Phone

Wanting to know the call rates to the UK?

Why it have only 8 colors for dot for differenciating teams? Red is not even there!And why those colors are not used in the app? It's so difficult to differenciate our teams. Best would be an avatar as for people, but at least color could do it...

I am one of a bunch of support reps in a roll-over phone queue, and I want to start taking certain hours off every day. Can I till RingCentral to do that automatically?

Using RingCentral App version 20.2.10 (E.7.1.8) and received a notification to try a beta app. I did not proceed because I wanted more information regarding the beta version. I've been unable to find any information. Can anyone provide more information? Here's a screenshot of the notification.

I have a client who runs a company number report and the data shows 61 calls when looking at the trends and 126 calls in the call detail. What is the methodology for calculating calls to a company number and why would this be different than what is reported in the call detail?

i am in Canada. I had the prompt to updated RingCentral this morning, after it reopened after the update, RC app keeps loading. I have tried to close and open it few times, but no luck. Please le me know if anyone has a fix.

I keep getting this error every time I try to make a phone call or text from the browser with 1-click. Then it says it is due to internal error. I am able to maybe get 1 phone call in until it locks for 60 seconds at a time and sometimes even more.

Even when the "Play sound when participants join or leave" is turned off for all of our users, the chime is still be played when someone enters a meeting. Why is this and how can we change it?

We are based in the UK and use softphones. We have 20 users and they are inconsistently experiencing sound drop out on calls.They will answer a call - hear the request - put the caller on hold - then try and retrieve the call however they can hear no sound. The caller can however hear them. We usually explain there is a technical fault and transfer the call back to themselves. Then answer this 'new' call and the sound is restored. This has been occurring for over a year with minimal help from RingCentral support. They have conducted tests on our line but usually the issue does not occur during their tests.Its worth noting that this happens with incoming and outgoing calls. It usually only occurs when the caller has been placed on hold for longer than around 15 seconds.Has anyone experienced this or does anyone have any suggestions as to what the issue could be? Many thanks

My work laptop is Windows 10 (64bit). I uninstalled the RingCentral Meeting App and RingCentral App because the RingCentral Meetings options were greyed out in the RingCentral Desktop App.I restarted the laptop and downloaded the latest RingCentral Desktop app(20.2.2-x64), but the installation fails. When I click the "Open Setup Log" button nothing happens.I am able to use the RingCentral app on my iPhone, but I really need to get it back on my work Laptop as well.

is there a united state contact phone number for service questions on my phone? I'm not getting very good help and having reception issues with out of the country tech help. Their phones sound very garbled and am loosing half the conversation because the connection is poor.

can you use a third party wifi extender

I would like the app to respect my Android 'do not disturb' settings.

Anyone have any experience with Ring Central App on a Android like Galaxy Tab only using WiFi or other reccomendation for a mobile type device in a building/office ?

Suddenly Glip started to fail when I try to launch Glip or even after full re-installation with this Windows error[Main Instruction] A JavaScript error occurred in the main process [Content] Uncaught Exception: Error: Can't find Rcvdt class. Invalid deep linking config in package.json at C:UsersAdministratorAppDataLocalGlipapp-20.2.2 esourcesapp.asarsrccomponentsURIUriConfig.js:26:19 at Array.reduce (<anonymous>) at prepareConfig (C:UsersAdministratorAppDataLocalGlipapp-20.2.2 esourcesapp.asarsrccomponentsURIUriConfig.js:12:24) at Object.<anonymous> (C:UsersAdministratorAppDataLocalGlipapp-20.2.2 esourcesapp.asarsrccomponentsURIUriConfig.js:36:18) at Module._compile (internal/modules/cjs/loader.js:839:30) at Object.Module._extensions..js (internal/modules/cjs/loader.js:851:10) at Module.load (internal/modules/cjs/loader.js:701:32) at tryModuleLoad (internal/modules/cjs/loader.js:633:12) at Function.Module._load (internal/modules/cjs/loader.js:625:3) a

Is there any way to increase the simultaneus ring menbers in a call Queue?

It is INCREDIBLY frustrating to constantly talk over my clients, or them over me, because of the horrible delay in hearing each other! I used to make calls directly from my phone's app. To avoid the delay, I though I'd try make calls through my back office (i.e. having the number dial my cell phone from my laptop)Still a delay. A "network issue' does not sound like my problem. Any suggestions, one way or the other, of how to rectify this problem? I have a Samsung Note 4, and my servicer is T-Mobile.

I have been facing problems with RC Phone app desktop. Some times when I accept calls, caller can not hear me but I can hear them loud and clear. Some time I can the caller but my voice doesn't go out. I tested today with Glipp app and its working just fine but with RC Phone my voice was going out but I couldn't hear the caller.

Hey Everyone!IT Guy here who has a client who uses this app at the request of some of their clients. My client's integrated WebCam will not work within RingCentral and RingCentral only. It works just fine in Teams and the Camera App within Windows 10. I've followed the basic troubleshooting steps and I see the settings within the app are correct as well. Is my only other option to reinstall the application?

Our admin has setup two of us in the call queue for our main company phone number (404) 000-0000. When a call comes through to that main number, my RC app does not ring. If a call comes in to my direct number (404) 111-1111, however, it does ring.I'm logged into the app with my personal login. My toggle is on to accept queue calls & data (voip) calling.Why would the app not be ringing?

Is anyone else getting a ton of phone calls where you can't hear anyone? I get about 5 calls a day like this. Is this a sales call? Or is there something wrong with my line?

We have dozens of users using the iOS app and we have found that it doesn't ring the app consistently. Some users with deskphones report that sometimes it rings their app as well and sometimes it does not. We know the users are setup correctly because at times it will work correctly. I have seen on my app that it will never ring, but immediately popup a message that a call was missed. I don't think reinstalling the app would help because it is affecting so many users. We have a mixture of carriers (Verizon and AT&T) and the problem isn't isolated to when the device is on Wifi or on cellular network. One user actually has a iPad and iPhone that both have the app and they informed me that sometimes it rings one and not the other. In some cases it will ring them simultaneously as we would expect. So it is an intermittent problem.

I have a soft phone and since yesterday all calls are going straight to voicemail. I've checked my settings and they are correct. So not sure what is going on.

User1 is on vacation, I forward phone to User2. User2 doesn't answer, voicemail defaults back to User1. How can I default to User2?

I have been on the phone with the supposed Glip support for 2 hours only to find out that Glip is not supported unless you have a Ring Central Account and to contact Glip support, which is Ring Central - What is up with that? I really don't need a Ring Central account so how do you get support (and please don't tell me to contact the number - be there done that)