Phone

There's a company-wide general-purpose team present in my development messenger, but I couldn't find such a team in the production messenger.

Customer wanted to have an Auto dial-er for their account.

We had 302 Suspected Robocalls to our system last week. We already have 350 Suspected Robocalls to our system this week and it is only Thursday. Does anybody have any idea's on how to stop these?

I'm in Admin Portal but can't listen to the voicemails?

What values do i need to change in order to get my poly vvx d230 to communicate with ring central. I am trying to set it up, but no matter what values I change it will not show as connected.

My conference call participants get one ring out of the Kalamzoo, USA number before it hangs up and ends the call. If you are on one of the office phones it works just fine but even from my cell phone it won't let me call in or even begin to enter the participant code.

We are testing the Ringcentral integration in Salesforce classic. We have been unable to get the auto-log for SMS messages to work consistently. Has anyone run into this issue?

Hello, For IVR Settings."If caller enters no action after the prompt played 3 times" - can this be edited to 1 loop/time only? it takes time to wait until connected to extension.

Hi, I have a client who has an activity line where, depending on the weather, they may or may not have that activity at the facility that day. They want the ability for two different employees to change the recorded announcement (no voicemail on this extension) on the fly, as things change. These users do not want to have to login to the portal to do so but would prefer to change the announcements by phone. Is there a way to do this?

When sending faxes, we often have to include the name of the recipient and company or department for it to be routed to the appropriate individual in healthcare facilities with fax stations. Otherwise, our faxes get lost because there are no names or departments. Please add this space. Also, let us know if we need to update the app when the space is added..

Hello. As manager of our organization, I would like to monitor my team's interactions with our customers. And if possible, also grant our Assistant Manager access to everyone's messages/interactions. Is there a way to do this?

Bonjour, dans l'université RC, je ne trouve pas les fiches de ces deux appareils en français. Sont-elles disponibles à qqpart??I need the cheat sheet for PolyE220 and E550 in French, anyone has that?Mercihttps://university.ringcentral.com/en-mvp-u-using-your-desk-phone/1771052

I have a dial tone but when I dial out i get the message "Invite request no response". I think the phone needs configuring but the default password doesn't work so I can't complete the setup.

Wunsch wäre der Ansprechpartner mit Vorname Nachname, danach die Firma anzuzeigen

Sometime last week, there was a change made to the screen where you manage users. In the past, you could click on an existing record and update the name, phone number, or both. Now, the phone number field cannot be edited. So, you have to delete the existing record and add an entirely new one. This makes the entire process much more time consuming. Is there a setting or something we can change to make this editable?

We are getting complaints that customers are being routed to voicemail. Yet the queue members claim they are logged in and available. Where can I see the status of the queue members to verify they are logged in?

We use ACR but when do calls start to record? We have calls with no recordings and we're wondering why is that. Does there need to be a connection to the receiving party before a call is recorded?Thanks

I'm on Windows Desktop version 24.1.16.9318 and recently that or another new update makes it so incoming calls are a separate window. Every time this "feature" is reintroduced it forces me to use it, it always appears in my way and I'm sick of having to turn it off, I've probably disabled this anywhere between 5-10 times so far. Now I have no idea how to disable this. The below article is wrong, there is no use standalone window for phone calls in the Phone section. I would like incoming calls to be a Notification using the built in Windows Windows notification functionality.

When someone from outside our organization calls in, is there a way for the caller to send their own call straight to voicemail? We have an answering service that helps us answer calls and we want them to try to transfer calls to us when possible, but there are times when it would be better for them to just send the call straight to our voicemail.

All the preloaded ring tones are very jarring or completely ineffective as ring tones (music that fades in, etc.). Does any one know how I can change the available ring tones on every phone without having to set every user up on the app and individually change every ring tone? These are Cisco CP8851 phones, if that helps.

Hello! We are using an ATA setup as an extension to work with our paging system. Currently you need to dial the extension and when it is picked up you have to dial 00 for the zone. I am wondering if there is a way to include the 00 after dialing the extension so that users do not need to enter the 00.

I have our call queue setup for Simultaneous. It only rings 1 time before going to voicemail. I can't find any setting to change the number of rings before going to voicemail.Thanks.

Does anyone have a work around for monitoring calls via the mobile app?

RC Cover Page Error.JPGI had a user that needed a custom cover page with the sender phone number changed. When I tried to do a test cover page in the RC app it would not upload (docx or pdf), got an error.

We would like to see additional status indicators that would differentiate between whether an agent is on a phone call or in a huddle/screen share session. Having a single red dot next to their name in the RingCentral App does not provide sufficient information to determine whether or not the agent is available for a phone call. Requiring agents to set a custom status message to reflect their current call availability is not a viable solution for us.