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294 Questions
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Thursday 3/23! Webinar for Updates and Q&A for TCR Registration

Hi Community Team,Please join the webinar about updates and Q&A for TCR Registration. The speakers are Becky Hensley, Senior Manager of Community and Social Media, and Mike Stowe, Senior Director.Please register on the link with the date of your most convenient time.Tuesday, March 21, 2023 | 1:00 PM - 2:00 PM(PDT)https://w.ringcentral.com/register/03c2cd31/1399279c/index.htmlThursday, March 23, 2023 | 10:00 AM - 11:00 AM(PDT)https://w.ringcentral.com/register/03c2cd31/0f45743b/index.html

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Mary-Community_Moderator
Community Manager
1 year ago
M
mtchapmanNew Participant
asked in News & Announcements
Have EIN but using dba for website and RingCentral. How can I register for TCA under dba?

I have an EIN but use a dba for my business website. How can I register for TCR under my dba?

1061
Mike Stowe
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Top Contributors of the Week

Goodbye, February! Hello, March! Here are the Top Contributors for this brand-new month!@Yang YangThe moderators know that integrations can be challenging - so, when members come in with their solutions and workarounds, we’re always appreciative. Thanks, Yang Yang for sharing your Salesforce integration tip!@Leigh M There is a lot of trial and error with Developer work, and we're grateful to you for sharing your experience in the Community for other Developer Members to see and learn from.@Joe Cache You are always showing up for your fellow Community Members and we’re always grateful to see your posts and responses in the Community. Thank you!Tomorrow is National Employee Appreciation Day. Kudos to your dedication towards your duties, and well done on your efforts! And may this new month be filled with blessings, growth, and good news! And most of all, let's continue supporting each other!

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Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
RingCentral MVP: Feature Release Overview - Q1 2023 Webinar | Register Now!

INNOVATION SERIES WEBINARMarch 6, 202310:00 AM PT | 1:00 PM ETRegistration Link: https://go.ringcentral.com/ringcentral-mvp-feature-release-overview-q1-2023-registration.html?BMID=UPSELLADOPTIONNPSRSWEBINAR&utm_source=Other&utm_entry=Customer%20WebinarOur Q1 release webinar — MVP edition — takes you through the latest RingCentral innovations that will help your organization benefit from intelligent connected experiences.Highlights and updates in this Q1 release webinar include:Our new global uptime pageNew, intuitive cloud phone capabilitiesRefreshed admin experienceNew MS Teams voicemail transcriptionNew MS Teams call queue management

3230
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Register now! Webinar for TCR Registration Process

Hey Everyone!An upcoming webinar will host an overview and Q&A for TCR Registration. We know many of you still have concerns and questions regarding the process and the requirements.What: Overview and Q&A for TCR RegistrationWhen: March 08 @ 10:00 AM PTRegistration link: https://go.ringcentral.com/overview-and-qa-for-tcr-registration-registration.html

4780
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Register now! Webinar for TCR Registration Process

Hey Everyone!An upcoming webinar will host an overview and Q&A for TCR Registration. We know many of you still have concerns and questions regarding the process and the requirements. What: Overview and Q&A for TCR RegistrationWhen: March 08 @ 10:00 AM PTRegistration link: https://go.ringcentral.com/overview-and-qa-for-tcr-registration-registration.html

24730
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Top Contributors of the Week

Hi everyone! Meet the Top Contributors for this week. These people deserve recognition for making our Community a place where teamwork happens!@Raychelle Wheeler & @Heather Thurman, there is nothing we like more than seeing customers collaborating with each other! Thanks for using the Community to discuss and share your solutions! For our other customers who are working remotely and internationally, check out this thread to see how Raychelle set herself up for success!@tak-it1 & @Richard Valenta , Tak-it1 has proven to be one of our Community’s best champions sharing workarounds and solutions for his fellow members. And in this thread, we see that even old questions in the Community provide good info and support! Thanks to both of you for returning time and time again with your questions and answers.And a RingCentral shout out to @Byrne Reese from the Platform Team for lending a hand in updating the Python SDK for our Developer members!Thanks for all you do, our dear memb

