RingEX

This happens every time I close and re-open RC app. Sometimes those messages that didn't send are actually important. I searched for an existing topic for this.MacVersion: 20.3.10 (E. 7.1.8)Build: 38 (rev. 39315a52)

US accountSMS suddenly stopped working for main office number.I use Glip on my Android phone. I have the RingCentral for Google extension on my Windows computer. I have an extension inside Zoho for RingCentral SMSing.As of Friday or Saturday, I can no longer use the main office number to send out SMS. I had been using it for years without problems, so I am really irritated that it is now, unexplainably not working.When I try to send SMS through my Windows app, I now get the following message:A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account.When I send it through the Android app ( ), I get the following error message:Cannot Send Message...Your account does not support text messaging. Contact your account administrator.When I us

How can I stop these promotional messages. Like the sample below, they're almost always disconnected from reality...I have all the apps downloaded, so there's no reason for the message.If I click the unsubscribe link, I have everything dialed in properly, so I'm not quite sure why I'm still getting these.I've already reached out to my account manager, and he doesn't have any idea. I hate to think all my users are receiving the same inane spam from RC.

I wish we could put an incoming call on hold, without having to answer it first. Thanks !

The HUD has been one of our most helpful tools to see who is on park locations (just like a normal phone) and who is busy on the phone. We've used the ring central phone app. We recently discovered that it will be end of service estimated the end of next year. This feature is essential for us to use ring central effectively. Can you build something similar to the hud in the unified app. And more/most importantly can we utilize the private park locations we have set up in the admin portal. We use this in opposition to blind or warm transfers because it allows to decouple the calling experience from the transfer experience. It gives our internal users breathing room to leave someone on a park location, then have the next person pick it up without the rush of having to keep someone on hold while you transfer.

Small office with 30 phones - we have a Cisco 5520 firewall configured to failover to a secondary ISP (Different Static IP) if we lose service, the failover happens in 2 seconds -- is there any way to keep phone calls alive if the outgoing IP address changes mid call?In my testing the phone has a registration problem when the failover occursThe internet has no issue when the failover happens - videos continue to stream, email works, etc.

Hi, i would like to have a sound notification for my fax transmission app, if a fax submitted take long time or if it fail, I need to be notified.Is that possible? can it be implemented?Thank you

Got email notification that Automatic call recording is Turned onHow to check logs who turned on Automatic call recording ?

Please tell me if I am missing something.I am an IT for several medical offices. These offices have been paying for the Fax service for years and they like the feature to Scan-to-Fax built into the old RingCentral Phone (SoftPhone) application for their desktops.The new RingCentral app variation just seems to be a web app put into windowed form. The interface seems fine, but for faxing productivity.... what used to take one to two clicks to scan & fax a document from with the old RingCentral (Softphone) app, now takes a lot more effort because you have to scan with an external application, then switch back into the new RingCentral App to attach the file, then send.I recently upgraded an pediatric offices systems and software with the latest versions of all apps. Except now I had to roll back to a workable version of RingCentral that has built in "scan to fax" support.Medical offices that I work with all have enterprise document scanners (TWA

When a receptionist puts a call on a public park, calls an extension, then picking up the parked call again, their phone sometimes crashes and restarts. This is happening on a Cisco 8861 desk phone. Any suggestions on how to fix this?

In a call queue, is there any way to set up a greeting to play after a call has been picked up and the automatic call recording has begun? It is my understanding that the greeting will play, followed by the recording announcement, then the recording begins when an extension picks up. I'd like to be able to capture the greeting message and the announcement of recording for each call. Any ideas on if this is possible with RC? Thanks!

We were looking for a feature where there will be auto response or reply as acknowledgement. Can we set that here? Any plugins?

I have 13 Yealink T48S phones. I would like to program the hotkeys to either intercom or page other phones Yealink T48S phones in the office. While the phone supports this when I set it up manually on the phone, Ringcentral provisioning does not, and reboots/overwrites the phone hotkeys.

When clients text my main line number, I need those texts to go to one of my assistants on one day, and another assistant on my main assistant's day off. Right now there is no way to do this.

Good morning, We like to schedule meetings using our default mac osx calendar with our RingCentral GLIP app, opposed to using Office 365 or Google. When will GLIP integrate with Apple's Mac OSX Calendar? This is a very need feature we would find very helpful if implemented.

Please include Jabra Evolve 80 in the upcoming remote call control release. Almost all Jabra Evolve products are named on the supported device list -- except Jabra Evolve 80. Specifically, since moving to RingCentral, my Jabra Evolve 80 Headset is not fully functional. I can't accept, or end calls using Evolve Link (the hockey puck.) Thank you

I keep both apps open -- one on my phone and one on my computer. For some reason, the calls come through to my cell phone faster than my computer. When I'm on a call through my RC app on my iPhone, my status still shows me as "available" on my RC app on my MacBook… even if I'm on the phone for 10-20 minutes. Every app is up-to-date. Help!

Hi, I would love to be able to set up a feature that after the general VM and then they enter an extension that it reaches that person's VM and does not goes through as a live call. Can we please get this feature so that our clients and staff won't have to re learn our phone system?

I have been unable to delete my messages for over two months and RingCentral Tech has been absolutely worthless. I need someone to delete my voice mails. Here is my case inf:Case Number10857372Created6:50 AM PDT, 06/02/2020

I recently started seeing this red 'reload' type icon next to names in the Direct Messages list. Any idea what it indicates? You can't click the icon, because it disappears as soon as you hover over it.

The file would have been located here C:Users[user's name]AppDataLocalRingCentralSoftPhoneUpdateRingCentralPhone-19.2.2.msi We need this file to uninstall a prior version and and install the updated version.

How do I view the entire fax I sent and not just the cover sheet? The only thing that is viewable is the cover sheet in TIF format. Is this nomal. I would like to see all the pages sent.

When I try to resize my RingCentral Meetings desktop app window, the program freezes for several seconds before working again, the video quickly fast-forwarding to the present moment. It seems like a bug and although not crashing the program, still quite annoying. Is anyone else having this problem? Using the latest version of Windows 10.

We got RingCentral a few months back and twice now have had our antivirus detect a threat in RingCentral apps. First time it was Avast, which tagged Update.exe (in the Glip folder), this time it was Windows Defender on multiple computers that tagged UninstallRingCentral.exe as a threat.Has this been happening to anyone else; is this a mistake with virus definitions or is it more likely an actual virus?