Phone

we want to have our phones run over WiFi instead of on a hard wired LAN. Is that possible? Thanks

When I start a call and turn on video on my desktop app, the video freezes. The app has permissions to access camera so not sure what is causing this. Please help troubleshoot.

On both our main line and individual extensions, when someone leaves a voicemail it is taking about 40 minutes for the email to be sent.  We are using multiple email hosts (Gmail as well as a corporate email server) and all are experiencing the same delay, so the issue is definitely on the RingCentral side.  Is anyone else experiencing this?  We have requested support on this issue multiple times, but RingCentrlal continues to want to blame our side.  This delay is unacceptable and is costing us business.  Our stated return call times on a voicemail to our main number is 5 minutes and there is no way for us to meet that right now.

We currently cannot view WHO deleted glip messages. The Message data export will allow me to see the message and to see that it was in fact deleted, but another column should be added for last activity user id. I think it would also be advisable to separate out the creator id into it's own column of data for faster results.

I purchased a non-ringcentral phone and set it up (awesome help from Mannix in the Philippines). However, how do I set the phone up to automatically call the voicemail service? I do not want to call my office number and hit the asterisk and do the password dance. Any help would be greatly appreciated.

I am using Yealink T48 handsets with extensions showing on the handset display as there are only 6 users.

I want to hire someone to help me

If a user has unconditional call forwarding turned on, if a user calls from a 4 digit ring central extension, the voicemail is left in the Ring Central voicemail box, not the voicemail box on the extension phone listed under unconditional forwarding.This is an issue for users who don't use app-based mobile phones (and don't use the Ring Central mobile app). Ex. If someone calls that user at their 10 digit number, the voicemail is left on their mobile devices voicemail provider. If someone calls the user at their 4 digit number, the voicemail is left on their Ring Central voicemail box. That means it's possible for the user to miss voicemails, as not all are left on their mobile phone's voicemail provider.Can Ring Central please fix the issue or rename "Unconditional forwarding" something else, as that is not actually accurate. Thanks for the help.

We have call queues setup and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps. I assume this is the "Calling Waiting Beeps." Note: This is not the "Call is being recording beeps" because that option is turned off and these beeps only happen when a call is waiting in the queue.Our employees do not use physical phones. They either use the desktop or mobile app.Does anyone know how this can be turned off while still being able to utilize the queue? I had no luck with RC support. Spent over an 90 minutes chatting and setting up new extensions, removing call monitoring, removing and reinstalling the desktop and phone apps, etc. Just a whirlwind of let's try this to see if it works. Certainly there must be a way to have calls wait in a queue without the beeping. Please let there be; otherwise, what good are the que

A user received a call, added a call to consult with a peer. The peer disconnected and the user needed to transfer the caller. Transfer was not an option. The only thing the agent could do was "add" a call again and remain on the line so as not to disconnect the caller.

I have faxed things in the past with this system, and since January 28, 2021, the system is hit or miss on sending outgoing faxes. I have multiple documents that are time sensitive that are not going through. I have updated to the newest version, have tried to fax from the portal, tried to fax from the app, etc. Nothing. Any help would be appreciated? In order to check to see if they came through with the recipient, I have to wait on hold for at least 2 hours each time. Very frustrating and not work productive at all. Thoughts?

Hello, My company is growing exponentially and I would like to see if there is somebody that can help me with this feature request on modifying the extension in a bulk. This will help out a lot since we just need to download a copy of our users and edit it and upload it back to ring central, that way we don't have to do one user at a time. This is not available in templates. Case number: 12214666

New Ringcentral account. Callers dial into our main organizational number and enter our IVR menus. Some of the menu options they select will transfer them to an external number. The experience is a bit jarring as they instantly leave our organization (whom they called) and are suddenly speaking to another organization. Is there some way to play a "handoff message" to the caller before they external transfer? E.g. "You pressed 5. Our partner xxx handles that. We will now transfer you to them... stand by..."

The automated outgoing message is mispronouncing my company name. Is there a way to fix that?

There should be a way to transfer a voicemail to another extension from the desktop app and the phone app.

My inbound message that customers hear when they call us gives a little detail about the business. My staff wants a shorter message announcing that the calls are being recorded for quality control purposes for outbound calls because when they are calling someone they want to quickly start talking. Currently, many customers hang up on them because the longer inbound message plays.

We just added a new local phone number and a new Cisco 8861 desk phone. I need to configure a PIN for the voicemail. But I'm not seeing that option when I go to Admin Portal > Users > User List > Users with Extensions. I'm Admin on the account. How to get it done? Thanks in advance.

Entered in contacts into the directory and assigned them to a line however it is only showing one name for all lines.

I haven't found any information about how to simply forward all calls to my cell phone instead of them going to my "office phone" or "virtual phone number," or whatever it's considered. I am thinking it's not possible because surely it would be one of the first asked question. I'm very confused. I will never use the office number and i have now found out that i have messages from a month ago in the queue. i just want to bypass that number completely - people can call it but it needs to forward to my cell and there when i type in this question, nothing is at all pertinent. I hope i can do that.... thank you. Barry

I have a user who picks up her department's main extension/number on her extension. She has it setup as a presence and the department number is also set to forward to her RC number. When the department number is called her physical phone rings like normal, but her cell and desktop apps don't ring. She can see the call history of the call coming in for the department number in her app call history, but it never rings to give her a chance to pick it up. If I ring an unused call queue that she is a part of or her direct extension then it rings her apps correctly. I did notice that her user profile didn't have the softphone device linked to her account even though she is logged in and using the apps. Is it possible that the "missing" softphone entry is causing this problem?

I have built a RingCentral "RingOut" app in the sandbox. According to the instructions, I was to use the "Main Number", assigned by Ring Central, starting with 1-866, for the production version. The access key and password go with that 1-866 number. However, that is not the phone number our customers recognize. Our Call Display number is a local Edmonton number. Now, every call my users make, using my RingOut app appears on my monthly phone bill as a separate charge, and it's costing me a bundle of cash to use this feature. The other problem is, because our customers don't recognize the 1-866 phone number, they are not answering our calls. My question is, "Is it possible for my RingOut app to use our normal, local, "Call Display" business number, so that our customers can recognize our number when we call, and also, so that I won't be charged for using my RingOut app?

Clicking the button Log to Hubspot in the RingCentral phone widget does not seem to be working. Any suggestions? Thank you!

Hello RC Community, Can anyone point me in the right direction? As I am trying to pull contact properties from RC to our HubSpot CRM, e.g., CRM is missing phone number for the majority of our contacts, but RC seems to have that missing field. It would need to update base on identifying the correct person in both databases. Not sure if this is possible but I thought I would seek some help within the community.All the best,

Hi,So I can already use the API to create a new user in my Sandbox environment successfully, and assign a currently unassigned extension/phone number to that user.Let's say then, that I run out of unassigned extensions. Is there a way to "buy" or add a new extension/phone number from the API? There is a "Create Extension" API endpoint, which I assume would do what I need? Will it automatically update the billing cycle with the new extension added to it?

Is anyone else currently experiencing delays in receiving email notifications In Outlook for voicemails? Yesterday was a 7 hour delay and today it's over an hour