Phone

My users are having trouble sending attachments. They don’t receive any warning about attachment size (and the file is only a small image). The text of the message goes through just fine, but the attachment seems to disappear. Is anyone else experiencing this issue?

Is there a way to bulk delete text messages?In the old windows app, you could select multiple threads and delete them all at once. Now you have to go through and delete one by one. I send/receive hundreds of texts per day so it takes a lot of time to clean out my inbox.

TCR registration stuck in "review in progess" since 3 weekHave raised numerous tickets, called, and got helped with guidelines, updated everything.But the status of the two numbers we submitted for registration stuck in “review in progress” please help me before next bill cuz i am paying for sms bundle pack also from 2 month with out any use of it this 27 march i have next bill,  please let me know what should i do cancel my account? Or should i just keep paying RC for nothing 

I see that the Cisco ATA 191 has 2 phone ports on it but only 1 seems to work.  Can they be configured to support 2 phones being plugged in.  They could share the same phone number.  This would be important if I had both fax and phone in the same location.

We’ve been using RingCentral for over 10 years, and while they haven’t been completely bug-free, we were generally satisfied with their service. However, the past year has been a nightmare as we’ve been trying to complete our TCR registration.We already have a successfully registered TCR brand through Twilio, where we send automated texts without any issues. However, with RingCentral, we’ve applied for TCR registration more than eight+ times and have been repeatedly denied. Each time we’re denied (for different reasons every time), we have to pay to resubmit and wait about 15 days for the outcome.Every time we reach out to RingCentral support, an agent advises us on what changes to make, assuring us that the revised application is compliant and will be approved. Yet, without fail, it gets denied again. Even more frustrating is that the reasons for rejection often involve new issues that were never flagged before, forci

We are having a bizarre issue today with RingCentral.Under https://service.ringcentral.com/application/company/phoneNumbers/allNumbers, most of our users’ numbers have a grayed out checkbox.  When we move our mouse over a grayed out checkbox, we see This number is a Digital Line that is not eligible for bulk actions.  A RingCentral team member mentions that this is normal. Our team has previously not seen this issue, so that is new to us.Here’s the biggest issues:In the app, when users search by name, nothing s

Hello everyone,Our users will be sending SMS either through our in-house app or the RingCentral app. We would like to implement an automated sanity check before the message is delivered. If users utilize our in-house app, we can have control over this process. However, for the RingCentral app, is there a way we can intercept outbound SMS at the account level before they are delivered?

Hi,My business name is only registered with Ontario so I don’t have a federal BN. I don’t have a need and don’t plan to register on the federal level. How can I register for TCR to continue to send SMS to my clients with a federal BN?

HUD we been using that for training and monitoring calls why is this option not in new app??

RingCentral work calls show on iPhone carrier call history clogging up my personal contacts and adding to iPhone. I need ability to disable linking my call log with ringcentrals please.

I am trying to set up the system so that when a call comes in it will forward to a different (outside) phone number and extension. (ir: incoming calls would be forwarded to our other location 555-1212 ext 37)if the call is not answered it will then roll over to a different phone number and extension.I can see how to set up an external number for call forwarding but cannot see where the extension option is. 

We submitted all the docs/registration for TCR and now the entire system has crashed - no outbound texting, a broken API and Ring Central won't even acknowledge the mess they have caused. Customer Service Rep was RUDE!! Asked us to restart the campaign, pay $26 three different times, and told us a new 20 day wait. All while we see the API is broken! Time for a new VOIP provider...good by Ring Central!!!

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Despite following the guidance provided by support team in detail during multiple calls, where I was assured that my submission met the required standards, my application continues to be rejected. This has become a very frustrating and time-consuming process, with each rejection presenting a new reason after a review period of approximately 20 days.The most recent rejection cited the following:"DCA2 declined sharing request for campaign . Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, message frequency, and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)"Any advice how to resolve the problem with TCR Registration? 

