News & Announcements

Welcome to the final installment of our "Lost in the RingCentral Lingo" series! We've come a long way, from decoding core reports to diving into granular metrics. Now, it's time to zoom out and look at the bigger picture: the distinctions that shed light on how your operations are running and their overall impact on your service delivery.Let's wrap up our journey and get a handle on the key terms that keep your engine running smoothly! 🏁  ⚙️ Process & Impact Distinctions: Keeping Your Engine Running Smoothly!These terms help you understand the "how" and "why" behind your operational efficiency.Agent Schedule Adherence VS Occupancy RateAgent Schedule Adherence (⏰ On Time, Every Time): Measures if your agents are following their work schedules—logged in when they should be, on break when planned. It’s all about discipline and sticking to the plan.\tOccupancy Rate (🏃‍♀️ How Busy Are They?): Measures how much time agents spend actively handling calls or doing related post-call work, c

Thank you to all that joined us in the “What’s New in RingCX, August 21, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Before we get started with all the updates, something new is on the horizon! We’re shaking things up and rebranding our "What's New Webinars." Get ready for a fresh new look and feel—the big reveal is coming soon! Here are some highlights from the webinar that are to look out for!Announcement\tAI for RingCX\tRingCX User Experience\tAI Conversation Intelligence for RingCX\tRingCX Analytics\tPlatform and Integrations\tSummary\t If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: What’s New in RingCX, August 21, 2025Presentation deck: What's New in RingCX August 2025 presentation deckYou can also view recordings of previous webinars here. 

Thank you to all that joined us in our ever exciting What’s New in RingEX last August 19th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!  Before we get started with all the updates, something new is on the horizon! We’re shaking things up and rebranding our "What's New Webinars." Get ready for a fresh new look and feel—the big reveal is coming soon! Here are the things that we’re highlighted in the session: Announcements\tAI for RingEX\tRingEX User Experience\tRingEX Admin\tRingEX Global\tRingCentral Events\tHardware\tPlatforms and Integrations\tSummaryWe understand that not everyone could attend the webinar, but don’t worry because we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here!\tPresentation dec

We’re excited to invite you to another “What’s New in RingEX” webinar this coming August 19, 2025. We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication.  🗓 Date: August 19, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you’re an admin, a user, or simply curious about what’s coming next for RingEX, this is your chance to get the inside scoop and stay ahead of the curve. Be sure to mark your calendar and join us!

Our "Lost in the RingCentral Lingo" series continues! This week, we're building on what we learned about Agent & Performance metrics with a deep dive into the most granular details of your reporting.This time, we're talking about Granularity & Nuance, the subtle yet crucial distinctions that help you move beyond basic metrics to truly understand what's happening with your calls. Let's peel back the data layers together! 📊 Granularity & Nuance: Peeling Back the Data Layers!Sometimes, a single number isn't enough. These distinctions help you get a clearer, more detailed picture!# Voicemail VS % Voicemail# Voicemail (Count): Just the raw number of times someone left a voicemail.\t% Voicemail (Proportion): The percentage of all calls that ended up in voicemail. This is often more insightful, as it highlights the rate of voicemails, which is crucial when call volumes fluctuate.The RingEX vs. RingCX Difference:RingEX: Both the count and percentage are available as KPIs in the Ana

Happy Thursday, RingCentral Community!The weekend is on the horizon, and it's time for our 'Weekend Warm-up'! 🎉Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips all aimed at continually improving RingCentral for you!This week, let's give a shout-out to the heroes behind the scenes: the RingCentral administrators! You’re the ones who keep the lights on and the lines connected. If you could pick ONE feature in the Admin Portal that gives you your ultimate admin superpower, the one that saves you the most time or solves the biggest headaches, what would it be?

Get ready for our “What’s New in RingCX – August 2025” webinar! 🚀 We’ll walk you through the newest updates and upcoming features that will make managing your business communications easier and more efficient. 🗓 Date: August 21, 2025🕒 Time: 9 AM PST | 10 AM MST | 12 PM EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you’re managing, using, or exploring RingCX, this is your moment to get ahead. Save the date , and we’ll see you there! 🚀 

Hey RingCentral Community! 👋Welcome back to our "Lost in the RingCentral Lingo" series! In our last post, we decoded some core reporting distinctions. (Catch up here!) This time, we're putting the spotlight on your most valuable asset: your team! We'll break down the key terms that help you measure agent performance and understand how efficiently your customer interactions are handled. 🚀Let's dive into some common lingo and explore how it applies to both RingEX and RingCX, complete with the official RingCentral Support Articles to back it all up! 🧑‍💻 Agent & Performance Distinctions: Unlocking Your Team's Potential!These terms are your best friends for understanding how your team is performing and how efficiently your customer interactions are handled.Average Speed of Answer (ASA) VS Average Handle Time (AHT)ASA (🏃 How Fast You Pick Up): Measures how quickly calls are answered—specifically, the time from the first ring to the "hello!" It's all about your team's responsiveness.

Thank you to all that joined us in our ever exciting What’s New in RingEX last July 24th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Announcements\tAI for RingEX\tRingEX User Experience\tRingSense AI\tSummaryWe understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here!\tPresentation deck: Click here to view!For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any other questions that you would like to be answered, feel free to drop them down below and we’ll get back to you with the answers.

