Phone

Good afternoon,  Our company migrated to RC about 3 months ago and are still having persistent issues with outbound calls being marked as spam. We ported over numbers from a lot of different providers but nearly all my users are now back to using the same phone numbers they used to have and have their Outbound Caller ID set to their respective company/office number. We are also using a Custom Caller ID but that doesn’t even show up when I’ve tried calling my own phone or others, just the company number that’s set as outbound.Despite this, they are still being marked as spam by our customers. I have two questions. 1. Is there a simple step I’ve overlooked to prevent this issue from happening? 2. If not, it looks like my last resort would be to try the Free Caller Registry. I’ve downloaded the cnam list from our RC account already. When I register does each number need to have the same Display Name (aka the Custom Caller ID)?I’d

already did trouble shooting with Frontier Agent , try to get assistance with ring central.unable to get access due to creating a ring central case #.need help getting technician to come to our office. its been more than one month to trouble shoot this issue. we need this to be fixed asap. 

Press 1 when on Call Queue - wants to remove it

Hi all,How do I setup user coverage on RingCentral?  By coverage I mean that if a user is getting a call and she’s not able to pickup, then whoever is assigned to cover his/her phone will start to ring and able to pickup call, then if nobody can answer the calls, then it goes to the voicemail of the first intended user since that is the destination the caller was trying to reach.Thanks 

On the Main line if you call the other extensions it will give you an error message that intercom calls will not be accepted even though it’s been programmed.

How do we turn off the AI assistant for all users at once? ...it’s causing a lot of call disruptions and we don’t want it enabled by default. 

I’m wanting to set it up so that all or at least some of the users on our account can send and receive SMS from the main company phone number. Is this possible?

I have one Yealink phone already set up with a phone number and would like to have another Yealink phone (not the app or softphone, but physical phone) at home to use when working remotely ring with the same phone number. Is it possible to have one phone number set up to ring on two different phones?

Anyone know if it’s possible to do on-demand call recording on a Yealink T54W (or other model) desk phone, and if so, how? 

We setup call park groups and they have always worked. Now, we are seeing most calls are able to be parked but then we cannot pick them up on the desk phones and receive a message that the call is no longer available even though park button is still flashing and person who parked the call can still pick it back up so we know the caller did not hang up. HELP!

How can I block robocalls from routing though my auto-receptionists? We are getting hundreds of robocall per week that call into one out our auto-receptionist numbers and just press “0”. I know how to block robocalls at a user level, but I need to block them at a company / auto-receptionist level.

Hello, trying to find an answer to a question here about whisper messages in RingCentral. I don’t mean whispers as in those used for live call monitoring/coaching. We use Callrail for numbers that forward to our RingCentral numbers for each of our different businesses. Example: Callrail #1 (Google) → RC Business A NumberCallrail #2 (Social Media) → RC Business A NumberCallrail #3 (Social Media) → RC Business B NumberI’ve messed with display settings for the call queues to display the proper information (with the help of the community already) but the issue now is that we are missing the whisper message once the call is forwarded to the RC Number. Since Callrail numbers #1 and #2 both forward to the Business A number, we are losing the ability to correctly attribute the lead to a source. I’ve spoken with Callrail, according to them the whisper message is still being played. That would indicate that the whisper message is playing before the scheduler ca

I need to unbind MAC address from my Frontier/Ring Central account and transfer it to my active Ring Central account service.

Hi, we have set up a call queue with several agents. Even if an agent answers a call, the other agents in the queue show the same call as missed. Is there a setting that can be activated so all of the call queue agents show the call as answered?

How do I stop getting Ring Central calls when I'm not working? I've tried putting my phone on "do not disturb”, turning Ring Central notifications off in my phone settings, and creating focus groups on my iPhone to not have Ring Central notifications come on. Nothing works what do I do?? 

With other systems, I was able to leave instructions on my outgoing voicemail “For more immediate assistance, dial # (or a number) to be transferred to the receptionist”.  Can you incoming callers transfer themselves to another extension when they get my voicemail?

Hi im new to using ring central, we are planning to us this platform to be able to call US numbers, what are our option if in case we dont have US numbers/ US based credit cards ? for creating new account?

CAN MY HEADSET ANSWER CALLS. iF SO HOW DO I SET IT UP

As stated in title. I entered a fax to send into the FaxOut feature. I pressed the send now button and recieved the confirmation message.  Immediately wanted to send the same document (a credit reference sheet) to another fax number.  I entered the destination fax number and selected the document. The SEND NOW button was now greyed out.  Nothing I try has worked to allow me to send another.  I am the admin for our system, so I checked to make sure I am enabled.  I am still enabled. Nothing changed that I can tell, yet now I can no longer send a fax….  Help?

So, I have a really strange issue.  I’m using the RC desktop app with a Jabra Evolve2 55 headset.  Works great, EXCEPT if I enable headset control buttons: The moment I activate this feature, I can no longer use the headset for outgoing calls.  I can answer incoming calls just fine (even using the call answer button on the headset), but for all outgoing calls, it’s as if the headset loses pairing.  No audio or microphone.  As soon as I toggle the control option off, the headset works normally again. Anyone run into this before?

I need to set up automated away messages for SMS, but the instructions say I need to use RingCentral Automator. However, the Automator website doesn’t show an option for Automated SMS away messages. Can someone explain how to set up automated away messages with the new system?

I am an admin using the RingCentral platform and one of our team managers is now unable to call monitor callers under the HUD (the headset/ear icon cannot be found). She is part of our call monitoring group and is listed as able to monitor the callers. I have removed and re-added her to no effect, and she also cleared cache, updated her RingCentral. Is there other settings I have to find? Her roles under her User Details is listed as Manager - Reporting. Please help.

We have added call queues for basically “work hours and after hours” and there is some setting that I have wrong in there because it is not ringing or showing voicemails or missed calls on my app….Is there some sort of setting that I just have wrong in my queues?

I have been receiving no assistance from RingCentral regarding inbound SMS functionality, which does not require TCR registration. I have raised multiple tickets over the past two weeks, yet the issue remains unresolved. Additionally, there has been no communication from your team explaining the problem or the obstacle preventing the number from being enabled for inbound SMS. What’s more concerning is that tickets are being closed or marked as duplicates without any discussion or resolution. Therefore, I am looking to register an official complaint and request access to the appropriate complaint form.