Phone

When we dial out there is no sound and we can’t hear if the customer answered or if it went to voicemail. (But sound does come through in the recording) Calls going directly to voicemail on the customers end 

Is there a way to have the IVR selection show up with the Caller ID when using the RingCentral Salesforce Integration? 

I was trying to port our main office number from office@hand to ring central. Both are voip providers. Office@hand uses ring central software. After the porting was successful, we are still not able to use the number anywhere - in neither applications. Ring central tells us it’s probably office at hand’s fault. We contact office@hand and they give us ring central’s email address!!!! the same one!!! they say that the ring central porting team also handles office at hand porting.The ported number still shows up at my office@hand account and it’s still visible, but not usable, on my office@hand app. Neither apps work to make outbound calls and neither apps are accepting inbound calls. Anyone tried to move from office@hand to ring central or vice versa?? Whom should I contact?

I need to get the incoming number so we can make use of it in our customer vb.net program. Launching a URL works but then everytime there will be a browser window opened, this is not optimal. I have tried a million things and can’t get the command to run. If i can just get it to save the number to a .txt file on the c:\temp that would be great. I would appreciate any help. this command runs when i press test but does not run when the call is connected c:\temp\ring.bat "+16505554092"i have a simple bat file that saves it to the file 

I’ve been with Ring Central since September of last year, and it took some time for my caller ID to get set up correctly.  It finally started working right after a few months. Earlier this month my SMS finally got approved, and I was just informed by some customers that my caller ID started showing up as potential spamHelp me please

Need instructions to send calls to an employees cell phone during business hours.

Is it possible to enable Stereo recording with RingEx?I see only mono but want to know if there are steps to be followed to enable stereo recording. Thanks,Abilash  

This is a long shot but I'm going to ask anyway! We are about to start using a Answering Service. That will mean our main number will be simple forwarded to a random local number, and then the agents will route calls to our DIDs directly.One thing that has come up in conversation is the capability for the agents to page people. Is there anyway that they can call the IVR enter in a code or extension and then broadcast a page (rather then being at a desk phone or using the RC mobile app, pressing *84 and broadcasting their message). They will not have access to a desk phone or RC app. (Being able to call the IVR would be the best option). 

As of last Friday, my agents started receiving an error message when they try to log out of the queue.“Sorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.” Does anyone know why or have a solution for this? Please help!

Is there a report of SMS activity? I realize there are “SMS Logs” but those must be downloaded and manipulated in a spreadsheet.  I’m looking for a simple report, like the calls report, that will tell me how many SMS each user sent in a time period. We’re integrated with Salesforce, but that count isn’t accurate :(

I want to program a button on our receptionists’ Yealink T54W phones that does the same thing as the “Accept Queue Calls” slider in the RingEX app.  One push will toggle it to the opposite setting (on or off).  Receptionists are using their pc/REX app for their own Extension, not the reception phone extension. We want that control on the hardware. Thanks

While using the Ring Central extension, some members of the team who use AirPods to take calls are experiencing that if they are on a Teams call and receive an RC call, it mutes their teams unless they log out. I’ve asked them to use a different headset in the meantime, but wanted to report the bug.

I need help connecting with a high level customer support leader at Ring Central.  I have been in weekly sometimes bi weekly contact with our account executive, TCR support team, and  back-office support teams on the application since we originally filed it in November. Our SS4 form, website, and TCR application have been reviewed by the support team and our account executive and no one is able to determine why the application will not go through. We are now into the 4th month of trying to resolve the issue. I am very disappointed in the experience. If we do not get it resolved by the end of February then we will be ending our services with Ring Central as it was the primary reason for moving to them as a provider.   Here is a brief synopsis of the issue:No one has been able to provide guidance on what does not match on the SS4 document and the application since November 2024. I have sent the SS4 form over multiple time & 2 different formats. Everyone that reviews it says that it m

Inbound calls to our main line ring a call queue of four people. We would prefer that a call to the main line causes ONLY the desktop handsets to ring. However, if there is an inbound call to a direct extension, we want the app and the handset to ring. I found some year-old threads that discuss this, but the admin settings seemed to have changed and the solutions are no longer viable. 

We have a Yealink T46S and a T415, How do you do a direct call pick-up between the phonesusing DMTF code *58 + ext. number, however get error - “this call cannot be picked up"additional info - We are on a ringex Standard  Plan..

I’m oddly struggling a little bit trying to figure out  how to forward all calls to my toll free company number to a webhook I have on my Ubuntu server.  All the documentation seems to point me to having the end-user pick an extension.  Is there a way to forward all calls in the current admin section? 

When I use Ring Out and the person I'm calling doesn't answer immediately the call transfer to their voicemail.  At the same time they pick up and I hear the voicemail in the background of my call with them.  Why is voicemail and the live call for person called overlap?

​@BeckyH pls assist me in identifying who my CSM is? I demand a refund or partial credit for today on my bill. My staff have not been able to work today - our business is making and receiving calls for lead generation and sales. We have lost a day’s work and i still have to pay staff. UNACCEPTABLE, we cant even contact a person at customer support.

I have this error on my end can you help out what needs to be done Inaccurate Registration. Inconsistency between sample message and use-case. Opt-out language missing from sample messages. Your SMS opt-in does not describe how the user knows to message you first.

Everytime I try to use the intercom, system message is that caller is not set up to accept intercom calls.  I have reviewed every setting in the phone and see no where where I can enable this feature on two sets - between boss & office manager

I have phones that were needed as hot desks for multiple users. Now I need to use those phones as assigned extensions. When I follow the instructions it tells me to remove the line. However, when I do that there is no option to keep it in inventory the line is just deleted. If I try to switch phones, the phone I switch to becomes an hot desk phone.

My questions are in reference to this RingCentral link that states that free users can only receive calls through the company's Auto-receptionist and place calls using RingOut. If they make or receive more than 10 calls in a billing cycle, the account will be charged the cost of an additional user that month.  Use Case: Customer has office staff and remote work staff such as Real Estate Agent or Labor worker. Office staff will have digital license and remote worker staff will have free video pro account. The remote workers do not need RC App and features and only communicate with their main office thru their existing 10-digit mobile number.  Main office would like to leverage auto attendant for their main published number that has key press option for dial-by-name. Main office would like remote workers to be included in the dial-by-name directory.Questions:Can we create a free video user with an extension that call forwards to remote worker 10-digit mobile number?     Answer is yes.Wil

Haha… the situation is so bad it’s almost funny. Right now, we have a set main line, and multiple people are logged in to it. We’re a small five person company, and have everyone logged into the same line, so that we can all access the voicemails and messages. If we use extensions, then everyone can only see their own individual extension and not the main voicemails and messages. We do not have a front desk administrator or secretary so we can’t have it where everyone cannot see it. I figured it was possible it was the number of phones connected, but this wasn’t a problem before, only recently became a problem. This is a huge issue because recently, when our clients call in, if we’re already on a call, the incoming call automatically mutes both us and the other person, meaning they can’t hear us and we can’t hear them, and we have to hang up on the incoming call to get back to the first one. In the meantime, the first call sometimes immediately gets disconnected. Since this issue start

I found an old thread but did not want to revive it.  I need to either remove or reduce the volume of the sound that plays at the beginning of the page.  Using Polycom VVX model phones.  Page tone/beep too loud | Community

When making outgoing calls, it announces that the call is being recorded. It interrupts the first couple of seconds of the call and confuses both the patient and myself. Patients have hung up on me because of the announcement. How do we turn it off? It started out of the blue today. Has only happened one time last year but stopped after a couple of days. Thank you.