News & Announcements

As the season for gratitude approaches, we turned to our small but mighty RingCentral Community Team to share their favorite RingCentral features—and now, we’re excited to share them with you! These standout tools are what make RingCentral an indispensable solution for businesses of all sizes. Whether you’re working remotely. Collaborating across teams, or engaging with clients, these features are designed to keep you connected, productive and efficient—helping you work smarter, not harder. Here are the Top 3 RingCentral Features to be Thankful For: Messaging - Boosting CollaborationGone are the days of endless email chains. With RingCentral Messaging, you can create channels for specific projects, departments, or topics, keeping all your conversations in one place. You can share files, tag teammates, and collaborate in real-time, helping your team aligned and productive. Click here to learn more.   Call Handling - Streamlined CommunicationsWhether you’re working from home, the office,

As we celebrate Thanksgiving, let’s reflect on what makes us grateful! What are you most thankful for this year?Vote below and share your thoughts in the comments! What’s something you’re especially grateful for this Thanksgiving? 😊

Wow, what a session! Yesterday’s Community AMA with Ben was packed with awesome insights, lively discussions, and yes—a whole of fun! If you weren’t there, you seriously missed out! (but don’t worry, we’ve got your back with this recap!)We kicked things off with a bang, diving into must-have features for the holiday season to help keep your business running smoothly during the festive rush. From streamlining call queue settings to voicemail magic, Ben shared tips to save time and boost productivity.  Then came the Live Q&A, where things really got exciting! Our attendees brought their A-game with thoughtful questions, and Ben delivered expert answers on topics like:🎁 Simplifying holiday settings across multiple call queues.📞 Routing voicemails to extensions without the hassle.🔒 Managing call history visibility for competitive teams.🔄 Best practices for swapping physical phones between users.But wait—there’s more! If you’re already in holiday prep mode, make sure to check out ou

Thank you to everyone who joined us for our live webinar for “What’s New in RingEX November 2024”. We had an engaging session packed with valuable insights, expert discussions, and actionable takeaways.Here are a few things that we’re highlighted in the webinar:Recent announcements from RingCentral New RingEX app features RingCentral AI Assistant (Formerly RingSense AI for RingEX + RingSense for Phone) newest updates Admin Portal UpdatesAnd many more!We understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can register using the link below to access the recording and explore other past webinars at your convenience.Prefer to review the new features on your own time? The presentation deck is also available via the link below.Recording: Register to get on-demand here!Presentation deck: Click here to view!Would you like to know more about upcoming and past events? Click here!A big thank you to our speaker, Emily Lorzing and everyone who participa

 As the holiday season approaches, Ben will be joining us live to discuss how RingCentral features can enhance your business communications, streamline remote workflows, and keep your teams connected through the busiest time of the year. He’ll also answer your burning questions, technical concerns, and highlight best practices tailored for holiday productivity! 📅 Webinar Details:Date: November 21, 2024 Time: 12:00 PM EST | 5:00 PM UK Time | 10:00 AM MST  Registration Link: Community Webinar: Advanced Support AMA with Ben Pintilie💬 How to Join:Save the Date: November 21, 2024 – just one week away! Submit Your Questions Early: Drop them in the comments or in our AMA Question Submission Form! Tune In Live: Don’t miss out on the conversation and insights! Got questions? Send them our way, and get ready to join us for an interactive, informative session with Ben. The countdown to November 21 begins now! ⏳👇✨#RingCentralCommunity #AskMeAnything #RingCentralAMA #SaveTheDate 

We're excited to showcase a powerful new integration that makes joining Microsoft Teams meetings even easier for RingCentral users! You can now connect directly to Microsoft Teams meetings using RingCentral Rooms, streamlining the collaboration experience for teams who rely on both platforms. 🎥✨ What does this mean for you?Unified Meeting Experience: No more switching devices or complicated setups—join Teams meetings from your RingCentral Room with a single click. Efficient Room Utilization: Simplify meeting room management with quick, reliable access to Microsoft Teams and RingCentral Rooms in one place. Cross-Platform Collaboration: Whether your team, clients, or partners use Microsoft Teams or RingCentral, you’ll always be ready to connect smoothly and efficiently.Check out the full details on how to get started in the blog post here: Join Microsoft Teams Meetings Directly Using RingCentral RoomsWant to learn more about RingCentral Rooms? Click here!We’re looking forward to seeing