Hey RingCentral Community Superstars! 👋Guess what? We're back for another round of "Lost in the RingCentral Lingo"! Remember how we tackled some common RC terms last time? (Refresh your memory here!)This time, we're diving headfirst into the exciting (and sometimes dizzying) world of Analytics and Reporting. Think of it as your secret weapon to truly understand what's buzzing in your business from call volumes to customer happiness! 📈Whether you're rockin' RingEX for everyday team comms or running a bustling RingCX contact center, making sense of those metrics is key. So, grab a coffee ☕ (or your beverage of choice) and let's clear up some common confusions with our fun "VS." guide!____________________________________________________________________________________🔍 Core Reporting Distinctions: Your Data's Grand Tour!Let's understand the different "flavors" of data you can explore in your RingCentral Analytics Portal.Historical Reporting VS Real-time ReportingHistorical Reporting (\ud83d

Thank you to all that joined us in the “What’s New in RingCX, July 29, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder!Here are some highlights from the webinar that are to look out for!Announcement\tAI for RingCX\tRingCX User Experience\tRingCX Digital Experience\tAI Quality Management for RingCX\tRingCX Admin\tRingCX Analytics\tSummaryIf you weren't able to attend, don’t worry– we’ve got you covered! You can view the recording and the presentation deck with the link below and stay on top of what’s new with RingCX! Recording: What’s New in RingCX, July 29, 2025Presentation deck: What's New in RingCX July 2025 presentation deckYou can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com.

Hello again RingCentral Community!The weekend is almost here, and we're closing out July with another exciting 'Weekend Warm-up'! 🎉Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you!Last week, you crowned the "Meeting Mind-Reader" as your favorite AI superpower, showing just how much meeting efficiency matters! This week, let's go beyond the AI and talk about the other awesome ways RingCentral helps you host or join truly magical meetings.  What's the ONE non-AI RingCentral feature that makes your meetings smoother, more productive, or just plain better?

We’re excited to invite you to another “What’s New in RingEX” webinar this coming July 24, 2025. We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication.  🗓 Date: July 24, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts 

We’re thrilled to invite you to another “What’s New in RingCX - July 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingCX that will help you streamline your business communication. 🗓 Date: July 29, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

Happy Thursday, RingCentral Community! The weekend's calling, and it's time for our 'Weekend Warm-up' to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you! This week, we're diving headfirst into the super-smart world of AI features available in RingCentral! Imagine having an intelligent co-pilot for your calls, messages, and meetings. AI is here to make your workday sparkle! If you could pick ONE AI feature in RingCentral to be your ultimate, everyday superpower – the one that transforms your workflow from 'meh' to 'marvelous' – which would it be?

RingCentral AI receptionist is now available to all businesses in the U.S. and CA! Answer calls, handle FAQs, route inquiries, send texts, and book appointments 24/7— so your teams can stay focused on what matters most.  Real results with AI Receptionist from businesses like yours:Integral Recruiting: Handled 93% of calls with AI\tOwen Security: Made 3x more sales calls with extra staff time\tBig Think Capital: Freed up 10% of team time and saved $3,000/monthSave time, reduce costs, and you can easily set it up in your RingCentral phone system.🏆Start winning more business todaySee how AI Receptionist works and start your free trial in minutes in Explore AI Receptionist🎥Prefer a live walkthrough?Join our live demo to learn how an AI Receptionist can help your business capture more leads and answer every customer call.Register now!

Happy Thursday, RingCentral Community! The weekend is almost here, and we're thrilled to launch our brand new 'Weekend Warm-up' series to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you!This program is all about connecting, sharing, and helping each other get the most out of RingCentral. By participating, you're not just answering a poll; you're contributing to a vibrant community where your insights directly help shape the future of RingCentral features and support!Your valuable feedback and new ideas from these discussions will be regularly shared internally with our Product Team, Engineering, and other support departments. Your voice matters and can directly influence the enhancements and direction of RingCentral! This week's poll is inspired by conversations we often hear right here in the Community: Notifications – a nec

Thank you to all that joined us in our ever exciting What’s New in RingEX last June 26th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Recent announcements from RingCentral\tAI for RingEX\tRingEX User Experience\tRingEX Admin\tRingEX Analytics\tHardware\tGlobal\tRingCentral Events\tPlatform and Integrations\tRingEX June 2025 Release SummaryWe understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here! \tPresentation deck: Click here to view!For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any othe

Hello Community members! 👋 We're planning another 'Lost in the RingCentral Lingo?' post, similar to our previous one.To make it as helpful as possible, we'd love to hear from you:What RingCentral words, terms, phrases, or general lingo would you like more clarity on?Please share your suggestions in the comments below!

Thank you to all that joined us in the “What’s New in RingCX - June 25, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!News and announcements \tAI for RingCX \tRingCX User Experience \tRingCX Admin \tRingCX Analytics\tPlatforms and integrations \tSummary\t If you weren't able to attend, don’t worry– we’ve got you covered! You can view the recording and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: What’s New in RingCX, June 25, 2025\tPresentation deck: What's New in RingCX June 2025 presentation deckYou can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com.