RingEX

Glip used to tell us if the sender of a glip message is sending it from a desktop vs a mobile app.How can we enable that feature or is there a chance to bring that back?

We are using the Plycom desk phone and I am being told I cannot change the caller ID on outgoing calls. When I call clients or potential clients the caller ID is not my business name. It is the name of a man who used to have this number via Verizon. This is unacceptable and I need to have this issue resolved ASAP.

Is there a way for us to add roles in every users not to access the contacts?

Our company only uses the RingCentral App/Glip because we prefer to only use one app to do everything (make/receive calls, send messages etc). However, we also like to use the RingCentral for Google extension so we can "click-to-call" from our browser since our CRM/ATS system is browser-based.The issue we're running into is that RingCentral for Google only allows us to make calls using RingCentral Phone for desktop NOT RingCentral App/Glip. There is no setting option for Make Calls in Google using RingCentral App. Unless I'm missing it?This seems silly since you've got this almost all inclusive app (RingCentral App/Glip) but then the google integration makes you call using the RingCentral Phone. So you end up having to use both apps anyway (unless you call in browser).Would it be possible to add "Make Calls using RingCentral App" to the Google integration settings?

When I click on Ring Central (Glip) icon in start menu nothing happens. I tried o reinstall application but when I run installer only splash screen is displayed for a few seconds and then nothing...

Hello,I am trying to do something a bit unconventional and I cannot locate any documents on how to achieve this.We have a group queue for our IT Service Desk that contains 3 members during the day. If a user leaves a voicemail, it goes into our Service Desk ticketing queue.After hours, we have an on call rotation that is not always one of those 3 people. We switch out 1 person every week, and we don't want that person to receive calls from the Service Desk queue during the day.Is there a way to achieve adding one person to the call queue but only after hours?We do not want conditional forwarding or connect to extension because we still need voicemails to go into our Service Desk ticketing queue and not directly to the on call person's voicemail.Right now I am adding this person to the queue every day at 5pm and then removing them at 7am. Hoping there is a b

Yesterday after I left the office, a call was rerouted to my cellphone through RC. The caller id said "Afghanistan. I thought it was odd and didn't answer.I just downloaded a new version of the RC Phone App and to test it, I called my cell. Again, it shows up as coming from Afghanistan.PS, I'm not in Afghanistan!

When I signed up I was told that I would be able to see both the caller ID and the number (I have 3) that was called. This doesn't seem to be possible after all on my mobile app. When will this become available? I signed up because I was told it was.

Hi,I am in the UK and have multiple telephone numbers coming into one phone. I am just a small business.I have just bought a fellow competitors telephone number and would like to know if it is possible to record and use a separate custom message when I cant answer the phone.Basically what i am asking is whether my own business (business 1) can have one voicemail message, announcing business 1s name and the new business (business 2) can have a separate voicemail message announcing the name of business 2. All calls come to me using ring central on one account.Many thanks

When logged into the Admin Portal, when I click at the top beside my name, there is a drop-down menu with two choices "Take all calls" and "Do not accept any calls". A quick search of this forum did not return any meaningful results. Will this option route all incoming calls (regardless of number) to me or reject all incoming calls? Could someone please explain these two options? Thanks in advance.

I created a private park location, added users and enabled "Presence" on the devices. The park location shows up as a button on my desk phone and I can park a call from both my desk phone and my softphone. The problem is that I cannot pick up a parked call within the softphone app.According to the instructions, there should be an icon that says "Pickup" on the HUD" tab:But after I park a call, this option is not visible. Any help would be greatly appreciated!

How do I set up fax to email.  I would like to have a fax number as part of our unlimited plan than when people fax that number it comes into my email.  I can't find how to do that.

I need to change the geolocation and pick a number and fax within that new geolocation

We have a number of our users that take card payments over the phone. We need a way to be able to stop recording on the call whilst they take the payment details. I have been told by support this is available on a physical phone but not on the soft phone. Will this be made available anytime soon ?