1670
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
How to self-register for TCR in the RingCentral Admin Portal (video)

Please watch the video tutorial on how to self-register for TCR in the RingCentral Admin Portal.Video link: https://vimeo.com/800943217/8d31b26599

21280
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
How to self-register for TCR in the RingCentral Admin Portal (video)

Please watch the video tutorial on how to self-register for TCR in the RingCentral Admin Portal!Video link: https://vimeo.com/800943217/8d31b26599

15740
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Setup TCR registration and assign numbers to your SMS campaigns through the Admin Portal

The TCR Self-Registration is now accessible in the Admin Portal. Please follow the instructions through the link below!https://support.ringcentral.com/article-v2/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&product=MVP&language=en_US

15970
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Setup TCR registration and assign numbers to your SMS campaigns through the Admin Portal

Hi Everyone!The TCR Self-Registration is now accessible in the Admin Portal. Please follow the instructions through the link below!https://support.ringcentral.com/article-v2/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&product=MVP&language=en_US

9630
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Top Contributors of the Week

The Community team proudly presents the top contributors for this week. Know that we always appreciate your curiosity and the information you share!@Chandini Paterson, thanks so much for sharing your question! It’s questions like yours that help other Developers find what they need.@Janit Pike, your question is one we think a lot of users might have! Thanks for sharing it with us - glad we were able to find an answer together.@2001 Cody Sumner & @Joey Martinez, Nothing makes us more excited than when Community Members help Community Members! Thanks for lending a hand to your fellow Admin!@Gurpreet Singh, thank you for popping up and helping our members! It's good to see you here!And to all the members, we encourage your participation! Be involved! Feel free to like, comment or share with other users if you find the posts helpful because the simple things you do will always make an impact. We are halfway through February! Keep safe and have a great weekend!

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Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Top Contributors of the Week

We are introducing this week's top contributors who actively participated in our Community. And to our 75 new members, welcome aboard! It's so great to have you with us! @Bijay Lama, thanks so much for being active in the Community and using it not only as a resource, but also supporting other users with your questions.@Joel DuBroy, thank you for sharing your feedback, knowledge, and answers! All are valuable and appreciated!A big thank you to @Andrea Arnst for giving us a heads up about an interruption in service. We’re always grateful to hear from you when you’re experiencing an issue!Shout out to you @Gregory Yaschuk! We're so thankful for having RingCentral employees who volunteer their time and expertise to support our members. You've been so helpful!And finally, a big thanks to @Phong Vu who works hard to support our Developer Community Members! We see you, Paco! Thank you!It’s the weekend and we hope you had a great week and enjoy your time off!

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Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Need help with your Deskphones? Check the KB articles we prepared for you!

One of the most viewed topics here in the Community is about hardware, which includes many questions about desk phones. We gathered Knowledge Base articles that will help point you in the right direction regarding your team’s deskphones. We have also shared some helpful articles on common issues that users often encounter.Here is a list of supported deskphones that are compatible with RingCentral. You may buy these products from RingCentral or bring your own device (BYOD). The list includes ALE, Avaya, Cisco, Mitel, Poly, tekVizion, Unify, and Yealink. To review the models of these brands, click the KB article below.Supported deskphones for RingCentralIf you have viewed the list of supported deskphones, you probably now have an idea of what brand you would like to purchase or if your existing phone is compatible. Let's now move on to how to provision your phone. Provisioning connects your deskphone to RingCentral's VoIP servers so you can use it for secure calling, audio

5360
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
February 2023 Webinars

