tried several ID fields in the returned data, I'm not sure which one is correct. I'm getting CMN-102 error that the Device ID is not valid. Which of the ID fields returned from List Devices should be used? The ID field directly after URI in the Records Array?

I am using JWT Authentication and when I try to create a callout request, I am getting Resource for parameter [deviceId] is not found. Can someone point out what I am missing here?Little more context: In production, we have 9 Lines and we need to perform callout from those lines in parallel. For now, I am just trying to build a POC with one line. Device is Online and is hardphone.Code looks like this:var restClient = new RestClient("CLIENTID", "CLIENTSECRET", true); //Have await restClient.Authorize("JWT TOKEN"); var parameters = new MakeCallOutRequest { from = new MakeCallOutCallerInfoRequestFrom { deviceId = "device_id" }, //Line 5 device id to = new MakeCallOutCallerInfoRequestTo { phoneNumber = "PHONE TO CALL" } }; var resp = await restClient.Restapi().Account().Telephony().CallOut().Post(parameters); //getting error here

Hi can you enable SMS for this account? Phone number: +19169991424

I noticed that in our custom fax cover sheet, despite matching the code on the RingCentral fax cover sheets, the phone & fax numbers do not populate. I tested it on the RingCentral provided fax cover sheets also, and it is the same - phone & fax number do not populate. Can this be fixed? What is the correct code?

I was trying out the SMS Quickstart IN JavaScript and I keep getting a SendingFailed Message Status. The tutorial is simple to follow, so I'm not sure what I'm getting wrong. I'm using my personal cell for the RECIPIENT_NUMBER

Still new developing with this platform. I am running a python script that fetches an access token that is stored in our system and used by other processes to access information. The access token is generated using the jwt auth flow. Why will there sometimes be multiple auth requests listed in the integration API call history done in a short amount of time. Only one process calls this app and the token is generated every 15 mins.Are there other processes behind the scene that generate bearer tokens that could explain this?Thanks!

Hi,I need to emulate incomming calls into ringcentral. Found there was Studio but it looks like it is obsolete. So please suggest. Link to studio doc: https://support.ringcentral.com/article-v2/Studio-Simulate-an-Inbound-Call-RingCentral-Contact-Center.html?brand=RC_US&product=RingCentral_Contact_Center&language=en_US

Hi,I am currently working on a use case involving JWT (JSON Web Token) authentication. In this scenario, clients will generate JWTs for my application using a specific client ID of my application. A potential requirement we are considering is for clients to be aware of the permission scopes that have been enabled for my application.Could you please advise if there is a mechanism available for users of my application to access this information regarding the permission scopes associated with the JWTs created via the client ID?Best regards,Aleksandar Misljenovic

I have a webhook that takes in events from /account/~/telephony/sessions. After a call is started, the following events comes in: {'uuid': '7797363007370040051','event': '/restapi/v1.0/account/2372180004/extension/2372180004/telephony/sessions', 'timestamp': '2023-11-24T21:54:12.910Z','subscriptionId': '0cdd42b0-8039-425c-bdc2-be66d53c25c7','ownerId': '2372180004','body': {'sequence': 7,'sessionId': '972044820005','telephonySessionId': 's-a0e174f191008z18c03535d88za351b10000','serverId': '10.14.23.79.TAM','eventTime': '2023-11-24T21:54:12.842Z','parties': [{'accountId': '2372180004','extensionId': '2372180004','id': 'p-a0e174f191008z18c03535d88za351b10000-2','direction': 'Inbound','to': {'phoneNumber': [NUMBER],'name': [NAME],'ext

Our company uses a blend of MVP and ringCX. Our inbound calls get routed through MVP into ringCX. Currently all of our agents are not setup to allow Off-Hook Calls. To use api generated calls agents must be set up to allow Off-Hook calls. Will this affect our inbound qeueu's? If so, how?

1. Is there a way to make a text template? Example: Hello, this is (name from company), please send picture here.2. Can this be pinned somewhere for quick access?3. Can it be made sharable between the users on our account?

Hi, I'm pulling data from the /completed/contacts endpoint of the NICE reporting API and I can't find a way to see whether an outbound call (isOutbound = TRUE) was answered or not. If I base a non-answer on when the agentSeconds = 0, I get really high answer rates (98%) I believe because agentSeconds includes time spent leaving a voicemail which I don't want to count as answered. If I base a non-answer on when the primaryDispositionId is not null, I still get very high answer rates (98%). The only values in our data for dispositionNotes are Busy, Invalid Number, and No Answer. Is there a way that outbound voicemails or non-answers are tracked in the /completed/contacts data that I'm missing? Do we need to reconfigure our API to begin tracking that? Thanks

Is there an API to unassign phone numbers/ move phone numbers to inventory? I tried this POST command to remove a phone number from an extension: https://developers.ringcentral.com/api-reference/Phone-Numbers/addNumbersToInventoryV2 but it gave a forbidden warning saying I'm out of licenses. Is this the wrong command and is there a right one?

i am faceing this issue in my reactjs applicationsmy package.jsonwebpack.config.js file

I am using node-red to monitor a PLC and send a text message for alerts and reply to reset functions. I have the It was working perfectly until November 11, 2023. Now I receive the error "TypeError: node.credsNode.addEventListener is not a function" when I try to send or query for messages.I am able to send text messages through the deskop RingCentral App but not using the API.

Their is a dashboard migration schedule starting Dec. and running 6 to 8 weeks. The question agent home screen is on the old dashboard. Does the agents have to load the home screen on the new dashboard? Home screen the CXOne remembers the screen that you logout on the next time you login it will take the agent to the home screen (dashboard).

The websocket connection was successfully established and server notifications were received but timed out after a few minutes. How can we restore it and keep it alive? Any help regarding would be appreciated.

https://developers.ringcentral.com/guide/voice/conference gives an example of adding the first caller to a conference using the Web Phone SDK. But how do I add the first caller from the backend?

Getting error:{"errorCode": "CMN-201","message": "Service Temporary Unavailable","errors": [{"errorCode": "CMN-201","message": "Service Temporary Unavailable"}]}Phone number: 14127701233

Hey folks,I'm trying to set up Einstein Conversation Insights with Ring Central. This is listed as supported by both Ring Central & Salesforce.After configuring, setup fails. The only error I can see in my RingCentral app is: OAU-352. This appears when trying to GET restapi/oauth/userinfo.This error is not listed anywhere that I can see in available docs, or within this comunity.Does anyone have any insight?

I would like all company calls to be forward to either my RC softphone number or my personal cell. Any thoughts on how to do this?