Phone

Hello,I am a new customer and I could use some help understanding some things before I implement. Currently the company owns a Netgear GS324TP POE managed switch and a Linksys WRT3200ACM router. We just ordered 8 Polycom VVX phones, so there likely won't be more than 10 simultaneous calls, but I expect the company to grow and therefore I should plan for up to 20 simultaneous calls. I plan on connecting the desktops to the 2nd port on the phones. Other ports on the switch will connect about 7 printers and scanners.I am led to believe that I should configure VLANS on the switch, one for tagged voip traffic, one for data traffic (desktops and printers) and one for wifi, plus the default VLAN for management.I can configure the VLANS on the switch, but I'm not sure if the WRT3200ACM router can deal with VLANS. Does anyone have a recommendation for a proper router that I can configure the various DHCP interfaces on to accomodate the VLANS? I'm thinking of

Hello,New to this platform and was wondering if there's a way to have users calling in, have the option to save their place in line and be called back?Thanks.

We have been receiving reports from users that their Polycom VVX 450 desk phones are rebooting, sometimes in the middle of a call (as just happened to me) and doing some kind of file upload. The message on the screen shows, among other things, "Uploading 1 of 1 core files". Here's a video that I started around 20 seconds into the process: https://youtu.be/Gv8HUxOCH_cWe bought the phones around 12 months ago from RingCentral.We have had a ticket open with RingCentral Support since last Thursday, and they have made no progress whatsoever, so I decided to turn to the Community to see if anyone had any idea what was going on, and more importantly, how to prevent it from happening.Any help would be greatly appreciated.

The users in my organization are becoming concerned after receiving these notification emails that states to the user "an administrator of your RingCentral phone system has turned on automatic call recording on your extension". My employee receives this notification at random and there is no audit log of this interaction. There is no way of turning off this email notification without turning off call recording for the user all together. The other option is to change all user email to one a single email. neither of the option or good enough, I need the employee to still receive email notification of their missed calls. My employee feels as if IT department are listening in on their calls and we need a solution to remove this notification completely or re-word the email in such a way that it doesn't villainize my department. We have been a RingCentral customer for 3 years with hundreds of users and we pay a lot of money for RingCentral services, and we feel as if this pr

I understand that we have voicemail transcription for our extensions, but what about IVRs? Under the MVP settings, we do not have queues created, just individual IVRs on the RingCX platform. Is there an option or setting that I am just missing?

Can I see from my Admin account a log of SMS sent by users on our account?

How do I change the ringer that the caller hears when connecting to an extension? I've seen it before but I can no longer locate it. Thanks in advance!

Each user can listen to their recordings and we just found out can delete the recording from their app. When it is deleted from the user app will it be deleted from the admin portal? is there a way to not allow a user to delete the recording?

How do I get actual live support? I am so frustrated in the changes to everything and getting my system set up, but I can never speak to someone live.

Hi,I am new to Ring Central and wanted to know how I know if a call is coming through on my mobile as a work call (through RC) or a personal call on my number. Do I need a separate phone for RC calls?

Our 'default' super admin left the company and I updated the 'default' super admin to be me. I updated all the details to be mine and moved my existing softphone over from my old profile to the existing super admin profile. The problem I now have is that the former super admin, who had all calls forwarding to their mobile, is now receiving calls made to my softphone but with my softphone as the caller ID. The calls are simultaneous ring as I'm getting them too. I've checked all the settings and can't find their number listed anywhere for me to remove or update it.

Windows Focus Assist is supposed to be a system-wide control over notifications. MacOS also allows for notifications to be turned off. I have Win10 Focus Assist set to Priority Only, which only is supposed to allow the apps in the priority list to give notifications (I've removed all).Why does RC ignore these settings? Is there a way to mute RC so incoming calls are not ringing during online meetings and popping up on my screen when I'm sharing it? RC should be following the rules for all apps, not ignoring them. I should not have to quit or silence each individual app--most play nice, but it seems RC does not.

HiCan we add a feature for caller ID to show the business name instead of the number when making outbound calls. This would be great because when making outbound calls it will show the business which will be more professional and personal for the receiver. Amazon has the same feature, when you receive a call from Amazon, their name will show instead of the number.Having this number will be a great ad on.Thank you

The list view shows name, phone and fax. Is there a way to have company name and title as well as phone number? I dont see any way to customize the list

I just spent some time on the phone with support but he was as puzzled as I am. The ported in fax number does show up in Inventory but will not show up when I am trying to select the Company Fax number. We have used that number for 20+ years and some customers still fax orders.

Hi,I was wondering is there was a setting one can set to delete read messages after x number of days? Or be able to set an auto delete option when a vm is emailed via the notification option?Thanks

Someone received a voicemail and they want to send it to someone else. Easy, they find the voicemail, hit the More button, and choose "share". But this person does not have "Share with Email", only "Share as message". We discourage using messages because we have about a half dozen other messaging tools and do not need another one (wish I could turn this off entirely but I digress). Why does this person not have Share with Email? How can I grant them this ability?

We have a user w/ Do Not Disturb on, but calls are not going to voicemail. They are receiving a general message. Anyone else had this issue?

Hello,I have been trying to accept calls, but I do not have the option to accept queue calls. My coworkers seem to have this check mark under their profile, but I only have my availability and call rules. Is there something I can change on my account to get the feature?

We would like to have a secondary disposition tab linked to the level one disposition tab when a call ends. The idea is to allow the level one disposition to be identified to the service area the call pertained to.

Does it matter that Malwarebytes Premium (MBAM) is blocking a feature of RingCentral App during load? On starting RC App, MBAM v4.6.2 on Windows 10 reports:Exploit: 1Exploit.PayloadProcessBlock, C:WINDOWSsystem32cscript.exe cscript NoLogo C:UsersIndhxAppDataLocalProgramsRingCentral esourcesapp.asar.unpackedscriptsoutlookis_installed.vbs, Blocked, 701, 392684, 0.0.0, ,-Exploit Data-Affected Application: cmdProtection Layer: Application Behavior ProtectionProtection Technique: Exploit payload process blockedFile Name: C:WINDOWSsystem32cscript.exe cscript NoLogo C:UsersIndhxAppDataLocalProgramsRingCentral esourcesapp.asar.unpackedscriptsoutlookis_installed.vbsURL:

I have a few extensions, the main number and my personal line. both ring on my cell phone and the app. RC cannot help me to determine if the call is coming in on the main line or my personal line. I want to know if the caller is calling for me personally. This seems so simple. This is very important as we answer them differently. Anyone understand what I need?

The Detailed Call Log for a particular user is averaging a higher percentage of "Not Connected" calls than others on the team. What are the best reports/logs that we can look at to give us some insight? Calls are placed using the mobile app.Any suggestions would be appreciated.Thank you,

When using RC Android app to make phone calls to answer calls, sound is not transmitted via phone's microphone. Only way for me to get the microphone to work is by switching to speaker and then switching back to microphone.I don't have this issue with any other apps on my phone. I don't know if there is any specific settings on RC. If so, I can't seem to find it. I see the microphone icon in the status bar and it shows RC has the access, so I don't think it's a permission issue.Has anyone seen this? It's annoying and potentially have privacy issues.I'm using Pixel 6, Android 13. I also tried reinstalling the app.

Sometimes the office is closed unexpectedly, I'd like for a way to have the receptionist just dial a keycode, or press a soft button that will just divert all calls to an out of office mailbox for our IVR. We used to be able to do this with our old system.It's very frustrating that I have to log in and make the changes manually to our call flow.