Integrations: App Connect

We are thankful for this latest update to App Connect, a fast-follow on yesterday’s release of 1.3.6. This version comes with more controls to help better manage and control call log syncing behaviors. If you have been following along, users have been reporting problems with call logging -- this release should help alleviate those issues. In the release:We added a new setting to toggle on/off retroactive logging. This can be helpful to improve performance by reducing the amount of syncing taking place between the client and server. We reduced the number of API calls being made by App Connect during call log synchronization process to increase performance and reduce the risk of being rate-limited. We optimized how admins synchronize admin-managed settings.We are continuing to invest in App Connect's call logging system to meet the growing demand and popularity of App Connect. Thank you everyone for supporting this project with your patience, feedback, and engagement here and with the te

The latest version of App Connect, version 1.3.6, addresses a myriad of issues that many users have shared with us. Most notably, we have worked to enhance admin-managed settings to help settings be distributed and updated across an organization more quickly and seamlessly. We also have introduced a new trial-mode for server-side call logging so admins can test the feature before deploying across their whole company. Let's look at all the updates in this release.FrameworkAdmin-managed settings are now updated automatically at a set interval, and whenever users access the Settings tab. Admins can have greater confidence that when they change settings, those settings will propagate more quickly and easily. We fixed an issue with retroactive logging, and now include a link to a recording if it is available. We have enhanced the display of settings to provide more helpful descriptions. We moved the "Call log details" settings group under "Call and SMS logging". Server-side logging has a tr

When using App Connect with the Redtail CRM to log our calls we observed that the time is entered in as GMT, and does not use our actual local time. I have checked that both RingCentral and Redtail to confirm the correct time zones are specified. 

Following on from comments and discussion in other threads, I’m creating this post for discussion of building analytics/reporting into app. For me, having analytics, particularly usage stats is integral for tracking adoption and seeing the success of a product. The usage stats would be referenced by myself but also other stakeholders such as our Performance and L&D departments. A few things I feel would be good to see: User logins (e.g Number of unique logins within a time frame and last login time) Feature usage (e.g Number of times AI was switched on, number of Notes saved to Bullhorn, etc) General stats (Number of calls made & received through the extension, number of SMS)Will definitely be other things worth tracking but these are the initial ones that I think would be good to see.fyi ​@ByrneReese 

Good afternoon, support team, We are in the progress of deploying the RingCentral CRM extension in NetSuite ERP as a replacement of soon decommissioned Tenfold CRM adapter (end of December 2024).While testing the RingCentral CRM extension, we came across the significant roadblock which doesn’t allow to recognize the contact record for log of call registration (on the level of contact)IssueAfter completing the call from NetSuite contact record, user gets the below error message.The call log is then not registered neither on the contact level (for obvious reason of not being able to find the match), or on the company level either.Error message ScenarioThis event occurs in the scenario when company record hosts multiple contact records with the same “Main Phone”. When user is calling the main line from the contact record - the activity is not recognized due to the missing match.Company view - list of contacts Native NetSuite behaviors governs the main phone number on the contact level. Co

We have been receiving reports from Bullhorn users about connection issues and timeouts when logging calls. Thank you everyone who came forward to report this issue. Our engineers are looking into it, and think they found the problem. They are working to release an update shortly. This change will be on our backend, so there is no need to install or upgrade App Connect to a new version. Thank you so much for your patience and understanding while we resolve this issue.If you are experiencing this issue, please post a comment below. Doing so will alert you when we post an update about this issue. Update: January 25 - a fix was deployed which we believe will help resolve this issue. Update: March 21 - after several weeks of running smoothly without incident, we consider this issue resolved. 

Is it possible to surface the “Render Quick Access Button” setting to the admin settings, or introducing size options for it? We’re seeing users complaining about the size of the icon, so we’d like to either resize it, or hide it

I have made several calls through the PipeDrive App and get bad connection. It happens about every 3 out of 10 calls 

When using the RC App Connect extension with Bullhorn (our ATS) we are unable to successfully use the extension.  Either it is not logging calls in our ATS as it should, but most often we are receiving error messages saying “Cannot connect to the server. Please retry later.” with screenshots attached.We are not able to make any calls, or ultimately click on anything until the error banner disappears or is exited out of.  However, as we soon as we try to make another call the same error message pops up again to the point where colleagues are trying 5-6+ times to dial out and are not able to due to the extension.  This is occurring in both office and WFH settings so not a network issue and have confirmed with our internal IT there are no security issues or obstacles that would be effecting this.

where do i submit an error now in the app, I don't see it.

Exciting updates to the NetSuite Adapter for App Connect! These enhancements are now available to all NetSuite users. There is no need to update to App Connect itself. Here's what's new:Fix: We've addressed the issue with the phone call log's "Date" and "Completed Date" fields, which previously displayed one day prior to the actual call start date. Sales Order associations: Calls can now be associated with sales order objects linked to the corresponding contact of the given phone call. This enhancement ensures that call details are easily accessible from the Communication → User Notes field under Sales Order objects, making it simpler to track and manage interactions. Phone Call Details: We have added new fields for Note, Summary, Contact Number, Result, Date/Time, and Duration under the Message section in phone calls. These fields can be managed through the Call Log Details settings area in App Connect, giving you better control over what information is logged.Stay tuned for more upda

Adding Freshdesk to App Connect would be great.