Here is the webinar session scheduled for this month.Registration link : https://go.ringcentral.com/ringcentral-university-webinars.htmlFebruary 08, Wednesday @ 10:00 AM MST - RingCentral MVP: Adding and Managing UsersJoin this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountFebruary 09, Thursday @ 10:00 AM MST - Contact Center: Ask the TrainerThis hour is dedicated to RingCentral Contact Center customers that need additional training. We can cover any how-to questions related to Contact Center. Please come with questions to ask the RingCentral trainers.February 15, Wednesday @ 10:00 AM MST - RingCentral MVP: Managing Call FlowThis session will cover a variety of ways to route callers through the RingCentral System. Join in to learn more about the Auto-Receptionist, Custom Answering Rules, IVR Menus, and other routing options.February 22, Wednesday @ 10:00 AM - RingCentral MVP: Introduction to Reporting and A

2770
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Top Contributors of the Week

Here are our top contributors who made our Community more productive this week! As of today, our Community has a total of 67,194 members. Shout out to all of you! We are happy to have you here!@OK TAXI 101 Thanks for your question that we’re sure will help other customers who use Office@Hand!@merillat We know the changes with TCR are challenging and your question helps us keep other customers in the know!@Chady Boutros Accepted answers help other developers find answers more quickly! Thanks for marking your question about Message and Voicemail events as accepted.@Tracy Kozlowski Thumbs up votes help encourage other users to feel supported. Thanks for your vote!And again, shout out to @IT Team for showing up in the Community! We never get tired of celebrating your contributions and reminding you how thankful to you we are! We hope you get the answers and information you need each time you visit. Have a great weekend and we’ll see you again next week!

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Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Top Contributors of the Week

We wouldn’t be a Community without our members– and we have some great contributors this week! Thank you to everyone who contributes in sharing their knowledge and expertise within our Customer and Developer communities. @Patrick Lewis , you're the top voter of questions for this week. Thanks for your support!@IT Team, I hope our fellow members' answers and suggestions helped you with your concern! @frank-busalacchi-jr., you made it to the top this week again! Thanks for staying active and for helping others who came to your post. Welcome to the Community, @Jesse Latham! Thanks for joining our Dev Community in finding a solution to your issue; we're glad you're all good!Welcome to the Community, too, @Jonas Jacinto! We're delighted that you were satisfied and that you accepted the answer right away! Come back if you have any other questions.A special shout out to @tak-it1! You have been active in our Community since 2019, and you're always doing grea

1680
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Top Contributors of the Week

We would like to acknowledge our Top 5 contributors who helped mix it up in both our User and Developer Communities! Your feedback, presence, and voice help other users and developers answer questions and build a great network of resources and information!@frank-busalacchi-jr. We appreciate your kindness in the community!@James Arvidson Your activity and Contact Center experience are boons to our Community! Thanks for getting involved! @Ext 45211 - We don’t know your name, but we love seeing you in the Community and using the Developer Space to troubleshoot your issues and concerns! Keep coming back!Welcome to the Community, @Brenda Senko! We hope you’ll come back often and encourage you to stay active with us!@Tyler Ehrig Thanks for staying involved in the Developer Space! You’ve almost reached your 1 year Community anniversary and we’re glad you’ve stuck around!And finally, we want to shout out @Joe Cache who always goes above and beyond to share informa

2820
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
RingCentral Customer Experience: Feature Release Overview - Q1 2023 Webinar

INNOVATION SERIES WEBINARJanuary 31 | 10:00 a.m. PTRegistration Link: https://go.ringcentral.com/ringcentral-customer-experience-feature-release-overview-Q1-2023-registration.html?BMID=UPSELLADOPTIONSALESWEBINAR&utm_source=Other&utm_entry=Customer%20WebinarRingCentral offers an integrated internal and customer communication platform in the cloud, that delivers great customer and employee experiences. It brings together market leading unified communications (UCaaS), contact center (CCaaS) solutions, and a deep integration that enables easy collaboration across all your employees to deliver seamless omnichannel experiences for your customers.Attend this webinar to learn how top new features in RingCentral Customer Experience portfolio can help youImprove customer experiencesReduce agent and supervisor effortGain insightsUse the key learnings from this webinar to get more value from your RingCentral CCaaS products or get started on elevating customer experience with RingCentra

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Mary-Community_Moderator
Community Manager
1 year ago
BeckyH
Community Manager
BeckyHCommunity Manager
posted in News & Announcements
Questions about TCR/Restrictions for Business SMS? The Community wants to hear from you!