At RingCentral, we’re always looking for ways to improve our products, and we know some of the best ideas come from you—our community of users! If you have suggestions for new features or improvements, we’d love to hear from you. The best way to share your ideas is by posting them on our RingCentral Ideas Portal. How to Submit Your Feature IdeasIt’s super easy to share your suggestions with us:Sign in at ideas.ringcentral.com using your RingCentral credentials. Click on "Post a new idea" and describe your feature request. Share as much detail as you can—what problem does this feature solve? How will it benefit users? Submit it and keep an eye out for feedback or updates from other community members or our product team. Why Post Your Ideas?Directly Influence Product Development: Your feedback matters! We actively review submissions and take them into account as we plan new features and updates. Engage with the Community: You can see and vote on ideas submitted by others. Popular ideas o

Staying focused can be a challenge, especially with so many distractions. From blocking out sounds to setting clear time blocks, we all have our tricks to stay on task. Vote for your top focus strategy and share any other tips you swear by in the comments! #FunFriday #StayFocused #WorkdayTips

Managing SMS/text messaging communication with customers is crucial for maintaining a healthy and compliant messaging strategy. If you're using RingCentral for sending business SMS, understanding how to manage SMS opt-outs is important for keeping your communications respectful and legally compliant. What is SMS Opt-Out?An SMS opt-out allows a recipient to stop receiving text messages from a specific sender. It is a mechanism required by law to ensure that customers have control over the messages they receive.When a customer opts out, they are essentially choosing not to receive any further messages from your number. Ensuring you respect these requests is not only a best practice but also mandatory under various regulations such as the Telephone Consumer Protection Act (TCPA). How Opt-Out Works in RingCentralRingCentral has built-in features to help businesses manage opt-out requests automatically. Here’s a quick breakdown:Automatic Opt-Out Handling: RingCentral automatically processes

As October comes to a close, we’re taking a moment to reflect on all the amazing things that happened this month in the RingCentral Community. From exciting product updates to helpful discussions, and of course, celebrating Halloween, here’s a look back at the highlights: 🚀 Featured ArticlesOctober brought some fantastic updates to the RingCentral platform. Our community was buzzing with excitement over the following new features:Send Audio and Video Messages in the RingCentral App Hurricane Alert! Handling Calls During Emergencies: Two Effective Methods To Use 🌟Featured Learning Course: Assigning Phones and Apps Essential Guide to Business Text Messaging Registration: Navigate The Campaign Registry (TCR) Requirements with EaseMissed any updates? Check out the News and Announcements section for detailed info. 🎥 Top Webinars & Training SessionsWe hosted several engaging webinars and training sessions this month, helping our users get the most out of RingCentral:TCR - Registering

We all have a few haunting work habits that creep up on us! Whether it’s a mountain of unread emails, burning the midnight oil, juggling too many tasks, or relying on caffeine to survive the day, we each have our own little workday “monsters.” So, which one lurks in your daily routine? Vote for your spookiest habit, and tell us how you manage it (or don’t!). #FunFriday #HalloweenHabits #WorkdayMonsters

Our recent webinars on “Registering Your Business to Send and Receive Text Messages” provided attendees with a comprehensive guide on the steps needed to ensure compliance with the TCR registration while answering questions live from attendees! Whether you’re new to the process or looking to optimize your registration, this session was packed with practical insights to help you successfully register your business with TCR (The Campaign Registry). If you couldn’t make it to the live sessions, don’t worry! We’ve got you covered! You can still access the valuable content and stay up to date! 📅 On-Demand Webinars | RingCentral TCR - Registering Your Business to Send and Receive Text Messages:October 08, 2024 | Register here to get the recording. October 22, 2024 | Register here to get the recording. Additionally, we understand that the webinar slides are packed with valuable information that can assist you and your team with the registration process. You can access them right here! With t

RingCentral is launching a NEW auto-update PKG installer, and we are looking for Admins who want early access to beta-test it. Limitations of the current PKG (available on the **Support > Download page):Auto-update only works if the user is a local admin or has the local admin password RingCentral Desktop App checks if the user has local admin permission before attempting to auto-update itself The benefits of the NEW auto-update PKG:Auto-update does not require local admin permission to work As an Admin, you will save a lot of time because you are no longer required to roll out the latest version of RingCentral Desktop App to the Mac users in your organization who don't have local admin permission. With this NEW auto-update PKG, they will be able to auto-update to the newest version of RingCentral Desktop App when it becomes available Please respond to this thread, and our product manager will contact you with more information. 