I am trying to get my Ring Central calls while my Android cell phone’s DND is active.  I found this article but am not sure what exceptions it is telling me to grant?  I have made sure that Ring Central is listed under App Notifications>>>Allow during Do not disturb

The exact plan is to create shared email and assign a number to it in ring central admin portal, the same email can be used with all users for sending & receiving fax.. User can access shared email through SSO. please suggest if can implement something like that.

Is it possible to configure the Windows phone app's history to have a column with time of call next to person'sname?

We have a custom field on the Task that is called Call Outcome, it is a picklist. If a user chooses a value from the field on the soft phone layout they need to hit ‘save’ in the corner - why is it not auto saving the data? I don’t want to put the 5 minute delay on the record because I do not know how long the calls will be. Other dialers we have worked with auto save the data and update the task - does any one know if there is a way to auto save a change in the data on the soft phone

rcmobile:// call not working after upgrading to the new app. How can I get this working again on our Macs?

I cannot sent any SMS for 3 weeks now and I cannot even receive any SMS for 2 days now. This is just getting worse everyday. Our company do exactly what Ringcentral told more than 5 times but our whole company still cannot sent any SMS and I even cannot receive any SMS. We build this business with hardwork for more than 10 years and you guys are destroying it. Please solve this issue immediately.

We already use a different program for internal messaging, with no intention of moving away from it. I understand that users can hide the message tab from their main menu, but I am requesting a feature be implemented to disable Message entirely.  

We have just replaced our phone system with RingCentral and I am looking for some assistance with how to play incoming call ringers through our wired PA system.We are a manufacturing facility and have a phone for “incoming emergency calls” (family members needing to reach an employee on the floor etc...). During the night shift there is no one near said phone so I would like to figure out a way to have the ringer play over our PA system. Our current setup includes the following:Algo 8301 Paging Adapter; connected to: Valcom V-2001a Amplifier (in one facility) Followed this guide to connect it for paging NORELCO TPA-40 (in second facility) Connected via an audio jack The “emergency phone” line is assigned to a Po

I have Ring Central EX and I’m trying to block an OUTBOUND  number from being called by my office.   I have a former customer who’s asked us not to call them any longer and I’m hearing that Ring Central can’t do this for the EX platform.   I’m shocked that a major phone system doesn’t have this extremely important feature.   Yes I know that I can block a number from calling me but instead I want to block a number so that nobody on my staff can call them.

The TCR support team is insisting that I add an SMS opt-in checkbox to my website contact form because we collect phone numbers. However, we only collect these numbers to make calls, not to send texts, and we don’t want to obtain SMS consent through the form. Our privacy policy explicitly states: “Consent for SMS communication is not collected through our website; it is implied only when a customer initiates contact by texting us.”Since we don’t text these numbers collected on the form, and our privacy policy clarifies this, adding an opt-in checkbox would be contradictory.Can anyone clarify why RingCentral is requiring an SMS opt-in checkbox in this case? We only use SMS for internal purposes, 2FA, or when responding to customers who text us first, and it’s limited to just three numbers.

Badly in need to help with TCR Registration. We’ve been at this since October and so far we keep getting denied, with reasons most of the time not in the list of errors so we don’t know what to do. Here’s the recent one:Explanation: Rejection Code 3106: Invalid Campaign Description - Either a phone number or link was found in the sample messages, but the associated embedding field was not set to true.

I am looking for an answer more recent than those I see from 1, 2 and 3 years ago, where they give directions that no longer appear to apply.Where do I find the setting that enables me to change the audible ring on my desktop phone from only 1 ring? I have looked all over the Settings (both desktop and mobile app) and don’t see how to do this.Under Settings/Phone/Incoming call rules/Work hours/Ring settings/Ring in order I have my desktop phone set to ring first, and I have it set to 6 rings. But it is only audibly ringing once on the desktop phone, making it hard to hear and catch.Please help!