Phone

I have Verizon for my cell service and have continuous 5G coverage all over the Phoenix area. As soon as I answer a call on my RC app, my 5G drops and so does the call. This has angered MANY customers, so much that I have lost business. Verizon says it is not an issue with their service, but with the RC app itself. Is there a setting on my phone or on the mobile app that I need to adjust?

No available new numbers for area code 845 (Newburgh, NY) ? I created 4 yesterday. I have 1 more new user number to create and not able to.

New to ring central.I work for a mfg. company for sales and tech and we have a queue for the incoming tech calls.Average around 30-50 calls per hour.After a call is finished there is a 30 second pause until the next call appears.Is there a way to control this pause? Can i disable it or turn it on as I need it?Sometimes I want to answer the calls and get people taken care of ASAP and the 30 second pause makes the process take forever.To control this pause between calls would be a gamechanger.Any help is appreciated.

Account type: USDesktop version: 9.4.3-29474I started having this issue in the last week. After a call ends, I get a green button in the RingCentral for Windows desktop application asking if I want to switch call to this device.There isn't another active call. If I click the "Switch" button, it tries to perform the action but I just encounter dead air. The phone number listed in the popup changes over time (often, it's the number from my last call).If I do nothing, the green button will often disappear on it's own.Anyone else encounter this? Suggested solutions?P.S. Already rebooted, so that isn't a solution. ;-)

Since February simultaneous ring has not worked on one of my two lines. Countless calls to the new "Eastern Europe" Support have failed to resolve this. Calls to Billing result in some clearly personal voicemail in a foreign language sounds like Slovakian saying leave a message I will call you back. Sorry RC, after about 15 years of outstanding service you have gone down hill this year.

Are there any features or apps that would allow us to set alerts/notifications that would trigger and notify our techs in some way when the length of their calls reach a specified time limit?

Here's the setup. Our company hosts many websites for clients. Each website has it's own phone number. We have about 15 phone numbers.Question: Why can't Ring have a setting to display a name of the number being called when a call comes through?For Example: if a customer calls for the hotdog storefront, when a call comes through, it will say its from the HOTDOG STOREFRONT. If a different customer calls, and it's for the ice cream storefront, the popup would say ICE CREAM STOREFRONT. This would just take place of the phone number that's displayed.Again, this would display the name we set for OUR phone numbers. So that WE know which storefront is being called. Does this make sense? Could this be implemented?I've seen questions about this from 2014. It seems silly that nothing has been implemented yet. Ring would probably make more money if they had this functionality.

An attorney is on an outgoing call and the receptionist receives another incoming call asking to speak to him/her. When he/she buzzes the attorney's extension, it goes right to voicemail if he/she is on an outgoing call. How can the receptionist buzz the attorney and announce the call, have him place his current call on hold and pick up the new call.

Sometimes the callee doesn't hear me but I can hear him. Win11, Plantronics Hub 3.25.0 Build 37131. Sometimes it helps to change the settings from "Default - Headset..." to "Headset..." and vice versa but not always. Any idea?

Hello all,I am trying to find out if there is such a thing as a standalone sidecar? We are looking to use the ringcentral app more, but the receptionists do not like the HUD as they have to scroll to see everyone, versus the sidecar is a quick glance.Thanks!

We are currently trying to upgrade users to RingCentral 23.2 for Windows 10. For context, I am the application packager and am deploying the application through SCCM with a powershell script that performs an uninstall of all previous versions and then installs the new versions.

Unwanted Caller, reaches main company number at the reception desk. Who has actual reception phone (Yealink T46S) and Office@Hand Desktop App. She blocks the number = works fine (except there is a 30 phone number limit). Does not work when she does not answer the phone and the call goes to her two backups. One backup has a T42S and the other uses desktop application. When the call is routed to them, does not show a caller-ID and as a result they can not add this unwanted phone number to their own block lists.

Is there a way to dial calls from the ring central desktop application and have them ring out through our desk phones? We would like to better leverage our Contacts in RC and the chrome extension but everyone on the team has a desk phone, and we'd like to still u

I have to remove the "missed calls" manually, because they don't vanish after the call is returned.

Our team is getting overwhelmed when they receive a fax notification on their "Desk" phones. We know we can change the notifications to mark it as "read" in Ringcentral Inbox but how to avoid getting any FAX notification on Desk phone? We are fine with just Email notification.

In the last week we have been unable to search a phone number on the Call Log screen. Using the 'search number' field, nothing comes up. Did a setting change? What is causing this?

It seems the latest update of the RC App now pushes a green circle about Cookie settings. It will not go away no matter what you select. It is covering / blocking the Help menu option too, and we cannot move it. How do we get rid of it for everyone? Forcing this to sit there was a very bad design idea.

Audio issue during first 10 to 15 seconds caller hear agent broken audio. Audio is recovers after the time frame. Wave signal show agent audio is amplify without the agent doing anything.

Employees want to rest the headset on their shoulder and talk. All the generic shoulder rests we purchased are too big and don't stick well to the thin headset. Has anyone purchased anything that works?

I am attempting to change a user license from mobile to MVP but keep her phone number. When attempting to add the MVP license it add two number vs just the current one. This effort is because currently the soft phone only works on he mobile device. At this time we only want her to use her laptop. When attempt to make a call she get the following message: "Sorry, you can only make calls to your coworkers'...". My thoughts are to change her licensing enabling the soft phone.

My boss would like to text clients buy would like the main number to show up as the number that is texting. Is that possible. Thank you.

I get a message box every time our phones go down that says, "Error - Line Unregistered". When I click on details, I get a message that says my line is (not registered). This is happening to all 6 of our phone lines. Calls are dropping and we are losing customers.

One of our agents is not appearing as available in any of her call queues. She has her availability set correctly and has set herself as able to take queue calls, but none of the queues she is a member off show her as available

We have set up a call queue for our office with our main company number. We've made a custom voicemail for that queue, however when you call that number and it goes to voicemail, the default voicemail still plays. How can I fix this? We have another queue for an office with a separate phone number and that one works perfect.

I am the receptionist for our company using a Yealink phone in conjunction with the RC desktop app. We have always used warm transfers. A call comes in on the general line asking for User 1. I hit the transfer key and then User 1's extension. I can hear it ring. If User 1 does not pick up and the voicemail begins, I end the transfer and speak to the caller. I alert the caller to the fact that I will transfer them to voicemail (since they have the option to speak to another rep). Here is the problem: When I begin the second transfer by hitting the transfer hot key, the caller is immediately transferred into what seems to be dead space or they are transferred to User 1's voicemail without the announcement resulting in a long voicemail with just background noise or conversation. Is this a setting issue or user error? Thank you!