Deskphone Setup Challenge: How Fast Can You Get Yours Up and Running Before the Ghosts Come Out?Setting up a deskphone can be a breeze, but let’s see how fast you can do it! Put on your witch's hat and let the challenge begin—who will conjure up the fastest setup time? Post your best time in the comments, and let’s see who the setup pro is before the witching hour! 

Deskphone Setup Challenge: How Fast Can You Get Yours Up and Running Before the Ghosts Come Out? Setting up a deskphone can be a breeze, but let’s see how fast you can do it! Put on your witch's hat and let the challenge begin—who will conjure up the fastest setup time?Post your best time in the comments, and let’s see who the setup pro is before the witching hour!

We’re excited to share a step-by-step tutorial video on how to register your business text messaging feature for the campaign registry (TCR)! We understand that the TCR registration process can be quite a handful, so we’ve prepared a video to get guide you and help you get started with registering your business text messaging to the TCR! If you have any questions or need guidance, feel free to reach out at community.support@ringcentral.com or comment on this post  

One of the most common tasks in any business is ensuring your team has the right tools for communication. RingCentral University’s course on “Assigning Phones and Apps” provides step-by-step lessons to easily assign devices and apps to users in your organization.  Here’s a sneak peek of what you’ll learn:How to add a new device to your account Set up (provision) a physical phone Move a device to a different extension within your account Change the phone number assigned to a device 📈 Why You Should EnrollQuick and easy learning: The course breaks down complex tasks into simple steps. Stay up-to-date:  Ensure your team has the right communication tools to stay productive. Access on-demand: Learn at your own pace, whenever it’s convenient for you. Boost productivity: With the right knowledge, you can minimize downtime and maximize efficiency. 📚 How to Get StartedVisit RingCentral University and sign in using your RingCentral Credentials. Enroll in the "Assigning Phones and Apps" course.

One of the most common tasks in any business is ensuring your team has the right tools for communication. RingCentral University’s course on “Assigning Phones and Apps” provides step-by-step lessons to easily assign devices and apps to users in your organization.  Here’s a sneak peek of what you’ll learn:How to add a new device to your account Set up (provision) a physical phone Move a device to a different extension within your account Change the phone number assigned to a device 📈 Why You Should EnrollQuick and easy learning: The course breaks down complex tasks into simple steps. Stay up-to-date:  Ensure your team has the right communication tools to stay productive. Access on-demand: Learn at your own pace, whenever it’s convenient for you. Boost productivity: With the right knowledge, you can minimize downtime and maximize efficiency. 📚 How to Get StartedVisit RingCentral University and sign in using your RingCentral Credentials. Enroll in the "Assigning Phones and Apps" course.

Hi everyone,Thank you for joining our "What's New in RingEX, October 2024" webinar today! We know that the webinar ended somewhat abruptly but we appreciate all your insightful questions.Because not every question was addressed during the live event, we’ve gathered them all! In this thread, we'll be posting answers to those unanswered questions in the comment section as soon as possible.If you have any additional questions or would like more clarification on something we discussed, feel free to post them here. Our team is here to provide the answers and help you stay informed about the latest updates.Thank you for being a part of our community!  

 We’re thrilled to introduce an exciting new feature in the RingCentral App! You can now send audio and video messages to make your conversations more dynamic and fun! How will you unleash your creativity with this fantastic new tool? Share your choice in the poll, and let’s see how everyone plans to make their communication more engaging! 🎊

Did you miss the insightful webinar on registering your business with The Campaign Registry (TCR) on October 8, 2024? Don’t worry—we’ve got you covered! Our "RingCentral TCR - Registering Your Business to Send and Receive Text Messages" webinar is now available on-demand. Catch up on all the essential information you need to ensure compliance and optimize your messaging campaigns! ✨ What You'll Learn: What is The Campaign Registry: Discover what TCR is, why it's essential, and what actions your business needs to take to stay compliant. Registration deadline: Learn about the upcoming registration deadline and how it impacts your business operations. Registration process: Get a clear understanding of the TCR registration process, guided by the RingCentral team for a smooth and successful experience. How to handle rejections: Gain valuable insights on how to prevent registration rejections and effectively address them if they occur.  Q&A Session: Explore a variety of questions that we