How to find recorded video conference call. YES, I'm a noobie to Ring Central! Thanks.

Accounttype, US, forgot related case number, I WOULD LIKE TO BE ABLE TO SCHEDULE OUR TEAM MEMBERS FOR FUTURE ON CALL COVERAGE, ON WEEKENDS, HOLIDAYS OR WHEN ONE OF THE MEMBERS HAS TO GO ON VACATION AND SOMEONE ELSE IS ASKED TO COVER FOR SPECIFIC DATES. I HAVE TRIED TO DO THIS BUT THE USER DETAILS ALWAYS OVER RULE THE ADVANCED DATE SETTING. I HAVE TRIED TO CREATE RULES FOR FUTURE SCHEDULING BUT ONCE THE USER DETAILS ARE TURNED ON, THE EVERYONE'S EXT IS TURNED ON EVEN WHEN THEIR DATES ARE IN THE FUTURE, I HAVE ASKED FOR SUPPORT BEFORE BUT IT DID NOT HELP ME. PLEASE CALL ME AT MY OFFICE MON -FRI 925 777 6304. I NEED TO TRAIN A BACK UP PERSON TO HANDLE RING CENTRAL WHILE I AM AWAY FROM WORK,BUT CANT DO SO WITHOUT THIS IMPORTANT PIECE WITHIN THE SYSTEM. ALSO, AM HOPING THIS TOOL IS AUTOMATIC ONCE THE DATES ARE ENTERED, I DONT HAVE TO GO BACK IN THERE TO SWITCH ON AND OFF THINGS, WE USED TO HAVE THIS FEATURE LONG AGO IN RING CENTRAL, ONCE THE DATE PASSED, WE DID NOT HAVE TO GO

When we send a fax from someone's extension, the fax shows that it comes from a particular persons name. How do you change the name of that person to read the company name?

VOIP = Voice over IP, digital lines, internet phones -- Ring Central is VOIP, cellphones are VOIPPOTS = Plain Old Telephone Service -- traditional landlines; uses copper pairsAs the Ring Central documentation carefully explains, Faxing over VOIP has issues and customers with intensive fax requirements should stick with a POTS line.Our company's reliance on faxing has diminished considerably so we are taking the plunge and going all-VOIP.Here is an expectation table I derived from my testing of our small (<10) user Ring Central system that some may find useful:To: RC fax # (VOIP) POTS fax numberFromPOTS fax machine works fine traditional faxing not relevant to RCRC # autodetectsfax call and processesper settingsVOIP fax machine may not work works fine especially if

is there any way i can select all contacts in one time to send text messages from ring central app

Need to forward the fax number from ringcentral to outside of ringcentral system. Is there a way to do it other than to port the number out? 

We have a call queue that agents sign into to take calls. We have a wrap-up time set, to give them time between calls, but sometimes we have a need to override the wrap-up time to get another call. Is there a way to do this?

Within a Glip chat or team, I would love to be able to add some text with a link behind it: like so.We use Glip for all internal communication in our business and I often find when I'm writing a longer post, that a long URL breaks up the flow and means that people don't always see or read everything.

We have yealink W56P wireless phones, Our router for our main number went offline and did not realize it for a entire day missing 50+ calls. Our base is directly cabled into our spectrum internet router. Is there a way to avoid this. if router resets configure for the base to always pick up new ip or to redirect calls to another number? Can we have a notification set up when a phone is offline? one of our extensions on our ivr received 41 calls over night from the same number while the main phone was not connected to the internet however there was nothing on the other end of the call when it happend. was this the system trying to redirect calls to another line but the call was never connected? What steps can I take to avoid this problem? Also is there a way to send text messages from these phones and receive and read text messages? Thanks in advance!

We need warm transfer capability for soft phones. This is something that we expected when we switched to Ring Central, but is not happening.

Custom Host Code for conference