🎉 Happy New Year! 🎉We are thrilled to share our continued commitment to enhancing your RingCentral experience. We are still working to refine some of the features we pushed hard to deliver at the end of last year, including integration with RingCentral's AI Assistant and the automatic logging of calls via a server-side service. Meanwhile, we wanted to provide a glimpse of what's coming in the next quarter:Server-side call logging for all supported CRMs and adapters: Expanding our automatic call logging capabilities to be compatible with a broader range of CRMs. Contact Search: You will soon be able to manually link phone calls to any contact in your CRM via a simple search, providing a streamlined and efficient workflow. SalesOrder associations in NetSuite. Later this month you will be able link calls to Sales Order objects in NetSuite - a feature requested by our community.  Extensible Widget Framework: A new framework for developers, allowing adapters to inject data from the CRM di

We leverage call queues for most of our departments, so user calls our main line, presses a number, a group of RC users are rung, and one of them answers. I’m not sure if I’m not seeing the answer, but I wanted to verify whether or not queue calls would be picked up by the App Connect/BH integration and log as a call note? I’m assuming it would, but want to verify

Hi there,Is there any way to report on which users are using App Connect? I’m not finding anything in RingCentral that seems to allow us to get a report on apps being used, or a way to get that info from App Connect directly

Hey, App Connect Community!We hope you're enjoying all the features and improvements in App Connect as much as we loved creating them for you. Our team puts a lot of effort into listening to your feedback, and ensuring we are responsive to your needs. We aim to deliver thoughtful and valuable features that enhance your experience.If you've noticed these qualities in our work and appreciate the effort, we would be incredibly grateful if you could take a moment to write a quick review of App Connect in the Google Chrome store. We understand we asked this before the holidays, but recognizing that everyone was understandably busy, we'd like to kindly ask one more time.Your ratings and reviews are invaluable to us, and they help us continue to improve and provide the best service possible. If you have a moment, please show your appreciation by submitting a quick rating and review on the Google Chrome store.Thank you for being part of our community and supporting App Connect! 

I am unable to connect my Ringcentral to my Redtail or my computer.  When I attempt to log in,using the app, I am flagged that the URL is not connected or needs the URL connection.

Hello, I have been asked by my end users if it is possible to make the notes screen in Bullhorn populate while on the call, instead of the log notes screen in the extension, so we can use note templates and @ people to be notified from a note. Is this possible or is there a way to use note templates or @ people from the logging page in the extension? Two other features we had on our previous provider were Voicemail drops, to leave pre recorded messages instead of saying the same thing over and over. This really save a tone of time, for example if you leave 50 messages at 30 seconds each, that’s  25 minutes saved to make more calls! The other feature is an auto/power dialer, so when my end users are working off of a tear sheet in Bullhorn, this dialer will automatically call the next person on the tear sheet after a pre established wrap up time. This again is a huge time saver that makes it so my end users don’t have to constantly switch to new profiles and select the dial button, the d

Hello, We recently onboarded with RingCentral and everything was going smoothly, a few weeks ago we started seeing an error message about calls not logged (picture included) and the call logging page stopped auto populating after the call ended. I have tested this myself so I can confirm that the “Log phone calls automatically” and “Open call logging page after call” options in the settings are turned on. I have found a workaround for the calls not logged error by setting default actions in the Bullhorn options, but my concern is that the default will not always be the best action for that specific note and without the log page auto populating after the call my end users won’t know/remember to change it and our data in Bullhorn will be bad/messy. Are there any suggestions of what we can do on our end to get these features working again properly or is there a fix in the pipeline on the RingCentral side? Thank you! 

Our ring central extension is not syncing any calls or texts into our CRM Pipedrive. When we click the sync button it just goes gray and doesn’t sync any data. Can you please advise?

 Are you encountering the "Clio rate limit reached" error while using App Connect with Clio? We've compiled a few practical tips to help you avoid this issue and ensure a smoother workflow.Understanding the IssueThis error typically arises due to a surge of API requests made to Clio, resulting in Clio blocking these requests to protect its service. This practice is called “rate limiting.” Clio does not provide an option to customize rate limits, making it essential for users to adapt. App Connect is generally efficient with API calls; however, the nature of Clio’s API can sometimes lead to this error.One main factor is that Clio's API is strict about looking up contacts via phone numbers—a feature heavily used by App Connect. Frequently, App Connect may need to make up to five API calls in quick succession to locate a single contact, increasing the likelihood of triggering Clio's rate limit, especially during extensive call logging sessions.Short-Term SolutionPatience is key. When you

Our team’s CRM is Bullhorn and we are having issues with logging SMS messages. We are using version 1.3.1, which I believe is the latest version. When manually clicking the log button, we are not being redirected to the next page. The interface remains on the same page and loads as if it is going to log the messages, but ultimately does not log. We have tried turning on the auto log feature and that has not worked either. We have signed out and signed back into Bullhorn & the extension, have cleared our cache, and have uninstalled the extension and reinstalled. Any recommendations regarding troubleshooting are appreciated.