Please join us via the below thread for questions or concerns regarding TCR and Restrictions for Business SMS.https://community.ringcentral.com/articles/112228/questions-about-tcrrestrictions-for-business-sms-t.html

4780
BeckyH
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Questions about TCR/Restrictions for Business SMS? The Community wants to hear from you!

Today, 1/11/2022, our customers received an email about The Campaign Registry and new restrictions on business SMS traffic. We wanted to create a space for discussion and questions about this topic.The highlights of these changes are as follows:In 2021, mobile carriers imposed new restrictions on business SMS traffic sent from text-enabled phone numbers, known as “10DLC” - 10 Digit Long Code, in line with industry requirements set out in the CTIA’s (Cellular Telecommunications Industry Association - the trade association representing the wireless communications industry in the United States) Messaging Principles and Best Practices. The mobile carriers have extended these restrictions to all business SMS, including conversational texting. All customers using SMS must now self-register with The Campaign Registry (TCR) or their SMS traffic will be blocked by the mobile carriers. To simplify this process, RingCentral will be adding the ability to self-register inside

84100
Mary-Community_Moderator
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
January 2023 Webinars! Cheers to another year!

Here is the webinar session scheduled for this month.Registration link : https://go.ringcentral.com/ringcentral-university-webinars.htmlJanuary 03, Tuesday @ 10:00 AM MST - RingCentral MVP: Adding and Managing Users Join this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral accountJanuary 05, Thursday @ 10:00 AM MST - RingCentral MVP: Managing Call FlowThis session will cover a variety of ways to route callers through the RingCentral System. Join in to learn more about the Auto-Receptionist, Custom Answering Rules, IVR Menus, and other routing options.January 10, Tuesday @ 1:00 PM MST - RingCentral MVP: Introduction to Reporting and AnalyticsThis webinar reviews how to build reports to create performance monitoring strategies to improve user productivity, diagnose call quality issues, and track call volumes. This webinar is specifically designed to teach administrators, analysts, and operations managers a basic under

2610
Mary-Community_Moderator
Community Manager
1 year ago
J
Community Manager
Jessica H.Community Manager
posted in News & Announcements
12/08/2022 10 AM ET - Known Outage

Hi everyone,Yes, there is currently a known outage impacting the app. When updates are available, they will be posted on https://status.ringcentral.com/.I know it's a rocky start to your Thursday morning, our engineering team is actively researching for the timeliest resolution. Here's hoping it's a quick fix, for all of us!

4750
J
Community Manager
1 year ago
J
Community Manager
Jessica H.Community Manager
posted in News & Announcements
12/08/2022 10 AM ET - Known Outage

Hi everyone,Yes, there is currently a known outage impacting the app. When updates are available, they will be posted on https://status.ringcentral.com/. I know it's a rocky start to your Thursday morning, our engineering team is actively researching for the timeliest resolution. Here's hoping it's a quick fix, for all of us!

4920
J
Community Manager
1 year ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
posted in News & Announcements
Q4 MVP Innovation Webinar

INNOVATION SERIES WEBINARRingCentral MVP: Feature Release Overview - Q4 2022December 5 | 10:00 AM PT - 1:00 PM ETJoin our Q4 release webinar — MVP edition — where we will take you through the latest RingCentral innovations that will help your organization benefit from simpler communications. We make it easy to set up, easy to use, and easy to manage.Registration link: https://go.ringcentral.com/ringcentral-mvp-feature-release-overview-q4-2022-registration.html?BMID=UPSELLADOPTIONSALESWEBINAR&utm_source=Other&utm_entry=Customer%20Webinar

3320
Mary-Community_Moderator
Community Manager
1 year ago

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