RingEX

I am a Virtual Assistant and have clients that forward me their phones to answer. I was told before I signed up with RC that I would be able to have the caller ID show the actual clients name, NOT the name and number of the person calling my clients. I’ve been searching for a way and finally had a chat with Ryan. He informed me they cant do that in the system. This is literally the only reason I went with RC. Now I have to answer the phone calls with just my name, not the actual company because i have no clue what business line it is. HOW does this even happen?!? Sales guy just saying yes to get the sale? I’m so beyond mad right now… 

I’m trying to set up Ringcentral for our company. I’ve enabled the app in Teams admin and it pushed out just fine to our desktops running Teams. I’ve even made calls through the app. But for some reason it isn’t coming up in the Teams mobile on my iPhone. Has anyone ran into this?

Hi there, I’m trying to find an average number of fax pages that are sent in the past 30 days from my company. I can see how many faxes are sent or received, but I need to know if Ringcentral can tell me how many total number of pages were sent in those faxes. Is there a way to audit this from the admin portal?

Has anyone had any success registering their numbers on the Free Caller Registry to fix caller ID discrepancies? Some carriers still won’t show our caller ID or will show someone else’s name (who is not related to us at all) for the caller ID so we need to get the Caller ID fixed but I am a little concerned that the Free Caller Registry is going to open us up to getting a lot of spam calls. Or does anyone have any other suggestions to fix Caller ID?

From the Company Contacts I can see if a contact is available when I hover over the contact. How can I see the status of ALL contacts without hovering over each contact?I am an Admin but it would be nice if this capability were available to all users.Correction to Question:RingCentral app: How do I view the status of all Company contacts?

We have 40+ Yealink W70B basestations in use across the business and are finding they all need to be restarted every 6-8 weeks to fix issues with one way audio, static, crackling etc.  The web UI for the basestations doesn’t have a feature to schedule a reboot and RingCentral doesn’t have the ability to remotely trigger it either. Our staff are stubbornly refusing to learn to reboot them before raising tickets about it.  I’ve never encountered this with any other phone system. Is RingCentral aware of the issue, otherwise what can be done to address this?

I would like to be able to automatically send all unknown callers to voicemail. Is it possible to accomplish this with a rule? Yes I am aware that I can block callers, and I also have call screening enabled, but that does not stop nuisance callers from distracting me all day long.Thanks!

Several Agents able to send and receive text. Two agents can receive text but cannot send text.

How to set up my Cisco 191 telephone adapter with RingCentral

iOS app v 20.1.22.0.60385 app not ringing for incoming call; for the person calling it just rings and rings then goes to voicemail. The problem is I an missing calls. I have to watch the call log or wait to I am notified about a message. I have an extension and a direct line and it has happened on both. This just started happening this week and 2 others at my office have experienced it also.Any idea as to the cause and if it can be corrected? With us working from home we have to have this working. Please help!!!!

How can I disable the beep when using HUD call monitoring feature so they do not know they are being monitored . They are hearing a crackling sound when I click the monitoring button. We are just monitoring NOT recording . Help

I have a Yealink T42s with 6 programmable soft keys (DSSkey).  I have 2 phone numbers.  I would like to be able to dial out on either of the numbers by selecting the line on the phone so that my caller ID will show the selected line.  How can I do this?Currently when I log into the yeallink phone and go to the DSSKEY tab, I can see that only one of the softkeys are programmed to LINE 1 and the rest are empty. A drop down shows I can pick line 2, line 3, line 4… but those lines are tied to any numbers in my ring central account. So I guess I need to know how to make line 2 the second number that’s already in my inventory.  Also when I use the PC app, I want to be able to select that 2nd line from which to dial out from. Currently it’s not an option.  Thank you

I have been with RingCentral since 2009 and have generally had a positive experience. However, recently (since Sep 18th), I have been receiving about 10 SPAM calls per day on my Toll Free Number from spoofed local numbers (never being used twice) and I was just charged for extra minutes for the first time in about 10 years. Each call lasts from about 2 to 10 minutes, but nobody ever hits an extension or leaves a message and they always show up as missed calls. It seems to be computer driven due to the volume.Does anyone know what is actually going on here? Who might be doing this and what is their goal? What is the point in someone - or a computer calling

We currently have SSO login to RC setup using Okta/SAML and when users click the RC app link on the Okta web portal it auto logins (using IdP SAML flow) and takes the user to RC Web Admin/My Extension portal. What I would like to do is add a new bookmark link on Okta/SSO web portal to allow users to auto login to app.ringcentral.com web app, does anyone have an idea if that is possible? Maybe with a specially crafted link (ex: "https://app.ringcentral.com/sso/login?email=<user email address>" or something similar)?

Text message is not going through

I set up an automated reply for our main office number, but it doesn’t seem to be working. How do I get help to make this work?  Thanks

Anyone having issues with call monitoring the past few weeks? Nothing has changed on our end and we have correct permissions - we cannot monitor calls. It tells us we don't have permission when we do. It has never been perfect when it comes to monitoring but this is just horrific. Tech support has not been able to help after 3 un-successful calls.

We’ve been looking at Branded Calling and was wondering if anyone in the Community has has any experience with it and if it actually helps with call pickup ratio and/or RingCentral numbers being flagged as “Potential Spam”.Thank you  

Hi!I write to say, ‘thank you Hiro’ and commend him on what was quite a long call this afternoon.You have an amazing employee in Hiro. He was so patient, professional, friendly and with an exceptional manner and tone right throughout the call. I was able to achieve and understand more in this one call than in the two and a half years I have tried to get help from your organisation via different forums.Hiro has such a passion to not only represent your company well, but to know your products and services with such confidence to respond to your clients with such efficiency and affirmation when I was able to implement and understand benefits and potential.Please acknowledge Hiro on my/our behalf. Thank you,LillyannCAPS Coolgardie  

Does RingCentral offer an AI Agent for SMS text messages that could intelligently respond to inbound text messages?

How do I operate my landline RingCentral desk phone?  I can’t seem to find instructions anywhere.

Does anyone know how to remove the Intercom and Page keys from the display screen.  They were gone with our previous phone service but we can’t figure out to remove them since converting to RingCentral.  Thanks!

I need to speak with someone who can help me understand the rejection reasons for our application. I looked up the codes, but I still don’t understand the issue. I don’t think the application is adequately explaining our use case. Who can I speak with? I’d like to help above the level one support offered via the SMS hotline. It seems like we’re close, but I don’t want to guess and go back and forth with multiple attempts. 

Hi , anyone who can share what tools or site we can use to count actual segment of a text message , though we can see the segment on the exported report we want to first hand check how many characters are in an actual message before our users send them.See sample below.https://messente.com/sms-length-calculator 

I am familiar with how to forward calls with custom rules and while on the line. However I have users that need to forward their calls to external numbers when they leave the office, which could be at any time. I was informed by support there was no way to do this so I am coming here for a solution.